{"id":174284,"date":"2024-10-15T08:00:02","date_gmt":"2024-10-15T08:00:02","guid":{"rendered":"https:\/\/www.stellarinfo.com\/blog\/?p=174284"},"modified":"2024-10-25T09:17:04","modified_gmt":"2024-10-25T09:17:04","slug":"fix-trusted-platform-module-malfunctioned-error","status":"publish","type":"post","link":"https:\/\/www.stellarinfo.com\/blog\/fix-trusted-platform-module-malfunctioned-error\/","title":{"rendered":"[Fixed] Trusted Platform Module (TPM) Has Malfunctioned Error"},"content":{"rendered":"<?xml encoding=\"utf-8\" ?><?xml encoding=\"utf-8\" ?><p>TPM is a physical or embedded security microcontroller placed inside a computer&rsquo;s motherboard or processor. It helps prove users&rsquo; identity and authenticate their devices. However, multiple users have recently been facing issues while accessing or activating applications like Microsoft 365 and Outlook due to TPM malfunctioning. Read this guide to find out what causes this error and how to fix it.<\/p><h2 class=\"wp-block-heading\" id=\"what-is-the-trusted-platform-module-malfunction-error?\"><strong>What is the Trusted Platform Module Malfunction Error?<\/strong><\/h2><p>Trusted Platform Module Malfunction error may occur under different scenarios for multiple reasons. There could be different stop codes when you encounter this error, including<\/p><ul class=\"wp-block-list\">\n<li>80090016<\/li>\n\n\n\n<li>80090030<\/li>\n\n\n\n<li>C0090016<\/li>\n\n\n\n<li>80090034<\/li>\n<\/ul><p>Each stop code refers to some specific condition. For example, you may encounter stop code 80090016, with the Computer Trusted Platform Module Has malfunctioned error when<\/p><ul class=\"wp-block-list\">\n<li>Trying to change the Microsoft 365 account password,<\/li>\n\n\n\n<li>Trying to enable the BitLocker encryption, or<\/li>\n\n\n\n<li>During the OneDrive synchronization with all Office 365 applications,<\/li>\n<\/ul><p>Similarly, the error code 80090030 occurs when you try to connect your Outlook or 365 office accounts to the email server. C0090016 and 80090034 error codes usually occur when you try to sign in to the Office 365 app, Microsoft Teams, or other Office applications.<\/p><h2 class=\"wp-block-heading\" id=\"what-causes-the-trusted-platform-module-malfunction-error?\"><strong>What causes the Trusted Platform Module Malfunction Error?<\/strong><\/h2><p>There could be many reasons behind the Computer Trusted Platform Module Has Malfunctioned error, such as outdated TPM drivers, corrupted NGC folder, issues with TPM keysets, corrupted Windows profile, and more. Let&rsquo; try some simple troubleshooting methods to fix the error.<\/p><h2 class=\"wp-block-heading\" id=\"simple-methods-to-fix-trusted-platform-module-malfunction-errors\"><strong>Simple Methods to Fix Trusted Platform Module Malfunction Errors<\/strong><\/h2><p>The methods shared below are easy to follow. However, some of them may cause data loss. Hence, we&rsquo;d advice you to back up your data first and then start with the troubleshooting.<\/p><h3 class=\"wp-block-heading\"><strong>Method 1: Reset Microsoft 365 activation state<\/strong><\/h3><p>Resetting the Microsoft 365 activation will allow you to re-activate the Office apps and resolve the computer trusted platform module has malfunctioned error. You can do so by following the steps given below:<\/p><p>Install and run Microsoft Support and Recovery Assistant (SaRA) to reset the Microsoft 365 activation state.<\/p><ul class=\"wp-block-list\">\n<li>Click <strong>&lsquo;I agree&rsquo;<\/strong> on the <strong>Microsoft Support and Recovery Assistant<\/strong> window.<\/li>\n<\/ul><figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"720\" height=\"541\" src=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2024\/10\/click-i-agree-on-Microsoft-SARA-window.jpg\" alt=\"click i agree on Microsoft SARA window\" class=\"wp-image-174310 apply-gradient-on-post-images\" srcset=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2024\/10\/click-i-agree-on-Microsoft-SARA-window.jpg 720w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2024\/10\/click-i-agree-on-Microsoft-SARA-window-300x225.jpg 300w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2024\/10\/click-i-agree-on-Microsoft-SARA-window-150x113.jpg 150w\" sizes=\"auto, (max-width: 720px) 100vw, 720px\" \/><\/figure><ul class=\"wp-block-list\">\n<li>Select <strong>Yes<\/strong> to confirm it as the affected machine, and click <strong>Next<\/strong>.<\/li>\n<\/ul><figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"720\" height=\"360\" src=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2024\/10\/click-Yes-and-Next-when-SARA-asks-if-this-is-affected-system.jpg\" alt=\"click Yes and Next when SARA asks if this is affected system\" class=\"wp-image-174311 apply-gradient-on-post-images\" style=\"width:726px;height:auto\" srcset=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2024\/10\/click-Yes-and-Next-when-SARA-asks-if-this-is-affected-system.jpg 720w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2024\/10\/click-Yes-and-Next-when-SARA-asks-if-this-is-affected-system-300x150.jpg 300w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2024\/10\/click-Yes-and-Next-when-SARA-asks-if-this-is-affected-system-150x75.jpg 150w\" sizes=\"auto, (max-width: 720px) 100vw, 720px\" \/><\/figure><ul class=\"wp-block-list\">\n<li>Then, select <strong>Office &gt; Next<\/strong>. &nbsp;After this, select Microsoft Teams or Outlook if the issue is with these products.<\/li>\n<\/ul><figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"750\" height=\"563\" src=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2024\/10\/select-Office-and-click-Next.jpg\" alt=\"select Office and click Next\" class=\"wp-image-174312 apply-gradient-on-post-images\" srcset=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2024\/10\/select-Office-and-click-Next.jpg 750w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2024\/10\/select-Office-and-click-Next-300x225.jpg 300w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2024\/10\/select-Office-and-click-Next-150x113.jpg 150w\" sizes=\"auto, (max-width: 750px) 100vw, 750px\" \/><\/figure><ul class=\"wp-block-list\">\n<li>Follow the on-screen prompts to complete the Microsoft 365 activation state reset process.<\/li>\n<\/ul><figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"720\" height=\"540\" src=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2024\/10\/choose-your-problem-from-the-list-in-SARA-and-click-Next.jpg\" alt=\"choose your problem from the list in SARA and click Next\" class=\"wp-image-174313 apply-gradient-on-post-images\" style=\"width:765px;height:auto\" srcset=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2024\/10\/choose-your-problem-from-the-list-in-SARA-and-click-Next.jpg 720w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2024\/10\/choose-your-problem-from-the-list-in-SARA-and-click-Next-300x225.jpg 300w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2024\/10\/choose-your-problem-from-the-list-in-SARA-and-click-Next-150x113.jpg 150w\" sizes=\"auto, (max-width: 720px) 100vw, 720px\" \/><\/figure><ul class=\"wp-block-list\">\n<li>Finally, click <strong>Restart<\/strong> to finish the resetting process.<\/li>\n<\/ul><figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"720\" height=\"281\" src=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2024\/10\/click-Restart-after-selecting-all-options.jpg\" alt=\"click Restart after selecting all options\" class=\"wp-image-174314 apply-gradient-on-post-images\" srcset=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2024\/10\/click-Restart-after-selecting-all-options.jpg 720w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2024\/10\/click-Restart-after-selecting-all-options-300x117.jpg 300w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2024\/10\/click-Restart-after-selecting-all-options-150x59.jpg 150w\" sizes=\"auto, (max-width: 720px) 100vw, 720px\" \/><\/figure><p>Once done, reboot your system and see if the error persists.<\/p><h3 class=\"wp-block-heading\"><strong>Method 2: Troubleshoot Microsoft Entra Hybrid Join<\/strong><\/h3><p>You can resolve several potential issues by troubleshooting Microsoft Entra Hybrid Joint on your device running on Windows 10 or later and Windows Server 2016 or later versions. To do so, follow the given steps:<\/p><ul class=\"wp-block-list\">\n<li>Go to <strong>Search<\/strong>, type cmd, and when you&rsquo;ll see the Command Prompt in the result, select <strong>Run as administrator<\/strong>.<\/li>\n<\/ul><figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"750\" height=\"336\" src=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2024\/10\/Run-CMD-as-administrator-1.jpg\" alt=\"Run CMD as administrator\" class=\"wp-image-174315 apply-gradient-on-post-images\" srcset=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2024\/10\/Run-CMD-as-administrator-1.jpg 750w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2024\/10\/Run-CMD-as-administrator-1-300x134.jpg 300w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2024\/10\/Run-CMD-as-administrator-1-150x67.jpg 150w\" sizes=\"auto, (max-width: 750px) 100vw, 750px\" \/><\/figure><ul class=\"wp-block-list\">\n<li>Now, type <strong>dsregcmd \/status<\/strong> command in the elevated window and hit <strong>Enter<\/strong>.<\/li>\n<\/ul><figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><tbody><tr><td>+&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;-+<br>| Device State |<br>+&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;-+<br><code>AzureAdJoined: YES<\/code><br>EnterpriseJoined: NO<br>DeviceId: 5820fbe9-60c8-43b0-bb11-44aee233e4e7<br>Thumbprint: AA11BB22CC33DD44EE55FF66AA77BB88CC99DD00<br>KeyContainerId: bae6a60b-1d2f-4d2a-a298-33385f6d05e9<br>KeyProvider: Microsoft Platform Crypto Provider<br>TpmProtected: YES<br>KeySignTest: : MUST Run elevated to test.<br>Idp: login.windows.net<br>TenantId: aaaabbbb-0000-cccc-1111-dddd2222eeee<br>TenantName: Contoso<br>AuthCodeUrl: https:\/\/login.microsoftonline.com\/msitsupp.microsoft.com\/oauth2\/authorize<br>AccessTokenUrl: https:\/\/login.microsoftonline.com\/msitsupp.microsoft.com\/oauth2\/token<br>MdmUrl: https:\/\/enrollment.manage-beta.microsoft.com\/EnrollmentServer\/Discovery.svc<br>MdmTouUrl: https:\/\/portal.manage-beta.microsoft.com\/TermsOfUse.aspx<br>dmComplianceUrl: https:\/\/portal.manage-beta.microsoft.com\/?portalAction=Compliance<br>SettingsUrl: eyJVc{lots of characters}JdfQ==<br>JoinSrvVersion: 1.0<br>JoinSrvUrl: https:\/\/enterpriseregistration.windows.net\/EnrollmentServer\/device\/<br>JoinSrvId: urn:ms-drs:enterpriseregistration.windows.net<br>KeySrvVersion: 1.0<br>KeySrvUrl: https:\/\/enterpriseregistration.windows.net\/EnrollmentServer\/key\/<br>KeySrvId: urn:ms-drs:enterpriseregistration.windows.net<br>DomainJoined: YES<br>DomainName: CONTOSO<br>+&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;-+<br>| User State |<br>+&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;-+<br><code>NgcSet: YES NgcKeyId: {aaaaaaaa-0b0b-1c1c-2d2d-333333333333} WorkplaceJoined: NO WamDefaultSet: YES<\/code><br>WamDefaultAuthority: organizations<br>WamDefaultId: https:\/\/login.microsoft.com<br>WamDefaultGUID: {B16898C6-A148-4967-9171-64D755DA8520} (AzureAd)<br>AzureAdPrt: YES<\/td><\/tr><\/tbody><\/table><\/figure><p>If you encounter the EventID 220 in the User Device Registration event logs, you may refer to the <a href=\"https:\/\/learn.microsoft.com\/en-us\/azure\/active-directory\/devices\/troubleshoot-hybrid-join-windows-current\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">guide to troubleshoot Microsoft Entra Hybrid joined devices<\/a>.<\/p><p>However, if you see the error code 0x801c001d after running the command, you&rsquo;d need to configure the service connection point.<\/p><h3 class=\"wp-block-heading\"><strong>Method 3: Remove Office Credentials<\/strong><\/h3><p>When you try to sign in to Office and Windows accounts using different credentials, you may not be able to launch or access Outlook. Instead, you may end up receiving the <strong>&lsquo;Your computer&rsquo;s trusted platform module has malfunctioned<\/strong>&rsquo; error with stop code 80090016 (keyset doesn&rsquo;t exist). To solve it, you can try cleaning the credential caches in Windows Credential Manager. It will clear all your Office accounts-related entry.<\/p><ul class=\"wp-block-list\">\n<li>Go to <strong>Start<\/strong> and type <strong>Credential Manager<\/strong>. Click <strong>Open<\/strong> to access it.<\/li>\n<\/ul><figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"771\" height=\"372\" src=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2024\/10\/Open-Credentials-Manager.jpg\" alt=\"Open Credentials Manager\" class=\"wp-image-174316 apply-gradient-on-post-images\" srcset=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2024\/10\/Open-Credentials-Manager.jpg 771w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2024\/10\/Open-Credentials-Manager-300x145.jpg 300w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2024\/10\/Open-Credentials-Manager-768x371.jpg 768w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2024\/10\/Open-Credentials-Manager-150x72.jpg 150w\" sizes=\"auto, (max-width: 771px) 100vw, 771px\" \/><\/figure><ul class=\"wp-block-list\">\n<li>Now, select <strong>Windows credentials<\/strong> given under <strong>Manage your credentials<\/strong>.<\/li>\n<\/ul><figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"750\" height=\"223\" src=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2024\/10\/Select-WIndows-Credentials.jpg\" alt=\"Select WIndows Credentials\" class=\"wp-image-174317 apply-gradient-on-post-images\" srcset=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2024\/10\/Select-WIndows-Credentials.jpg 750w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2024\/10\/Select-WIndows-Credentials-300x89.jpg 300w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2024\/10\/Select-WIndows-Credentials-150x45.jpg 150w\" sizes=\"auto, (max-width: 750px) 100vw, 750px\" \/><\/figure><ul class=\"wp-block-list\">\n<li>If you see <strong>MicrosoftOffice16<\/strong> in the list of items or programs with credentials, click the arrow next to it. Choose <strong>Remove<\/strong>, and then close the <strong>Credentials Manager<\/strong>.<\/li>\n\n\n\n<li>Afterward, go to <strong>Settings<\/strong> and follow <strong>Accounts &gt; Access work or school<\/strong>.<\/li>\n\n\n\n<li>If your account is listed there to sign into <a href=\"https:\/\/www.office.com\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">office.com<\/a> but is not the same account you used to sign into Windows, you need to select it and click <strong>Disconnect<\/strong>.<\/li>\n\n\n\n<li>Once disconnected, reboot your device and try to activate Microsoft 365 again.<\/li>\n<\/ul><h3 class=\"wp-block-heading\"><strong>Method 4: Enable Memory Integrity<\/strong><\/h3><p>Memory Integrity, a native security feature, protects high-security processes from virus attacks. Enabling this can help you fix the Trusted Platform Module Malfunctioned error. To do so, follow the given steps:<\/p><ul class=\"wp-block-list\">\n<li>Access <strong>Settings (Windows + I)<\/strong> and then follow <strong>Update &amp; Security<\/strong>.<\/li>\n\n\n\n<li>Next, go to <strong>Windows Security &gt; Device Security<\/strong>.<\/li>\n<\/ul><figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"642\" height=\"535\" src=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2024\/10\/Select-Device-Security.jpg\" alt=\"Select Device Security\" class=\"wp-image-174318 apply-gradient-on-post-images\" srcset=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2024\/10\/Select-Device-Security.jpg 642w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2024\/10\/Select-Device-Security-300x250.jpg 300w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2024\/10\/Select-Device-Security-150x125.jpg 150w\" sizes=\"auto, (max-width: 642px) 100vw, 642px\" \/><\/figure><ul class=\"wp-block-list\">\n<li>Select <strong>Core Isolation details<\/strong> on the next prompt.<\/li>\n<\/ul><figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"622\" height=\"289\" src=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2024\/10\/select-Core-Isolation-details.jpg\" alt=\"select Core Isolation details\" class=\"wp-image-174319 apply-gradient-on-post-images\" srcset=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2024\/10\/select-Core-Isolation-details.jpg 622w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2024\/10\/select-Core-Isolation-details-300x139.jpg 300w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2024\/10\/select-Core-Isolation-details-150x70.jpg 150w\" sizes=\"auto, (max-width: 622px) 100vw, 622px\" \/><\/figure><ul class=\"wp-block-list\">\n<li>Turn on the <strong>Memory Integrity<\/strong> option and reboot your system.<\/li>\n<\/ul><figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"690\" height=\"602\" src=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2024\/10\/turn-on-memory-integroty.jpg\" alt=\"turn on memory integroty\" class=\"wp-image-174320 apply-gradient-on-post-images\" srcset=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2024\/10\/turn-on-memory-integroty.jpg 690w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2024\/10\/turn-on-memory-integroty-300x262.jpg 300w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2024\/10\/turn-on-memory-integroty-150x131.jpg 150w\" sizes=\"auto, (max-width: 690px) 100vw, 690px\" \/><\/figure><h3 class=\"wp-block-heading\"><strong>Method 5: Clear the Trusted Platform Module (TPM)<\/strong><\/h3><p>Clearing TPM keys as a troubleshooting step or as a final step before you clean install Windows can help resolve multiple system issues with the Trusted Platform Module&rsquo;s functionality. You can clear the keys from the TPM from Windows Settings using the following steps:<\/p><figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><tbody><tr><td><strong>Note<\/strong>: Clearing the TPM will reset it to an unknown state, which makes Windows automatically reinitialize it and take ownership again. As a result, you may encounter data loss.&nbsp;Hence, always <a href=\"https:\/\/learn.microsoft.com\/en-us\/windows\/security\/hardware-security\/tpm\/initialize-and-configure-ownership-of-the-tpm\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">take precautions before clearing the TPM<\/a>.<\/td><\/tr><\/tbody><\/table><\/figure><p>Steps to clear the TPM keys are as follows:<\/p><ul class=\"wp-block-list\">\n<li>Go to <strong>Search<\/strong>, type <strong>Settings<\/strong>, and click <strong>Open<\/strong> when you see the result. You can also simply press the <strong>Windows + I<\/strong> keys to access <strong>Settings<\/strong>.<\/li>\n\n\n\n<li>In <strong>Settings<\/strong>, go to <strong>Update &amp; Security &gt; Windows Security<\/strong>.<\/li>\n\n\n\n<li>Then, select <strong>Device Security<\/strong> on the <strong>Windows Security<\/strong> page.<\/li>\n\n\n\n<li>Select <strong>Security processor details<\/strong> under <strong>Security processor<\/strong>.<\/li>\n<\/ul><figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"665\" height=\"219\" src=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2024\/10\/select-security-processor-details.jpg\" alt=\"select security processor details\" class=\"wp-image-174321 apply-gradient-on-post-images\" srcset=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2024\/10\/select-security-processor-details.jpg 665w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2024\/10\/select-security-processor-details-300x99.jpg 300w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2024\/10\/select-security-processor-details-150x49.jpg 150w\" sizes=\"auto, (max-width: 665px) 100vw, 665px\" \/><\/figure><ul class=\"wp-block-list\">\n<li>Then, select <strong>Security processor troubleshooting<\/strong>.<\/li>\n<\/ul><figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"665\" height=\"219\" src=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2024\/10\/select-security-processor-details-1.jpg\" alt=\"select security processor details\" class=\"wp-image-174322 apply-gradient-on-post-images\" srcset=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2024\/10\/select-security-processor-details-1.jpg 665w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2024\/10\/select-security-processor-details-1-300x99.jpg 300w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2024\/10\/select-security-processor-details-1-150x49.jpg 150w\" sizes=\"auto, (max-width: 665px) 100vw, 665px\" \/><\/figure><ul class=\"wp-block-list\">\n<li>Choose <strong>Clear TPM<\/strong> on the following prompt.<\/li>\n<\/ul><figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"651\" height=\"406\" src=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2024\/10\/Choose-Clear-TPM.jpg\" alt=\"Choose Clear TPM\" class=\"wp-image-174323 apply-gradient-on-post-images\" srcset=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2024\/10\/Choose-Clear-TPM.jpg 651w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2024\/10\/Choose-Clear-TPM-300x187.jpg 300w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2024\/10\/Choose-Clear-TPM-150x94.jpg 150w\" sizes=\"auto, (max-width: 651px) 100vw, 651px\" \/><\/figure><ul class=\"wp-block-list\">\n<li>Finally, reboot your system. Check if the issue is resolved now.<\/li>\n<\/ul><p>If you lose data after clearing the TPM, and no data backup is available, get <a href=\"https:\/\/www.stellarinfo.com\/windows-data-recovery-professional.php\" target=\"_blank\" rel=\"noreferrer noopener\">professional data recovery software<\/a>, such as <strong>Stellar Data Recovery Professional<\/strong>. The software recovers all types of data lost due to deletion, drive corruption, or formatting. Moreover, it can recover your files even from non-booting Windows systems.<\/p><h3 class=\"wp-block-heading\"><strong>Method 6: Update TPM 2.0 Driver<\/strong><\/h3><p>You can also try to update the TPM 2.0 driver to fix the Trusted Platform Module Malfunctioned errors. To do so, follow the steps given below:<\/p><ul class=\"wp-block-list\">\n<li>Go to <strong>Start (Windows + X)<\/strong>, and select <strong>Device Manager<\/strong> to open it.<\/li>\n\n\n\n<li>There, expand <strong>Security devices<\/strong> category.<\/li>\n\n\n\n<li>Right-click on <strong>Trusted Platform Module 2.0<\/strong> and select <strong>Update driver<\/strong>.<\/li>\n<\/ul><figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"462\" height=\"462\" src=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2024\/10\/choose-to-update-driver-for-TPM.jpg\" alt=\"choose to update driver for TPM\" class=\"wp-image-174324 apply-gradient-on-post-images\" srcset=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2024\/10\/choose-to-update-driver-for-TPM.jpg 462w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2024\/10\/choose-to-update-driver-for-TPM-300x300.jpg 300w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2024\/10\/choose-to-update-driver-for-TPM-150x150.jpg 150w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2024\/10\/choose-to-update-driver-for-TPM-96x96.jpg 96w\" sizes=\"auto, (max-width: 462px) 100vw, 462px\" \/><\/figure><ul class=\"wp-block-list\">\n<li>Select <strong>Search automatically for drivers<\/strong> on the next prompt.<\/li>\n<\/ul><figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"614\" height=\"455\" src=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2024\/10\/search-automatically-for-drivers.jpg\" alt=\"search automatically for drivers\" class=\"wp-image-174325 apply-gradient-on-post-images\" srcset=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2024\/10\/search-automatically-for-drivers.jpg 614w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2024\/10\/search-automatically-for-drivers-300x222.jpg 300w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2024\/10\/search-automatically-for-drivers-150x111.jpg 150w\" sizes=\"auto, (max-width: 614px) 100vw, 614px\" \/><\/figure><ul class=\"wp-block-list\">\n<li>The Windows will start looking for the latest driver available.<\/li>\n<\/ul><p>If you already have an updated driver installed, try uninstalling and reinstalling the driver. You can follow <strong>Device Manager &gt; Security devices &gt; Trusted Platform Module 2.0<\/strong>. Right-click on the driver and select <strong>Uninstall device &gt; Uninstall &gt; Yes<\/strong> to confirm your action.<\/p><figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"603\" height=\"457\" src=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2024\/10\/uninstall-TPM-driver.jpg\" alt=\"uninstall TPM driver\" class=\"wp-image-174326 apply-gradient-on-post-images\" srcset=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2024\/10\/uninstall-TPM-driver.jpg 603w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2024\/10\/uninstall-TPM-driver-300x227.jpg 300w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2024\/10\/uninstall-TPM-driver-150x114.jpg 150w\" sizes=\"auto, (max-width: 603px) 100vw, 603px\" \/><\/figure><h3 class=\"wp-block-heading\"><strong>Method 7: Re-Enable or Re-add the device in Microsoft Entra ID<\/strong><\/h3><p>The Microsoft Entra ID, even if enabled already, might stop functioning properly and cause a Trusted Platform Module Malfunction issue. You can re-enable or re-add the device in the Microsoft Entra admin center, holding sufficient privileges by following the below steps:<\/p><ul class=\"wp-block-list\">\n<li>Log into the <strong>Azure portal<\/strong> and then choose <strong>Microsoft Entra ID<\/strong>.<\/li>\n\n\n\n<li>Next, go to <strong>Devices<\/strong> and examine the disabled devices list there. (You can just search the username or device name to find the device in the list.)<\/li>\n\n\n\n<li>Once you find the device, choose <strong>Enable<\/strong>.<\/li>\n<\/ul><p>If the device was deleted from the Microsoft Entra ID, you will need to re-register it manually. Refer to this <a href=\"https:\/\/learn.microsoft.com\/en-us\/azure\/active-directory\/devices\/faq#q-i-disabled-or-deleted-my-device-in-the-azure-portal-or-by-using-windows-powershell-but-the-local-state-on-the-device-says-its-still-registered-what-should-i-do\">guide to re-register the device<\/a>.<\/p><h3 class=\"wp-block-heading\"><strong>Method 8: Take Ownership of the NGC Folder and Delete it<\/strong><\/h3><p>You can delete the NGC folder to solve the Trusted Platform Module Malfunctioned error. However, since it requires ownership to access and perform any action, you must follow the given steps to get the ownership and then delete it.<\/p><ul class=\"wp-block-list\">\n<li>Open <strong>File Explorer<\/strong>, and then go to <strong>This PC<\/strong>.<\/li>\n\n\n\n<li>Open <strong>C:<\/strong> drive and then go to <strong>Windows<\/strong>.<\/li>\n<\/ul><figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"417\" height=\"387\" src=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2024\/10\/Open-C-Drive-and-go-to-Windows.jpg\" alt=\"Open C Drive and go to Windows\" class=\"wp-image-174327 apply-gradient-on-post-images\" srcset=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2024\/10\/Open-C-Drive-and-go-to-Windows.jpg 417w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2024\/10\/Open-C-Drive-and-go-to-Windows-300x278.jpg 300w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2024\/10\/Open-C-Drive-and-go-to-Windows-150x139.jpg 150w\" sizes=\"auto, (max-width: 417px) 100vw, 417px\" \/><\/figure><ul class=\"wp-block-list\">\n<li>Next, go to <strong>ServiceProfiles<\/strong>.<\/li>\n<\/ul><figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"451\" height=\"326\" src=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2024\/10\/go-to-ServiceProfiles.jpg\" alt=\"go to ServiceProfiles\" class=\"wp-image-174328 apply-gradient-on-post-images\" srcset=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2024\/10\/go-to-ServiceProfiles.jpg 451w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2024\/10\/go-to-ServiceProfiles-300x217.jpg 300w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2024\/10\/go-to-ServiceProfiles-150x108.jpg 150w\" sizes=\"auto, (max-width: 451px) 100vw, 451px\" \/><\/figure><ul class=\"wp-block-list\">\n<li>Now, go to <strong>LocalService<\/strong>.<\/li>\n<\/ul><figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"469\" height=\"295\" src=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2024\/10\/go-to-localservice.jpg\" alt=\"go to localservice\" class=\"wp-image-174329 apply-gradient-on-post-images\" srcset=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2024\/10\/go-to-localservice.jpg 469w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2024\/10\/go-to-localservice-300x189.jpg 300w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2024\/10\/go-to-localservice-150x94.jpg 150w\" sizes=\"auto, (max-width: 469px) 100vw, 469px\" \/><\/figure><ul class=\"wp-block-list\">\n<li>Thereafter, select <strong>AppData<\/strong>, go to <strong>Local<\/strong>, and then go to <strong>Microsoft<\/strong>.<\/li>\n\n\n\n<li>There, locate <strong>Ngc<\/strong> folder, right-click on it, and select <strong>Properties<\/strong>.<\/li>\n<\/ul><figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"600\" height=\"292\" src=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2024\/10\/locate-NGC_folder-and-open-its-properties.jpg\" alt=\"locate NGC folder and open its properties\" class=\"wp-image-174330 apply-gradient-on-post-images\" srcset=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2024\/10\/locate-NGC_folder-and-open-its-properties.jpg 600w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2024\/10\/locate-NGC_folder-and-open-its-properties-300x146.jpg 300w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2024\/10\/locate-NGC_folder-and-open-its-properties-150x73.jpg 150w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/><\/figure><ul class=\"wp-block-list\">\n<li>Now, click <strong>Advanced <\/strong>under the <strong>Security<\/strong> tab.<\/li>\n\n\n\n<li>Click <strong>Change<\/strong> under <strong>Owner<\/strong>. Provide administrative privileges to proceed.<\/li>\n<\/ul><figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"750\" height=\"522\" src=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2024\/10\/on-security-tab-click-Change.jpg\" alt=\"on security tab click Change\" class=\"wp-image-174331 apply-gradient-on-post-images\" srcset=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2024\/10\/on-security-tab-click-Change.jpg 750w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2024\/10\/on-security-tab-click-Change-300x209.jpg 300w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2024\/10\/on-security-tab-click-Change-150x104.jpg 150w\" sizes=\"auto, (max-width: 750px) 100vw, 750px\" \/><\/figure><ul class=\"wp-block-list\">\n<li>Next, enter your local account username, and click <strong>Check names &gt; OK<\/strong>.<\/li>\n<\/ul><figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"750\" height=\"468\" src=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2024\/10\/enter-your-local-account-and-click-check-names-then-click-OK.jpg\" alt=\"enter your local account and click check names then click OK\" class=\"wp-image-174332 apply-gradient-on-post-images\" srcset=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2024\/10\/enter-your-local-account-and-click-check-names-then-click-OK.jpg 750w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2024\/10\/enter-your-local-account-and-click-check-names-then-click-OK-300x187.jpg 300w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2024\/10\/enter-your-local-account-and-click-check-names-then-click-OK-150x94.jpg 150w\" sizes=\"auto, (max-width: 750px) 100vw, 750px\" \/><\/figure><ul class=\"wp-block-list\">\n<li>Now, select <strong>Replace owner on sub containers and objects &gt; OK<\/strong>.<\/li>\n\n\n\n<li>Right-click on the <strong>NGC<\/strong> folder, and select <strong>Delete<\/strong> to remove its content.<\/li>\n<\/ul><figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"468\" height=\"386\" src=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2024\/10\/delete-NGC-folder.jpg\" alt=\"delete NGC folder\" class=\"wp-image-174333 apply-gradient-on-post-images\" srcset=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2024\/10\/delete-NGC-folder.jpg 468w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2024\/10\/delete-NGC-folder-300x247.jpg 300w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2024\/10\/delete-NGC-folder-150x124.jpg 150w\" sizes=\"auto, (max-width: 468px) 100vw, 468px\" \/><\/figure><ul class=\"wp-block-list\">\n<li>Restart your system and check if the issue is resolved.<\/li>\n<\/ul><h2 class=\"wp-block-heading\" id=\"trusted-platform-module-has-malfunctioned-error-solved\"><strong>Trusted Platform Module Has Malfunctioned Error Solved<\/strong><\/h2><p>Although the computer-trusted platform module has malfunctioned, errors can be tricky to deal with. The problem may occur with any Windows system of any brand. However, HP and Dell systems are reportedly affected by this issue. Fortunately, you can fix the issue by following the methods discussed in this blog. Further, you can also fix the issue by enabling the Office Protection policy, and checking BrokerPlugin Process. If required, try creating a new Windows user account. All these methods can also help you solve the TPM malfunctioning error.<\/p><p>Remember, clearing the TPM to resolve the issue will cause data loss. So, if you have no backup available, and you end up losing your crucial data, use professional data recovery software. The software can restore data from formatted, corrupted, encrypted, or even unbootable Windows PCs and laptops.<\/p><hr class=\"wp-block-separator has-alpha-channel-opacity\"><p><a id=\"_msocom_1\"><\/a><\/p><p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>TPM is a physical or embedded security microcontroller placed inside a computer&rsquo;s&hellip; <a class=\"more-link\" href=\"https:\/\/www.stellarinfo.com\/blog\/fix-trusted-platform-module-malfunctioned-error\/\">Continue reading <span class=\"screen-reader-text\">[Fixed] Trusted Platform Module (TPM) Has Malfunctioned Error<\/span><\/a><\/p>\n","protected":false},"author":37,"featured_media":174334,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[701],"tags":[207,5087],"class_list":["post-174284","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-windows-data-recovery-professional","tag-data-recovery-software","tag-windows-errors","entry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>[Fixed] Trusted Platform Module (TPM) Has Malfunctioned Error<\/title>\n<meta name=\"description\" content=\"Fix the \u201cTrusted Platform Module Has Malfunctioned\u201d error by resetting Microsoft 365 activation state, troubleshooting Microsoft Entra Hybrid Joint, or clearing TPM.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, 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