{"id":49277,"date":"2020-01-24T11:17:41","date_gmt":"2020-01-24T11:17:41","guid":{"rendered":"https:\/\/www.stellarinfo.com\/blog\/?p=49277"},"modified":"2025-04-11T09:44:16","modified_gmt":"2025-04-11T09:44:16","slug":"how-to-fix-premiere-pro-wont-play-videos","status":"publish","type":"post","link":"https:\/\/www.stellarinfo.com\/blog\/fix-premiere-pro-wont-play-videos\/","title":{"rendered":"How to Fix Premiere Pro Won&#8217;t Play Videos?"},"content":{"rendered":"<?xml encoding=\"utf-8\" ?><?xml encoding=\"utf-8\" ?><blockquote class=\"note_alert\">\n<p><em>&lsquo;My Premiere Pro 2024 was working fine until recently. Now it has turned slower in video playback or&nbsp;won&rsquo;t play videos at all, showing just a white screen. I need to edit an important documentary. How can I make my video footage play properly?&rsquo;<\/em><\/p>\n<\/blockquote><p>Adobe Premiere Pro is used to edit and create professional-grade videos, commercials, and other film, television, and online videos. Although it&rsquo;s one of the&nbsp;<a href=\"https:\/\/www.stellarinfo.com\/article\/best-video-editing-software.php\" target=\"_blank\" rel=\"noreferrer noopener\">best video editing programs<\/a>&nbsp;for professionals, it is still not immune to technical glitches.<\/p><p>So, if you are facing a video playback issue or any of the problems below in Premier Pro, read this post to learn how to fix the issue.<\/p><ul class=\"wp-block-list\">\n<li>Premiere Pro won&rsquo;t play video or showing white\/ black screen<\/li>\n\n\n\n<li>Won&rsquo;t play videos on Timeline<\/li>\n\n\n\n<li>Video rendering is slow<\/li>\n\n\n\n<li>Can&rsquo;t preview videos<\/li>\n\n\n\n<li>Shows a yellow &lsquo;Media pending&rsquo; image<\/li>\n\n\n\n<li>Premiere Pro not playing video but only audio<\/li>\n<\/ul><p>&lsquo;Premier Pro playback is not working&rsquo; issue can occur due to an outdated video card driver, hardware glitches, cache accumulation, corrupt video files, etc.<\/p><h2 class=\"wp-block-heading\" id=\"methods-to-fix-video-playback-problems\"><strong>Methods to Fix Video Playback Problems<\/strong><\/h2><div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"1463\" src=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2020\/01\/Fix-Premiere-Pro-Wont-Play-Videos.jpg\" alt=\"Fix-Premiere-Pro-Wont-Play-Videos\" class=\"wp-image-67713 apply-gradient-on-post-images\" srcset=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2020\/01\/Fix-Premiere-Pro-Wont-Play-Videos.jpg 700w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2020\/01\/Fix-Premiere-Pro-Wont-Play-Videos-144x300.jpg 144w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2020\/01\/Fix-Premiere-Pro-Wont-Play-Videos-490x1024.jpg 490w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><\/figure>\n<\/div><h3 class=\"wp-block-heading\" id=\"h-1-restart-your-computer\"><strong>1. Restart your computer<\/strong><\/h3><p>Restarting a computer can fix incomplete updates\/ installations, overheating, hardware, or video driver glitches, interfering with the smooth functioning of Premiere Pro on your computer.<\/p><h3 class=\"wp-block-heading\" id=\"h-2-reset-adobe-premiere-pro\"><strong>2. Reset Adobe Premiere Pro<\/strong><\/h3><p>To fix &lsquo;Premiere Pro won&rsquo;t play videos&rsquo; error, try to reset the app preferences. This step will wipe off the recent directories in the program without affecting an ongoing video project.&nbsp;<\/p><p>However, resetting preferences will remove any customization you had applied to the program, such as the user interface brightness, label color, length of default transitions, etc.<\/p><h4 class=\"wp-block-heading\" id=\"h-steps-to-reset-preferences\"><strong>Steps to reset preferences:<\/strong><\/h4><ul class=\"wp-block-list\">\n<li>While launching Premiere Pro, press&nbsp;<strong>Alt<\/strong>&nbsp;in Windows OS and press&nbsp;<strong>Option&nbsp;<\/strong>in macOS.<\/li>\n\n\n\n<li>Release the&nbsp;<strong>Alt<\/strong>&nbsp;key\/&nbsp;<strong>Option<\/strong>&nbsp;key when a splash screen appears.<\/li>\n\n\n\n<li>In the <strong>Reset<\/strong> <strong>options<\/strong> dialog box, choose <strong>Reset<\/strong> <strong>app<\/strong> <strong>preferences<\/strong> and click <strong>Continue<\/strong>.<\/li>\n\n\n\n<li>Wait for a few minutes as Premier Pro resets the preferences.<\/li>\n<\/ul><figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"833\" height=\"384\" src=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2024\/03\/reset-premier-pro.jpg\" alt=\"reset premier pro to fix premiere pro video not playing \" class=\"wp-image-164625 apply-gradient-on-post-images\" srcset=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2024\/03\/reset-premier-pro.jpg 833w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2024\/03\/reset-premier-pro-300x138.jpg 300w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2024\/03\/reset-premier-pro-768x354.jpg 768w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2024\/03\/reset-premier-pro-150x69.jpg 150w\" sizes=\"auto, (max-width: 833px) 100vw, 833px\" \/><\/figure><h4 class=\"wp-block-heading\" id=\"h-steps-to-reset-preferences-and-plug-in-cache-together\"><strong>Steps to reset preferences and plug-in cache together<\/strong><\/h4><ul class=\"wp-block-list\">\n<li>Hold down&nbsp;<strong>Shift-Alt<\/strong>\/&nbsp;<strong>Shift-Option<\/strong>&nbsp;while Premiere Pro is starting.<\/li>\n\n\n\n<li>Release the&nbsp;<strong>Shift-Alt<\/strong>&nbsp;or&nbsp;<strong>Shift-Option<\/strong>&nbsp;keys when the splash screen appears.<\/li>\n\n\n\n<li>Next, tick the checkbox next to choose <strong>Reset<\/strong> <strong>app<\/strong> <strong>preferences <\/strong>and<strong> Reset plugin loading cache. <\/strong>Click<strong> Continue <\/strong>to initiate reset process.<\/li>\n<\/ul><p>After the reset process, close the program and relaunch it. If your recent projects don&rsquo;t appear on the Welcome Screen, it means the preferences were reset. Next, navigate to your video project location and open it to see if the video playback issue is resolved.<\/p><h3 class=\"wp-block-heading\" id=\"h-3-play-video-in-another-program-computer\"><strong>3. Play Video in Another Program\/ Computer<\/strong><\/h3><p>Ensure the video file you are trying to play in Premiere Pro is not corrupt. Check this by playing it in another program or on a different computer. Also, see if other videos are playing in the program. If a specific file is not playing, it indicates video corruption.<\/p><p>To fix such corrupt video file, use <a href=\"https:\/\/www.stellarinfo.com\/disk-recovery\/video-repair.php\" target=\"_blank\" rel=\"noreferrer noopener\">Stellar Repair for Video<\/a>. The software fixes all types of corruption issues in videos and make them playable again. It is easy-to-use and available for both Windows and Mac computers.<\/p><p><a href=\"https:\/\/cloud.stellarinfo.com\/StellarRepairforVideo-Blog.exe\"><img loading=\"lazy\" decoding=\"async\" class=\"apply-gradient-on-post-images\" src=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/01\/Windows-download-button.png\" alt=\"Windows download button\" width=\"252\" height=\"80\">&nbsp;<\/a> <a href=\"https:\/\/cloud.stellarinfo.com\/StellarRepairforVideo-B.dmg.zip\"><img loading=\"lazy\" decoding=\"async\" class=\"apply-gradient-on-post-images\" src=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2023\/01\/Mac-downlaod-button.png\" alt=\"Mac download button\" width=\"252\" height=\"80\"><\/a><\/p><p>If the video is playing fine on other programs\/ computer, move on to the following troubleshooting methods given in this post.<\/p><h3 class=\"wp-block-heading\" id=\"h-4-switch-to-single-display-monitor\"><strong>4. Switch to single display monitor<\/strong><\/h3><p>Are you using more than one monitor while working on video projects? Sometimes, unknown technical glitches due to multiple monitor configurations cause the error &lsquo;video not showing in Premiere Pro.&rsquo; Switch to a single display setup and check if the videos are playing fine in the application.<\/p><h3 class=\"wp-block-heading\" id=\"h-5-clear-media-cache-files\"><strong>5. Clear media cache files<\/strong><\/h3><p>The cache files of imported video and audio files in Adobe Premiere Pro are stored in the Media Cache Files folder on your computer.<\/p><p>When this folder gets too large or has any corrupt file\/s, it might be why &lsquo;Premiere Pro is not showing video or won&rsquo;t play.&rsquo; The solution is to delete these cache files.<\/p><p><strong>How to clear Media Cache Using Premiere Pro preferences?<\/strong><\/p><p>Follow the below steps to see how to remove or clear media cache in Premier Pro:<\/p><ul class=\"wp-block-list\">\n<li>On <strong>Windows<\/strong>, go to <strong>Edit<\/strong> &gt; <strong>Preferences<\/strong> &gt; <strong>Media<\/strong> <strong>Cache<\/strong>, and on <strong>Mac<\/strong>, go to <strong>Premier<\/strong> &gt; <strong>Preferences<\/strong> &gt; <strong>Media<\/strong> <strong>Cache<\/strong>.<\/li>\n\n\n\n<li>Click the <strong>Delete<\/strong> button next to <strong>Remove<\/strong> <strong>Media<\/strong> <strong>Cache<\/strong> <strong>Files<\/strong>.<\/li>\n<\/ul><figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"629\" src=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2024\/03\/delete-cache-media-files.jpg\" alt=\"delete cache media files to fix premiere pro video not playing \" class=\"wp-image-164626 apply-gradient-on-post-images\" style=\"width:840px;height:auto\" srcset=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2024\/03\/delete-cache-media-files.jpg 768w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2024\/03\/delete-cache-media-files-300x246.jpg 300w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2024\/03\/delete-cache-media-files-150x123.jpg 150w\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" \/><\/figure><p>In the <strong>Delete Media Cache Files<\/strong> dialog box, you can choose between <strong>Delete unused media cache file <\/strong>or <strong>Delete all media cache files from the system.<\/strong> Then click <strong>OK<\/strong>.<\/p><figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"841\" height=\"421\" src=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2024\/03\/2-delete-cache-media-files.jpg\" alt=\"2 delete cache media files to fix premiere pro video not playing \" class=\"wp-image-164627 apply-gradient-on-post-images\" srcset=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2024\/03\/2-delete-cache-media-files.jpg 841w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2024\/03\/2-delete-cache-media-files-300x150.jpg 300w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2024\/03\/2-delete-cache-media-files-768x384.jpg 768w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2024\/03\/2-delete-cache-media-files-150x75.jpg 150w\" sizes=\"auto, (max-width: 841px) 100vw, 841px\" \/><\/figure><h3 class=\"wp-block-heading\">How to delete media cache files manually?<\/h3><p>Close the Premier pro application on your Windows\/ Mac. Navigate to the below location and delete the files.<\/p><p>Mac users can find and delete these files at below location:&nbsp;<strong><em>\/Users\/\/Library\/Application Support\/Adobe\/Common<\/em><\/strong><\/p><p>Windows users can delete the media cache files from:<strong> <em>\\Users\\&lt;username&gt;\\AppData\\Roaming\\Adobe\\Common<\/em><\/strong><\/p><p>Next, go to the Trash folder (on Mac) or Recycle Bin (on Windows PC) to delete the files permanently.<\/p><h3 class=\"wp-block-heading\" id=\"h-6-update-video-card-driver\"><strong>6. Update video card driver<\/strong><\/h3><p>Outdated or corrupt video card drivers won&rsquo;t let videos play properly in Premiere Pro. You can fix videos not playing at all or other display problems by updating the video card (NVidia\/Intel HD\/AMD) drivers.<\/p><p>Visit the respective manufacturer&rsquo;s website to update video drivers.<\/p><p><strong><em>Also read:<\/em><\/strong><a href=\"https:\/\/www.stellarinfo.com\/blog\/how-do-i-fix-a-video-card-problem\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong><em> How do I Fix a Video Card Problem?<\/em><\/strong><\/a><\/p><h3 class=\"wp-block-heading\" id=\"h-7-change-audio-hardware-settings\"><strong>7. Change audio hardware settings<\/strong><\/h3><p>Although it may seem strange, changing the audio hardware settings sometimes prevents video playback. Try to reset the audio hardware settings to see if it helps resolve the issue. <\/p><h4 class=\"wp-block-heading\" id=\"h-how-to-change-audio-hardware-settings\"><strong>How to change audio hardware settings?<\/strong><\/h4><pre class=\"wp-block-preformatted\"><strong>On Windows PC: <\/strong>In Premiere Pro navigate to <strong>Edit&nbsp;&gt; Preferences &gt; Audio Hardware<\/strong>&nbsp;(Windows). You can specify ASIO or MME settings.<\/pre><pre class=\"wp-block-preformatted\"><strong><u>On Mac: <\/u><\/strong>Go to <strong>Preferences &gt; Audio Hardware<\/strong>. Set <strong>Device Class<\/strong> to CoreAudio.<\/pre><div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img loading=\"lazy\" decoding=\"async\" width=\"789\" height=\"703\" src=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2020\/01\/Premiere-Pro-Audio-Hardware-settings-window-on-Mac.png\" alt=\"Premiere Pro Audio Hardware settings window on Mac\" class=\"wp-image-49394 apply-gradient-on-post-images\" srcset=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2020\/01\/Premiere-Pro-Audio-Hardware-settings-window-on-Mac.png 789w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2020\/01\/Premiere-Pro-Audio-Hardware-settings-window-on-Mac-300x267.png 300w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2020\/01\/Premiere-Pro-Audio-Hardware-settings-window-on-Mac-768x684.png 768w\" sizes=\"auto, (max-width: 789px) 100vw, 789px\" \/><\/figure>\n<\/div><p>Now check if the videos are playing in the application or not.<\/p><h3 class=\"wp-block-heading\" id=\"h-8-change-video-renderer-settings\"><strong>8. Change video renderer settings <\/strong><\/h3><p>Changing the Video Renderer settings in Premiere Pro can help play videos smoothly in the program. This is a quick fix to any video footage not playing or having a slow rendering problem.<\/p><h4 class=\"wp-block-heading\" id=\"h-how-to-change-the-video-renderer-settings\"><strong>How to change the Video Renderer settings?<\/strong><\/h4><ul class=\"wp-block-list\">\n<li>In Premiere Pro, navigate to&nbsp;<strong>File<\/strong>&gt;&nbsp;<strong>Project Settings<\/strong>&nbsp;&gt;&nbsp;<strong>General<\/strong>.<\/li>\n<\/ul><p class=\"has-text-align-center\"><img loading=\"lazy\" decoding=\"async\" width=\"581\" height=\"660\" class=\"alignnone size-full wp-image-49398 apply-gradient-on-post-images\" src=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2020\/01\/Project-Settings-window-to-change-Video-Rendering-and-Playback.png\" alt=\"Project Settings window to change Video Rendering and Playback\" srcset=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2020\/01\/Project-Settings-window-to-change-Video-Rendering-and-Playback.png 581w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2020\/01\/Project-Settings-window-to-change-Video-Rendering-and-Playback-264x300.png 264w\" sizes=\"auto, (max-width: 581px) 100vw, 581px\" \/><\/p><ul class=\"wp-block-list\">\n<li>Under <strong>Renderer, <\/strong>change the setting to&nbsp;<strong>Mercury Playback&nbsp;Engine&nbsp;Software Only<\/strong>.<\/li>\n\n\n\n<li>Now navigate to render the sequence. Go to <strong>Sequence<\/strong>&gt;&nbsp;<strong>Render In to Out<\/strong><\/li>\n\n\n\n<li>Restart the program and then try to play the videos.<\/li>\n<\/ul><h2 class=\"wp-block-heading\" id=\"wrapping-up\"><strong>Wrapping up<\/strong><\/h2><p>When your Premiere Pro Won&rsquo;t Play Videos, shows an error or black\/ white screen, or has another playback issue, try the above troubleshooting methods to fix the problem.<\/p><p>However, if the playback issue is only with some specific files, it may be due to video corruption. To repair a corrupt video, you require a specialized tool, such as Stellar Repair for Video. The professional software is easy to use and fixes video lags, stuttering, flickering, missing sound, and other issues in corrupt video files.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>&lsquo;My Premiere Pro 2024 was working fine until recently. Now it has&hellip; <a class=\"more-link\" href=\"https:\/\/www.stellarinfo.com\/blog\/fix-premiere-pro-wont-play-videos\/\">Continue reading <span class=\"screen-reader-text\">How to Fix Premiere Pro Won&#8217;t Play Videos?<\/span><\/a><\/p>\n","protected":false},"author":8,"featured_media":49521,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[596],"tags":[1137,1141],"class_list":["post-49277","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-video-repair","tag-adobe-premiere-pro-wont-play-video","tag-cant-preview-in-premiere-pro","entry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How to Fix Premiere Pro Won&#039;t Play Videos - Stellar<\/title>\n<meta name=\"description\" content=\"Play video in another program, clear media cache or reset the application to fix the \u2018Premier Pro won\u2019t play videos\u2019 error.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.stellarinfo.com\/blog\/fix-premiere-pro-wont-play-videos\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to Fix Premiere Pro Won&#039;t Play Videos - 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