{"id":48003,"date":"2019-12-13T10:35:52","date_gmt":"2019-12-13T10:35:52","guid":{"rendered":"https:\/\/www.stellarinfo.com\/blog\/?p=48003"},"modified":"2021-12-31T04:07:14","modified_gmt":"2021-12-31T04:07:14","slug":"error-windows-media-player-encountered-a-problem-while-playing-the-file","status":"publish","type":"post","link":"https:\/\/www.stellarinfo.com\/blog\/error-windows-media-player-encountered-a-problem-while-playing-the-file\/","title":{"rendered":"Error: \u2018Windows Media Player Encountered a Problem While Playing the File\u2019"},"content":{"rendered":"<?xml encoding=\"utf-8\" ?><?xml encoding=\"utf-8\" ?><p><em>&lsquo;My Windows Media Player throws error &ndash; &lsquo;encountered a problem while playing the file&rsquo;, on every video file I try to play on it. The files are on the local hard drive and I am using Windows 10. How can I play my videos on WMP?&rsquo; <\/em><\/p><p>The Windows Media Player (WMP) error that prevents you to play videos in the app usually occurs due to unsupported video codecs. Although, there may be other reasons as well, such as incomplete download\/ transfer of video file, virus infection or video corruption.<\/p><p>So whenever you see the error message &ndash; <em>&lsquo;Windows media player encountered a problem while playing the file&rsquo;, <\/em>first answer the following questions;<\/p><ul class=\"wp-block-list\"><li><strong>Does the WMP error appear only with certain types of video files? <\/strong>If yes, then there is a format and codec compatibility issue.<\/li><li><strong>Were you able to play these video files previously on Windows Media Player and the problem has only surfaced recently? <\/strong>If yes, it&rsquo;s probably due to any update or new software installed on your Windows PC.<\/li><li><strong>Are your videos not playing on other media players as well?<\/strong> If yes, chances are your video files have been corrupted.<\/li><\/ul><p>Answering these questions will help you to understand the cause and find the probable fix for the Windows Media Player error:<\/p><h2 class=\"wp-block-heading\" id=\"how-to-fix-error-&ndash;-&lsquo;-windows-media-player-encountered-a-problem-while-playing-the-file&rsquo;\"><strong>How to Fix Error &ndash; <em>&lsquo; <\/em><\/strong>Windows Media Player Encountered a Problem While Playing the File<strong><em>&rsquo;<\/em><\/strong><\/h2><p>Depending on your case, you may try any of the below methods to fix the Windows Media Player error:<\/p><ul class=\"wp-block-list\"><li><strong>Play videos on other media players<\/strong><\/li><li><strong>Convert the video file to a different format<\/strong><\/li><li><strong>Update Windows Media Player<\/strong><\/li><li><strong>Install Windows Media Player Codecs<\/strong><\/li><li><strong>Troubleshoot through Windows Media Player Settings<\/strong><\/li><li><strong>Perform System Restore on Windows<\/strong><\/li><li><strong>Repair corrupt videos by using a professional Video repair software<\/strong><\/li><li><strong>Repair corrupt video with VLC Media Player<\/strong><\/li><\/ul><h3 class=\"wp-block-heading\"><span style=\"text-decoration: underline;\"><strong>1. Play videos on another media player<\/strong><\/span><\/h3><p>You can use other &nbsp;media players such as <strong>VLC Media Player, KMPlayer, RealPlayer,<\/strong> etc. to play your video. Although, this is just an alternative solution that doesn&rsquo;t fix your Windows Media Player error problem.<\/p><h3 class=\"wp-block-heading\"><span style=\"text-decoration: underline;\"><strong>2. Convert video file to different format<\/strong><\/span><\/h3><p>If Windows Media Player is unable to play videos of any specific format, it shows the error &lsquo;<em>Windows Media Player encountered a problem<\/em>&rsquo; due to the incompatible file format.<\/p><p>So, you have the option to convert the video file to another format by using online video file converter tools. You may convert them to MP4, WMV, MOV, or other WMP compatible file formats.<\/p><h3 class=\"wp-block-heading\"><span style=\"text-decoration: underline;\"><strong>3. Update <\/strong><strong>Windows Media Player<\/strong><\/span><\/h3><p>Windows software updates fix bugs, if any and ensure that you are using the latest version of Windows Media Player on your computer. Windows 10, 8.1, and 7 use Windows Media Player 12.<\/p><p>Visit <a href=\"https:\/\/support.microsoft.com\/en-us\/help\/14209\/get-windows-media-player\" rel=\"nofollow\">Microsoft download site<\/a> and update to the latest Windows Media Player.<\/p><h3 class=\"wp-block-heading\"><span style=\"text-decoration: underline;\"><strong>4. Install Windows Media Player Codecs<\/strong><\/span><\/h3><p>If you&rsquo;re able to play videos on other media players except Windows Media Player on your computer, the problem is probably due to absence of video codecs. Supporting codecs are necessary to compress and decompress a video in a media player. Thus, install a Windows Media Player Codec on your PC by following the below steps. Next, try to play the videos. This should ideally resolve the problem.<\/p><p><strong>Steps to install Windows Media Player Codecs:<\/strong><\/p><ul class=\"wp-block-list\"><li>Open <strong>Windows Media Player <\/strong>and go to <strong>Tools &gt; Options<\/strong><\/li><\/ul><div class=\"wp-block-image\"><figure class=\"aligncenter\"><img loading=\"lazy\" decoding=\"async\" width=\"396\" height=\"267\" src=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2019\/12\/Tools-Options.png\" alt=\"Install Windows Media Player Codecs - Windows Media Player\" class=\"wp-image-48039 apply-gradient-on-post-images\" srcset=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2019\/12\/Tools-Options.png 396w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2019\/12\/Tools-Options-300x202.png 300w\" sizes=\"auto, (max-width: 396px) 100vw, 396px\" \/><\/figure><\/div><ul class=\"wp-block-list\"><li>Click on the <strong>Player <\/strong>tab.<\/li><li>If you are using <strong>Windows Media Player 12<\/strong>, under<strong> the Player<\/strong> tab, in <em>Automatic updates, <\/em>select the checkbox &lsquo;Once a day&rsquo; or &lsquo;Once a week&rsquo; as desired and click <strong>OK<\/strong>. This automatically installs Windows Media Player codecs, when available.<\/li><\/ul><div class=\"wp-block-image\"><figure class=\"aligncenter\"><img loading=\"lazy\" decoding=\"async\" width=\"480\" height=\"420\" src=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2019\/12\/Automatic-Updates.png\" alt=\"Steps to install Windows Media Player Codecs - Automatic Updates\" class=\"wp-image-48040 apply-gradient-on-post-images\" srcset=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2019\/12\/Automatic-Updates.png 480w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2019\/12\/Automatic-Updates-300x263.png 300w\" sizes=\"auto, (max-width: 480px) 100vw, 480px\" \/><\/figure><\/div><ul class=\"wp-block-list\"><li>. <strong style=\"font-size: inherit;\">Get a Codec Pack for Windows<\/strong><\/li><\/ul><p>You can also download a codec pack from Internet. A codec pack helps to play most of the standard video file formats on any media player. Some popular video codec packs are K-Lite Codec Pack, Shark007X Codec Pack, X Codec Pack, etc.<\/p><h3 class=\"wp-block-heading\"><span style=\"text-decoration: underline;\"><strong>5. Troubleshoot through Windows Media Player Settings<\/strong><\/span><\/h3><p>Windows Media Player settings contain an option to troubleshoot problems related to the application.<\/p><p>You may try WMP troubleshooter to fix the error &ndash; <em>&lsquo;Windows media player encountered a problem while playing the file&rsquo;. <\/em><\/p><p><strong>Steps to fix WMP error using <\/strong><strong>Windows Media Player Settings:<\/strong><\/p><ul class=\"wp-block-list\"><li>Press <strong>Windows+R<\/strong> key to open <strong>Run<\/strong> dialog box.<\/li><li>Type <em>&lsquo;msdt.exe -id WindowsMediaPlayerConfigurationDiagnostic&rsquo;<\/em>. Press <strong>Enter<\/strong> to open <strong>Windows Media Player Settings<\/strong> box.<\/li><li>Click <strong>Advanced<\/strong>.<\/li><\/ul><div class=\"wp-block-image\"><figure class=\"aligncenter\"><img loading=\"lazy\" decoding=\"async\" width=\"572\" height=\"439\" src=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2019\/12\/Window-Media-Player-Settings-Advanced.png\" alt=\"Steps to fix WMP error using Windows Media Player Settings - Advanced\" class=\"wp-image-48043 apply-gradient-on-post-images\" srcset=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2019\/12\/Window-Media-Player-Settings-Advanced.png 572w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2019\/12\/Window-Media-Player-Settings-Advanced-300x230.png 300w\" sizes=\"auto, (max-width: 572px) 100vw, 572px\" \/><\/figure><\/div><ul class=\"wp-block-list\"><li>Select <strong>Run as administrator<\/strong>&nbsp;option.<\/li><li>Click <strong>Next.<\/strong><\/li><li>Click <strong>Apply this Fix.<\/strong><\/li><\/ul><div class=\"wp-block-image\"><figure class=\"aligncenter\"><img loading=\"lazy\" decoding=\"async\" width=\"304\" height=\"235\" src=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2019\/12\/Apply-as-Fix.png\" alt=\" Steps to fix Windows Media Player Settings - Apply as Fix\" class=\"wp-image-48045 apply-gradient-on-post-images\" srcset=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2019\/12\/Apply-as-Fix.png 304w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2019\/12\/Apply-as-Fix-300x232.png 300w\" sizes=\"auto, (max-width: 304px) 100vw, 304px\" \/><\/figure><\/div><p>Wait till the process ends. Restart your computer and then play videos in Windows Media Player.<\/p><h3 class=\"wp-block-heading\"><span style=\"text-decoration: underline;\"><strong>6. Perform System Restore on Windows<\/strong><\/span><\/h3><p>Have you recently installed an app on your PC?<\/p><p>Did your PC start facing the Windows Media Player error after installing a particular app?<\/p><p>If earlier, your videos were playing perfectly in the player, bring your Windows PC to a previous restore point.<\/p><p>Windows System Restore helps you to return Windows to a previous working state. Moreover, this method doesn&rsquo;t affect data on the system.<\/p><p><strong>Steps to System Restore on Windows:<\/strong><\/p><ul class=\"wp-block-list\"><li>Press Win+ R key. Click <strong>Run.<\/strong><\/li><li>Type &lsquo;<em>rstrui<\/em>&rsquo; in the <strong>Open <\/strong>text box.<\/li><li>Click <strong>OK.<\/strong><\/li><\/ul><div class=\"wp-block-image\"><figure class=\"aligncenter\"><img loading=\"lazy\" decoding=\"async\" width=\"399\" height=\"206\" src=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2019\/12\/Run.png\" alt=\"Steps to System Restore on Windows using Run Command\" class=\"wp-image-48048 apply-gradient-on-post-images\" srcset=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2019\/12\/Run.png 399w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2019\/12\/Run-300x155.png 300w\" sizes=\"auto, (max-width: 399px) 100vw, 399px\" \/><\/figure><\/div><ul class=\"wp-block-list\"><li>In the system restore window, click <strong>Next.<\/strong><\/li><\/ul><div class=\"wp-block-image\"><figure class=\"aligncenter\"><img loading=\"lazy\" decoding=\"async\" width=\"567\" height=\"459\" src=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2019\/12\/System-Restore-Window.jpg\" alt=\"Perform System Restore on Windows\" class=\"wp-image-48050 apply-gradient-on-post-images\" srcset=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2019\/12\/System-Restore-Window.jpg 567w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2019\/12\/System-Restore-Window-300x243.jpg 300w\" sizes=\"auto, (max-width: 567px) 100vw, 567px\" \/><\/figure><\/div><ul class=\"wp-block-list\"><li>Select a restore point from the list. Click <strong>Next<\/strong>&nbsp;and<strong>&nbsp;Finish.<\/strong><\/li><li>Restart your computer.<\/li><\/ul><p>Once the system has been restored, the videos should play fine in the Windows Media Player.<\/p><h3 class=\"wp-block-heading\"><span style=\"text-decoration: underline;\"><strong>7. Repair corrupt videos by using a professional video repair software <\/strong><\/span><\/h3><p>When none of the above methods to fix the Windows Media Player error work, chances are that your video file\/s may be corrupt.<\/p><p>Any type of video file corruption, however, can be tackled with the help of a video repair software &mdash; <a href=\"https:\/\/www.stellarinfo.com\/disk-recovery\/video-repair.php\">Stellar Repair for Video<\/a>. It can repair video files of popular formats such as <strong>MP4, MOV, AVI, WMV, ASF, MKV, MPEG, etc.<\/strong><\/p><p><strong>Steps to repair corrupt videos not playing on Windows Media Player<\/strong><\/p><ul class=\"wp-block-list\"><li>Download <strong>Stellar Repair for Video<\/strong> on your PC.<\/li><\/ul><figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"848\" height=\"601\" src=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2019\/12\/1-Stellar-Repair-for-Video-Main-Screen.png\" alt=\"Repair corrupt videos - Stellar Repair for Video - Main Screen\" class=\"wp-image-48053 apply-gradient-on-post-images\" srcset=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2019\/12\/1-Stellar-Repair-for-Video-Main-Screen.png 848w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2019\/12\/1-Stellar-Repair-for-Video-Main-Screen-300x213.png 300w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2019\/12\/1-Stellar-Repair-for-Video-Main-Screen-768x544.png 768w\" sizes=\"auto, (max-width: 848px) 100vw, 848px\" \/><\/figure><ul class=\"wp-block-list\"><li>Click on <strong>Add file<\/strong>. You can add multiple videos of various formats.<\/li><li>Select <strong>Repair.<\/strong><\/li><\/ul><figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"848\" height=\"600\" src=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2019\/12\/2-Stellar-Repair-for-Video-Add-Files.png\" alt=\"Stellar Repair for Video - Add Files\" class=\"wp-image-48054 apply-gradient-on-post-images\" srcset=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2019\/12\/2-Stellar-Repair-for-Video-Add-Files.png 848w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2019\/12\/2-Stellar-Repair-for-Video-Add-Files-300x212.png 300w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2019\/12\/2-Stellar-Repair-for-Video-Add-Files-768x543.png 768w\" sizes=\"auto, (max-width: 848px) 100vw, 848px\" \/><\/figure><ul class=\"wp-block-list\"><li><strong>Preview<\/strong> and <strong>Save<\/strong> the repaired video at your desired location.<\/li><\/ul><div class=\"wp-block-image\"><figure class=\"aligncenter\"><img loading=\"lazy\" decoding=\"async\" width=\"850\" height=\"602\" src=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2019\/12\/10.-Stellar-Repair-for-Video-Save-Repaired-Files.png\" alt=\"Stellar Repair for Video - Save Repaired Files\" class=\"wp-image-48055 apply-gradient-on-post-images\" srcset=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2019\/12\/10.-Stellar-Repair-for-Video-Save-Repaired-Files.png 850w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2019\/12\/10.-Stellar-Repair-for-Video-Save-Repaired-Files-300x212.png 300w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2019\/12\/10.-Stellar-Repair-for-Video-Save-Repaired-Files-768x544.png 768w\" sizes=\"auto, (max-width: 850px) 100vw, 850px\" \/><\/figure><\/div><p><strong><em>Watch the video here to know how to repair corrupt video files by using Stellar Repair for Video software.<\/em><\/strong><\/p><p><iframe loading=\"lazy\" src=\"https:\/\/www.youtube.com\/embed\/EnukQm834zA\" width=\"700\" height=\"400\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p><h3 class=\"wp-block-heading\"><span style=\"text-decoration: underline;\"><strong>8. Repair corrupt video with VLC Media Player<\/strong><\/span><\/h3><p>Minor video corruption issues can also be dealt by VLC Media Player. To do so, convert your video file to an AVI format and follow the below steps.<\/p><p><strong>Steps to repair corrupt videos with VLC Player:<\/strong><\/p><ul class=\"wp-block-list\"><li>Open the corrupt video in VLC Player.<\/li><li>Go to <strong>Tools &gt;<\/strong> <strong>Preference &gt;<\/strong> <strong>Input &amp; Codecs.<\/strong><\/li><li>Across <strong>Damaged or incomplete AVI file, <\/strong>select the <strong>Always fix<\/strong> option from the drop-down.<\/li><\/ul><div class=\"wp-block-image\"><figure class=\"aligncenter\"><img loading=\"lazy\" decoding=\"async\" width=\"1366\" height=\"728\" src=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2019\/12\/Always-Fix.png\" alt=\"Repair corrupt video with VLC media player\" class=\"wp-image-48057 apply-gradient-on-post-images\" srcset=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2019\/12\/Always-Fix.png 1366w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2019\/12\/Always-Fix-300x160.png 300w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2019\/12\/Always-Fix-1024x546.png 1024w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2019\/12\/Always-Fix-768x409.png 768w\" sizes=\"auto, (max-width: 1366px) 100vw, 1366px\" \/><\/figure><\/div><ul class=\"wp-block-list\"><li>Click <strong>Save.<\/strong><\/li><\/ul><p>Now, play the saved video in Windows Media Player.<\/p><h3 class=\"wp-block-heading\"><strong>Conclusion<\/strong><\/h3><p>Conventional measures such as downloading video codec packs, converting to a compatible video format or updating Windows Media Player have helped the users to fix the error &ndash; <em>&lsquo;Windows media player encountered a problem while playing the file&rsquo;<\/em>.<\/p><p>If the issue is with Windows Media Player or due to any third-party software installed on your computer, you can troubleshoot through Windows Media Player Settings or run a System Restore to the previous settings.<\/p><p>In case, these methods don&rsquo;t work, chances are that your videos may be corrupt. Use a video repair tool such as <strong>Stellar Repair for Video<\/strong> to fix any type of video corruption. You can repair multiple videos at once and play them in pristine form again on any media player, including Windows Media Player.<\/p><p><strong>The software is also available for free trial. Try it here and see your repaired videos.<\/strong><\/p><figure class=\"wp-block-image\"><a href=\"https:\/\/cloud.stellarinfo.com\/StellarRepairforVideo-Blog.exe\"><img decoding=\"async\" class=\"apply-gradient-on-post-images\" src=\"https:\/\/www.stellarinfo.com\/images\/free-download-windows.png\" alt=\"Video Repair\"><\/a><\/figure><figure class=\"wp-block-image\"><a href=\"https:\/\/cloud.stellarinfo.com\/StellarRepairforVideo-B.dmg.zip\"><img decoding=\"async\" class=\"apply-gradient-on-post-images\" src=\"https:\/\/www.stellarinfo.com\/images\/free-download-Mac.png\" alt=\"Video Repair Mac\"><\/a><\/figure><p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>&lsquo;My Windows Media Player throws error &ndash; &lsquo;encountered a problem while playing&hellip; <a class=\"more-link\" href=\"https:\/\/www.stellarinfo.com\/blog\/error-windows-media-player-encountered-a-problem-while-playing-the-file\/\">Continue reading <span class=\"screen-reader-text\">Error: \u2018Windows Media Player Encountered a Problem While Playing the File\u2019<\/span><\/a><\/p>\n","protected":false},"author":8,"featured_media":48037,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[596],"tags":[1128,1129,1127,1126,1130],"class_list":["post-48003","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-video-repair","tag-media-player-codec-pack","tag-windows-media-player-code","tag-windows-media-player-codec","tag-windows-media-player-encountered-a-problem-while-playing-the-file","tag-windows-media-player-error","entry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Windows Media Player Encountered a Problem While Playing the File<\/title>\n<meta name=\"description\" content=\"Learn about \u2018Windows media player 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