Solutions to Fix Missing Email Body or Text<\/h2>
Follow the solutions given below to troubleshoot and resolve the missing email box or text issue in Outlook.<\/p>
1. Update Outlook and Windows<\/h3>
Updating the Outlook app can help resolve any bug that may be causing the missing email body or text. Follow the steps given below to manually check and update Outlook:<\/p>
- \n
- Open Outlook<\/li>\n\n\n\n
- Go to File > Office Account > Update Options<\/strong><\/li>\n\n\n\n
- From the available options, choose Update Now<\/strong>. The Outlook will check for new updates. If available, download and install them.<\/li>\n<\/ul>
\n![\"Click](\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2024\/01\/Update-Office.png\")
<\/figure>\n<\/div>- \n
- Once the latest updates are applied to Outlook, restart it and then check if the issue of missing body of emails or text is resolved.<\/li>\n<\/ul>
If you still can’t see or view the email body or text, follow the next solution. <\/p>
2. Remove or Disable Add-ins<\/h3>
Incompatible or faulty add-ins, especially antivirus add-ins, can conflict with the Outlook functionality and cause email text to disappear. However, disabling or uninstalling these add-ins can resolve the issue.<\/p>
The steps are as follows:<\/strong><\/p>
- \n
- Close Outlook<\/li>\n\n\n\n
- Press Windows + R<\/strong> and type outlook.exe \/safe<\/strong><\/li>\n\n\n\n
- Click OK<\/strong> or press the Enter<\/strong> key to launch Outlook in safe mode<\/li>\n\n\n\n
- Once in Outlook safe mode, go to File > Options<\/strong> and choose Add-ins<\/strong><\/li>\n\n\n\n
- At the bottom, click the Go<\/strong> button beside the Manage Add-ins <\/strong>option<\/li>\n\n\n\n
- In the COM Add-Ins window, uncheck all add-ins’ checkboxes and click OK<\/strong><\/li>\n<\/ul>
\n![\"In](\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2024\/01\/COM-Add-ins-Window.png\")
<\/figure>\n<\/div>- \n
- This will disable all the add-ins. After disabling the add-ins, close Outlook Safe Mode and restart Outlook normally.<\/li>\n<\/ul>
If you can now see the email body and text clearly, then you must find and remove the culprit, i.e., the faulty add-in from Outlook. To do this,<\/strong><\/p>
- \n
- In Outlook, go to File > Options > Add-ins<\/strong> and then enable one add-in at a time.<\/li>\n\n\n\n
- Restart Outlook and check if you can see the email body or not.<\/li>\n\n\n\n
- Repeat the above two steps until you stop seeing the mail body or text.<\/li>\n\n\n\n
- Then uninstall or remove the faulty add-in immediately to permanently fix the issue of missing email body or text issue in Outlook.<\/li>\n<\/ul>
3. Check Font Color Settings<\/h3>
Incorrect font color settings, such as setting the font color to white for plain text emails, can lead to invisible text or missing email body or text. Follow the below steps to check and fix the issue:<\/p>
- \n
- Open Outlook, go to File > Options,<\/strong> and then click on the Mail<\/strong> tab.<\/li>\n\n\n\n
- Then find the Compose Messages<\/strong> section and click on Stationery and Fonts<\/strong>.<\/li>\n<\/ul>
\n![\"find](\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2024\/01\/find-the-Compose-Messages-section-and-click-on-Stationery-and-Fonts.png\")
<\/figure>\n<\/div>- \n
- In the Personal Stationery<\/strong> tab, find Composing and reading plain text messages<\/strong> and click on Font<\/strong>.<\/li>\n<\/ul>\n
![\"In](\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2024\/01\/In-the-Personal-Stationery-tab-find-Composing-and-reading-plain-text-messages-and-click-on-Font.png\")
<\/figure>\n<\/div>- \n
- Check and verify that the Font color is set to Automatic<\/strong> or Black<\/strong>. If it’s set to white, change it to Black<\/strong>, and click OK<\/strong>.<\/li>\n<\/ul>\n
![\"Check](\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2024\/01\/Check-and-verify-that-the-Font-color-is-set-to-Automatic-or-Black.-If-its-set-to-white-change-it-to-Black-and-click-OK.png\")
<\/figure>\n<\/div>- \n
- After updating the font color, you can restart Outlook and check if the email text or body is visible.<\/li>\n<\/ul>
4. Disable Hardware Graphics Acceleration<\/h3>
Hardware graphics acceleration can lead to rendering issues in Outlook and may sometimes result in missing text or email body. Follow these steps to verify and disable hardware acceleration in Outlook to fix the missing email body or text issue.<\/p>
- \n
- Open Outlook and then go to the File > Options <\/strong>and click Advanced<\/strong>.<\/li>\n\n\n\n
- Then go down to the Display<\/strong> section and check that the Disable hardware acceleration<\/strong> option is enabled. If not, select it and click OK<\/strong>.<\/li>\n<\/ul>
\n![\"From](\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2024\/01\/Then-go-down-to-the-Display-section-and-check-that-the-Disable-hardware-acceleration-option-is-enabled.-If-not-select-it-and-click-OK.png\")
<\/figure>\n<\/div>- \n
- Then restart Outlook and check if the body of emails or text in Outlook emails is still missing.<\/li>\n<\/ul>
5. Repair Damaged Outlook Data Files (.pst)<\/h3>
Missing email text may also result from corrupted oversized and inconsistent Outlook PST data files. To resolve this, you can use the Inbox Repair tool by Microsoft, also known as SCANPST.EXE<\/a>. The steps are as follows:<\/p>
- \n
- Press Windows + R<\/strong> and paste this C:\\Program Files\\Microsoft Office, <\/strong>and click OK<\/strong> or press the Enter<\/strong> key.<\/li>\n\n\n\n
- Then open the Officexx<\/strong> or \/root\/Officexx<\/strong> (xx denotes the number based on the MS Office version installed on your system).<\/li>\n<\/ul>
\n![\"Open](\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2024\/01\/Open-Scanpst.exe-location.png\")
<\/figure>\n<\/div>- \n
- Here, find and launch the SCANPST.EXE or Inbox Repair tool.<\/li>\n\n\n\n
- Click Browse <\/strong>and choose the PST file. The default PST file is located in the %localappdata%\/Microsoft\/Outlook<\/strong> folder. Just copy and paste this path in the Run <\/strong>dialog box or address bar of File Explorer <\/strong>to open the location<\/li>\n\n\n\n
- After choosing the PST file, click Start<\/strong>.<\/li>\n<\/ul>
\n![\"Choose](\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2024\/01\/Choose-the-PST-file-and-clik-on-repair.png\")
<\/figure>\n<\/div>- \n
- In case errors and inconsistencies are found, you can click on the Repair <\/strong>button.<\/li>\n\n\n\n
- The Inbox Repair tool will create a backup of the original PST file with the .bak extension<\/strong>. It will then try to repair the original PST file errors and inconsistencies. This process may take a while to complete based on the corruption level and PST file size.<\/li>\n\n\n\n
- Once the PST file is repaired, you can launch Outlook and import it through the import\/export wizard. <\/li>\n<\/ul>
If the Inbox Repair tool or SCANPST stops responding<\/a>, crashes, or does not repair the PST file, you can opt for an advanced Outlook PST repair tool, such as Stellar Repair for Outlook<\/strong>.<\/p>
The software can repair severely corrupt\/damaged, and\/or encrypted PST files as large as 50GB or more with complete integrity and precision. Once the PST file is repaired, you can import it into any new or existing Outlook profile or account and view all the emails that you were not able to view due to missing email body or text.<\/p>
Conclusion<\/h2>
The issue of missing email body or text in Outlook may occur due to various reasons as discussed in this blog. The blog also shares some effective solutions to troubleshoot and resolve the issue of missing email body or text.<\/p>
You can follow these solutions and apply them in the given order to resolve the issue. If the SCANPST fails to repair your PST file, remember to use an advanced Outlook PST repair tool<\/a>, such as Stellar Repair for Outlook<\/strong> to repair your PST files with complete integrity and precision.<\/p>
Unlike SCANPST, the Stellar Repair for Outlook took can repair large, severely corrupt, and encrypted PST files and save the recovered emails in a new healthy PST file or export directly to Microsoft 365 or Live Exchange Server.<\/p>\n","protected":false},"excerpt":{"rendered":"
- The Inbox Repair tool will create a backup of the original PST file with the .bak extension<\/strong>. It will then try to repair the original PST file errors and inconsistencies. This process may take a while to complete based on the corruption level and PST file size.<\/li>\n\n\n\n
- After choosing the PST file, click Start<\/strong>.<\/li>\n<\/ul>
- Then open the Officexx<\/strong> or \/root\/Officexx<\/strong> (xx denotes the number based on the MS Office version installed on your system).<\/li>\n<\/ul>
- Press Windows + R<\/strong> and paste this C:\\Program Files\\Microsoft Office, <\/strong>and click OK<\/strong> or press the Enter<\/strong> key.<\/li>\n\n\n\n
- Then go down to the Display<\/strong> section and check that the Disable hardware acceleration<\/strong> option is enabled. If not, select it and click OK<\/strong>.<\/li>\n<\/ul>
- Open Outlook and then go to the File > Options <\/strong>and click Advanced<\/strong>.<\/li>\n\n\n\n
- After updating the font color, you can restart Outlook and check if the email text or body is visible.<\/li>\n<\/ul>
- Check and verify that the Font color is set to Automatic<\/strong> or Black<\/strong>. If it’s set to white, change it to Black<\/strong>, and click OK<\/strong>.<\/li>\n<\/ul>
- Then find the Compose Messages<\/strong> section and click on Stationery and Fonts<\/strong>.<\/li>\n<\/ul>
- In Outlook, go to File > Options > Add-ins<\/strong> and then enable one add-in at a time.<\/li>\n\n\n\n
- Click OK<\/strong> or press the Enter<\/strong> key to launch Outlook in safe mode<\/li>\n\n\n\n
- From the available options, choose Update Now<\/strong>. The Outlook will check for new updates. If available, download and install them.<\/li>\n<\/ul>