{"id":29873,"date":"2019-01-02T05:53:14","date_gmt":"2019-01-02T05:53:14","guid":{"rendered":"https:\/\/www.stellarinfo.com\/blog\/?p=29873"},"modified":"2023-04-11T10:14:33","modified_gmt":"2023-04-11T10:14:33","slug":"how-to-fix-itunes-error-0xe8000015","status":"publish","type":"post","link":"https:\/\/www.stellarinfo.com\/blog\/how-to-fix-itunes-error-0xe8000015\/","title":{"rendered":"How to Fix iTunes Error 0xE8000015"},"content":{"rendered":"<?xml encoding=\"utf-8\" ?><?xml encoding=\"utf-8\" ?><p>Does iTunes fail to recognize your iPhone\non computer? Is it giving iTunes error 0xE8000015 when trying to access? <\/p><p>This post guides you in\nthe most comprehensive and smart way to quickly fix iTunes error 0xE8000015. Read on&hellip;<\/p><p><strong><u>The solutions here apply to all iTunes version and iPhone models including XS, XS Max, XR, iPhone X, and below.<\/u><\/strong><\/p><p><em>Whenever you encounter <\/em>iTunes\nerror 0xE8000015, suggest to follow the order of troubleshooting, as given\nhere. <em><\/em><\/p><h2 class=\"wp-block-heading\" id=\"things-to-check\/do-first:\"><strong>Things to check\/do first:<\/strong><\/h2><ul class=\"wp-block-list\">\n<li>No other USB device is\nconnected to the computer.<strong><\/strong><\/li>\n\n\n\n<li>Ensure Internet\nconnection is up and working. <\/li>\n\n\n\n<li>USB port\nis working fine. Always use an Apple USB port. <\/li>\n\n\n\n<li>Ensure\nyour iPhone is unlocked and on the Home screen, when you are accessing iTunes.<\/li>\n\n\n\n<li>If\nyou receive &lsquo;Trust this Computer&rsquo; alert, unlock your iPhone and tap &lsquo;Trust.&rsquo;<\/li>\n<\/ul><p style=\"background-color: #eab364;text-align: left;color: #ffffff\"><strong>Above checks did not work? Further, try these simple workarounds<\/strong><\/p><table><\/table><h3 class=\"wp-block-heading\"><strong>1. Restart your iPhone and computer<\/strong><\/h3><p>Restarting the device is a kind of hack, which mostly fixes the issues. <\/p><h3 class=\"wp-block-heading\" id=\"h-2-update-itunes-and-windows-macos-to-the-latest-version\"> <strong>2<\/strong>. <strong>Update iTunes and Windows\/macOS to the latest version<\/strong><\/h3><p>Updates fix bugs and improve performance. Apple recommends even minor updates to iTunes for Mac and Windows.<\/p><p><strong>To\nupdate iTunes on Mac<\/strong><strong>:<\/strong>\nIn the App Store on Mac, at the top click Updates. If you see any macOS or\niTunes updates, click on Install.<strong><\/strong><\/p><p><strong>To\nupdate iTunes on Windows<\/strong><strong>:<\/strong>\nIn iTunes menu bar, select Help &gt; Check for Updates and follow the on screen\ninstructions to install the latest iTunes. <strong><\/strong><\/p><p>Windows or macOS updates\nresolves common computer problems, which may in turn fix iTunes error 0xE8000015. Thus, ensure, your system is updated.<\/p><p><strong>To\nupdate macOS<\/strong><strong>:<\/strong>\nIn the main menu bar, click Apple icon &gt; Software\nUpdate. If you see any update is available, click on Update Now. To automatically install macOS updates\nin future, check in &lsquo;Automatically keep my Mac up to date&rsquo; option.<\/p><p><strong>To update Windows OS:<\/strong> Open Control Panel, under System and Securityclick on Windows Update. Install, if any updates are available.<\/p><h3 class=\"wp-block-heading\" id=\"h-3-connect-through-another-computer\"><strong>3. Connect through another computer<\/strong><\/h3><p>May be the computer\ndrivers, OS or any third-party software is conflicting with iTunes settings.\nTry accessing iTunes once with another computer. For this, you\nneed to authorize another computer in iTunes.<\/p><ol class=\"wp-block-list\">\n<li>Open iTunes<\/li>\n\n\n\n<li>In menu bar choose Account\n&gt; Authorizations &gt; Authorize This Computer<\/li>\n\n\n\n<li>Enter your Apple ID and password<\/li>\n\n\n\n<li>Click Authorize<\/li>\n<\/ol><blockquote class=\"note_alert\">\n<p><strong>Note:<\/strong> You can authorize up to 5 computers to access iTunes.<\/p>\n<\/blockquote><h2 class=\"wp-block-heading\" id=\"above-workarounds-did-not-fix-itunes-error-0xe8000015?\"><strong>Above workarounds did not fix iTunes error <\/strong><strong>0xE8000015?<\/strong><\/h2><p>The above checks and hacks\nmost of the time work. Several iPhone users were able to fix iTunes error with\nthese troubleshooting methods. However, not everyone may benefit. <\/p><p>There may be specific\nproblems, which need to be addressed. Below are the methods that you can further\ntry to fix iTunes error 0xE8000015.<\/p><h2 class=\"wp-block-heading\" id=\"methods-to\nfix-itunes-error-0xe8000015\"><strong>Methods <\/strong><strong>to\nfix iTunes error 0xE8000015<\/strong><\/h2><ol class=\"wp-block-list\">\n<li>Disable restriction in iPhone<\/li>\n\n\n\n<li>Reset lockdown folder<\/li>\n\n\n\n<li>Reset\/ Factory reset iPhone<\/li>\n\n\n\n<li>Delete Ensure enough space in iPhone<\/li>\n<\/ol><h3 class=\"wp-block-heading\" id=\"h-1-disable-restriction-in-iphone\"><strong>1. Disable restriction in iPhone<\/strong><\/h3><p>When you enable Restrictions in iPhone Settings, it\nprevents access to certain content, apps, and features. It is possible that iTunes\naccess on your iPhone is blocked due to the Restrictions. So, try accessing\niTunes after deactivating Restrictions.<\/p><p>To disable Restrictions on iPhone follow &ndash; Setting &gt; General &gt; Restrictions &gt; Disable Restrictions and enter in your passcode.<\/p><h3 class=\"wp-block-heading\" id=\"h-2-reset-lockdown-folder\"><strong>2. Reset lockdown folder<\/strong><\/h3><p>Sometimes iTunes may not\nrecognize your iPhone because of the problem in its lockdown folder. The\nlockdown folder on your computer contains iTunes temp data. This data can get corrupt,\nresulting in iTunes errors. Thus, deleting the folders from your computer can\nfix error 0xE8000015. iTunes recreates fresh\ndirectory after deletion.<\/p><p><strong>To delete Lockdown folder on Windows<\/strong>:<\/p><ul class=\"wp-block-list\">\n<li>Sign in as the administrator on\nyour PC<\/li>\n\n\n\n<li>Go to <strong>Start <\/strong>and\nclick&nbsp;<strong>Run<\/strong><\/li>\n\n\n\n<li>Type <em>%ProgramData%<\/em>, and press Enter<\/li>\n\n\n\n<li>Double click on the Apple folder<\/li>\n\n\n\n<li>Select the Lockdown folder and\ndelete<\/li>\n<\/ul><p><strong>To delete Lockdown folder on Mac<\/strong>:<\/p><ul class=\"wp-block-list\">\n<li>In Finder follow&nbsp;Go&nbsp;&gt; Go to Folder &gt; Type\n\/var\/db\/ lockdown<\/li>\n\n\n\n<li>Press Enter<\/li>\n\n\n\n<li>Select all the files and move to\ntrash.<\/li>\n<\/ul><p><strong>Note:<\/strong> On Mac, don&rsquo;t delete the Lockdown folder but delete the files within the folder.<\/p><h3 class=\"wp-block-heading\" id=\"h-3-free-up-space-in-iphone\"><strong>3. Free up space in iPhone<\/strong><\/h3><p>Due to insufficient space\non iPhone, <strong>iTunes may not connect to the device and give errors<\/strong>.\nAt least 1GB free space on iPhone is required to run iTunes smoothly. You can\ndelete unnecessary apps, photos, videos or music from the device to free up space.<\/p><p>To check iPhone storage visit Settings &gt; General &gt; Usage &gt; Storage &gt; Manage Storage.<\/p><h3 class=\"wp-block-heading\" id=\"h-4-factory-reset-iphone\"><strong>4. Factory Reset iPhone<\/strong><\/h3><p>Factory reset or hard reset commonly fixes iTunes error issue. Before factory reset, backup your entire iPhone data on iCloud. Factory Reset sets the iPhone as new, deleting the entire stored data on it.<\/p><p> To perform Factory Reset: Go to Settings &gt; General &gt; Reset &gt; Erase All Content and Settings. <\/p><blockquote class=\"wp-block-quote\"><p><strong>TIP: <\/strong>Unfortunately, if you fail to restore iPhone from iCloud or iTunes backup, recover it with the help of <strong><a href=\"https:\/\/www.stellarinfo.com\/media-tools\/iphone-data-recovery.php\">Stellar Data Recovery for iPhone<\/a>.<\/strong> It is an advanced recovery solution for lost iPhone photos, videos, messages, contacts etc. The software works in all lost scenarios such iTunes does not recognize iPhone, factory reset, jailbreak, etc. Download the free demo preview your recovered iPhone data.<\/p><cite> <\/cite><\/blockquote><p align=\"center\"><a href=\"https:\/\/cloud.stellarinfo.com\/StellarDataRecoveryforiPhone-B.exe\"><img loading=\"lazy\" decoding=\"async\" class=\" lazyloaded apply-gradient-on-post-images\" src=\"https:\/\/www.stellarinfo.com\/images\/free-download-windows.png\" alt=\"iPhone Data Recovery\" width=\"220\" height=\"63\" data-src=\"https:\/\/www.stellarinfo.com\/images\/free-download-windows.png\"><\/a>&nbsp;<a href=\"https:\/\/cloud.stellarinfo.com\/StellarDataRecoveryforiPhone-B.dmg.zip\"><img loading=\"lazy\" decoding=\"async\" class=\" lazyloaded apply-gradient-on-post-images\" src=\"https:\/\/www.stellarinfo.com\/images\/free-download-Mac.png\" alt=\"iPhone Data Recovery Mac\" width=\"220\" height=\"63\" data-src=\"https:\/\/www.stellarinfo.com\/images\/free-download-Mac.png\"><\/a><\/p><h4 class=\"wp-block-heading\" id=\"h-5-enter-recovery-mode-and-reset-restore-your-iphone\"><strong>5. Enter Recovery Mode and Reset\/Restore your iPhone<\/strong><\/h4><p><strong>Caution: <\/strong>This solution wipes out the iPhone data. Thus, ensure you have the backup on iCloud before trying it.<\/p><p>If you want to access iTunes to\nupdate\/restore iPhone, then put your iPhone to recovery mode and then restore.\nThis may fix iTunes error 0xe8000015.\n&nbsp;<\/p><p><strong>Steps to\nput iPhone in Recovery Mode:<\/strong><\/p><ul class=\"wp-block-list\">\n<li>Close iTunes on your computer, if\nopen<\/li>\n\n\n\n<li>Connect your iPhone to computer<\/li>\n\n\n\n<li>Now open iTunes<\/li>\n\n\n\n<li>Turn off your iPhone<\/li>\n\n\n\n<li>Press and hold both the home\nbutton and power button until the iTunes logo appears.<\/li>\n\n\n\n<li>A dialog box giving Restore or Update option appears<\/li>\n\n\n\n<li>Choose Restore.<\/li>\n<\/ul><h3 class=\"wp-block-heading\" id=\"h-conclusion\"><strong>Conclusion<\/strong><\/h3><p>iTunes error 0xE8000015 does not let you\naccess iTunes on your computer. It usually occurs when iTunes doesn&rsquo;t recognize the iOS device connected to the computer. The\nerror can be resolved by various troubleshooting methods, as described in this\npost. <\/p><p>However, it is advisable not to jump to hard troubleshooting such as starting iPhone in Recovery mode or Factory reset, which may result in data loss. Begin with simpler checks and workarounds like restarting iPhone, updating OS or removing Parents Control feature from iPhone etc.<\/p><p>Hope the post was\nhelpful.<\/p><p>Also, which method to fix iTunes\nerror 0xE8000015 worked\nfor you, do share with our readers in the comments box below. <\/p>\n","protected":false},"excerpt":{"rendered":"<p>Does iTunes fail to recognize your iPhone on computer? Is it giving&hellip; <a class=\"more-link\" href=\"https:\/\/www.stellarinfo.com\/blog\/how-to-fix-itunes-error-0xe8000015\/\">Continue reading <span class=\"screen-reader-text\">How to Fix iTunes Error 0xE8000015<\/span><\/a><\/p>\n","protected":false},"author":24,"featured_media":29990,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[342],"tags":[],"class_list":["post-29873","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-iphone-data-recovery","entry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How to Fix iTunes Error 0xE8000015 While Connecting<\/title>\n<meta name=\"description\" content=\"Is iTunes giving you error 0xE8000015 when trying to access? Find the smart way to quickly fix iTunes error 0xE8000015. 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Find the smart way to quickly fix iTunes error 0xE8000015. 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