{"id":136167,"date":"2023-05-24T06:53:13","date_gmt":"2023-05-24T06:53:13","guid":{"rendered":"https:\/\/www.stellarinfo.com\/blog\/?p=136167"},"modified":"2025-11-27T05:27:46","modified_gmt":"2025-11-27T05:27:46","slug":"fix-migrationpermanentexception-error","status":"publish","type":"post","link":"https:\/\/www.stellarinfo.com\/blog\/fix-migrationpermanentexception-error\/","title":{"rendered":"How to Fix MigrationPermanentException Error when Migrating to Microsoft 365?"},"content":{"rendered":"<?xml encoding=\"utf-8\" ?><?xml encoding=\"utf-8\" ?><p>In a hybrid setup, on-premises Exchange Server and Exchange Online tenant act as one. You can have some of the mailboxes locally or online. You can migrate the mailboxes easily from one side to the other (using a migration batch) via the <strong><a href=\"https:\/\/www.stellarinfo.com\/blog\/how-to-access-exchange-admin-center\/\" target=\"_blank\" rel=\"noreferrer noopener\">Exchange Admin Center<\/a><\/strong> or the <strong>Exchange Management Shell<\/strong>. Sometimes, when moving a mailbox to Exchange Online (Microsoft 365) in a hybrid setup, you might encounter a situation where a mailbox in the value of the mailbox GUID isn&rsquo;t stamped on the associated mailbox in the on-premises organization. As a result, the move request fails with the error saying, <strong>&ldquo;MigrationPermanentException: Cannot find a recipient that has mailbox.&rdquo;<\/strong><\/p><p><code>Error: MigrationPermanentException: Cannot find a recipient that has mailbox GUID \"&lt;GUID value&gt;\". &ndash;&gt; Cannot find a recipient that has mailbox GUID \"&lt;GUID value&gt;\"<\/code><\/p><p>Usually when an error occurs, it indicates the cause of the issue and helps in the troubleshooting.<\/p><p>As you can see in the error above, it is saying that it cannot find the mailbox with the specific GUID it provides.<\/p><p>To find all the necessary information, along with the report of the <a href=\"https:\/\/www.stellarinfo.com\/article\/get-mailbox-migration-status-with-powershell.php\" target=\"_blank\" rel=\"noreferrer noopener\">mailbox migration batch status<\/a> in Office 365, follow the below steps:<\/p><ul class=\"wp-block-list\">\n<li>Open the <strong>Microsoft 365 Admin Center<\/strong> and click on <strong>Exchange<\/strong> under the <strong>Admin Centers<\/strong>.<\/li>\n<\/ul><figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"205\" height=\"193\" src=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/05\/Admin-Centers-Exchange-Option.png\" alt=\"Admin Centers Exchange Option\" class=\"wp-image-136171 apply-gradient-on-post-images\" srcset=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/05\/Admin-Centers-Exchange-Option.png 205w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/05\/Admin-Centers-Exchange-Option-150x141.png 150w\" sizes=\"auto, (max-width: 205px) 100vw, 205px\" \/><\/figure><ul class=\"wp-block-list\">\n<li>Click on <strong>Migration.<\/strong><\/li>\n<\/ul><figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"124\" height=\"34\" src=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/05\/Click-on-Migration.png\" alt=\"Click on Migration\" class=\"wp-image-136172 apply-gradient-on-post-images\"><\/figure><ul class=\"wp-block-list\">\n<li>On the <strong>Migration Batches<\/strong> screen, you will see your failed migration batch. You can open it to see the error message and download the user reports.<\/li>\n<\/ul><figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"429\" height=\"307\" src=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/05\/Migration-Batches.png\" alt=\"Migration Batches \" class=\"wp-image-136173 apply-gradient-on-post-images\" srcset=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/05\/Migration-Batches.png 429w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/05\/Migration-Batches-300x215.png 300w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/05\/Migration-Batches-150x107.png 150w\" sizes=\"auto, (max-width: 429px) 100vw, 429px\" \/><\/figure><h2 class=\"wp-block-heading\" id=\"why-migrationpermanentexception-error-occurs?\">Why MigrationPermanentException error occurs?<\/h2><p>From the error message itself, it seems that there is an issue with the GUID. The GUID is an important component of a user or object in the Active Directory. The GUID is stored in the <a href=\"https:\/\/learn.microsoft.com\/en-us\/windows\/win32\/adschema\/active-directory-schema\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">Active Directory Schema<\/a> on the Active Directory servers. The GUID is a unique value which associates the Active Directory object to the mailbox in the Exchange Server. The GUID is stored in the object.<\/p><p><strong>Let&rsquo;s look at the user to investigate the matter.<\/strong><\/p><ul class=\"wp-block-list\">\n<li>Open <strong>Active Directory Users &amp; Computers<\/strong> from the <strong>Administrative Tools<\/strong> on the Active Directory server. Click on <strong>View<\/strong> and then click on <strong>Advanced<\/strong> <strong>Features.<\/strong><\/li>\n<\/ul><figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"255\" height=\"227\" src=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/05\/Active-Directory-Users-Computers.png\" alt=\"Active Directory Users &amp; Computers \" class=\"wp-image-136176 apply-gradient-on-post-images\" srcset=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/05\/Active-Directory-Users-Computers.png 255w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/05\/Active-Directory-Users-Computers-150x134.png 150w\" sizes=\"auto, (max-width: 255px) 100vw, 255px\" \/><\/figure><ul class=\"wp-block-list\">\n<li>Open the user and click on the <strong>Attribute<\/strong> <strong>Editor.<\/strong><\/li>\n<\/ul><ul class=\"wp-block-list\">\n<li>In the <strong>Attributes<\/strong> section, look for the <strong>msExchMailboxGuid<\/strong>. You should find it as empty or set as <strong>&lt;not set&gt;<\/strong>.<\/li>\n<\/ul><figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"415\" height=\"373\" src=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/05\/msExchMailboxGuid-option.png\" alt=\"msExchMailboxGuid option\" class=\"wp-image-136178 apply-gradient-on-post-images\" srcset=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/05\/msExchMailboxGuid-option.png 415w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/05\/msExchMailboxGuid-option-300x270.png 300w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/05\/msExchMailboxGuid-option-150x135.png 150w\" sizes=\"auto, (max-width: 415px) 100vw, 415px\" \/><\/figure><p>This means that the Exchange Online is trying to move an online mailbox to a local mailbox. It matches the user but the GUID of the mailbox is missing. Due to this, the user is not associated with a mailbox and the migration batch cannot proceed.<\/p><h2 class=\"wp-block-heading\" id=\"solutions-to-resolve-the-migrationpermanentexception-error\">Solutions to Resolve the MigrationPermanentException Error<\/h2><p>Before proceeding to move the mailbox from Exchange Online to the on-premises Exchange Server, you need to resolve the issue and populate the GUID.<\/p><p>Open the <strong>Exchange Management Shell (EMS)<\/strong> on the local server and enter the following command to check if the GUID is set or not.<\/p><p><code>Get-RemoteMailbox &lt;mailbox name&gt; | Format-list ExchangeGUID<\/code><\/p><figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"585\" height=\"85\" src=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/05\/Get-RemoteMailbox.png\" alt=\"Get-RemoteMailbox \" class=\"wp-image-136193 apply-gradient-on-post-images\" srcset=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/05\/Get-RemoteMailbox.png 585w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/05\/Get-RemoteMailbox-300x44.png 300w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/05\/Get-RemoteMailbox-150x22.png 150w\" sizes=\"auto, (max-width: 585px) 100vw, 585px\" \/><\/figure><p>If the result of this command is zero, it means the GUID is not set for the user.<\/p><p>Open the PowerShell window and connect to the Exchange Online. Run the above command again against the online counterpart of the user. In this case, the GUID will also show as zero.<\/p><p>Now, you need to set the GUID for the remote mailbox by running the following command.<\/p><p><code>Set-RemoteMailbox &lt;name of mailbox&gt; | -ExchangeGUID \"&lt;guid number from the error&gt;\"<\/code><\/p><figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"986\" height=\"103\" src=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/05\/guid-number-from-the-error.png\" alt=\"guid number from the error\" class=\"wp-image-136194 apply-gradient-on-post-images\" srcset=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/05\/guid-number-from-the-error.png 986w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/05\/guid-number-from-the-error-300x31.png 300w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/05\/guid-number-from-the-error-768x80.png 768w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/05\/guid-number-from-the-error-150x16.png 150w\" sizes=\"auto, (max-width: 986px) 100vw, 986px\" \/><\/figure><p>When this is complete, it is recommended to perform the directory synchronization using the <a href=\"https:\/\/www.microsoft.com\/en-us\/download\/details.aspx?id=47594\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">Azure Active Directory Sync tool<\/a> to ensure that all the necessary changes are replicated.<\/p><p>To do this, open the server where the Azure AD Sync tool is located, open the PowerShell window as Administrator and run the following commands.<\/p><p><code>Import-Module -Name ADSync<br>Start-ADSyncSyncCycle<\/code><\/p><figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1004\" height=\"159\" src=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/05\/Azure-Active-Directory-Sync-tool.png\" alt=\"Azure Active Directory Sync tool \" class=\"wp-image-136195 apply-gradient-on-post-images\" srcset=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/05\/Azure-Active-Directory-Sync-tool.png 1004w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/05\/Azure-Active-Directory-Sync-tool-300x48.png 300w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/05\/Azure-Active-Directory-Sync-tool-768x122.png 768w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/05\/Azure-Active-Directory-Sync-tool-150x24.png 150w\" sizes=\"auto, (max-width: 1004px) 100vw, 1004px\" \/><\/figure><p>This will ensure that any changes done locally are replicated to the Exchange Online and confirm that the local identity is matched with the cloud identity. You can see the change in the user in the Synchronization Service Manager application, where the exports and imports processes can be found.<\/p><figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"288\" height=\"148\" src=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/05\/exports-and-imports-processes.png\" alt=\"exports and imports processes\" class=\"wp-image-136196 apply-gradient-on-post-images\" srcset=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/05\/exports-and-imports-processes.png 288w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/05\/exports-and-imports-processes-150x77.png 150w\" sizes=\"auto, (max-width: 288px) 100vw, 288px\" \/><\/figure><p>Here, you will see that the updates have been detected. If you click on it, it will show the changes on that particular user. Under the Changes column, look for the <strong>&ldquo;add&rdquo;<\/strong> entry. This will show the changes.<\/p><figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"653\" height=\"427\" src=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/05\/detect-updates.png\" alt=\"detect updates\" class=\"wp-image-136202 apply-gradient-on-post-images\" srcset=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/05\/detect-updates.png 653w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/05\/detect-updates-300x196.png 300w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/05\/detect-updates-150x98.png 150w\" sizes=\"auto, (max-width: 653px) 100vw, 653px\" \/><\/figure><p>Once this is completed with no errors, you can go ahead and start the migration batch. It should now work with no issues.<\/p><h2 class=\"wp-block-heading\" id=\"what-if-something-goes-wrong?\">What if something goes wrong?<\/h2><p>There are many things that could go wrong when migrating mailboxes from one Exchange environment to another. For this reason, you need a reliable tool to ensure that no data is lost and the migration happens smoothly without complexity. One such tool is <strong><a href=\"https:\/\/www.stellarinfo.com\/exchange-migration.php\">Stellar Migrator for Exchange<\/a><\/strong>. This powerful solution helps you migrate mailboxes seamlessly between on-premises Exchange Servers or from Exchange to Microsoft 365 (and vice versa). It supports migration of primary mailboxes, archives, and public folders. With features like <strong>automatic mailbox mapping, parallel migration, priority-based transfer<\/strong>, and <strong>resume migration after interruption<\/strong>, it ensures a fast, secure, and hassle-free Exchange migration experience.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>In a hybrid setup, on-premises Exchange Server and Exchange Online tenant act&hellip; <a class=\"more-link\" href=\"https:\/\/www.stellarinfo.com\/blog\/fix-migrationpermanentexception-error\/\">Continue reading <span class=\"screen-reader-text\">How to Fix MigrationPermanentException Error when Migrating to Microsoft 365?<\/span><\/a><\/p>\n","protected":false},"author":17,"featured_media":136375,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[2960],"tags":[5081,5079],"class_list":["post-136167","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-migrate-to-office-365","tag-fix-migrationpermanentexception","tag-migrationpermanentexception-error","entry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How to Fix MigrationPermanentException Error when Migrating to Microsoft 365? 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