Q. How will the installation of Shield help me in retrieving the data ?
A. If Stellar Shield is installed on your computer before any data loss occurs; this module ensures total data recovery within minutes in most of the cases. Every time you boot your computer, stellar executes and takes an image of the systems area. The systems area is used to manage your data. When your disk crashes, stellar searches for, locates and verifies this systems area image file in the crashed hard disk. Once this file is verified, stellar rebuilds your inaccessible drive or helps you in recovering data to another disk. You could recover data yourself at the touch of few keystrokes.

Q. Will I get back 100% data after Shield installation ?
A. You will get total data If there are no physical errors in the hard disk and no disk overwrite has occurred. Data recovery will be limited if your files are internally corrupt or if your hard disk is encrypted

Q. In what all cases Shield works ?
A. Shield works in all the cases as long as your hard drive is getting detection by the BIOS and there are no physical errors in the hard disk. It can recover or restore back your data in cases like file/directory deletion, accidental format (except low level format), partition loss, boot sector corruption, FAT corruption, root directory problems, viruses, Track '0' bad, etc.

Q. Does it support physically crashed hard drives ?
A. No, data recovery is not possible from physically damaged hard disks using Shield.

Q. Can it recover from bad sectors ?
A. Limited data recovery is possible from bad sectors.

Q. Does it recovers automatically or I have to recover manually ?
A. You simply have to run our utility after booting from a bootable disk and just follow the on screen instructions. Rest it does automatically.

Q. Does it requires any technical knowledge ?
A. No technical knowledge is required to run or use the software. Shield has a very simple layout and requires very little interaction. All actions happen at few key strokes only.

Q. I've 5 PC's, can I buy one software copy and install it on all of them ?
A. No you can not install the software on more than one PC. Shield requires presence of an installation counter to work. The software contains only one counter hence you can install Shield only on one PC. If you intend to install shield on multiple machines you would require additional copies.

Q. What is this counter system ?
A. Installation counters are included in the software to check software piracy. There is an in-built software copy protection system which is counter based. Every diskette contains a single counter i.e. software can be installed only once on a PC. When we install the software, that counter is transferred to the hard disk and the diskettes has no counters left. That's why the software is installable only once.

Q. Can I make multiple copies of these diskettes ?
A. No, you can not make multiple copies of the diskette because it is illegal. Moreover due to this counter system even if you make multiple copies of the software, the replicas will not run.

Q. What about performance degradation after installation ?
A. There is no affect on the performance of the system. Your system works in the same fashion as it was before installation.

Q. How much space does it takes ?
A. Depending upon the capacity of the hard disk and the file system you are using the space may vary. Normally it takes 12 MB for a 8 GB hard disk with FAT32 as file system.

Q. Can this image file be deleted or corrupted by a virus ?
A. The image file is read only and hidden. The file does not get accidentally deleted. The chances of virus corruption are remote.

Q. How much time it takes to restore the hard disk ?
A. It might take anywhere between 2 minutes to 20 minutes depending upon the capacity and amount of data present in the hard disk

Q. Where does Shield stores its image file ?
A. Shield stores its image files in the hard disk itself, normally as other files are stored.

Q. How will Shield locate its image file if the hard disk crashes ?
A. Just launch the program in recovery disk. The software is smart enough to locate its image file in the crashed hard disk automatically.

Q. Is Stellar Shield an AntiVirus software ?
A. No, Stellar Shield is not an anti virus software. It recovers the files even after they are infected by a virus. You also have the option of rebuilding the hard disk i.e. restoring back your entire files onto the same hard disk.

Q. Can it repair BAD Sectors ?
A. Shield recovers data and files from inaccessible drives. Technically bad sectors can not be fixed.

Q. Is Shield a repair tool like NDD or Scandisk ?
A. No, Shield is not a repair tool. It never writes or tries to repair the hard disk. It only copies the latest system information available in the image file.

Q. How much system resources does it takes ?
A. Shield requires disk space and memory for a very short period of time. The performance of the system remains the same after Shield installation.

Q. I've a Disk Manager partitioned/formatted Hard Disk. Will Shield work with that?
A. Yes, Shield will work if you have DM partitioned/formatted hard disk.