Summary: In this guide, you will learn steps to export mailboxes from Exchange 2013 database files (EDB) to PST by using the Exchange Admin Center (EAC). You will also learn a way to export Exchange 2013 mailboxes to PST when the Exchange database (EDB) file is either offline or hosted on the Exchange server.
Exporting EDB to PST format is a great way to backup Exchange 2013 database. It is also used to migrate or move the Exchange mailboxes from one server to another or a different forest. In Exchange server 2013, you can either use the Exchange Management Shell (EMS) or Exchange Admin Center (EAC) to create mailbox export requests in a variety of ways. We have already covered the steps to export Exchange mailbox to PST by using EMS in previous guides. Thus, in this guide, we are going to discuss the steps to export the Exchange 2013 mailboxes to PST by using the Exchange Admin Center (EAC).
In Exchange versions older than 2010, utilities such as ExMerge were used to export mailbox to an Exchange PST file. In Exchange 2010, PowerShell cmdlet New-MailboxExportRequest was introduced to achieve this purpose. Administrators also used the Exchange Management Console (EMC) and the Exchange Control Panel (ECP) to manage and export the database.
In Microsoft Exchange 2013, more enhanced features and security options were introduced. Most importantly, the way to export EDB to PST in Exchange also underwent a major change. In MS Exchange 2013, a service called the Exchange Admin Center (EAC) was introduced to manage the Exchange server, databases, and mailboxes via interactive Graphical User Interface (GUI). The EAC, a web-based service, replaced the EMC and ECP for database management.
So now Exchange admins can use the EAC service to complete several tasks such as,
In short, the EAC is an online management console designed for on-premise, online, and hybrid Exchange server setups.
Following are the steps to export Exchange 2013 mailbox to PST by using EAC:
To start working with the EAC, open the EAC URL in the browser and enter administrator credentials to log in. To find the Server URL for login, open Command Prompt and type the following command:
Get-ECPVirtualDirectory | Fl InternalURL,ExternalURL
Note down the URL displayed after ‘Internal URL’ in the command output and enter the URL manually in the web browser to access the EAC.
Important Note: This link cannot be opened in just any web browser. Supported browsers include Internet Explorer versions 8 through 10 and later, Firefox version 11 and later, Safari version 5.1 and later, and Chrome version 18 and later.
Now create a new shared folder on the network drive with necessary read/write permissions. This folder location will be used to save the exported PST file. However, ensure that this folder is on the drive different than operating system drive (i.e. different than C: /). Once the folder is created, assign full access control to the Exchange Trusted Subsystem (ETS) for it by following these steps,
Now you need to assign the Mailbox Import Export role to the administrator account that you’ve used to login to EAC. By default, Mailbox Import Export permission (role) is not assigned to any user account, not even to the administrator account. Thus, you may log in to EAC by using any account. However, you need to assign the Mailbox Import Export role to the user account to export Exchange 2013 mailbox to PST in EAC. Follow the given steps:
Now that everything is set up, you can export mailboxes to PST files at the shared network location. The steps are as follows,
NOTE: This method won’t work if the Exchange database file that contains the user mailbox is offline. If the desired mailbox is not displayed or the Exchange database file is offline, you won’t see any option to export such mailboxes to PST. In such cases, you can use an EDB to PST converter, which is discussed below as an alternative method.
This starts the mailbox export process. Once this process completes, the resultant PST file can be found in the shared folder location. This PST file can be imported and opened in any Outlook to access mailbox data.
The above-mentioned steps are quite easier than executing the PowerShell cmdlets in Exchange Management Shell (EMS). However, if the export does not complete or you find missing items in the exported PST file, you can use an advanced EDB to PST converter tool, such as Stellar Converter for EDB. The software exports mailboxes from both hosted and offline Exchange database (EDB) files in a few clicks.
This software efficiently converts all mailbox items such as emails, attachments, contacts, notes, calendar items, etc. within the EDB to equivalent PST files in minimum time and with great accuracy. It also restores accidentally deleted offline mailboxes from the Exchange 2013 database files.
In addition to PST format, this tool allows you to save the converted data in other formats, such as MSG, EML, HTML, RTF, and PDF. Further, if you need, you can also export mailboxes from Exchange 2013 EDB to Live Exchange or Office 365 accounts directly. And it is compatible with all Exchange Server versions.
Overall, it is a must-have utility for Exchange administrators. It is highly recommended by several MVPs and IT administrators.
The Exchange Admin Center (EAC) is a great utility to export Exchange 2013 mailbox PST. However, EAC does not work if you need to export mailboxes from an offline or dismounted Exchange database file. If you can’t export a mailbox by using EAC or EMS, use the Stellar Converter for EDB software. You can download the free demo version of this EDB to PST converter software and try it yourself.
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