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OneDrive is a smart way to store your videos. The best thing about it is that you can directly play videos in the cloud storage, without the need to save them in your hard drive. However, despite its many advantages, OneDrive community and forums are filled with complaints of videos not playing properly or showing errors while trying to open in the cloud storage.
‘I intermittently get – video can’t be opened errors. However, sometimes they play fine. Is it a OneDrive issue? How can I fix it?’
‘I uploaded videos from my Android phone onto OneDrive. Now they no longer open in Chrome. Though all the videos play fine using a desktop video player. What can I do to access them in cloud storage?’
Why your OneDrive Video not playing?
There can be many reasons to this. Some are given in the errors itself such as below:
‘Video can’t be played due to unsupported format.’
‘The video couldn’t be played. Make sure you’re connected to a Wi-Fi or mobile network.’
Poor Internet connection or absence of supported codecs in the media player prevents the videos to play. OneDrive lets you save videos of any file format, but only plays those that have its supported file formats. If your movies, music, or other training videos are Digital Rights Management (DRM) protected, OneDrive will not play them too.
Checkpoints when trying to play OneDrive videos
- Internet connection is up and working.
- Check if the problematic videos have the supporting file format.
- Desktop PCs have a more powerful processor and graphic card required to play 4k UHD.
- PC has the latest video and sound drivers.
Methods to fix OneDrive videos not playing
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Decrease video quality and play
Decreasing the video size and resolution can make your videos playable. This works generally when Internet connection is slow or you face video streaming issues. Also, higher quality videos play poorly if your PC doesn’t have the necessary processing power.
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Play videos in offline mode
Try to view existing videos offline in OneDrive. Click the video to open it. Select the Keep Offline icon at the top in the app. Now, you should be able to play it.
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Convert videos to a supporting format
OneDrive can play only the compatible video formats that include 3G2, 3GP, 3GP2, 3GPP, AVI, M4A, M4V, MOV, MP4, SAMI, SMI, WAV, WMA, and WMV. Hence, convert the non-playing videos to OneDrive supporting format. You can use a trusted online video converter tool.
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Switch to another media player
Probably, the media player you are using does not have the supporting codec. Either try to play the video in a different player or install a codec pack on your system. The codec pack contains codec for various video formats, making your videos playable in all players such as Cloud Media Player, Winamp, Windows Media Player, VLC Player etc.
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Use a professional video repair software
If any video in OneDrive is not playing properly, choppy, out-of-sync or pops up error when you try to play it, probably it is corrupt.
Use Stellar Repair for Video— a safe to download software that repairs all kinds of video corruption. The DIY software repairs multiple files in one go, in just 3-step simple steps.
You can fix corruption that occurs due to improper system shutdown, virus infection, compression issues, incomplete download, damaged drive etc. The software supports AVI, ASF, WMV, MKV, FLV, DIVX, WEBM, MJPEG, MPEG, AVCHD, MTS, MOV, MP4, M4V, 3G2, 3GP, and F4V files stored in all drives and media.
Steps to repair videos with Stellar Repair for Video
- Click Add File on home page of the software,
- Click Repair to fix the added corrupt videos. The repairing process begins. You can view the progress bar. A Stop option is there to stop the repair process anytime.
- After the repair process completes, Preview and Click Save Repaired File to save the repaired videos.
Wrapping Up
Stellar Repair for Video is an assured solution to fix corrupt videos of OneDrive. Millions of people use it to repair their corrupt videos saved in cloud storage due to its advanced repairing capabilities. Nevertheless, do not forget to try the simple workarounds like playing on another media player and converting the video files to other formats.
About The Author
is a Writer who likes to blog about technology. She has a keen interest in Data Recovery, Machine Learning, and Artificial Intelligence. An avid reader, she has also contributed to some leading newspapers and dreams to own a library some day.
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No, none of those suggested ‘fixes’ are the problem or cure. Most people techy enough to be on this forum are going to spot those issues 9/10 times.
The issue is that Microsoft is now, has always been, and will always be shit. I have videos on OneDrive that play one day, won’t play the next. One day someone can view them without any kind of logging on, the next day they are told they have to log on first. Videos that will play on the browser but not the phone. All videos are either mov or mp4. None of this happens with Google Drive. None of it.
Hi Phillip, Please follow the method to fix OneDrive video not playing as we describes in our blog. Thanks!
Hi, I need some help. I record couple of videos with my Mavic drone that were in mp4 and they won’t play on OneDrive when I upload to my Office OneDrive. Any suggestion would be appreciated!
Hi Oliver, if you have a different format might not play on Office OneDrive or the video file is damaged or corrupt. Because One Drive can support MP4 files. I suggest you can download our software and repair your file after that you can upload to play on Office OneDrive. Thanks!
I have no interest in playing media in one drive. I have Media players that work well for me but can’t play directly from a one drive folder on Android. What to do?
Hi Kevin,
Thank you for reaching out to us with your query. To play videos directly from the OneDrive app of your android device, you need to tap the Offline command in the top right (cloud with the download icon). Once the video is offline, you’ll be able to play it.
I hope it helps!
Hi, I record some videos with my p4pro drone that were in mp4 and they won’t play on OneDrive when I upload them to my office OneDrive. Any help would be appreciated.
Hi Alexander, Maybe you don’t have a fast connection, or video is corrupt. Please try to play the video with another media player. If still have the same issue, you can try our video repair program. Thanks!
I used OneDrive on Windows 7 for past seven years, the professional version. I had couple of MKV video’s in OneDrive folder when I play a video it’s shows error “unsupported format could not play”. This information really help me to fix this issue. Thank you very much!
Hi Hector, Thanks for your words!
Hi, All my Videos playing fine using a browser (Internet Explorer 11, chrome) but when uploaded to OneDrive there’s just an error’ sorry, there was a problem loading the video. ‘What should I do to resolve this issue? Any help would be appreciated.
Hi Ryan, Please follow the give steps: as we discussed on our blog, In case, the issue are same you can contact our support through email support[@]stellarinfo.com and phone number +1-877-778-6087.
I had the same problem 10 days ago, My windows 10 shut down automatically, when I editing some video files after sometime I restart the windows found all file corrupt or damaged. I used your software to fix my corrupt videos. Thank you very much!
Hi Roger, Thank you!
I read the post and decreased the video size and resolution can make your videos playable. It Worked!! Easy as that, thanks a ton!
Hi Ford,
Glad we could help. Keep reading our blog. Thanks!