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Export Exchange 2013 mailbox to PST with EAC

Author: Charanjeet Kaur | Updated on June 29, 2020 to Resource | Email Converter

Exchange mailboxes exist within Exchange database files (EDBs) are quite often the need to convert EDB files to PST format arises. While the reasons behind such a need can be migration to Exchange online for one organization to extracting data granularly from EDB for the other, the techniques Exchange administrators use or rather, the options available to them, differ with each version of Exchange.

In Exchange versions older than 2010, third-party utilities like ExMerge were used to convert EDB to PST. In Exchange 2010, PowerShell cmdlet New-MailboxExportRequest was introduced to achieve this purpose. Administrators used the Exchange Management Console (EMC) and the Exchange Control Panel (ECP) to manage the database.

When Microsoft launched Exchange 2013, enhanced features and security features were introduced. Moreover, the way to export EDB to PST format also underwent a major change. In this version, a service called the Exchange Admin Center (EAC) is introduced and this service is used as the main database management interface. This article describes how this service helps in exporting EDB data to PST format.

Exchange Admin Center (EAC)

The EAC is a web based service that has been launched as a replacement of the EMC and ECP to manage the database. This service is used to complete tasks such as:

  • Mailbox and public folder organization on the Exchange server
  • Mailbox migration to PST format or to another server
  • Detect devices possibly connected to the Exchange Server
  • Specifying and setting up policies for Outlook Web Access

In short, the EAC is an online management console designed for on-premise, online and hybrid Exchange server setups.

How to perform Exchange 2013 export mailbox to PST

The procedure to export Exchange 2013 mailbox to PST is divided into the following steps:

1. Find out the URL of the Server

To start working with the EAC, an administrator needs the Server URL to login. To find the Server URL: 

  1. Open Command Prompt and type the following command:
  2. 'Get-ECPVirtualDirectory | Format-List InternalURL,ExternalURL'

  3. Note the link displayed after ‘Internal URL’.
  4. Open your browser and enter the link to start the EAC

Important Note: This link cannot be opened in just any web browser. Supported browsers include Internet Explorer versions 8 through 10 and later, Firefox version 11 and later, Safari version 5.1 and later, and Chrome version 18 and later.

2. Create a network shared folder and grant necessary permissions

Before proceeding, create a new shared folder on the network drive where the exported data is to be stored. This drive should be different than your operating system drive (For example, different than C: /). Once the folder is created, assign full access control to the Exchange Trusted Subsystem (ETS) for it. For this:

  1. Right-click on the folder
  2. Click on ‘Permissions’
  3. Click on ‘Shared’ and ‘Security’ levels and set required permissions

3. Delegate import / export rights to mailbox

Now we need to delegate appropriate import / export permissions to the mailbox to be exported. By default, no mailbox has this permission so we’ll need to grant this manually. For this:

  1. Open EAC and click on the ‘Permissions’ tab from the left-hand side panel
  2. From the Admin Roles section, choose ‘Recipient Management’
  3. From the roles section in the upper section of the screen, choose to “Add” role with the + button
  4. In the ‘Select a Role’ page that appears next, click ‘Mailbox Import Export’
  5. Click on ‘Add ->’ button and then click on OK
  6. Click on + button to add mailboxes for the export process

4. Export Exchange 2013 mailbox to PST

Now kick start the actual export process. For this:

  1. Open EAC and from the working panel, select “Mailboxes” tab. All the mailboxes in the database will be listed.
  2. Select the mailbox you wish to export to PST
  3. Right-click on the mailbox and select the ‘Export to PST’ option
  4. On the page that pops-up next, the mailbox you selected will be displayed. If the name is incorrect, browse to select the mailbox you wish to export.
  5. Choose if you wish to export the contents of the mailbox or of the mailbox’s archive.
  6. Click Next
  7. Choose desired location to store the PST file and click Next
  8. Specify a recipient to receive a notification when the process completes
  9. Click Finish

Once this process completes, the resultant PST file can be imported and opened in Outlook to access data.

Alternative Solution

The above mentioned process is easier than executing PowerShell cmdlets in a command prompt, but, even this is a bit complex. If you wish to make the process smoother and simpler, we’d recommend using automated third-party EDB to PST converter Stellar EDB to PST converter. This competent tool efficiently converts all mailbox objects within EDB to equivalent PST format in minimum time and with great accuracy.

In addition to PST format, this tool allows you to save the converted data in MSG, EML, HTML, RTF and PDF formats too. Also, it allows you to export EDB to Live Exchange and Office 365. It is easy to use and is compatible with many Exchange Server versions.

Final Words

We hope the solutions mentioned above help you to export all Exchange 2013 data to PST format. Exporting EDB to PST format is also a great way to backup Exchange 2013. So do consider doing this even if you don’t need to migrate mailboxes to Exchange online but wish to simply backup Exchange 2013.

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