{"id":161953,"date":"2024-02-12T03:20:42","date_gmt":"2024-02-12T03:20:42","guid":{"rendered":"https:\/\/www.stellarinfo.com\/blog\/?p=161953"},"modified":"2024-07-31T04:29:12","modified_gmt":"2024-07-31T04:29:12","slug":"fix-purple-screen-of-death","status":"publish","type":"post","link":"https:\/\/www.stellarinfo.com\/blog\/fix-purple-screen-of-death\/","title":{"rendered":"How to Fix Purple Screen of Death (PSoD)?"},"content":{"rendered":"<?xml encoding=\"utf-8\" ?><?xml encoding=\"utf-8\" ?><p><strong>Highlights <\/strong>&ndash;<\/p><ul class=\"wp-block-list\">\n<li>The purple screen of death or PSoD is a critical failure screen generated when the VMkernel detects a fatal error.<\/li>\n\n\n\n<li>The error occurs due to hardware failures, software bugs, or a problematic network adapter, rendering the VMserver inaccessible.<\/li>\n\n\n\n<li>This PSoD can be eliminated by restarting the VM server, updating the VMware software, and more.<\/li>\n<\/ul><p>The <strong>Purple Screen of Death<\/strong> or <strong>PSoD<\/strong> or <strong>Purple Diagnostics Screen<\/strong> denotes a fatal error or critical failure encountered by the VMkernel. The screen occurs when the VMkernel fails to recover from a fatal error or discontinues specific processes as they might result in data loss.<\/p><p>The PSoD might look like a disruption, but it&rsquo;s rather, a safety measure triggered by the VMkernel to safeguard the VMserver and it&rsquo;s data.<\/p><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"906\" height=\"514\" src=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2024\/02\/psod-error.jpg\" alt=\"purple screen of death or psod error on windows pc\" class=\"wp-image-161955 apply-gradient-on-post-images\" srcset=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2024\/02\/psod-error.jpg 906w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2024\/02\/psod-error-300x170.jpg 300w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2024\/02\/psod-error-768x436.jpg 768w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2024\/02\/psod-error-150x85.jpg 150w\" sizes=\"auto, (max-width: 906px) 100vw, 906px\" \/><\/figure>\n<\/div><p>When the VMkernel encounters an unexpected bug or cannot recover from a problem, it crashes the virtual machine server on the host. This causes the VMware ESX or ESXi <a href=\"https:\/\/www.vmware.com\/topics\/bare-metal-hypervisor\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">hypervisors<\/a> to display the purple screen of death (PSoD). The displayed error screen contains details related to the crash, such as the error code, memory state, ESX\/ESXi hypervisor version, build number, exception type, and more.<\/p><p>Like a blue screen error creating a crash report, the <a href=\"https:\/\/kb.vmware.com\/s\/article\/1004250\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">purple screen of death<\/a> also create a core dump file that contains more details surrounding the crash. Some of those details are mentioned in the PSoD.<\/p><h2 class=\"wp-block-heading\" id=\"reasons-behind-the-purple-screen-of-death-(psod)\">Reasons Behind the Purple Screen of Death (PSoD)<\/h2><p>Although encountering a purple screen of death is rare among VM users, there are still various instances where it might erupt suddenly. Let&rsquo;s see some of these instances below &ndash;<\/p><ul class=\"wp-block-list\">\n<li>Hardware failures &ndash;<ul><li>MCE &ndash; <a href=\"https:\/\/www.stellarinfo.com\/blog\/rectifying-machine-check-exception-error-message\/\" target=\"_blank\" rel=\"noopener\">Machine Check Exception Error<\/a><\/li><\/ul><ul><li>NMI &ndash; <a href=\"https:\/\/www.stellarinfo.com\/blog\/nmi-hardware-failure-blue-screen-error\/\" target=\"_blank\" rel=\"noopener\">Non-Maskable Interrupt Error<\/a><\/li><\/ul>\n<ul class=\"wp-block-list\">\n<li>Hardware issues with the host machine<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Software bugs<\/li>\n\n\n\n<li>Malfunctioning drivers<\/li>\n\n\n\n<li>Network interface card (NIC) issues<\/li>\n\n\n\n<li>Malfunctioning ESX\/ESXi hypervisor<\/li>\n\n\n\n<li><a href=\"https:\/\/www.stellarinfo.com\/blog\/top-4-methods-to-fix-the-hypervisor-error-in-windows-11\/\" target=\"_blank\" rel=\"noreferrer noopener\">Hypervisor errors<\/a><\/li>\n<\/ul><h2 class=\"wp-block-heading\" id=\"methods-to-fix-the-purple-screen-of-death\">Methods to Fix the Purple Screen of Death<\/h2><p>When a purple screen of death occurs, the virtual machine crashes. This could result in two situations &ndash; either the VM simply crashes in that instant, or becomes inaccessible. Simply put, either you can boot it after the crash or not. Let&rsquo;s move further and see the applicable methods for each scenario.<\/p><h3 class=\"wp-block-heading\" id=\"h-when-your-virtual-machine-is-bootable\">When Your Virtual Machine is Bootable<\/h3><p>If you encounter the purple screen of death after the VMserver crashes, reboot the computer. A simple reboot helps clear minor issues and glitches. Try the following methods when your Virtual Machine has abruptly crashed.<\/p><p><strong>Method 1: Restart the VMserver<\/strong> &ndash; If the VMserver boots up and shows no sign of errors, a simple glitch might have caused the PSoD. However, keep an eye out for more such errors.<\/p><p><strong>Method 2: Update VMware to the latest version<\/strong> &ndash; Using outdated VMware for a long time can cause instabilities in the virtual machine and related components, resulting in the purple screen of death. Install the latest VMware version and then see if the PSoD is eliminated.<\/p><p><strong>Method 3: Install the latest VMware Tools update<\/strong> &ndash; VMware recently released patches for a buggy update causing users to encounter a purple screen of death and unexpected VMserver crashes. You can download &amp; install the latest VMware Tools update to prevent unwanted PSoDs.<\/p><p><strong>Note<\/strong> &ndash; <em>You can also check the VMware downloads page for the latest updates for other products.<\/em><\/p><p><strong>Method 4: Re-enable the global IPv6 on the host<\/strong> &ndash; Some users suggested that globally disabling IPv6 in an ESXi hypervisor could result in the purple screen of death. You can resolve this issue by <a href=\"https:\/\/kb.vmware.com\/s\/article\/2150794\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">re-enabling global IPv6<\/a> for the host.<\/p><p><strong>Method 5: Replace the Server Adapter<\/strong> &ndash; The server adapter is a component used for connecting the VM with the network. An incompatible or malfunctioning network adapter can result in errors, leading to the purple screen of death. Therefore, you should <a href=\"https:\/\/kb.vmware.com\/s\/article\/1001805\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">choose the right network adapter<\/a> for your virtual machine server. If you have the right network adapter but still generate the PSoD, it might require some <a href=\"https:\/\/kb.vmware.com\/s\/article\/1003893\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">troubleshooting<\/a>.<\/p><h3 class=\"wp-block-heading\" id=\"h-unbootable-virtual-machine-recovery-with-stellar-data-recovery-toolkit\">Unbootable Virtual Machine Recovery with Stellar Data Recovery Toolkit<\/h3><p>If the purple screen of death has rendered your virtual machine inaccessible, the data present on it will be lost. Every virtual machine creates virtual machine files that are either disk drives or delta files. In case of an inaccessible VM, you can use these files to recover your data with the help of a powerful virtual machine <a href=\"https:\/\/www.stellarinfo.com\/data-recovery-toolkit.php\" target=\"_blank\" rel=\"noreferrer noopener\">data recovery toolkit<\/a>, like <strong>Stellar Toolkit for Data Recovery<\/strong>.<\/p><p>Stellar Toolkit for Data Recovery is the ultimate data recovery software for professionals, IT administrators, and VM specialists. Thanks to its powerful algorithms, it can easily recover data from failed RAID setups, virtual machine disks, NAS, and more. The software also supports recovery from various virtual machine file formats, such as <strong>VMDK, VHD, VHDX, VDI<\/strong>, etc.<\/p><p>Be it accidental deletion, drive failure, crashed system, or errors like the purple screen of death, this software can recover files without much hassle.<\/p><p>Want to recover your files from an inaccessible virtual machine using Stellar Toolkit for Data Recovery? Here are the steps &ndash;<\/p><ul class=\"wp-block-list\">\n<li><strong>Download<\/strong> and <strong>Install<\/strong> Stellar Toolkit for Data Recovery.<\/li>\n\n\n\n<li>Launch it.<\/li>\n\n\n\n<li>Now, select the <strong>type of data<\/strong> you wish to recover. By default, <strong>All Data<\/strong> is selected. Click <strong>Next<\/strong>.<\/li>\n<\/ul><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"650\" height=\"458\" src=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2024\/02\/1-stellar-toolkit-for-data-recovery-select-data-type.jpg\" alt=\"stellar toolkit for data recovery select data type\" class=\"wp-image-161956 apply-gradient-on-post-images\" srcset=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2024\/02\/1-stellar-toolkit-for-data-recovery-select-data-type.jpg 650w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2024\/02\/1-stellar-toolkit-for-data-recovery-select-data-type-300x211.jpg 300w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2024\/02\/1-stellar-toolkit-for-data-recovery-select-data-type-150x106.jpg 150w\" sizes=\"auto, (max-width: 650px) 100vw, 650px\" \/><\/figure>\n<\/div><ul class=\"wp-block-list\">\n<li>On the <strong>Recover From<\/strong> screen, select <strong>Virtual Machine Recovery<\/strong> and click <strong>Scan<\/strong>.<\/li>\n<\/ul><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"650\" height=\"456\" src=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2024\/02\/screenshoot_2.jpg\" alt=\"Click on virtual machine recovery to recover data from vmc crashed due to a purple screen of death \" class=\"wp-image-161957 apply-gradient-on-post-images\" srcset=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2024\/02\/screenshoot_2.jpg 650w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2024\/02\/screenshoot_2-300x210.jpg 300w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2024\/02\/screenshoot_2-150x105.jpg 150w\" sizes=\"auto, (max-width: 650px) 100vw, 650px\" \/><\/figure>\n<\/div><ul class=\"wp-block-list\">\n<li>On the next screen, click <strong>Add Image to add the virtual machine file<\/strong>. Click <strong>Mount<\/strong>.<\/li>\n<\/ul><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"650\" height=\"458\" src=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2024\/02\/screenshoot_3.jpg\" alt=\"mount virtual machine\" class=\"wp-image-161958 apply-gradient-on-post-images\" srcset=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2024\/02\/screenshoot_3.jpg 650w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2024\/02\/screenshoot_3-300x211.jpg 300w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2024\/02\/screenshoot_3-150x106.jpg 150w\" sizes=\"auto, (max-width: 650px) 100vw, 650px\" \/><\/figure>\n<\/div><ul class=\"wp-block-list\">\n<li>The software will scan the file and display the volumes.<\/li>\n\n\n\n<li>Select the volume and click on <strong>Scan<\/strong>.<\/li>\n<\/ul><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"650\" height=\"457\" src=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2024\/02\/screenshoot_4.jpg\" alt=\"scan the partitions of the purple screen of death affected vm\" class=\"wp-image-161959 apply-gradient-on-post-images\" srcset=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2024\/02\/screenshoot_4.jpg 650w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2024\/02\/screenshoot_4-300x211.jpg 300w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2024\/02\/screenshoot_4-150x105.jpg 150w\" sizes=\"auto, (max-width: 650px) 100vw, 650px\" \/><\/figure>\n<\/div><ul class=\"wp-block-list\">\n<li>The software will scan the volume and populate the list with all the recoverable files. You can <strong>preview<\/strong> the files to check them. Once satisfied with the results, click on <strong>Recover<\/strong> and save them to a desired location.<\/li>\n<\/ul><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"880\" height=\"620\" src=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2024\/02\/5-stellar-toolkit-for-data-recovery-preview-1.png\" alt=\"recover data from a virtual machine crashed due to purple screen of death\" class=\"wp-image-161961 apply-gradient-on-post-images\" srcset=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2024\/02\/5-stellar-toolkit-for-data-recovery-preview-1.png 880w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2024\/02\/5-stellar-toolkit-for-data-recovery-preview-1-300x211.png 300w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2024\/02\/5-stellar-toolkit-for-data-recovery-preview-1-768x541.png 768w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2024\/02\/5-stellar-toolkit-for-data-recovery-preview-1-150x106.png 150w\" sizes=\"auto, (max-width: 880px) 100vw, 880px\" \/><\/figure>\n<\/div><p><strong>Note<\/strong> &ndash; <em>If you are cannot find the required files, you can perform the Deep Scan. This scan performs an in-depth check in each sector of the volume and brings up everything that you can recover.<\/em><\/p><h2 class=\"wp-block-heading\" id=\"wrapping-up\">Wrapping Up<\/h2><p>A purple screen of death is an uncommon error that usually occurs due to a hardware failure, software issue, network adapter error, etc. Conventional workarounds like restarting the VMServer, updating it, or replacing the server adapter might help you eliminate this screen and continue your work.<\/p><p>However, if these basic troubleshooting steps don&rsquo;t work and your data becomes inaccessible due to the PSoD, deploy Stellar Data Recovery Toolkit immediately to recover any critical data from your device.<\/p><p><strong>The More You Know &ndash;<\/strong><\/p><ul class=\"wp-block-list\">\n<li><em>Windows, too, has a <\/em><a href=\"https:\/\/www.reddit.com\/r\/pcmasterrace\/comments\/uu1ftr\/i_got_a_rare_purple_screen_of_death_what_the\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow\"><em>purple screen error<\/em><\/a><em>, which is mostly a graphics-related issue. It should not be confused with this error.<\/em><\/li>\n\n\n\n<li><em>Sometimes, it can be a <\/em><a href=\"https:\/\/www.stellarinfo.com\/article\/fix-pink-screen-of-death-windows-11.php\" target=\"_blank\" rel=\"noreferrer noopener\"><em>pink screen of death<\/em><\/a><em> looking purple due to misconfigured display settings.<\/em><\/li>\n\n\n\n<li><em>If your host is part of a cluster, you might want to try <\/em><a href=\"https:\/\/www.vmware.com\/products\/cloud-infrastructure\/vsphere\/fault-tolerance\" target=\"_blank\" rel=\"noreferrer noopener nofollow\"><em>this<\/em><\/a><em> to safeguard virtual machines.<\/em><\/li>\n<\/ul><h2 class=\"wp-block-heading\" id=\"faqs\">FAQs<\/h2><p><strong>Q. What is the difference between BSoD and PSoD?<\/strong><\/p><p>A. BSoD or blue screen of death is a critical system failure encountered on a Windows PC. A PSoD or purple screen of death occurs on a virtual machine when it runs into a fatal error.<\/p><p><strong>Q. What is NIC in VMware?<\/strong><\/p><p>A. NIC stands for Network Interface Card, which is required by a virtual machine to connect with a network.<\/p><p><strong>Q. What is vSphere HA?<\/strong><\/p><p>A. vSphere HA (High Availability) is an added utility in VMware&rsquo;s vSphere software that allows restarting failed virtual machines on alternative host machines in a cluster. This helps in reducing application downtime.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Highlights &ndash; The Purple Screen of Death or PSoD or Purple Diagnostics&hellip; <a class=\"more-link\" href=\"https:\/\/www.stellarinfo.com\/blog\/fix-purple-screen-of-death\/\">Continue reading <span class=\"screen-reader-text\">How to Fix Purple Screen of Death (PSoD)?<\/span><\/a><\/p>\n","protected":false},"author":83,"featured_media":161962,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[5680],"tags":[843,5701,5700,5087],"class_list":["post-161953","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-nas-virtual-drive-recovery","tag-data-recovery-toolkit","tag-purple-screen-of-death","tag-virtual-machine","tag-windows-errors","entry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>What is Purple Screen of Death (PSoD)? How to fix it?<\/title>\n<meta name=\"description\" content=\"Restart or update VMserver or install the latest VMServer updates. Check out more methods to fix the Purple Screen of Death or PSoD.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.stellarinfo.com\/blog\/fix-purple-screen-of-death\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"What is Purple Screen of Death (PSoD)? How to fix it?\" \/>\n<meta property=\"og:description\" content=\"Restart or update VMserver or install the latest VMServer updates. Check out more methods to fix the Purple Screen of Death or PSoD.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.stellarinfo.com\/blog\/fix-purple-screen-of-death\/\" \/>\n<meta property=\"og:site_name\" content=\"Stellar Data Recovery Blog\" \/>\n<meta property=\"article:published_time\" content=\"2024-02-12T03:20:42+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-07-31T04:29:12+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2024\/02\/What-is-Purple-Screen-of-Death-PSoD_-How-to-fix-it_.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1000\" \/>\n\t<meta property=\"og:image:height\" content=\"600\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Keshav Katyal\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Keshav Katyal\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"7 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.stellarinfo.com\/blog\/fix-purple-screen-of-death\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.stellarinfo.com\/blog\/fix-purple-screen-of-death\/\"},\"author\":{\"name\":\"Keshav Katyal\",\"@id\":\"https:\/\/www.stellarinfo.com\/blog\/#\/schema\/person\/091631adbcb67b5a279c9c5a152a4e27\"},\"headline\":\"How to Fix Purple Screen of Death (PSoD)?\",\"datePublished\":\"2024-02-12T03:20:42+00:00\",\"dateModified\":\"2024-07-31T04:29:12+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.stellarinfo.com\/blog\/fix-purple-screen-of-death\/\"},\"wordCount\":1216,\"commentCount\":0,\"image\":{\"@id\":\"https:\/\/www.stellarinfo.com\/blog\/fix-purple-screen-of-death\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2024\/02\/What-is-Purple-Screen-of-Death-PSoD_-How-to-fix-it_.jpg\",\"keywords\":[\"data recovery toolkit\",\"purple screen of death\",\"virtual machine\",\"windows errors\"],\"articleSection\":[\"NAS &amp; Virtual drive recovery\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/www.stellarinfo.com\/blog\/fix-purple-screen-of-death\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.stellarinfo.com\/blog\/fix-purple-screen-of-death\/\",\"url\":\"https:\/\/www.stellarinfo.com\/blog\/fix-purple-screen-of-death\/\",\"name\":\"What is Purple Screen of Death (PSoD)? 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