{"id":148833,"date":"2023-09-12T17:40:00","date_gmt":"2023-09-12T17:40:00","guid":{"rendered":"https:\/\/www.stellarinfo.com\/blog\/?p=148833"},"modified":"2025-03-27T12:50:17","modified_gmt":"2025-03-27T12:50:17","slug":"how-to-fix-contacts-disappear-from-outlook-client-issue","status":"publish","type":"post","link":"https:\/\/www.stellarinfo.com\/blog\/how-to-fix-contacts-disappear-from-outlook-client-issue\/","title":{"rendered":"How to Fix Contacts Disappear from Outlook Client Issue?"},"content":{"rendered":"<?xml encoding=\"utf-8\" ?><?xml encoding=\"utf-8\" ?><p>Although Microsoft Outlook is an effective email and calendaring application, it is also vulnerable to issues and errors. One such error is &ldquo;<strong>Contacts disappear from Outlook client&rdquo; <\/strong>or<strong> &ldquo;Outlook contacts not available in address book.&rdquo;<\/strong> This issue may occur due to problems with the system, configuration settings, application, or the <a href=\"https:\/\/www.stellarinfo.com\/article\/offline-storage-table-ost-file-in-outlook.php\">Outlook data file (OST)<\/a>. This can interrupt email communication, and you might fail to find the email addresses of important clients, customers or colleagues while trying to send an email. This post delves into the reasons for this issue and recommends troubleshooting methods.<\/p><h2 class=\"wp-block-heading\" id=\"reasons-for-contacts-disappear-from-outlook-issue\"><strong>Reasons for Contacts Disappear from Outlook Issue<\/strong><\/h2><p>There could be several reasons or causes behind the &ldquo;Contacts disappear or missing from Outlook&rdquo; issue which include:<\/p><ul class=\"wp-block-list\">\n<li>Incorrect address book configuration.<\/li>\n\n\n\n<li>Work Offline mode enabled by mistake.<\/li>\n\n\n\n<li>Enabled Incorrect Filters.<\/li>\n\n\n\n<li>Outdated version of Outlook.<\/li>\n\n\n\n<li>Accidental contact deletion.<\/li>\n\n\n\n<li>Synchronization problems.<\/li>\n\n\n\n<li><a href=\"https:\/\/www.stellarinfo.com\/blog\/repair-profile-outlook-2007-2010-2013-2016\/\" target=\"_blank\" rel=\"noreferrer noopener\">Corrupt Outlook Profile<\/a> or Microsoft Office Installation files.<\/li>\n\n\n\n<li>Inconsistent Outlook data file (OST).<\/li>\n<\/ul><h2 class=\"wp-block-heading\" id=\"workarounds-to-fix-the-&ldquo;contacts-disappear-from-outlook&rdquo;-issue\"><a><\/a><strong>Workarounds to Fix the &ldquo;Contacts Disappear from Outlook&rdquo; Issue<\/strong><\/h2><p>Prior to using the recommended troubleshooting methods, you can try certain workarounds that have helped several Outlook users in the Microsoft Community fix this issue. Follow the below methods in the specified sequence:<\/p><h3 class=\"wp-block-heading\"><strong>Workaround 1: Update Outlook<\/strong><\/h3><p>An outdated version of the Outlook application can result in compatibility issues with the Exchange server, thus making the application experience this issue. Therefore, it is essential to ensure that Outlook is updated to the latest version. The steps to update Outlook are as follows:<\/p><ul class=\"wp-block-list\">\n<li>Open the Run dialog box (Windows + R), type <strong>Outlook.exe \/safe<\/strong>, and click <strong>OK<\/strong>.<\/li>\n\n\n\n<li>When Outlook is opened in safe mode, click on&nbsp;<strong>File &gt; Office Account<\/strong>.<\/li>\n\n\n\n<li>Select&nbsp;<strong>Update Options<\/strong>&nbsp;and click&nbsp;<strong>Update Now<\/strong>. Outlook should start updating to the newest version.<\/li>\n<\/ul><figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"570\" height=\"273\" src=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/09\/Picture1.png\" alt=\"Select&nbsp;Update Options\" class=\"wp-image-178599 apply-gradient-on-post-images\" srcset=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/09\/Picture1.png 570w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/09\/Picture1-300x144.png 300w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/09\/Picture1-150x72.png 150w\" sizes=\"auto, (max-width: 570px) 100vw, 570px\" \/><\/figure><ul class=\"wp-block-list\">\n<li>After updating check if the contacts appear in the Outlook application.<\/li>\n<\/ul><h3 class=\"wp-block-heading\"><strong>Workaround Solution 2: Clear Outlook Cache Files<\/strong><\/h3><p>Outlook&rsquo;s cached files might sometimes become corrupt and cause performance and other issues with Outlook application. In such a case, you can clear the cache using the following steps:<\/p><ul class=\"wp-block-list\">\n<li>Close Outlook and launch the Run dialog box (Windows key + R)<\/li>\n\n\n\n<li>Type&nbsp;<strong>%localappdata%\\Microsoft\\Outlook <\/strong>to open the Outlook folder.<\/li>\n<\/ul><figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"605\" src=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/09\/Picture2-1024x605.png\" alt=\"use %localappdata%\\Microsoft\\Outlook to open the Outlook folder\" class=\"wp-image-178600 apply-gradient-on-post-images\" style=\"width:562px;height:auto\" srcset=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/09\/Picture2-1024x605.png 1024w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/09\/Picture2-300x177.png 300w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/09\/Picture2-768x454.png 768w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/09\/Picture2-150x89.png 150w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/09\/Picture2.png 1033w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure><ul class=\"wp-block-list\">\n<li>In this folder, find the&nbsp;<strong>RoamCache<\/strong>&nbsp;folder and open it.<\/li>\n<\/ul><figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"936\" height=\"706\" src=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/09\/Picture3.png\" alt=\"click RoamCache&nbsp;folder\" class=\"wp-image-178601 apply-gradient-on-post-images\" style=\"width:728px;height:auto\" srcset=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/09\/Picture3.png 936w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/09\/Picture3-300x226.png 300w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/09\/Picture3-768x579.png 768w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/09\/Picture3-150x113.png 150w\" sizes=\"auto, (max-width: 936px) 100vw, 936px\" \/><\/figure><ul class=\"wp-block-list\">\n<li>Select all the files in the&nbsp;<strong>RoamCache<\/strong>&nbsp;folder and delete them. Now restart Outlook.<\/li>\n<\/ul><blockquote class=\"note_alert\">\n<p><em><strong>Note:<\/strong> You can also try logging out and then signing in to Outlook. This refreshes the system and should remove minor bugs and glitches.<\/em><\/p>\n<\/blockquote><h2 class=\"wp-block-heading\" id=\"solutions-to-fix-&ldquo;contacts-disappear-from-outlook-client&rdquo;-issue\"><strong>Solutions to Fix &ldquo;Contacts Disappear from Outlook Client&rdquo; Issue<\/strong><\/h2><p>Follow the solutions discussed below in the given order to resolve the &ldquo;Contacts disappear or missing from Outlook&rdquo; issue.<\/p><h3 class=\"wp-block-heading\"><strong>Solution 1: Enable Auto-Suggest<\/strong><\/h3><p>When Outlook stops suggesting the email addresses or names of people in your Outlook contact list while sending emails, you might mistakenly assume that your contacts are missing or have disappeared. In this situation, you can check and enable the auto-complete feature using the following steps:<\/p><ul class=\"wp-block-list\">\n<li>Open Outlook and navigate to&nbsp;<strong>File<\/strong>&nbsp;&gt;&nbsp;<strong>Options<\/strong>.<\/li>\n<\/ul><figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"537\" height=\"507\" src=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/09\/Picture4.png\" alt=\"navigate to&nbsp;File and then Options\" class=\"wp-image-178602 apply-gradient-on-post-images\" srcset=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/09\/Picture4.png 537w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/09\/Picture4-300x283.png 300w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/09\/Picture4-150x142.png 150w\" sizes=\"auto, (max-width: 537px) 100vw, 537px\" \/><\/figure><ul class=\"wp-block-list\">\n<li>Click on the<strong>&nbsp;Mail<\/strong>&nbsp;tab and scroll to the&nbsp;<strong>Send Messages&nbsp;<\/strong>section.<\/li>\n\n\n\n<li>Now, check the&nbsp;<strong>&lsquo;Use Auto-Complete List to suggest names when typing in the To, Cc, and Bcc lines<\/strong>&lsquo; box, and click <strong>OK<\/strong>&nbsp;to save the changes.<\/li>\n<\/ul><figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"707\" height=\"569\" src=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/09\/Picture5.png\" alt=\"Check the Use Auto-Complete List to suggest names when typing in the To, Cc, and Bcc lines\" class=\"wp-image-178603 apply-gradient-on-post-images\" srcset=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/09\/Picture5.png 707w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/09\/Picture5-300x241.png 300w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/09\/Picture5-150x121.png 150w\" sizes=\"auto, (max-width: 707px) 100vw, 707px\" \/><\/figure><h3 class=\"wp-block-heading\"><strong>Solution 2: Check Outlook Address Book Service <\/strong><strong><\/strong><\/h3><p>Managing contacts in Microsoft Outlook requires the Address Book Service to be configured correctly. If your Contacts folder isn&rsquo;t showing any contacts, there might be a problem with the configuration of Outlook Address Book. To resolve this, follow the steps mentioned below:s<\/p><ul class=\"wp-block-list\">\n<li>Open Outlook and navigate to <strong>File &gt; Account Settings &gt; Account Settings<\/strong>.<\/li>\n\n\n\n<li>In the Account Settings Window, select the Address Books tab.<\/li>\n<\/ul><figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"845\" height=\"717\" src=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/09\/Picture6.png\" alt=\"Account Settings Window\" class=\"wp-image-178604 apply-gradient-on-post-images\" style=\"width:747px;height:auto\" srcset=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/09\/Picture6.png 845w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/09\/Picture6-300x255.png 300w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/09\/Picture6-768x652.png 768w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/09\/Picture6-150x127.png 150w\" sizes=\"auto, (max-width: 845px) 100vw, 845px\" \/><\/figure><ul class=\"wp-block-list\">\n<li>Ensure that your Contacts folder is marked as an Outlook Address Book in this tab.<\/li>\n<\/ul><figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"751\" height=\"642\" src=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/09\/Picture7.png\" alt=\"Ensure that your Contacts folder\" class=\"wp-image-178605 apply-gradient-on-post-images\" srcset=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/09\/Picture7.png 751w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/09\/Picture7-300x256.png 300w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/09\/Picture7-150x128.png 150w\" sizes=\"auto, (max-width: 751px) 100vw, 751px\" \/><\/figure><ul class=\"wp-block-list\">\n<li>If the Outlook Address Book service has not been added, select New and choose Outlook Address Book to add it. If you have an offline copy of the Outlook Address Book, you can either use the LDAP option to import it from the server or manually add it.<\/li>\n<\/ul><figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"936\" height=\"657\" src=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/09\/Picture8.png\" alt=\"use the LDAP option to import\" class=\"wp-image-178606 apply-gradient-on-post-images\" style=\"width:725px;height:auto\" srcset=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/09\/Picture8.png 936w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/09\/Picture8-300x211.png 300w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/09\/Picture8-768x539.png 768w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/09\/Picture8-150x105.png 150w\" sizes=\"auto, (max-width: 936px) 100vw, 936px\" \/><\/figure><ul class=\"wp-block-list\">\n<li>Now, close and restart it for the changes to take effect.<\/li>\n<\/ul><h3 class=\"wp-block-heading\"><strong>Solution 3: Download the Offline Address Book (OAB) Manually<\/strong><\/h3><p>Your contacts might disappear due to a mismatch between the mail server&rsquo;s Offline Address Book (OAB) version and the one saved locally. Problems with the address book might also result in such an issue. To fix this, you should download the OAB file manually using the following steps:<\/p><p><strong>Step 1:<\/strong>&nbsp;Open your Outlook application and click&nbsp;<strong>File<\/strong>&nbsp;on the top-left corner of the screen. In this window, navigate to&nbsp;<strong><em>Account Settings <\/em><\/strong>&gt; <strong><em>Download Address Book<\/em><\/strong>.<\/p><figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"748\" height=\"667\" src=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/09\/Picture9.png\" alt=\"Navigate to&nbsp;Account Settings and Download Address Book\" class=\"wp-image-178607 apply-gradient-on-post-images\" style=\"width:713px;height:auto\" srcset=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/09\/Picture9.png 748w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/09\/Picture9-300x268.png 300w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/09\/Picture9-150x134.png 150w\" sizes=\"auto, (max-width: 748px) 100vw, 748px\" \/><\/figure><p><strong>Step 3:&nbsp;<\/strong>Check the&nbsp;<strong><em>&lsquo;Download changes since last Send\/Receive&rsquo;<\/em><\/strong>&nbsp;option and click&nbsp;<strong>OK<\/strong>.<\/p><figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"544\" height=\"272\" src=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/09\/Picture10.png\" alt=\"Check the&nbsp;Download changes since last Send\/Receive option \" class=\"wp-image-178608 apply-gradient-on-post-images\" srcset=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/09\/Picture10.png 544w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/09\/Picture10-300x150.png 300w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/09\/Picture10-150x75.png 150w\" sizes=\"auto, (max-width: 544px) 100vw, 544px\" \/><\/figure><p>Now, restart your Outlook application and check if the contacts appear again.<\/p><h3 class=\"wp-block-heading\"><strong>Solution 4: Check Contact View Settings and Filters<\/strong><\/h3><p>The contacts folder in Outlook might appear empty due to incorrect view settings or filters being incorrectly applied. To check the view settings and filters, follow these steps:<\/p><ul class=\"wp-block-list\">\n<li>Open Outlook and click on the <strong>Contacts <\/strong>icon.<\/li>\n<\/ul><figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"634\" height=\"701\" src=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/09\/Picture11.png\" alt=\"click on the Contacts icon\" class=\"wp-image-178609 apply-gradient-on-post-images\" srcset=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/09\/Picture11.png 634w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/09\/Picture11-271x300.png 271w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/09\/Picture11-150x166.png 150w\" sizes=\"auto, (max-width: 634px) 100vw, 634px\" \/><\/figure><ul class=\"wp-block-list\">\n<li>Under the <strong>View<\/strong> tab, click <strong>Change View<\/strong> and choose <strong>List<\/strong>.<\/li>\n<\/ul><figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"499\" height=\"611\" src=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/09\/Picture12.png\" alt=\"click Change View and choose List\" class=\"wp-image-178610 apply-gradient-on-post-images\" srcset=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/09\/Picture12.png 499w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/09\/Picture12-245x300.png 245w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/09\/Picture12-150x184.png 150w\" sizes=\"auto, (max-width: 499px) 100vw, 499px\" \/><\/figure><ul class=\"wp-block-list\">\n<li>If the contacts fail to appear, click on <strong>View Settings<\/strong> and select <strong>Filter<\/strong>. In this window, ensure that there is no filter in place. If a filter is responsible for the contacts not appearing, remove it and click <strong>OK<\/strong>.<\/li>\n<\/ul><figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"740\" height=\"392\" src=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/09\/Picture13.png\" alt=\"click on View Settings and select Filter\" class=\"wp-image-178611 apply-gradient-on-post-images\" srcset=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/09\/Picture13.png 740w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/09\/Picture13-300x159.png 300w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/09\/Picture13-150x79.png 150w\" sizes=\"auto, (max-width: 740px) 100vw, 740px\" \/><\/figure><h3 class=\"wp-block-heading\"><strong>Solution <\/strong><strong>5: Check for Accidental Deletion<\/strong><\/h3><p>Accidental deletion of contacts might also result in an empty contacts folder in the Outlook application. To check and resolve this problem, you can follow the below-mentioned steps:<\/p><ol start=\"1\" class=\"wp-block-list\">\n<li>Go to the&nbsp;<strong>Deleted Items<\/strong>&nbsp;folder and search for the missing contacts.<\/li>\n\n\n\n<li>If you find the missing contacts in the&nbsp;<strong>Deleted Items&nbsp;<\/strong>folder, you can restore them to their original location. To do this, select the particular item in the folder, press <strong>Shift key + Ctrl Key + V<\/strong>, select Contacts folder and click <strong>OK<\/strong>.<\/li>\n<\/ol><figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"532\" height=\"435\" src=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/09\/Picture14.png\" alt=\"select Contacts folder\" class=\"wp-image-178612 apply-gradient-on-post-images\" srcset=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/09\/Picture14.png 532w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/09\/Picture14-300x245.png 300w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/09\/Picture14-150x123.png 150w\" sizes=\"auto, (max-width: 532px) 100vw, 532px\" \/><\/figure><h3 class=\"wp-block-heading\"><strong>Solution 6: Check Synchronization Settings<\/strong><\/h3><p>Synchronization issues between the mail server and Outlook can also result in contacts disappearing from the desktop application. In such a situation, you must ensure that you are running Outlook in <a href=\"https:\/\/www.stellarinfo.com\/article\/cached-exchange-mode-in-outlook.php\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Cached Exchange Mode<\/strong><\/a> and that the <strong>Work Offline<\/strong> option is disabled. Follow the steps mentioned below to do this:<\/p><p>To check the Cached Exchange Mode,<\/p><ul class=\"wp-block-list\">\n<li>Open Outlook and go to&nbsp;<strong>File &gt; Info &gt; Account Settings &gt; Account Settings.<\/strong><\/li>\n<\/ul><figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"732\" height=\"626\" src=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/09\/Picture15.png\" alt=\"check the Cached Exchange Mode\" class=\"wp-image-178613 apply-gradient-on-post-images\" srcset=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/09\/Picture15.png 732w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/09\/Picture15-300x257.png 300w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/09\/Picture15-150x128.png 150w\" sizes=\"auto, (max-width: 732px) 100vw, 732px\" \/><\/figure><ul class=\"wp-block-list\">\n<li>Double-click on your email and ensure the <strong>Cached Exchange mode<\/strong> is checked.<\/li>\n<\/ul><figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"678\" height=\"474\" src=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/09\/Picture16.png\" alt=\"Ensure the Cached Exchange mode is checked\" class=\"wp-image-178614 apply-gradient-on-post-images\" srcset=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/09\/Picture16.png 678w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/09\/Picture16-300x210.png 300w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/09\/Picture16-150x105.png 150w\" sizes=\"auto, (max-width: 678px) 100vw, 678px\" \/><\/figure><ul class=\"wp-block-list\">\n<li>Click&nbsp;<strong>Next &gt; Finish.<\/strong><\/li>\n\n\n\n<li>Now, restart Microsoft Outlook to ensure the changes take effect.<\/li>\n<\/ul><p>For <strong>Work Offline Mode<\/strong>, select the Send\/Receive tab and check if it is enabled. If yes, then turn it off and restart Outlook.<\/p><blockquote class=\"note_alert\">\n<p><em><strong>Note:<\/strong> If the <\/em><a href=\"https:\/\/www.stellarinfo.com\/blog\/fix-outlook-work-offline-greyed-out-error\/\" target=\"_blank\" rel=\"noreferrer noopener\"><em>Work Offline button is greyed out<\/em><\/a><em>, your network administrator might have turned it off.<\/em><\/p>\n<\/blockquote><h3 class=\"wp-block-heading\"><strong>Solution <\/strong><strong>7: Create a New Outlook Profile<\/strong><\/h3><p>A corrupt profile can also lead to issues that may result in missing contacts or prevent you from accessing contacts in Outlook. In such a scenario, you can <a href=\"https:\/\/www.stellarinfo.com\/article\/create-a-new-profile-on-outlook.php\">create a new Outlook profile<\/a> using the following steps:<\/p><p>Close the <strong>Outlook<\/strong> application and open the&nbsp;<strong>Control Panel.<\/strong><\/p><ul class=\"wp-block-list\">\n<li>In the <strong>Control Panel<\/strong>, navigate to&nbsp;<strong>User Accounts &gt; Mail (32-bit)<\/strong> and click <strong>Show Profiles<\/strong>.<\/li>\n<\/ul><figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"763\" height=\"423\" src=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/09\/Picture17.png\" alt=\"Open the&nbsp;Control Panel\" class=\"wp-image-178615 apply-gradient-on-post-images\" srcset=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/09\/Picture17.png 763w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/09\/Picture17-300x166.png 300w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/09\/Picture17-150x83.png 150w\" sizes=\"auto, (max-width: 763px) 100vw, 763px\" \/><\/figure><ul class=\"wp-block-list\">\n<li>In this window, select&nbsp;<strong>Add,<\/strong>&nbsp;type the desired name for the new profile, and click&nbsp;<strong>OK.<\/strong><\/li>\n<\/ul><figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"515\" height=\"604\" src=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/09\/Picture18.png\" alt=\"Add new profile\" class=\"wp-image-178616 apply-gradient-on-post-images\" srcset=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/09\/Picture18.png 515w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/09\/Picture18-256x300.png 256w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/09\/Picture18-150x176.png 150w\" sizes=\"auto, (max-width: 515px) 100vw, 515px\" \/><\/figure><ul class=\"wp-block-list\">\n<li>Use the on-screen prompts to sign in to your mail account using your login credentials, and click <strong>OK<\/strong>.<\/li>\n\n\n\n<li>Check if you can view all the contacts now. If the issue is resolved, return to the&nbsp;<strong>Mail Setup <\/strong>window, remove your old profile, and click <strong>OK<\/strong>.<\/li>\n<\/ul><h3 class=\"wp-block-heading\"><strong>Solution <\/strong><strong>8: Recreate the Outlook Data File (OST)<\/strong><\/h3><p>An inconsistent Outlook data file (OST) can lead to&nbsp;<a href=\"https:\/\/www.stellarinfo.com\/blog\/resolve-sync-issues-in-outlook-a-detailed-guide\/\" target=\"_blank\" rel=\"noreferrer noopener\">synchronization issues<\/a>&nbsp;and other errors, sometimes resulting in contacts disappearing from the Outlook client. If your account or email profile is still active, you can <a href=\"https:\/\/www.stellarinfo.com\/blog\/recreate-ost-file-outlook-2007-2010-2013-2016\/\" target=\"_blank\" rel=\"noreferrer noopener\">recreate your OST file<\/a>. This allows Outlook to download and synchronize your address book from the mailbox server.<\/p><p>However, if the contacts do not appear after rebuilding the Outlook data file (OST), you can use&nbsp;Stellar Converter for OST. This <a href=\"https:\/\/www.stellarinfo.com\/convert-ost-to-pst.php\" target=\"_blank\" rel=\"noreferrer noopener\">OST to PST converter tool<\/a> can extract your mailbox data, including contacts, from the backup OST file and save it in PST format. After the extraction you can <a href=\"https:\/\/www.stellarinfo.com\/article\/importing-pst-file-in-outlook.php\">import the PST file into your new Outlook profile<\/a> and move the extracted contacts from the new mailbox into your original mailbox.<\/p><h3 class=\"wp-block-heading\"><strong>Solution <\/strong><strong>9: Restore Contacts from CSV Backup<\/strong><\/h3><p>If you have a standalone CSV file as a contact backup, you can import your contacts directly into your Outlook account and resolve the problem. The steps are as follows:<\/p><ul class=\"wp-block-list\">\n<li>Open Outlook and go to&nbsp;<strong>File &gt; Open &amp; Export &gt; Import\/Export<\/strong>. This should start the Outlook import export wizard.<\/li>\n<\/ul><figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"718\" height=\"586\" src=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/09\/Picture19.png\" alt=\"Click on  import export option \" class=\"wp-image-178617 apply-gradient-on-post-images\" srcset=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/09\/Picture19.png 718w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/09\/Picture19-300x245.png 300w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/09\/Picture19-150x122.png 150w\" sizes=\"auto, (max-width: 718px) 100vw, 718px\" \/><\/figure><ul class=\"wp-block-list\">\n<li>In the Outlook Import and Export wizard, choose the <strong>Import from another program or file<\/strong> option and click&nbsp;<strong>Next.<\/strong><\/li>\n<\/ul><figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"652\" height=\"486\" src=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/09\/Picture20.png\" alt=\"choose the Import from another program or file option \" class=\"wp-image-178618 apply-gradient-on-post-images\" srcset=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/09\/Picture20.png 652w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/09\/Picture20-300x224.png 300w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/09\/Picture20-150x112.png 150w\" sizes=\"auto, (max-width: 652px) 100vw, 652px\" \/><\/figure><ul class=\"wp-block-list\">\n<li>Then, select the CSV file type to restore contacts from the backup of your contacts and click&nbsp;<strong>Next<\/strong>. If you have a PST backup, choose the PST format.<\/li>\n<\/ul><figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"649\" height=\"481\" src=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/09\/Picture21.png\" alt=\"select the CSV file\" class=\"wp-image-178619 apply-gradient-on-post-images\" srcset=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/09\/Picture21.png 649w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/09\/Picture21-300x222.png 300w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/09\/Picture21-150x111.png 150w\" sizes=\"auto, (max-width: 649px) 100vw, 649px\" \/><\/figure><ul class=\"wp-block-list\">\n<li>Click&nbsp;<strong>Browse<\/strong>&nbsp;to choose the location of the backup file.<\/li>\n\n\n\n<li>Select the desired options for importing and click&nbsp;<strong>Next<\/strong>. Make sure to choose the relevant options.<\/li>\n\n\n\n<li>Select the contacts folder as the destination and click&nbsp;<strong>Next<\/strong>&nbsp;&gt;&nbsp;<strong>Finish<\/strong>.<\/li>\n<\/ul><p>Once the import is complete check if the missing contacts are restored.<\/p><h2 class=\"wp-block-heading\" id=\"conclusion\"><a><\/a><strong>Conclusion<\/strong><\/h2><p>The &ldquo;<strong>Contacts disappear from Outlook<\/strong>&rdquo; issue can occur in any Outlook version, including Outlook 2007, 2010, 2013, 2016, 2019, and 2021. This guide highlights the most common causes behind this issue, including auto-suggest settings,&nbsp; incorrect view settings, wrongly configured filters, and problems in the Outlook data file. The above troubleshooting methods can help you resolve it effectively. With these solutions and precautions, you can maintain a seamless experience with Outlook and prevent the loss of essential contacts.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Although Microsoft Outlook is an effective email and calendaring application, it is&hellip; <a class=\"more-link\" href=\"https:\/\/www.stellarinfo.com\/blog\/how-to-fix-contacts-disappear-from-outlook-client-issue\/\">Continue reading <span class=\"screen-reader-text\">How to Fix Contacts Disappear from Outlook Client Issue?<\/span><\/a><\/p>\n","protected":false},"author":96,"featured_media":91279,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[821],"tags":[5436,5437],"class_list":["post-148833","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-outlook-data-file","tag-contacts-disappear-from-outlook","tag-contacts-disappear-from-outlook-clinet","entry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Fix Contacts Disappeared or Missing from Outlook<\/title>\n<meta name=\"description\" content=\"In this troubleshooting guide, we will explore the common causes behind missing contact and provide some effective solutions to resolve it.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" 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