{"id":124581,"date":"2023-02-21T11:20:03","date_gmt":"2023-02-21T11:20:03","guid":{"rendered":"https:\/\/www.stellarinfo.com\/blog\/?p=124581"},"modified":"2025-06-25T07:38:25","modified_gmt":"2025-06-25T07:38:25","slug":"windows-11-bug-crashing-apps-on-intel-pcs","status":"publish","type":"post","link":"https:\/\/www.stellarinfo.com\/blog\/windows-11-bug-crashing-apps-on-intel-pcs\/","title":{"rendered":"[Fixed] New Windows 11 Bug is Crashing Apps on Intel PCs"},"content":{"rendered":"<?xml encoding=\"utf-8\" ?><?xml encoding=\"utf-8\" ?><p>Since Windows 11&rsquo;s release, there&rsquo;s been a mixed response from its users. It is said to be the most secure OS, combined with several functionalities and a great visual appearance after Windows 10. Certainly, there&rsquo;s quite an improvement. However, the experience is ruined when various bugs refuse to leave the house.<\/p><h2 class=\"wp-block-heading\" id=\"app-keeps-crashing-on-intel-pcs:-overview\"><strong>App Keeps Crashing on Intel PCs: Overview<\/strong><\/h2><p>Recently, we&rsquo;ve come across a new bug in Windows 11 that&rsquo;s giving users a hard time using some apps and software. Primarily, gaming and some other apps (using DirectX or Direct3D) are crashing on launch and throwing an error message &ndash; &ldquo;apphelp.dll is missing.&rdquo; The bug is troubling users having systems with Intel GPUs.<\/p><p>Microsoft has also confirmed that the cumulative updates for November 2022 &ndash; KB5019980 (OS Build 22621.819) and KB5019961 (OS Build 22000.1219) are causing app crashes on Windows 11 systems. The problem affects PCs running Intel graphics drivers ranging from 26.20.100.7463 to 30.0.101.1190 versions. The systems that have integrated Intel&rsquo;s dedicated Arc graphics cards are not affected by this problem.<\/p><h2 class=\"wp-block-heading\" id=\"how-to-fix-the-new-windows-11-bug-on-intel-pcs?\"><strong>How to Fix the New Windows 11 Bug on Intel PCs?<\/strong><\/h2><p>So, if you&rsquo;re also the one facing this issue on your system, the primary thing to note is that this issue is only affecting the older Intel graphic drivers. However, Microsoft has promised that it&rsquo;ll soon release an update to fix it. But till then, here are a few ways you can fix an app crashing on Windows 11 for good.<\/p><h3 class=\"wp-block-heading\" id=\"h-1-install-the-most-recent-graphics-drivers\"><strong>&nbsp;#1 Install the Most Recent Graphics Drivers<\/strong><\/h3><p>Since older Intel graphic drivers mainly cause the problem, try updating the drivers. You can do it manually from the device manager with the help of the following steps:<\/p><ul class=\"wp-block-list\">\n<li>Go to the <strong>Start<\/strong> menu, right-click on it, and choose <strong>Device Manager<\/strong> from the available options. You can also go to <strong>Windows Search<\/strong>, type <strong>&lsquo;device manager,&rsquo;<\/strong> and click <strong>Open<\/strong>.<\/li>\n<\/ul><figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"735\" height=\"362\" src=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/02\/open-device-manager-from-Search.jpg\" alt=\"open-device-manager-from-Search\" class=\"wp-image-124598 apply-gradient-on-post-images\" style=\"width:735px;height:362px\" srcset=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/02\/open-device-manager-from-Search.jpg 735w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/02\/open-device-manager-from-Search-300x148.jpg 300w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/02\/open-device-manager-from-Search-150x74.jpg 150w\" sizes=\"auto, (max-width: 735px) 100vw, 735px\" \/><\/figure><ul class=\"wp-block-list\">\n<li>Once open, go to the &lsquo;<strong>Display adapters&rsquo;<\/strong> category and expand it.<\/li>\n\n\n\n<li>Next, right-click on the Intel graphic drivers and select <strong>Update driver.<\/strong><\/li>\n<\/ul><figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"491\" height=\"387\" src=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/02\/select-update-driver.jpg\" alt=\"update-driver\" class=\"wp-image-124599 apply-gradient-on-post-images\" srcset=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/02\/select-update-driver.jpg 491w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/02\/select-update-driver-300x236.jpg 300w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/02\/select-update-driver-150x118.jpg 150w\" sizes=\"auto, (max-width: 491px) 100vw, 491px\" \/><\/figure><ul class=\"wp-block-list\">\n<li>Afterward, click &lsquo;<strong>Search automatically for drivers&rsquo;<\/strong>. Windows will start locating the updated version of the driver.<\/li>\n<\/ul><figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"548\" height=\"318\" src=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/02\/search-automatically-for-drivers.jpg\" alt=\"search-automatically-for-drivers\" class=\"wp-image-124600 apply-gradient-on-post-images\" srcset=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/02\/search-automatically-for-drivers.jpg 548w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/02\/search-automatically-for-drivers-300x174.jpg 300w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/02\/search-automatically-for-drivers-150x87.jpg 150w\" sizes=\"auto, (max-width: 548px) 100vw, 548px\" \/><\/figure><ul class=\"wp-block-list\">\n<li>Once done, if there&rsquo;s the latest driver version available, download it.<\/li>\n\n\n\n<li>Finally, reboot your system to see if the app keeps crashing issue is resolved.<\/li>\n<\/ul><h3 class=\"wp-block-heading\" id=\"h-2-uninstall-and-then-reinstall-latest-intel-graphic-drivers\"><strong>#2 Uninstall and then Reinstall Latest Intel Graphic Drivers<\/strong><\/h3><p>If the above method doesn&rsquo;t help you, proceed with uninstalling the existing Intel driver and reinstalling the Intel GPU driver with a version newer than 30.0.101.1190. You can uninstall the driver with the following steps:<\/p><ul class=\"wp-block-list\">\n<li>Expand the <strong>Display adapters<\/strong> section in <strong>Device Manager<\/strong>.<\/li>\n\n\n\n<li>Right-click on the graphic driver and click <strong>Uninstall device<\/strong>.<\/li>\n<\/ul><figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"446\" height=\"396\" src=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/02\/select-uninstall-device.jpg\" alt=\"select-uninstall-device\" class=\"wp-image-124601 apply-gradient-on-post-images\" srcset=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/02\/select-uninstall-device.jpg 446w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/02\/select-uninstall-device-300x266.jpg 300w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/02\/select-uninstall-device-150x133.jpg 150w\" sizes=\"auto, (max-width: 446px) 100vw, 446px\" \/><\/figure><ul class=\"wp-block-list\">\n<li>On the next prompt, select the check box for &lsquo;<strong>Attempt to remove the driver for this device&rsquo;<\/strong> and click <strong>Uninstall<\/strong>.<\/li>\n<\/ul><figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"606\" height=\"378\" src=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/02\/select-attempt-to-remove-driver-for-this-device-and-click-uninstall.jpg\" alt=\"select-attempt-to-remove-driver-for-this-device-and-click-uninstall\" class=\"wp-image-124602 apply-gradient-on-post-images\" srcset=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/02\/select-attempt-to-remove-driver-for-this-device-and-click-uninstall.jpg 606w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/02\/select-attempt-to-remove-driver-for-this-device-and-click-uninstall-300x187.jpg 300w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/02\/select-attempt-to-remove-driver-for-this-device-and-click-uninstall-150x94.jpg 150w\" sizes=\"auto, (max-width: 606px) 100vw, 606px\" \/><\/figure><p>Proceed with the uninstallation process. After that, you can use <a href=\"https:\/\/www.intel.in\/content\/www\/in\/en\/support\/detect.html\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">Intel&reg; Driver &amp; Support Assistant<\/a> to reinstall the most recent version of drivers.<\/p><h3 class=\"wp-block-heading\" id=\"h-3-install-the-latest-windows-updates\"><strong>#3 Install the Latest Windows Updates<\/strong><\/h3><p>Another way to resolve the issue is by installing the latest Windows Updates, which contain driver packages, new security features, bug fixes, and other improvements. Take the following steps:<\/p><ul class=\"wp-block-list\">\n<li>Open <strong>Settings<\/strong> by pressing <strong>Windows + I<\/strong> and then go to <strong>Update &amp; Security<\/strong>.<\/li>\n\n\n\n<li>Next, click <strong>Windows Update<\/strong>. If you see updates available for installation, click &lsquo;<strong>Install now&rsquo;<\/strong>.<\/li>\n<\/ul><figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"801\" height=\"382\" src=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/02\/go-to-Windows-Update-and-click-Install-now.jpg\" alt=\"go-to-Windows-Update-and-click-Install-now\" class=\"wp-image-124603 apply-gradient-on-post-images\" srcset=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/02\/go-to-Windows-Update-and-click-Install-now.jpg 801w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/02\/go-to-Windows-Update-and-click-Install-now-300x143.jpg 300w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/02\/go-to-Windows-Update-and-click-Install-now-768x366.jpg 768w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/02\/go-to-Windows-Update-and-click-Install-now-150x72.jpg 150w\" sizes=\"auto, (max-width: 801px) 100vw, 801px\" \/><\/figure><ul class=\"wp-block-list\">\n<li>Once installed, reboot your system and check if the issue is fixed.<\/li>\n<\/ul><p>Hopefully, these methods will help you overcome the problem and run your apps\/software smoothly on your Windows 11 system.<\/p><figure class=\"wp-block-table\"><table><tbody><tr><td><strong>Remember<\/strong>: Outdated, corrupt, or faulty device drivers may seem like a tiny problem, but, it may cause several issues such as app crashing, system malfunctioning, boot-loop errors, or even <a href=\"https:\/\/www.stellarinfo.com\/article\/bsod-errors-and-solutions.php\" target=\"_blank\" rel=\"noreferrer noopener\">BSoD errors<\/a>. All such issues may put your system and its data at great risk. Therefore, you should always have updated drivers on your system. Moreover, keep <a href=\"https:\/\/www.stellarinfo.com\/free-data-recovery.php\" target=\"_blank\" rel=\"noreferrer noopener\">data recovery software<\/a> handy for any possible mishap.<\/td><\/tr><\/tbody><\/table><\/figure><h2 class=\"wp-block-heading\" id=\"what-are-other-windows-11-problems?\"><strong>What are other Windows 11 Problems?<\/strong><\/h2><p>Windows 11 contains multiple new features and offers advanced protection against security threats. However, lately, many users have raised queries to deal with different issues they&rsquo;re faced with this latest OS. The following are some of the most common Windows 11 problems:<\/p><ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.stellarinfo.com\/article\/fix-windows-11-slow\" target=\"_blank\" rel=\"noreferrer noopener\">Windows 11 is running slow<\/a><\/li>\n\n\n\n<li>Slow Internet Speed<\/li>\n\n\n\n<li>Excessive memory leakage<\/li>\n\n\n\n<li><a href=\"https:\/\/www.stellarinfo.com\/blog\/fix-windows-11-freezing\/\" target=\"_blank\" rel=\"noreferrer noopener\">Windows 11 freezing repeatedly<\/a><\/li>\n\n\n\n<li>Problem with Search in Start Menu<\/li>\n\n\n\n<li>Update Failed with Error 0xc1900101, and so forth.<\/li>\n<\/ul><h2 class=\"wp-block-heading\" id=\"faq\"><strong>FAQ<\/strong><\/h2><p><strong>1. How do I repair programs and apps that close on their own in Windows 11?<\/strong><\/p><p>The <a href=\"https:\/\/www.stellarinfo.com\/blog\/programs-closing-by-themselves\/\" target=\"_blank\" rel=\"noreferrer noopener\">programs closing by themselves<\/a> on Windows 11 is a widespread issue that can be fixed with a handful of methods, including:<\/p><ul class=\"wp-block-list\">\n<li>Performing clean boot<\/li>\n\n\n\n<li>Uninstalling problematic app<\/li>\n\n\n\n<li>Running Windows app troubleshooter<\/li>\n\n\n\n<li>Scanning PC for malware infection and other threats.<\/li>\n<\/ul><p><strong>2. How do I fix a driver problem in Windows 11?<\/strong><\/p><p>As discussed above in this article, you can deal with the driver problem by updating them manually or by installing a Windows update. Doing so will help you remove outdated or corrupt drivers and keep the latest and most compatible driver versions on your system for a better experience.<\/p><p><strong>3. How can I find which driver is causing BSoD?<\/strong><\/p><p>You can use <a href=\"https:\/\/learn.microsoft.com\/en-us\/windows-hardware\/drivers\/devtest\/driver-verifier\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">Driver Verifier<\/a> to assist you. It searches the Windows kernel-mode as well as graphic drivers for illegal actions that may be causing system errors.<\/p><p><strong>4. Why does Explorer crash?<\/strong><\/p><p>Some possible reasons behind <a href=\"https:\/\/www.stellarinfo.com\/blog\/windows-file-explorer-crashing-fixed\/\" target=\"_blank\" rel=\"noreferrer noopener\">Windows 11 File Explorer crashing<\/a> unexpectedly include the following:<\/p><ul class=\"wp-block-list\">\n<li>Improper system settings<\/li>\n\n\n\n<li>Incompatible third-party software<\/li>\n\n\n\n<li>A large number of files in history<\/li>\n\n\n\n<li>Accumulated cache<\/li>\n\n\n\n<li>Corrupted system files and more.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Since Windows 11&rsquo;s release, there&rsquo;s been a mixed response from its users.&hellip; <a class=\"more-link\" href=\"https:\/\/www.stellarinfo.com\/blog\/windows-11-bug-crashing-apps-on-intel-pcs\/\">Continue reading <span class=\"screen-reader-text\">[Fixed] New Windows 11 Bug is Crashing Apps on Intel PCs<\/span><\/a><\/p>\n","protected":false},"author":37,"featured_media":124604,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[856],"tags":[922],"class_list":["post-124581","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-free-file-recovery-software","tag-windows-data-recovery","entry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Microsoft Admits New Windows 11 Bug is Crashing Apps<\/title>\n<meta name=\"description\" content=\"The new Windows 11 Bug is crashing gaming and other apps on Intel systems. Read this blog to learn the causes and fixes for this issue.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.stellarinfo.com\/blog\/windows-11-bug-crashing-apps-on-intel-pcs\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Microsoft Admits New Windows 11 Bug is Crashing Apps\" \/>\n<meta property=\"og:description\" content=\"The new Windows 11 Bug is crashing gaming and other apps on Intel systems. Read this blog to learn the causes and fixes for this issue.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.stellarinfo.com\/blog\/windows-11-bug-crashing-apps-on-intel-pcs\/\" \/>\n<meta property=\"og:site_name\" content=\"Stellar Data Recovery Blog\" \/>\n<meta property=\"article:author\" content=\"https:\/\/www.linkedin.com\/in\/mansi-verma-230a4594\" \/>\n<meta property=\"article:published_time\" content=\"2023-02-21T11:20:03+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-06-25T07:38:25+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/02\/Fixed-New-Windows-11-Bug-is-Crashing-Apps-on-Intel-PCs.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1000\" \/>\n\t<meta property=\"og:image:height\" content=\"600\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Mansi Verma\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Mansi Verma\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"6 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.stellarinfo.com\/blog\/windows-11-bug-crashing-apps-on-intel-pcs\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.stellarinfo.com\/blog\/windows-11-bug-crashing-apps-on-intel-pcs\/\"},\"author\":{\"name\":\"Mansi Verma\",\"@id\":\"https:\/\/www.stellarinfo.com\/blog\/#\/schema\/person\/c16062af900fc713fa916a3db31da99f\"},\"headline\":\"[Fixed] New Windows 11 Bug is Crashing Apps on Intel PCs\",\"datePublished\":\"2023-02-21T11:20:03+00:00\",\"dateModified\":\"2025-06-25T07:38:25+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.stellarinfo.com\/blog\/windows-11-bug-crashing-apps-on-intel-pcs\/\"},\"wordCount\":897,\"commentCount\":0,\"image\":{\"@id\":\"https:\/\/www.stellarinfo.com\/blog\/windows-11-bug-crashing-apps-on-intel-pcs\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/02\/Fixed-New-Windows-11-Bug-is-Crashing-Apps-on-Intel-PCs.jpg\",\"keywords\":[\"Windows data recovery\"],\"articleSection\":[\"Free Data Recovery Software\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/www.stellarinfo.com\/blog\/windows-11-bug-crashing-apps-on-intel-pcs\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.stellarinfo.com\/blog\/windows-11-bug-crashing-apps-on-intel-pcs\/\",\"url\":\"https:\/\/www.stellarinfo.com\/blog\/windows-11-bug-crashing-apps-on-intel-pcs\/\",\"name\":\"Microsoft Admits New Windows 11 Bug is Crashing Apps\",\"isPartOf\":{\"@id\":\"https:\/\/www.stellarinfo.com\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.stellarinfo.com\/blog\/windows-11-bug-crashing-apps-on-intel-pcs\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.stellarinfo.com\/blog\/windows-11-bug-crashing-apps-on-intel-pcs\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/02\/Fixed-New-Windows-11-Bug-is-Crashing-Apps-on-Intel-PCs.jpg\",\"datePublished\":\"2023-02-21T11:20:03+00:00\",\"dateModified\":\"2025-06-25T07:38:25+00:00\",\"author\":{\"@id\":\"https:\/\/www.stellarinfo.com\/blog\/#\/schema\/person\/c16062af900fc713fa916a3db31da99f\"},\"description\":\"The new Windows 11 Bug is crashing gaming and other apps on Intel systems. 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