{"id":125133,"date":"2023-02-24T06:14:48","date_gmt":"2023-02-24T06:14:48","guid":{"rendered":"https:\/\/www.stellarinfo.com\/blog\/?p=125133"},"modified":"2025-04-11T06:24:16","modified_gmt":"2025-04-11T06:24:16","slug":"fix-video-cannot-be-played-error-code-224002","status":"publish","type":"post","link":"https:\/\/www.stellarinfo.com\/blog\/fix-video-cannot-be-played-error-code-224002\/","title":{"rendered":"<strong>Error Code 224002: This Video Cannot Be Played[Fixed]<\/strong>"},"content":{"rendered":"<?xml encoding=\"utf-8\" ?><?xml encoding=\"utf-8\" ?><p><em>&lsquo;When using Safari, to play video on my Macbook, it doesn&rsquo;t start and gives the error message: This video file cannot be played. Error code: 224002. Please help in fixing this issue.&rsquo;<\/em><\/p><p>With the advancement in technology, streaming and watching online videos have become a lot easier. But what if you cannot watch your online videos due to a playback error, such as 224002 &ndash; this video file cannot be played. This error generally occurs when you try to play a non-unsupported&nbsp;video file using the JW player. This post shares what is error code 224002, what causes this error, and how to fix the error to watch videos smoothly on any web browser.<\/p><h2 class=\"wp-block-heading\" id=\"what-is-&lsquo;video-cannot-be-played-error-code-224002&rsquo;?\">What is &lsquo;Video cannot be played Error Code 224002&rsquo;?<\/h2><p>Error code 224002 occurs when you try to watch a video on a self-hosted website i.e. websites hosted on BlueHost, GoDaddy, etc. This error can occur in all the popular web browsers for iPhone\/Android or Windows or Mac system.<\/p><p>All web browsers use <a href=\"https:\/\/jwplayer.com\/\">JW player<\/a> to play online or embedded video content. JW player is a video platform commonly used by News sites, OTT, and others for embedding videos onto web pages.<\/p><p>The JW player due to its high efficiency and wide compatibility is the preferred platform to play videos on a web browser.&nbsp; The error code 224002 arises when you are trying to play video files with certain specifications, such as while playing .wmv or .mov files that don&rsquo;t use the H264 video codec.<\/p><figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"319\" src=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/02\/error-code-224002-jw-player.jpg\" alt=\"video Error Code 224002\" class=\"wp-image-125142 apply-gradient-on-post-images\" srcset=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/02\/error-code-224002-jw-player.jpg 800w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/02\/error-code-224002-jw-player-300x120.jpg 300w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/02\/error-code-224002-jw-player-768x306.jpg 768w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/02\/error-code-224002-jw-player-150x60.jpg 150w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/figure><p>As per the JW Player reference doc, the error 224002 occurs whenever the JW player is unable to decode the video codec of the video file on your web browser. Let&rsquo;s see the reasons that can lead to the error 224002.<\/p><h2 class=\"wp-block-heading\" id=\"what-causes-&lsquo;video-cannot-be-played-error-code-224002&rsquo;?\">What Causes &lsquo;Video cannot be played Error Code 224002&rsquo;?<\/h2><p>There can be various reasons why JW players can encounter issues decoding the video file and causing video playback error code 224002 in any web browser:<\/p><ul class=\"wp-block-list\">\n<li>Outdated web browser.<\/li>\n\n\n\n<li>Poor or no internet connectivity.<\/li>\n\n\n\n<li>Third-party add-ons, plugins, and extensions.<\/li>\n\n\n\n<li>Cache, cookies, and browser history that may be causing online video playback issues.<\/li>\n<\/ul><h2 class=\"wp-block-heading\" id=\"how-to-fix-video-error-code-224002?\">How to Fix Video Error Code 224002?<\/h2><p>Now that we understand what error code 224002 is, and what causes it, let&rsquo;s move further to fix this issue.<\/p><p><strong>Method 1: Update the web browser to fix video error code 224002<\/strong><\/p><p>Updates are known to fix technical glitches and bugs. So, try updating your web browser to see if it fixes the video error.<\/p><p><strong>Steps to Update Google Chrome:<\/strong><\/p><ul class=\"wp-block-list\">\n<li>Open <strong>Google Chrome<\/strong> and click <strong>three vertical<\/strong> dots at the top-right corner.<\/li>\n\n\n\n<li>Click <strong>Help<\/strong> &gt; <strong>About Google Chrome<\/strong>&nbsp;.<\/li>\n<\/ul><figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"621\" src=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/02\/click-help-about-google-chrome.jpg\" alt=\"click about Google chrome\" class=\"wp-image-125143 apply-gradient-on-post-images\" srcset=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/02\/click-help-about-google-chrome.jpg 700w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/02\/click-help-about-google-chrome-300x266.jpg 300w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/02\/click-help-about-google-chrome-150x133.jpg 150w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><\/figure><ul class=\"wp-block-list\">\n<li>Chrome will check for updates automatically and if a new version is present, it will be downloaded<a href=\"#_msocom_5\">[<\/a>.<\/li>\n<\/ul><figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"453\" src=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/02\/updating-google-chrome.jpg\" alt=\"update Google chrome to fix Error Code 224002\" class=\"wp-image-125145 apply-gradient-on-post-images\" srcset=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/02\/updating-google-chrome.jpg 800w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/02\/updating-google-chrome-300x170.jpg 300w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/02\/updating-google-chrome-768x435.jpg 768w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/02\/updating-google-chrome-150x85.jpg 150w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/figure><ul class=\"wp-block-list\">\n<li>After completion of the update process, click <strong>Relaunch<\/strong> to start Google Chrome.<\/li>\n<\/ul><figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"468\" src=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/02\/relaunch-chrome.jpg\" alt=\"Relaunch Google Chrome\" class=\"wp-image-125146 apply-gradient-on-post-images\" srcset=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/02\/relaunch-chrome.jpg 800w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/02\/relaunch-chrome-300x176.jpg 300w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/02\/relaunch-chrome-768x449.jpg 768w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/02\/relaunch-chrome-150x88.jpg 150w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/figure><p><strong>Steps to Update Mozilla Firefox<\/strong><\/p><ul class=\"wp-block-list\">\n<li>Open <strong>Mozilla<\/strong> <strong>Firefox<\/strong> and click the <strong>Menu<\/strong> button on the right side of the toolbar.<\/li>\n\n\n\n<li>Go to <strong>Help<\/strong> &gt; <strong>About<\/strong> <strong>Firefox<\/strong>.<\/li>\n\n\n\n<li>Firefox automatically checks for updates and if an update is available, it is downloaded.<\/li>\n<\/ul><figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"600\" height=\"330\" src=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/02\/update-firefox-1.jpg\" alt=\"update Mozilla Firefox to fix Error Code 224002\" class=\"wp-image-125147 apply-gradient-on-post-images\" srcset=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/02\/update-firefox-1.jpg 600w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/02\/update-firefox-1-300x165.jpg 300w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/02\/update-firefox-1-150x83.jpg 150w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/><\/figure><ul class=\"wp-block-list\">\n<li>Once the download is complete, click on <strong>Restart to update the Firefox<\/strong> button.<\/li>\n<\/ul><figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"600\" height=\"326\" src=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/02\/update-firefox-2step.jpg\" alt=\"click Restart to Update Firefox\" class=\"wp-image-125148 apply-gradient-on-post-images\" srcset=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/02\/update-firefox-2step.jpg 600w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/02\/update-firefox-2step-300x163.jpg 300w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/02\/update-firefox-2step-150x82.jpg 150w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/><\/figure><p><strong>Steps to Update Safari on Mac<\/strong><\/p><ul class=\"wp-block-list\">\n<li>Click the <strong>Apple<\/strong> menu and select <strong>System<\/strong> <strong>Preferences<\/strong> &gt; <strong>Software<\/strong> <strong>Update<\/strong>.<\/li>\n<\/ul><figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"469\" height=\"388\" src=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/02\/System-preferences-1.jpg\" alt=\"System Preferences\" class=\"wp-image-125149 apply-gradient-on-post-images\" srcset=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/02\/System-preferences-1.jpg 469w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/02\/System-preferences-1-300x248.jpg 300w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/02\/System-preferences-1-150x124.jpg 150w\" sizes=\"auto, (max-width: 469px) 100vw, 469px\" \/><\/figure><ul class=\"wp-block-list\">\n<li>If updates are pending, click <strong>Upgrade Now<\/strong> to install them. The Safari browser will automatically get updates to the latest version along with macOS updates.<\/li>\n<\/ul><figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"390\" src=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/02\/software-update-macos-ventura-beta.jpg\" alt=\"Update Safari to fix Error Code 224002\n\" class=\"wp-image-125150 apply-gradient-on-post-images\" srcset=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/02\/software-update-macos-ventura-beta.jpg 800w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/02\/software-update-macos-ventura-beta-300x146.jpg 300w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/02\/software-update-macos-ventura-beta-768x374.jpg 768w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/02\/software-update-macos-ventura-beta-150x73.jpg 150w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/figure><p><strong>Method 2: Remove Add-ons, Plugins, and Extensions<\/strong><\/p><p>If you added plugins, add-ons, and extensions in your web browser, there is a chance that they may lead to video playback error 224002. So try removing unnecessary plugins, add-ons, or extensions from Google Chrome, Firefox, Safari, and other browsers you are using.<\/p><p><strong>Steps to Remove Extensions in Google Chrome<\/strong><\/p><ul class=\"wp-block-list\">\n<li>Open <strong>Google Chrome<\/strong> and click on <strong>three<\/strong> <strong>dots<\/strong>.<\/li>\n\n\n\n<li>Go to <strong>More tools<\/strong> &gt; <strong>Extensions<\/strong>.<\/li>\n\n\n\n<li>Click <strong>Remove<\/strong>.<\/li>\n<\/ul><figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"258\" src=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/02\/remove-extension-in-Chrome.jpg\" alt=\"remove extension in Google Chrome to fix Error Code 224002\" class=\"wp-image-125151 apply-gradient-on-post-images\" srcset=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/02\/remove-extension-in-Chrome.jpg 800w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/02\/remove-extension-in-Chrome-300x97.jpg 300w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/02\/remove-extension-in-Chrome-768x248.jpg 768w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/02\/remove-extension-in-Chrome-150x48.jpg 150w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/figure><p>Now close the web browser and see if the video playback error 224003 is fixed.<\/p><p><strong>Steps to remove the extension in Mozilla Firefox<\/strong><\/p><ul class=\"wp-block-list\">\n<li>Open <strong>Firefox<\/strong>, click the <strong>Menu<\/strong> icon, and select <strong>Add-ons and themes<\/strong>.<\/li>\n\n\n\n<li>Click <strong>Extension<\/strong> in the Add-ons Manager window.<\/li>\n\n\n\n<li>To delete an extension, click <strong>three dots <\/strong>and choosethe <strong>Remove <\/strong>option.<\/li>\n<\/ul><figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"454\" src=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/02\/remove-extension-in-Firefox.jpg\" alt=\"remove extension in Mozilla Firefox to fix video Error Code 224002\" class=\"wp-image-125153 apply-gradient-on-post-images\" srcset=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/02\/remove-extension-in-Firefox.jpg 800w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/02\/remove-extension-in-Firefox-300x170.jpg 300w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/02\/remove-extension-in-Firefox-768x436.jpg 768w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/02\/remove-extension-in-Firefox-150x85.jpg 150w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/figure><p><strong>Steps to uninstall Extensions in Safari on Mac<\/strong><\/p><ul class=\"wp-block-list\">\n<li>Open <strong>Safari<\/strong> browser &gt; <strong>Preferences<\/strong> &gt; <strong>Extensions<\/strong>.<\/li>\n\n\n\n<li>Select the <strong>extension<\/strong> and click <strong>Uninstall<\/strong> to remove it.<\/li>\n<\/ul><figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"681\" height=\"504\" src=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/02\/remove-extension-in-safari.jpg\" alt=\"remove extension in Safari to fix Error Code 224002\" class=\"wp-image-125154 apply-gradient-on-post-images\" srcset=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/02\/remove-extension-in-safari.jpg 681w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/02\/remove-extension-in-safari-300x222.jpg 300w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/02\/remove-extension-in-safari-150x111.jpg 150w\" sizes=\"auto, (max-width: 681px) 100vw, 681px\" \/><\/figure><p><strong>Method 3: Delete Cache, Cookies, and Browser History<\/strong><\/p><p>The accumulated cache, cookies, and search history over a period may affect the performance of your web browser. It can even slow down the loading time of the website and can create video playback errors like error code 224002 on any web browser. Therefore, deleting the cache, cookies, and browser history may fix error code 224002.<\/p><p><strong>Steps to Delete Cache, Cookies, and Browser History on Google Chrome<\/strong><\/p><ul class=\"wp-block-list\">\n<li>Open <strong>Google<\/strong> <strong>Chrome<\/strong> and click <strong>Settings<\/strong> &gt; <strong>Privacy<\/strong> <strong>and<\/strong> <strong>Security<\/strong> &gt; <strong>Clear Browsing Data<\/strong>.<\/li>\n<\/ul><figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"482\" src=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/02\/click-clear-browsing-data-i-chrome1.jpg\" alt=\"click browsing data in Google Chrome\" class=\"wp-image-125155 apply-gradient-on-post-images\" srcset=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/02\/click-clear-browsing-data-i-chrome1.jpg 800w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/02\/click-clear-browsing-data-i-chrome1-300x181.jpg 300w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/02\/click-clear-browsing-data-i-chrome1-768x463.jpg 768w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/02\/click-clear-browsing-data-i-chrome1-150x90.jpg 150w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/figure><ul class=\"wp-block-list\">\n<li>Click <strong>Advanced<\/strong> and select the <strong>timeline to delete<\/strong> the browsing data.<\/li>\n<\/ul><figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"595\" height=\"557\" src=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/02\/advanced-option-inclear-browsing-data.jpg\" alt=\"Delete Cache, Cookies, and Browser History in Google Chrome to fix video error code 224002\" class=\"wp-image-125156 apply-gradient-on-post-images\" srcset=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/02\/advanced-option-inclear-browsing-data.jpg 595w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/02\/advanced-option-inclear-browsing-data-300x281.jpg 300w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/02\/advanced-option-inclear-browsing-data-150x140.jpg 150w\" sizes=\"auto, (max-width: 595px) 100vw, 595px\" \/><\/figure><ul class=\"wp-block-list\">\n<li>Tick the checkbox against <strong>Browsing history, Downloads history, Cached images and files, Cookies and other site data<\/strong>, and other options. Then click <strong>Clear data<\/strong>.<\/li>\n<\/ul><p><strong>Steps to Clear Cookies, Cache, and Browsing History on Mozilla Firefox<\/strong><\/p><ul class=\"wp-block-list\">\n<li>Open <strong>Firefox<\/strong> and click on the <strong>Menu<\/strong> button.<\/li>\n\n\n\n<li>Go to <strong>Settings <\/strong>&gt; <strong>Privacy &amp; Security <\/strong>&gt; <strong>Cookies and Site Data <\/strong>&gt; <strong>Clear Data.<\/strong><\/li>\n\n\n\n<li>Next in the <strong>Clear Data <\/strong>window, tick the checkbox against <strong>Cookies<\/strong> and <strong>Cached web content<\/strong>. Click <strong>Clear<\/strong>.<\/li>\n<\/ul><figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"390\" src=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/02\/clear-cache-cookies-Firefox.jpg\" alt=\"Delete Cache, Cookies, and Browser History in Firefox to fix video error code 224002\" class=\"wp-image-125157 apply-gradient-on-post-images\" srcset=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/02\/clear-cache-cookies-Firefox.jpg 800w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/02\/clear-cache-cookies-Firefox-300x146.jpg 300w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/02\/clear-cache-cookies-Firefox-768x374.jpg 768w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/02\/clear-cache-cookies-Firefox-150x73.jpg 150w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/figure><p><strong>Steps to Clear Cookies, Cache, and Browsing Data on Safari<\/strong><\/p><ul class=\"wp-block-list\">\n<li>Open <strong>Safari<\/strong> on Mac and click <strong>History<\/strong> on the menu bar.<\/li>\n<\/ul><figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"230\" src=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/02\/clear-mac-cache-history-cookies.jpg\" alt=\"click History in Mac\n\" class=\"wp-image-125160 apply-gradient-on-post-images\" srcset=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/02\/clear-mac-cache-history-cookies.jpg 800w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/02\/clear-mac-cache-history-cookies-300x86.jpg 300w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/02\/clear-mac-cache-history-cookies-768x221.jpg 768w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/02\/clear-mac-cache-history-cookies-150x43.jpg 150w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/figure><ul class=\"wp-block-list\">\n<li>Choose <strong>Clear<\/strong> <strong>History<\/strong>, then in the <strong>Clear<\/strong> drop-down menu, chose the time frame. Next click <strong>Clear<\/strong> <strong>History<\/strong> to delete Safari browser cache, cookies, and history.<\/li>\n<\/ul><figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"874\" height=\"478\" src=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/02\/clear-mac-cache-history-cookies-process.jpg\" alt=\"Delete Cache, Cookies in Safari to fix video error code 224002\" class=\"wp-image-125161 apply-gradient-on-post-images\" srcset=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/02\/clear-mac-cache-history-cookies-process.jpg 874w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/02\/clear-mac-cache-history-cookies-process-300x164.jpg 300w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/02\/clear-mac-cache-history-cookies-process-768x420.jpg 768w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/02\/clear-mac-cache-history-cookies-process-150x82.jpg 150w\" sizes=\"auto, (max-width: 874px) 100vw, 874px\" \/><\/figure><p><strong>Method 4: Reset the web browser settings to fix error 224002<\/strong><\/p><p>Resetting the web browser to the default setting might fix video playback error 224002 as it removes custom settings, search history, toolbars, add-ons, and extensions.<\/p><p><strong>Steps to Reset Google Chrome to Default Settings<\/strong><\/p><ul class=\"wp-block-list\">\n<li>In Google Chrome, click on <strong>three<\/strong> <strong>dots<\/strong>.<\/li>\n\n\n\n<li>Go to <strong>Settings<\/strong> and click <strong>Reset and clean up<\/strong>.<\/li>\n<\/ul><figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"406\" src=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/02\/reset-Google-Chrome-1.jpg\" alt=\"click Reset and clean up in Chrome\" class=\"wp-image-125164 apply-gradient-on-post-images\" srcset=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/02\/reset-Google-Chrome-1.jpg 800w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/02\/reset-Google-Chrome-1-300x152.jpg 300w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/02\/reset-Google-Chrome-1-768x390.jpg 768w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/02\/reset-Google-Chrome-1-150x76.jpg 150w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/figure><ul class=\"wp-block-list\">\n<li>Click <strong>Reset<\/strong> <strong>Settings<\/strong>.<\/li>\n<\/ul><figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"417\" src=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/02\/reset-Google-Chrome-2.jpg\" alt=\"Reset Google Chrome to Default Settings to fix error code 224002\" class=\"wp-image-125166 apply-gradient-on-post-images\" srcset=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/02\/reset-Google-Chrome-2.jpg 800w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/02\/reset-Google-Chrome-2-300x156.jpg 300w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/02\/reset-Google-Chrome-2-768x400.jpg 768w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/02\/reset-Google-Chrome-2-150x78.jpg 150w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/figure><p><strong>Steps to Reset Mozilla Firefox to Default Settings<\/strong><\/p><ul class=\"wp-block-list\">\n<li>In Firefox, click the<strong> Menu<\/strong> button &gt; <strong>Help<\/strong> &gt; <strong>More Troubleshooting Information<\/strong>.<\/li>\n\n\n\n<li>Click <strong>Refresh Firefox<\/strong>.<\/li>\n<\/ul><figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"200\" src=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/02\/refresh-firefox-1.jpg\" alt=\"click Refresh Firefox\" class=\"wp-image-125168 apply-gradient-on-post-images\" srcset=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/02\/refresh-firefox-1.jpg 800w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/02\/refresh-firefox-1-300x75.jpg 300w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/02\/refresh-firefox-1-768x192.jpg 768w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/02\/refresh-firefox-1-150x38.jpg 150w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/figure><ul class=\"wp-block-list\">\n<li>Next in the confirmation window, again click <strong>Refresh Firefox<\/strong>.<\/li>\n<\/ul><figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"267\" src=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/02\/refresh-firefox.jpg\" alt=\"Reset Mozilla Firefox to Default Settings to fix error code 224002\" class=\"wp-image-125169 apply-gradient-on-post-images\" srcset=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/02\/refresh-firefox.jpg 800w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/02\/refresh-firefox-300x100.jpg 300w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/02\/refresh-firefox-768x256.jpg 768w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/02\/refresh-firefox-150x50.jpg 150w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/figure><p><strong>Steps to Reset Safari to Default Settings<\/strong><\/p><p>There is no <strong>&lsquo;Reset Safari&rsquo;<\/strong> button on any of the Apple devices. However, resetting Safari includes resetting History, Website Data, and Cache. Check the steps given above in this blog.<\/p><p><strong>Method 5: Disable Hardware Acceleration in the web browser<\/strong><\/p><p>Hardware acceleration improves the browser performance by distributing the graphic-intensive task to the GPU of your computer. However, sometimes these can prevent your online videos from streaming causing <strong>&lsquo;Can&rsquo;t play error 224002&rsquo;<\/strong>. In such a scenario, disable your hardware acceleration to fix the playback error.<\/p><p><strong>Steps to Disable Hardware Acceleration in Google Chrome<\/strong><\/p><ul class=\"wp-block-list\">\n<li>In Google Chrome, click on <strong>three<\/strong> <strong>dots<\/strong> &gt; <strong>Settings<\/strong> &gt; <strong>System<\/strong>.<\/li>\n\n\n\n<li>Toggle off the &lsquo;<strong>Use hardware acceleration when available&rsquo;<\/strong> option.<\/li>\n\n\n\n<li>Close Chrome and reopen it again. Play the video to see if the error code 224002 appears or not&nbsp;.<\/li>\n<\/ul><figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"489\" src=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/02\/turn-off-hardware-acceleration.jpg\" alt=\"Disable Hardware Acceleration in Google Chrome to fix video error 224002\" class=\"wp-image-125170 apply-gradient-on-post-images\" srcset=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/02\/turn-off-hardware-acceleration.jpg 800w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/02\/turn-off-hardware-acceleration-300x183.jpg 300w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/02\/turn-off-hardware-acceleration-768x469.jpg 768w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/02\/turn-off-hardware-acceleration-150x92.jpg 150w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/figure><p><strong>Steps to Disable Hardware Acceleration in Mozilla Firefox<\/strong><\/p><ul class=\"wp-block-list\">\n<li>In Firefox, click on <strong>Menu<\/strong> &gt; <strong>Settings <\/strong>&gt; <strong>General<\/strong> &gt; <strong>Performance<\/strong>.<\/li>\n\n\n\n<li>Uncheck the &lsquo;<strong>Use recommended performance settings&rsquo;<\/strong> option.<\/li>\n\n\n\n<li>Next, uncheck the &lsquo;<strong>Use hardware acceleration when available&rsquo;<\/strong> box.<\/li>\n<\/ul><figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"636\" src=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/02\/disable-hardware-acceleration-in-firefox.jpg\" alt=\"Disable Hardware Acceleration in Firefox to fix video error 224002\" class=\"wp-image-125171 apply-gradient-on-post-images\" srcset=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/02\/disable-hardware-acceleration-in-firefox.jpg 800w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/02\/disable-hardware-acceleration-in-firefox-300x239.jpg 300w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/02\/disable-hardware-acceleration-in-firefox-768x611.jpg 768w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/02\/disable-hardware-acceleration-in-firefox-150x119.jpg 150w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/figure><p><strong>Remember<\/strong> &ndash; Apple doesn&rsquo;t allow users to enable or disable the hardware acceleration in Safari browser on Mac. So, you cannot disable it.<\/p><h2 class=\"wp-block-heading\" id=\"how-to-fix-video-errors-on-windows-or-mac-system?\">How to Fix Video Errors on Windows or Mac System?<\/h2><p>What if the videos saved on your computer don&rsquo;t play and give errors? Then, to fix the playback issue or other video errors on your Windows and Mac systems, use video repair software. We recommend <a href=\"https:\/\/www.stellarinfo.com\/disk-recovery\/video-repair.php\">Stellar Repair for Video<\/a> &ndash; a robust video repair software that can fix video playback errors. This software is equipped with an intuitive interface and uses an advanced algorithm to fix corrupt, damaged, unplayable, broken video files of 17+ file formats, including MOV, MP4, AVI, MKV, and more.<\/p><p><a href=\"https:\/\/cloud.stellarinfo.com\/StellarRepairforVideo-Blog.exe\"><img loading=\"lazy\" decoding=\"async\" class=\"apply-gradient-on-post-images\" src=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/01\/Windows-download-button.png\" alt=\"Windows download button\" width=\"252\" height=\"80\"><\/a> <a href=\"https:\/\/cloud.stellarinfo.com\/StellarRepairforVideo-B.dmg.zip\"><img loading=\"lazy\" decoding=\"async\" class=\"apply-gradient-on-post-images\" src=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/01\/Mac-downlaod-button.png\" alt=\"Mac download button\" width=\"252\" height=\"80\"><\/a><\/p><h2 class=\"wp-block-heading\" id=\"wrapping-up\">Wrapping Up<\/h2><p>This blog shares 5 workable solutions to fix this video that cannot be played &ndash; error code 224002 while playing website videos in a web browser, be it Google Chrome, Mozilla Firefox, Safari, and others.<\/p><p>So, what are you waiting for? Implement these methods to get rid of the video playback error 224002 on self-hosted websites.<\/p><p><a id=\"_msocom_10\"><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>&lsquo;When using Safari, to play video on my Macbook, it doesn&rsquo;t start&hellip; <a class=\"more-link\" href=\"https:\/\/www.stellarinfo.com\/blog\/fix-video-cannot-be-played-error-code-224002\/\">Continue reading <span class=\"screen-reader-text\"><strong>Error Code 224002: This Video Cannot Be Played[Fixed]<\/strong><\/span><\/a><\/p>\n","protected":false},"author":79,"featured_media":125174,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[596],"tags":[],"class_list":["post-125133","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-video-repair","entry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - 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