{"id":148806,"date":"2023-09-13T09:35:53","date_gmt":"2023-09-13T09:35:53","guid":{"rendered":"https:\/\/www.stellarinfo.com\/blog\/?p=148806"},"modified":"2024-08-30T09:20:44","modified_gmt":"2024-08-30T09:20:44","slug":"remove-mailbox-database-operation-fails-to-clean-up-health-mailboxes","status":"publish","type":"post","link":"https:\/\/www.stellarinfo.com\/blog\/remove-mailbox-database-operation-fails-to-clean-up-health-mailboxes\/","title":{"rendered":"[Error Fixed]: Remove MailboxDatabase Operation Fails to Clean up Health Mailboxes Error in Exchange"},"content":{"rendered":"<?xml encoding=\"utf-8\" ?><?xml encoding=\"utf-8\" ?><p>There are various reasons for removing a mailbox database from the Exchange Server, such as splitting the data into multiple databases, deleting an unwanted database, and others. However, when trying to <a href=\"https:\/\/www.stellarinfo.com\/article\/remove-database-from-exchange-2010-2013-2016-2019.php\">remove a mailbox database from the Exchange Server<\/a>, you may face a situation where the remove process fails and you get an error message similar to the following:<\/p><p><code>Failed to remove monitoring mailbox object of database \"&lt;database name&gt;\". Exception: Active Directory operation failed on &lt;server name&gt;. The error is not retriable. Additional information: Access is denied. Active Directory response: 00000005: SecErr: DSID-031520B2, problem 4003 (INSUFF_ACCESS_RIGHTS), data 0.<\/code><\/p><p>The above error message indicates that there is some issue with the permissions. The possible reason is that the Exchange Server Security Group has explicit <strong>Deny<\/strong> permission to delete objects in <strong>Monitoring Mailboxes<\/strong> container. This is a default security feature in Exchange Server that can override other permissions. In addition, you may fail to remove or delete a mailbox database if it contains any mailboxes or other items.<\/p><p>Below, we will discuss the solutions to fix the Remove MailboxDatabase operation fails error in Exchange Server.<\/p><h2 class=\"wp-block-heading\" id=\"solutions-to-resolve-the-remove-mailboxdatabase-operation-fails-error-in-exchange-server\">Solutions to Resolve the Remove MailboxDatabase Operation Fails Error in Exchange Server<\/h2><p>First, check the audit log and change management to find the cause behind such an issue and to understand what has changed recently on the server. This will assist in finding the root cause. If the cause is not clear, then follow the given solutions to resolve the issue.<\/p><h3 class=\"wp-block-heading\">1. Add Explicit Allow Permission to the Security Group<\/h3><p>As the issue is related to permissions, you can add explicit <strong>Allow <\/strong>permission to the Security Group on the Monitoring Mailboxes container to resolve the issue. To change the permissions<strong>,<\/strong> follow the bellow step:<\/p><ol class=\"wp-block-list\">\n<li>On the system, navigate to <strong>Administrative Tools<\/strong>, and select <strong>Active Directory Users and Computers<\/strong>.<\/li>\n<\/ol><figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"766\" src=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/09\/On-the-system-navigate-to-Administrative-Tools-and-select-Active-Directory-Users-and-Computers-1024x766.jpg\" alt=\"On the system , navigate to Administrative Tools, and select Active Directory Users and Computers.\" class=\"wp-image-172975 apply-gradient-on-post-images\" srcset=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/09\/On-the-system-navigate-to-Administrative-Tools-and-select-Active-Directory-Users-and-Computers-1024x766.jpg 1024w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/09\/On-the-system-navigate-to-Administrative-Tools-and-select-Active-Directory-Users-and-Computers-300x224.jpg 300w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/09\/On-the-system-navigate-to-Administrative-Tools-and-select-Active-Directory-Users-and-Computers-768x574.jpg 768w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/09\/On-the-system-navigate-to-Administrative-Tools-and-select-Active-Directory-Users-and-Computers-150x112.jpg 150w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/09\/On-the-system-navigate-to-Administrative-Tools-and-select-Active-Directory-Users-and-Computers.jpg 1181w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure><p>2. Click on <strong>View<\/strong> and check if <strong>Advanced<\/strong> <strong>Features<\/strong> is selected. If not, then select it.<\/p><figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"712\" src=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/09\/Click-on-View-and-check-if-Advanced-Features-is-selected.-If-not-then-select-it-1024x712.jpg\" alt=\"Click on View and check if Advanced Features is selected. If not, then select it.\" class=\"wp-image-172976 apply-gradient-on-post-images\" srcset=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/09\/Click-on-View-and-check-if-Advanced-Features-is-selected.-If-not-then-select-it-1024x712.jpg 1024w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/09\/Click-on-View-and-check-if-Advanced-Features-is-selected.-If-not-then-select-it-300x208.jpg 300w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/09\/Click-on-View-and-check-if-Advanced-Features-is-selected.-If-not-then-select-it-768x534.jpg 768w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/09\/Click-on-View-and-check-if-Advanced-Features-is-selected.-If-not-then-select-it-150x104.jpg 150w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/09\/Click-on-View-and-check-if-Advanced-Features-is-selected.-If-not-then-select-it.jpg 1108w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure><p>3. From the list, double-click on <strong>Microsoft Exchange System Objects<\/strong><\/p><p>4. Then, right-click on <strong>Monitoring Mailboxes<\/strong> and click on <strong>Properties.<\/strong><\/p><figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"719\" src=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/09\/Then-right-click-on-Monitoring-Mailboxes-and-click-on-Properties--1024x719.jpg\" alt=\"Then, right click on Monitoring Mailboxes and click on Properties .\" class=\"wp-image-172978 apply-gradient-on-post-images\" srcset=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/09\/Then-right-click-on-Monitoring-Mailboxes-and-click-on-Properties--1024x719.jpg 1024w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/09\/Then-right-click-on-Monitoring-Mailboxes-and-click-on-Properties--300x211.jpg 300w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/09\/Then-right-click-on-Monitoring-Mailboxes-and-click-on-Properties--768x539.jpg 768w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/09\/Then-right-click-on-Monitoring-Mailboxes-and-click-on-Properties--150x105.jpg 150w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/09\/Then-right-click-on-Monitoring-Mailboxes-and-click-on-Properties-.jpg 1136w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure><p>5. In the <strong>Properties<\/strong> window, select the <strong>Security<\/strong> tab.<\/p><p>6. Select <strong>Advanced<\/strong> and then click on <strong>Select a principal<\/strong>.<\/p><figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"664\" src=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/09\/Select-Advanced-and-then-click-on-Select-a-principal-1024x664.jpg\" alt=\"Select Advanced and then click on Select a principal.\" class=\"wp-image-172979 apply-gradient-on-post-images\" srcset=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/09\/Select-Advanced-and-then-click-on-Select-a-principal-1024x664.jpg 1024w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/09\/Select-Advanced-and-then-click-on-Select-a-principal-300x194.jpg 300w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/09\/Select-Advanced-and-then-click-on-Select-a-principal-768x498.jpg 768w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/09\/Select-Advanced-and-then-click-on-Select-a-principal-150x97.jpg 150w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/09\/Select-Advanced-and-then-click-on-Select-a-principal.jpg 1176w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure><p>7. Click <strong>Add<\/strong> button and type <strong><em>Exchange Servers <\/em><\/strong>in the <strong>Enter the object names to select<\/strong> field.<\/p><p>8. Click on <strong>Check Names<\/strong> and click <strong>OK<\/strong>.<\/p><figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"661\" src=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/09\/Click-on-Check-Names-and-click-OK-1024x661.jpg\" alt=\"Click on Check Names and click OK\" class=\"wp-image-172980 apply-gradient-on-post-images\" srcset=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/09\/Click-on-Check-Names-and-click-OK-1024x661.jpg 1024w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/09\/Click-on-Check-Names-and-click-OK-300x194.jpg 300w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/09\/Click-on-Check-Names-and-click-OK-768x495.jpg 768w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/09\/Click-on-Check-Names-and-click-OK-150x97.jpg 150w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/09\/Click-on-Check-Names-and-click-OK.jpg 1186w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure><p>9. Select the <strong>Allow <\/strong>option forthe <strong>Delete Subtree<\/strong> permission and click <strong>OK<\/strong>.<\/p><figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"774\" height=\"499\" src=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/09\/Select-the-Allow-option-for-the-Delete-Subtree-permission-and-click-OK-.png\" alt=\"Select the Allow option for the Delete Subtree permission and click OK\" class=\"wp-image-172988 apply-gradient-on-post-images\" srcset=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/09\/Select-the-Allow-option-for-the-Delete-Subtree-permission-and-click-OK-.png 774w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/09\/Select-the-Allow-option-for-the-Delete-Subtree-permission-and-click-OK--300x193.png 300w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/09\/Select-the-Allow-option-for-the-Delete-Subtree-permission-and-click-OK--768x495.png 768w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/09\/Select-the-Allow-option-for-the-Delete-Subtree-permission-and-click-OK--150x97.png 150w\" sizes=\"auto, (max-width: 774px) 100vw, 774px\" \/><\/figure><p>10. Click <strong>OK<\/strong> in all the other windows and wait for the AD Replication.<\/p><p>Once the AD is successfully replicated, try to remove the mailbox database.<\/p><h3 class=\"wp-block-heading\">2. Check AD Replication and Domain Controller Health<\/h3><p>There is also a possibility that there are replication issues or corruption in the <a href=\"https:\/\/learn.microsoft.com\/en-us\/windows\/win32\/adschema\/active-directory-schema\">Active Directory schema<\/a> that might be causing such issues. If the problem persists even after assigning the permissions, then run a full diagnosis of the Active Directory. You can perform a Domain Controller Diagnostics on domain controllers, including a replication check.<\/p><p>To perform <strong>Domain Controller Diagnostics,<\/strong> open Command Prompt as an administrator and run the following command:<\/p><p><strong>dcdiag<\/strong><\/p><figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"720\" height=\"406\" src=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/09\/dcdiag.png\" alt=\"dcdiag\" class=\"wp-image-172982 apply-gradient-on-post-images\" srcset=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/09\/dcdiag.png 720w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/09\/dcdiag-300x169.png 300w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/09\/dcdiag-150x85.png 150w\" sizes=\"auto, (max-width: 720px) 100vw, 720px\" \/><\/figure><p>The above command will give an overview of the health and status of the schema.<\/p><p>Now, check the replication summary to find out if there is any issue in the Active Directory replication process. For this, use the <strong><a href=\"https:\/\/learn.microsoft.com\/en-us\/previous-versions\/windows\/it-pro\/windows-server-2012-r2-and-2012\/cc770963(v=ws.11)\">repadmin<\/a><\/strong> command as given below:<\/p><p><strong>Repadmin \/replsummary<\/strong><\/p><figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"802\" height=\"334\" src=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/09\/Repadmin-replsummary.png\" alt=\"Repadmin replsummary\" class=\"wp-image-172983 apply-gradient-on-post-images\" srcset=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/09\/Repadmin-replsummary.png 802w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/09\/Repadmin-replsummary-300x125.png 300w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/09\/Repadmin-replsummary-768x320.png 768w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/09\/Repadmin-replsummary-150x62.png 150w\" sizes=\"auto, (max-width: 802px) 100vw, 802px\" \/><\/figure><p><strong>Note:<\/strong> You need to execute the above commands on all the domain controllers in the infrastructure, even on the read-only domain controllers.<\/p><h3 class=\"wp-block-heading\">3. Check and Move Mailboxes to Another Database<\/h3><p>You may fail to remove or delete a mailbox database if there are still mailboxes in the database. So, before deleting a database, move the mailboxes (if any) from the database to another database. Let&rsquo;s see how to check and move the mailboxes to another database.<\/p><p>Open PowerShell window as an administrator and run the <strong>Get-Mailbox<\/strong> cmdlet as given below to get the list of all the mailboxes in the database:<\/p><p><strong>Get-Mailbox -Database &lt;Name of source database&gt;<\/strong><\/p><figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"953\" height=\"166\" src=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/09\/Get-Mailbox-.png\" alt=\"Get Mailbox\" class=\"wp-image-172989 apply-gradient-on-post-images\" srcset=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/09\/Get-Mailbox-.png 953w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/09\/Get-Mailbox--300x52.png 300w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/09\/Get-Mailbox--768x134.png 768w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/09\/Get-Mailbox--150x26.png 150w\" sizes=\"auto, (max-width: 953px) 100vw, 953px\" \/><\/figure><p>If there are any mailboxes in the database, use the <strong>New-MoveRequest<\/strong> cmdlet as given below to move the mailboxes to another database:<\/p><p><strong>New-MoveRequest -Identity &lt;mailbox ID&gt;-TargetDatabase &lt;Name of destination database&gt;<\/strong><\/p><figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"961\" height=\"101\" src=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/09\/New-MoveRequest-.png\" alt=\"New MoveRequest )\" class=\"wp-image-172990 apply-gradient-on-post-images\" srcset=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/09\/New-MoveRequest-.png 961w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/09\/New-MoveRequest--300x32.png 300w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/09\/New-MoveRequest--768x81.png 768w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/09\/New-MoveRequest--150x16.png 150w\" sizes=\"auto, (max-width: 961px) 100vw, 961px\" \/><\/figure><p>You can check the status of the move request by using the <strong>Get-MoveRequestStatistics<\/strong> command (see the below example). <\/p><p><strong>Get-MoveRequestStatistics &ndash;MoveRequestQueue &lt;Name of Target Database&gt;<\/strong><\/p><figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"971\" height=\"109\" src=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/09\/Get-MoveRequestStatistics-.png\" alt=\"Get MoveRequestStatistics\" class=\"wp-image-172991 apply-gradient-on-post-images\" srcset=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/09\/Get-MoveRequestStatistics-.png 971w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/09\/Get-MoveRequestStatistics--300x34.png 300w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/09\/Get-MoveRequestStatistics--768x86.png 768w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/09\/Get-MoveRequestStatistics--150x17.png 150w\" sizes=\"auto, (max-width: 971px) 100vw, 971px\" \/><\/figure><p>In the command output, see the <strong>PercentComplete<\/strong> column. If it shows <strong>100<\/strong>, it means that the mailbox is moved to the target database.<\/p><p>Use the above steps to move all the mailboxes to the destination database.<\/p><p>When all the mailboxes are moved to another database, remove all the move requests by using the following command:<\/p><p><strong>Get-MoveRequest -ResultSize Unlimited | Remove-MoveRequest -Confirm:$false<\/strong><\/p><p>Now, try to remove or delete the mailbox database.<a id=\"_msocom_1\"><\/a><\/p><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><a href=\"https:\/\/cloud.stellarinfo.com\/StellarRepairforExchange-B.exe\"><img loading=\"lazy\" decoding=\"async\" width=\"226\" height=\"62\" src=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/01\/Free-download-for-windows-1.png\" alt=\"Free Download for Windows\" class=\"wp-image-122415 apply-gradient-on-post-images\"><\/a><\/figure>\n<\/div><h2 class=\"wp-block-heading\" id=\"to-conclude\">To Conclude<\/h2><p>You may encounter the &ldquo;Remove MailboxDatabase operation fails to clean up health mailboxes&rdquo; error when removing a mailbox database due to permission issues, Active Directory replication, or issues in Domain Controller. You can follow the above-given solutions to troubleshoot and resolve the error. If the remove mailbox operation has failed due to any mailboxes in the database, then check and move the mailboxes to another database.<\/p><p>You may face problem when moving the mailboxes from the database if it is corrupted. In such a case, you can take the help of a third-party <a href=\"https:\/\/www.stellarinfo.com\/edb-exchange-server-recovery.htm\" target=\"_blank\" rel=\"noreferrer noopener\">Exchange Database Recovery Software<\/a>, such as <strong>Stellar Repair for Exchange.<\/strong> The software can quickly and easily repair the corrupt Exchange database file of any size and from any Exchange Server version. It then exports the mailboxes from the repaired database to PST or directly to a live Exchange Server database. It can also export the mailboxes and other data from EDB file to Microsoft 365 account.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>There are various reasons for removing a mailbox database from the Exchange&hellip; <a class=\"more-link\" href=\"https:\/\/www.stellarinfo.com\/blog\/remove-mailbox-database-operation-fails-to-clean-up-health-mailboxes\/\">Continue reading <span class=\"screen-reader-text\">[Error Fixed]: Remove MailboxDatabase Operation Fails to Clean up Health Mailboxes Error in Exchange<\/span><\/a><\/p>\n","protected":false},"author":17,"featured_media":148862,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[25],"tags":[5435,5434],"class_list":["post-148806","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-exchange-server","tag-clean-up-health-mailboxes-error","tag-remove-mailboxdatabase-operation-fails","entry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>[Error Fixed]: Remove MailboxDatabase Operation Fails to Clean up Health Mailboxes Error in Exchange<\/title>\n<meta name=\"description\" content=\"Learn how to resolve the &quot;Remove MailboxDatabase Operation Fails to Clean up Health Mailboxes&quot; error in Exchange Server.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, 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