How to Resolve Outlook Error: Exchange Is Currently In Recovery Mode

There is no denying that the most popular and wisely used e-communication environment deployed by organizations around the globe comprises of MS Exchange Server and MS Outlook. Both components need to support each other and work hand in hand in order to keep the communication smooth for better task flow and productivity management. Users often have to work in an Offline mode owing to many reasons discuss in this article. Let’s look at what .OST files are, how the Cached Exchange Mode helps, the reasons behind the Outlook error: “Exchange Is Currently In Recovery Mode” and how one can resolve it easily.

Why .OST Files?

To help users work offline, MS Outlook with the help of MS Exchange creates OST files, which are also known as offline storage tables. In case if no internet connectivity, a user’s account that is in sync with the Exchange server can continue with work in offline mode also known as the exchange mode, by creating an OST file. Once the connection is back in action, the changes made to the OST file get synchronized with the mail accounts.

Cached Exchange Mode

The Microsoft Outlook 2003 and later versions have brought in a new feature namely Cached Exchange Mode. The Cached Exchange Mode offers additional functionality and helps perform operations in offline mode and synchronization more conveniently and efficiently. In this mode, MS Outlook keeps a copy of the offline storage table file on the local, ensuring the items that are already on the Exchange Server are always copied. This ensures easy synchronization between MS Outlook and Exchange server in offline mode.

Error Details

The one thing that continues to haunt MS Outlook users while working in Offline mode is error messages resulting in organizational havoc and panic. These errors arise owing to the sensitivity of offline storage table (.OST) files. There are always chances of corruption as the .OST files or the Exchange mailbox may be in inconsistent state. The error message: “Exchange is currently in recovery mode” signifies that MS Outlook and MS Exchange are in recovery mode. In such a scenario the user can choose between two options for working i.e. the Online and Offline Mode. You can click on “Connect” using the Offline Mode, which means you can have access to the Exchange Server but are not allowed access to the old OST files. On the contrary, in the offline mode you can access old OST files and data but can not access the Exchange Server.

Reasons behind the error

Whenever the error “Exchange is currently in Recovery Mode” occurs, there can be a plethora of reasons behind the cause of the error.  There may be inconsistencies in the EDB  (Exchange database file) e.g. the copy of mailbox cached in Outlook may differ from the copy on MS Exchange. Another scenario may be when the user attempts to reset the exchange mailbox while the Cached Exchange mode had been enabled by default settings. In such a case a completely new .OST file will be created on Outlook and the old offline OST data will be kept on the local machine. Other reasons may include mailbox and exchange server version incompatibility, poor client and server machine connectivity, or problems in the DNS server settings/configuration.

How Can you fix an Outlook Error ‘Exchange Is Currently In Recovery Mode’

You can use different workarounds to resolve the above-mentioned error displayed on MS Outlook:

First Method: Disable Cached Exchange Mode

To make this method work, one simply needs to disable the Cached Exchange mode followed by removing all the OST files and then enabling the Cached Exchange mode. Just open Outlook and click on the Tools option. Select Account Setting followed by selecting the Mail account. Then click on the Change button and disable the Use Cached Exchange Mode option in the Microsoft Exchange Server. Delete the Offline OST files using the Control Panel. Then just restart the Outlook application and the cached Exchange mode will have been enabled.

Second Method: Create a New Profile

You should create a new profile if you’ve relocated to a different Exchange server. You’ll have to do this because the encryption keys won’t match with each other. In order to create a new profile, launch MS Outlook and the Control Panel. Select the User Account option. Click on Mail and then click on Show Profile. Proceed to click Add and type in the new name for the new profile. End the step by clicking on OK.

Third Method: Efficient and Convenient Third party solution

Manual methods are always laborious and time consuming. Who doesn’t prefer an easy and effective solution? One can choose to proceed with third party tools such as the OST to PST Converter by Stellar Data Recovery. You can download and try the product for free here. One should definitely use this tool if access to emails is important when there’s a case of MS Exchange failure or the components are facing sever synchronization problems. The software helps convert inaccessible .OST files into .PST files that are easily importable by Outlook. Each and every component of the OST which includes emails, contacts, attachments, calendars, notes etc. Get converted into the .PST file. Furthermore, the software also supports the conversion of encrypted .OST to .PST files.

Free download

The Final Words

No one likes errors. Especially when the errors get us nowhere when it comes to accessing emails. For whatever reasons there may be, not being able to access the Exchange server or OST files may lead to a chaotic situation in an organization that heavily relies on e-communication. The annoying error “Exchange is currently in Recovery Mode” makes it very difficult for users to successfully access Offline OST files. In this guide we’ve helped you understand the reasons which lead to this error and the different methods you can use to resolve it. If you have the technical know how of manual methods you can opt for Method 1 and 2. But if seamless, convenient and efficient solutions are your thing, you should try out the 3rd party tool. Why do it the hard way when it can be done in the easiest way?

Let’s take a look at our MVP review of OST to PST tool from stellar.

Comments(2)
  1. Harry Harper April 23, 2018
    • Eric Simson April 25, 2018

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