{"id":63520,"date":"2020-08-28T04:41:42","date_gmt":"2020-08-28T04:41:42","guid":{"rendered":"https:\/\/www.stellarinfo.com\/blog\/?p=63520"},"modified":"2026-06-18T09:06:27","modified_gmt":"2026-06-18T09:06:27","slug":"resolve-unable-mount-database-hr0x80040115-error","status":"publish","type":"post","link":"https:\/\/www.stellarinfo.com\/blog\/resolve-unable-mount-database-hr0x80040115-error\/","title":{"rendered":"Unable to Mount Database HR0x80040115 (ec=-2147221227) Error in Exchange Server 2013\/2016\/2019\/SE"},"content":{"rendered":"<?xml encoding=\"utf-8\" ?><?xml encoding=\"utf-8\" ?><p class=\"wp-block-paragraph\">You may encounter the error HR0x80040115 (MapiExceptionNetworkError) when the Exchange Server is not able to establish connection to the Information Store service when a database is being mounted. The most common causes for this error are:<\/p><ul class=\"wp-block-list\">\n<li>The required Exchange Server service is stopped.<\/li>\n\n\n\n<li>The service cannot start due to permission issue.<\/li>\n\n\n\n<li>The database is in Dirty Shutdown state.<\/li>\n<\/ul><p class=\"wp-block-paragraph\">You must not confuse the error HR0x80040115 with HR0x80040005. Although they might have similar symptoms and consequences, these errors differ from one another. The error mentioned in this guide refers to the MAPI\/RPC connectivity failure between the EMS client and Exchange Store. It doesn&rsquo;t necessary refer to a DAG error as it can occur in standalone servers, while the HR0x80040005 error refers to an issue with the transaction logs. The most common fix for HR0x80040115 error is to start the stopped services. However, there might be other underlying issues which can cause this error.<\/p><h2 class=\"wp-block-heading\" id=\"what-does-the-error-hr0x80040115-mean?\">What does the Error HR0x80040115 Mean?<\/h2><p class=\"wp-block-paragraph\">When you are presented with the HR0x80040115 (ec=-2147221227) error, it doesn&rsquo;t necessarily mean that the database is corrupted, although there is a possibility of this. The HR0x80040115 error is mainly a connectivity issue which happens when the Exchange Management Shell (EMS) is connecting to the Information Store via the MAPI\/RPC protocol. The code ec=-2147221227 that accompanies the error is also the same but is mainly a hexadecimal representation of the error. Below are some similar errors.<\/p><figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><tbody><tr><td>Error<\/td><td>Root Cause<\/td><td>Key Difference<\/td><\/tr><tr><td>HR0x80040115<\/td><td>MAPI\/RPC connectivity failure to Information Store service<\/td><td>Service\/connectivity issue &mdash; database may be healthy<\/td><\/tr><tr><td><a href=\"https:\/\/www.stellarinfo.com\/blog\/resolve-unable-to-mount-database-hr0x80004005-ec1108-error\/\">HR0x80004005 EC1108<\/a><\/td><td>Active Manager DAG connection failure<\/td><td>DAG-specific replication issue<\/td><\/tr><tr><td><a href=\"https:\/\/www.stellarinfo.com\/blog\/fix-exchange-error-hr-0x80004005-ec-1142\/\">HR0x80004005 EC1142<\/a><\/td><td>Transaction log files missing or corrupt<\/td><td>Log file integrity issue<\/td><\/tr><tr><td><a href=\"https:\/\/www.stellarinfo.com\/blog\/fix-error-unable-to-mount-database-hr-0x80004005-ec-543\/\">HR0x80004005 EC543<\/a><\/td><td>File permissions\/process lock on EDB<\/td><td>Windows file system permissions issue<\/td><\/tr><\/tbody><\/table><\/figure><h2 class=\"wp-block-heading\" id=\"common-causes-of-hr0x80040115-error\">Common Causes of HR0x80040115 Error<\/h2><p class=\"wp-block-paragraph\">There could be many reasons for the HR0x80040115 error &ndash; from as simple as a service not started to a serious issue where the database or transaction logs are corrupted. Here are the causes of this error in the order of severity.<\/p><figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><tbody><tr><td>Priority<\/td><td>Cause<\/td><td>Explanation<\/td><\/tr><tr><td>1 &mdash; Most common<\/td><td>Exchange services stopped<\/td><td>One or more required services (MSExchangeIS, MSExchangeSA, or MSExchangeRepl) are not running.<\/td><\/tr><tr><td>2<\/td><td>Database is in Dirty Shutdown state<\/td><td>The database cannot be mounted while in Dirty Shutdown state. Run eseutil \/mh to check the state. Perform Soft Recovery (eseutil \/r) to resolve this.<\/td><\/tr><tr><td>3<\/td><td>Insufficient admin permissions<\/td><td>The account running the Mount-Database command lacks the required RBAC role (Organization Management or Server Management).<\/td><\/tr><tr><td>4<\/td><td>Network\/RPC connectivity issue<\/td><td>EMS cannot reach the Exchange Server over RPC. Common after network changes, firewall updates, or DNS changes.<\/td><\/tr><\/tbody><\/table><\/figure><h2 class=\"wp-block-heading\" id=\"before-you-start-&mdash;-run-these-checks\">Before You Start &mdash; Run these Checks<\/h2><p class=\"wp-block-paragraph\">Before you move to the solutions, you must check the following things:<\/p><h3 class=\"wp-block-heading\">1 &mdash; Verify that Exchange Services are Running (Common Fix)<\/h3><p class=\"wp-block-paragraph\">Open the <strong>Services<\/strong> management console from the Administrative Tools or by running the <strong>services.msc<\/strong> command.<\/p><p class=\"wp-block-paragraph\">You need to check that all the Microsoft Exchange Server services, which are set to automatic, are running.<\/p><figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"448\" src=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2020\/09\/Services-1024x448.png\" alt=\"Verify that Exchange Services are Running \" class=\"wp-image-193339 apply-gradient-on-post-images\" srcset=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2020\/09\/Services-1024x448.png 1024w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2020\/09\/Services-300x131.png 300w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2020\/09\/Services-768x336.png 768w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2020\/09\/Services.png 1036w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure><h3 class=\"wp-block-heading\">2 &mdash; Verify the Database Shutdown State<\/h3><p class=\"wp-block-paragraph\">The <a href=\"https:\/\/www.stellarinfo.com\/article\/check-exchange-database-state-using-eseutil-mh-command.php\">EseUtil \/mh command<\/a> allows you to check the state of the database. If the database is healthy, it should show <strong>Clean Shutdown<\/strong>, but if there is a problem with the database and transaction logs, it will show as <strong>Dirty Shutdown<\/strong>. Use the command as given below:<\/p><pre class=\"wp-block-code command_container\"><code>Eseutil \/mh &lt;database file full path&gt;<\/code><\/pre><figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"675\" height=\"482\" src=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2020\/09\/CMD-1.png\" alt=\"Verify the Database Shutdown State\" class=\"wp-image-193340 apply-gradient-on-post-images\" srcset=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2020\/09\/CMD-1.png 675w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2020\/09\/CMD-1-300x214.png 300w\" sizes=\"auto, (max-width: 675px) 100vw, 675px\" \/><\/figure><p class=\"wp-block-paragraph\">For full eseutil \/mh output interpretation, see <a href=\"https:\/\/learn.microsoft.com\/en-us\/archive\/technet-wiki\/4180.exchange-how-to-use-eseutil-to-repairrecover-exchange-databases\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">Microsoft&rsquo;s eseutil reference<\/a>.<\/p><p class=\"wp-block-paragraph\">Below is a matrix to help you in following up this guide with instructions depending on the results found from the above steps (checks).<\/p><figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><tbody><tr><td>Services Status<\/td><td>Database State<\/td><td>Go to<\/td><\/tr><tr><td>Any Service is Stopped<\/td><td>Any State<\/td><td>Method 1 &mdash; Restart the Services<\/td><\/tr><tr><td>All Running<\/td><td>Clean Shutdown<\/td><td>Method 3 &mdash; Check Permissions<\/td><\/tr><tr><td>All Running<\/td><td>Dirty Shutdown<\/td><td>Method 2 &mdash; Soft Recovery<\/td><\/tr><tr><td>All Running<\/td><td>Clean Shutdown &mdash; copied DB<\/td><td>Method 4 &mdash; Set AllowFileRestore Flag<\/td><\/tr><\/tbody><\/table><\/figure><h2 class=\"wp-block-heading\" id=\"how-to-resolve-the-hr0x80040115-error?\">How to Resolve the HR0x80040115 Error?<\/h2><p class=\"wp-block-paragraph\">You can follow the methods mentioned below to fix this error in Exchange Server 2013, 2016, 2019, and Subscription Edition.<\/p><h3 class=\"wp-block-heading\">Method 1 &mdash; Restart the Exchange Services<\/h3><p class=\"wp-block-paragraph\">It might happen that there are some services which are not started. So, you can start them by:<\/p><ul class=\"wp-block-list\">\n<li>Pressing Windows + R and typing services.msc in the Run utility.<\/li>\n\n\n\n<li>Then, running the Start-Service &lt;service name&gt; command.<\/li>\n<\/ul><figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"346\" height=\"89\" src=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2020\/09\/CMD-2.png\" alt=\"Restart the Exchange Services\" class=\"wp-image-193341 apply-gradient-on-post-images\" srcset=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2020\/09\/CMD-2.png 346w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2020\/09\/CMD-2-300x77.png 300w\" sizes=\"auto, (max-width: 346px) 100vw, 346px\" \/><\/figure><p class=\"wp-block-paragraph\">You can also do this via the <strong>Services<\/strong> Management Console. Right-click on the service and select <strong>Restart<\/strong>.<\/p><figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"704\" height=\"376\" src=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2020\/09\/Services-2.png\" alt=\"Services Management Console\" class=\"wp-image-193342 apply-gradient-on-post-images\" srcset=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2020\/09\/Services-2.png 704w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2020\/09\/Services-2-300x160.png 300w\" sizes=\"auto, (max-width: 704px) 100vw, 704px\" \/><\/figure><p class=\"wp-block-paragraph\">If any service is not starting, you have to check the Event Viewer and the Windows Logs\/Application. Here, you can find the reason.<\/p><p class=\"wp-block-paragraph\">Once all services are running, retry to mount the database via the Exchange Management Shell or from the Exchange Admin Center.<\/p><h3 class=\"wp-block-heading\">Method 2 &mdash; Fix Dirty Shutdown State (Soft Recovery)<\/h3><p class=\"wp-block-paragraph\">If your database is in <a href=\"https:\/\/www.stellarinfo.com\/article\/resolve-exchange-dirty-shutdown-error.php\">Dirty Shutdown state<\/a>, then the first step is to check the consistency integrity of the transaction logs. You can use the <a href=\"https:\/\/www.stellarinfo.com\/blog\/how-to-use-eseutil-for-exchange-database-repair\/\">EseUtil command<\/a> with the ml parameter.<\/p><pre class=\"wp-block-code command_container\"><code>EseUtil \/ml &lt;transaction log&gt;<\/code><\/pre><figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"656\" height=\"412\" src=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2020\/09\/CMD-3.png\" alt=\"Fix Dirty Shutdown State \" class=\"wp-image-193343 apply-gradient-on-post-images\" srcset=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2020\/09\/CMD-3.png 656w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2020\/09\/CMD-3-300x188.png 300w\" sizes=\"auto, (max-width: 656px) 100vw, 656px\" \/><\/figure><blockquote class=\"note_alert\">\n<p class=\"wp-block-paragraph\"><strong>Note: <\/strong>If log integrity errors are detected, review the transaction log state before running soft recovery, as recovery may fail if required logs are missing or damaged. &nbsp;&nbsp;<\/p>\n<\/blockquote><p class=\"wp-block-paragraph\">To perform soft recovery process, you can use the EseUtil command as given below:<\/p><pre class=\"wp-block-code command_container\"><code>eseutil \/r E00 \/l &lt;logs path&gt; \/d &lt;databases full file path&gt;<\/code><\/pre><figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"645\" height=\"253\" src=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2020\/09\/CMD-4.png\" alt=\"use the EseUtil command\" class=\"wp-image-193344 apply-gradient-on-post-images\" srcset=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2020\/09\/CMD-4.png 645w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2020\/09\/CMD-4-300x118.png 300w\" sizes=\"auto, (max-width: 645px) 100vw, 645px\" \/><\/figure><h3 class=\"wp-block-heading\">Method 3 &mdash; Verify Admin Permissions (RBAC)<\/h3><p class=\"wp-block-paragraph\">You need to check if the account performing the operation has the correct Exchange Server RBAC permissions &ndash; the right role assignment, role group, and membership. To check this, run the below command:<\/p><pre class=\"wp-block-code command_container\"><code>Get-ManagementRoleAssignment -RoleAssignee \"&lt;user&gt;\" | ft Role,RoleAssigneeName,AssignmentMethod<\/code><\/pre><figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"990\" height=\"214\" src=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2020\/09\/CMD-5.png\" alt=\"Verify Admin Permissions\" class=\"wp-image-193345 apply-gradient-on-post-images\" srcset=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2020\/09\/CMD-5.png 990w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2020\/09\/CMD-5-300x65.png 300w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2020\/09\/CMD-5-768x166.png 768w\" sizes=\"auto, (max-width: 990px) 100vw, 990px\" \/><\/figure><p class=\"wp-block-paragraph\">To run the Mount-Database command, the account must be a member of the Organization Management or Server Management role group.<\/p><p class=\"wp-block-paragraph\">Next, you need to confirm that the RBAC permissions are enforced through a role assignment policy token. This can be done by using the command below:<\/p><pre class=\"wp-block-code command_container\"><code>Get-ManagementRoleAssignment -RoleAssignee \"&lt;user&gt;\" -Delegating:$false<\/code><\/pre><figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"986\" height=\"226\" src=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2020\/09\/CMD-6-1.png\" alt=\"Confirm Admin Permissions\" class=\"wp-image-193348 apply-gradient-on-post-images\" srcset=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2020\/09\/CMD-6-1.png 986w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2020\/09\/CMD-6-1-300x69.png 300w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2020\/09\/CMD-6-1-768x176.png 768w\" sizes=\"auto, (max-width: 986px) 100vw, 986px\" \/><\/figure><p class=\"wp-block-paragraph\">The last thing to check is that the RBAC is reachable through the Exchange PowerShell endpoint by using the below command. The command will return the URLs.<\/p><pre class=\"wp-block-code command_container\"><code>Get-PowerShellVirtualDirectory | fl Name,Server,InternalUrl,ExternalUrl<\/code><\/pre><figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"739\" height=\"152\" src=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2020\/09\/CMD-7-1.png\" alt=\"check is that the RBAC is reachable\" class=\"wp-image-193349 apply-gradient-on-post-images\" srcset=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2020\/09\/CMD-7-1.png 739w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2020\/09\/CMD-7-1-300x62.png 300w\" sizes=\"auto, (max-width: 739px) 100vw, 739px\" \/><\/figure><h3 class=\"wp-block-heading\">Method 4 &mdash; Set AllowFileRestore for Copied EDB<\/h3><p class=\"wp-block-paragraph\">When a database file has been manually copied or restored from backup, the Exchange Server marks it with an <strong>AllowFileRestore<\/strong> flag (set as true). If this flag is still set to true when you try to mount the database normally, the Exchange Server may refuse to mount it as a safety measure. Run the following command to reset the flag:<\/p><pre class=\"wp-block-code command_container\"><code>Set-MailboxDatabase \"&lt;database name&gt;\" -AllowFileRestore $false<\/code><\/pre><figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"78\" src=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2020\/09\/CMD-8.png\" alt=\"Set AllowFileRestore for Copied EDB\" class=\"wp-image-193350 apply-gradient-on-post-images\" srcset=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2020\/09\/CMD-8.png 510w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2020\/09\/CMD-8-300x46.png 300w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/><\/figure><h3 class=\"wp-block-heading\">Method 5 &mdash; Check RPC\/Network Connectivity<\/h3><p class=\"wp-block-paragraph\">There are different things to check but you should start with the Exchange Server built-in RPC test. This will give you the health of your RPC\/MAPI.<\/p><pre class=\"wp-block-code command_container\"><code><a href=\"https:\/\/learn.microsoft.com\/en-us\/powershell\/module\/exchangepowershell\/test-mapiconnectivity?view=exchange-ps\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">Test-MAPIConnectivity<\/a> -Server &lt;MailboxServerName&gt;<\/code><\/pre><figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"582\" height=\"155\" src=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2020\/09\/CMD-9.png\" alt=\"Check RPC\/Network Connectivity\" class=\"wp-image-193351 apply-gradient-on-post-images\" srcset=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2020\/09\/CMD-9.png 582w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2020\/09\/CMD-9-300x80.png 300w\" sizes=\"auto, (max-width: 582px) 100vw, 582px\" \/><\/figure><p class=\"wp-block-paragraph\">If the database is not mounted, you should go back to method 2 to check the database.<\/p><p class=\"wp-block-paragraph\">Next, you should check that the RPC Client Access service is reachable by using the below command.<\/p><pre class=\"wp-block-code command_container\"><code><a href=\"https:\/\/learn.microsoft.com\/en-us\/powershell\/module\/exchangepowershell\/test-servicehealth?view=exchange-ps\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">Test-ServiceHealth<\/a> -Server &lt;MailboxServerName&gt;<\/code><\/pre><figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"912\" height=\"384\" src=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2020\/09\/CMD-10.png\" alt=\"check that the RPC Client Access service\" class=\"wp-image-193354 apply-gradient-on-post-images\" srcset=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2020\/09\/CMD-10.png 912w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2020\/09\/CMD-10-300x126.png 300w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2020\/09\/CMD-10-768x323.png 768w\" sizes=\"auto, (max-width: 912px) 100vw, 912px\" \/><\/figure><p class=\"wp-block-paragraph\">This will give you an indication if the necessary services are running.<\/p><p class=\"wp-block-paragraph\">If all are running, you need to test that the mailbox server is reachable via the TCP port 135, which is the endpoint mapper.<\/p><pre class=\"wp-block-code command_container\"><code>Test-NetConnection &lt;MailboxServerName&gt; -Port 135<\/code><\/pre><figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"384\" height=\"185\" src=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2020\/09\/CMD-11.png\" alt=\"test that the mailbox server is reachable\" class=\"wp-image-193353 apply-gradient-on-post-images\" srcset=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2020\/09\/CMD-11.png 384w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2020\/09\/CMD-11-300x145.png 300w\" sizes=\"auto, (max-width: 384px) 100vw, 384px\" \/><\/figure><p class=\"wp-block-paragraph\">Now, when you&rsquo;ve completed all the steps and the database is mounted, you should check the end-to-end email flow by sending and receiving emails on a mailbox.<\/p><h3 class=\"wp-block-heading\">Method 6 &mdash; Use Stellar Repair for Exchange (When All Methods Fail)<\/h3><p class=\"wp-block-paragraph\">When native recovery methods fails to resolve the error, this indicates corruption in the database or missing\/deleted\/corrupted transaction logs. This will not be fixed by using the ESEUtil and restoring from backup would result in data loss. In such cases, you should use a specialized <a href=\"https:\/\/www.stellarinfo.com\/edb-exchange-server-recovery.htm\">Exchange recovery tool<\/a>, like Stellar Repair for Exchange. It can recover data from any version of Exchange Server, and can open orphaned (dismounted) databases and of any size. You can granularly export to PST file or to a new live Exchange Server database with automatic mailbox matching, priority exports, and parallel exports. This will reduce the recovery time and help to comply with the business needs. The tool can process all resources of the Exchange Server database &ndash; user mailboxes, user archives, shared mailboxes, disabled mailboxes, public folders, and even purged\/deleted items.<\/p><h2 class=\"wp-block-heading\" id=\"verification-after-fix\">Verification after Fix<\/h2><p class=\"wp-block-paragraph\">After all the steps have been done and everything seems to be healthy, you need to make sure that the database is mounted and healthy. For this, use the below command:<\/p><pre class=\"wp-block-code command_container\"><code>Get-MailboxDatabase -Identity \"&lt;database name&gt;\" -Status | fl Name,Mounted<\/code><\/pre><figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"586\" height=\"126\" src=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2020\/09\/CMD-12.png\" alt=\"Verification after Fix\" class=\"wp-image-193352 apply-gradient-on-post-images\" srcset=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2020\/09\/CMD-12.png 586w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2020\/09\/CMD-12-300x65.png 300w\" sizes=\"auto, (max-width: 586px) 100vw, 586px\" \/><\/figure><blockquote class=\"note_alert\">\n<p class=\"wp-block-paragraph\">Note: First, mount the database using <a href=\"https:\/\/learn.microsoft.com\/en-us\/powershell\/module\/exchangepowershell\/mount-database?view=exchange-ps\">Mount-Database<\/a> in EMS.<\/p>\n<\/blockquote><p class=\"wp-block-paragraph\">The databases which are mounted should show the status as <strong>True<\/strong>. <strong>False<\/strong> means that the database is dismounted due to an issue.<\/p><p class=\"wp-block-paragraph\">You should also use the EseUtil to check the state of the database.<\/p><pre class=\"wp-block-code command_container\"><code>Eseutil \/mh &lt;database file&gt;<\/code><\/pre><figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"658\" height=\"466\" src=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2020\/09\/CMD-13.png\" alt=\"use the EseUtil to check the state of the database\" class=\"wp-image-193355 apply-gradient-on-post-images\" srcset=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2020\/09\/CMD-13.png 658w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2020\/09\/CMD-13-300x212.png 300w\" sizes=\"auto, (max-width: 658px) 100vw, 658px\" \/><\/figure><p class=\"wp-block-paragraph\">If you found the state as <strong>Clean Shutdown<\/strong>, then the database is healthy and you can mount it. But if it is in <strong>Dirty<\/strong> <strong>Shutdown <\/strong>state, then there is an inconsistent log or corruption in the database.<\/p><p class=\"wp-block-paragraph\">If you&rsquo;ve a Database Availability Group (DAG), then use the following command to know the status of a copy.<\/p><pre class=\"wp-block-code command_container\"><code>Get-MailboxDatabaseCopyStatus -Identity \"&lt;database name&gt;\" | fl *<\/code><\/pre><figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"652\" height=\"386\" src=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2020\/09\/CMD-14.png\" alt=\"Database Availability Group\" class=\"wp-image-193356 apply-gradient-on-post-images\" srcset=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2020\/09\/CMD-14.png 652w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2020\/09\/CMD-14-300x178.png 300w\" sizes=\"auto, (max-width: 652px) 100vw, 652px\" \/><\/figure><p class=\"wp-block-paragraph\">You should also check the email flow from the resources on the database. This helps you to confirm that the database is healthy and the users can access their mailboxes.<\/p><h2 class=\"wp-block-heading\" id=\"how-to-prevent-the-hr0x80040115-error-from-recurring?\">How to Prevent the HR0x80040115 Error from Recurring?<\/h2><p class=\"wp-block-paragraph\">This error can be avoided in future by following these practices and tips:<\/p><ul class=\"wp-block-list\">\n<li>Set all Exchange services to Automatic (Delayed Start) so they restart properly after Windows updates.<\/li>\n\n\n\n<li>Enable monitoring for Information Store service health via Exchange Server health checks (such as Get-HealthReport).<\/li>\n\n\n\n<li>Create a scheduled task to alert when MSExchangeIS stops.<\/li>\n\n\n\n<li>Always run eseutil \/mh on a database after any unclean shutdown before attempting to mount.<\/li>\n\n\n\n<li>Monitor performance of the server, including storage space.<\/li>\n\n\n\n<li>Check the Event Viewer and monitor the System and Application logs for any early warnings and signs.<\/li>\n<\/ul><h2 class=\"wp-block-heading\" id=\"conclusion\">Conclusion<\/h2><p class=\"wp-block-paragraph\">In this detailed guide, we have provided the solutions &ndash; with stepwise instructions &ndash; to resolve the HR0x80040115 (ec=-2147221227) error. In case the native solutions didn&rsquo;t work for you, then there are chances that database is corrupted. For quick resolution, you should use an advanced Exchange recovery tool, like Stellar Repair for Exchange. It can recover all the mailboxes and other items from corrupt database, and export them directly to a live Exchange Server.<\/p><h2 class=\"wp-block-heading\" id=\"faqs\">FAQs<\/h2>\n","protected":false},"excerpt":{"rendered":"<p>You may encounter the error HR0x80040115 (MapiExceptionNetworkError) when the Exchange Server is&hellip; <a class=\"more-link\" href=\"https:\/\/www.stellarinfo.com\/blog\/resolve-unable-mount-database-hr0x80040115-error\/\">Continue reading <span class=\"screen-reader-text\">Unable to Mount Database HR0x80040115 (ec=-2147221227) Error in Exchange Server 2013\/2016\/2019\/SE<\/span><\/a><\/p>\n","protected":false},"author":17,"featured_media":63597,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[25],"tags":[],"class_list":["post-63520","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-exchange-server","entry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How to Resolve Unable to Mount Database HR0x80040115 (ec=-2147221227) Error in Exchange Server<\/title>\n<meta name=\"description\" content=\"Fix HR0x80040115 by restarting Exchange services, repairing dirty shutdown state, verifying admin permissions, or using Stellar Repair for Exchange for advance recovery.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" 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