{"id":64636,"date":"2020-09-17T13:33:25","date_gmt":"2020-09-17T13:33:25","guid":{"rendered":"https:\/\/www.stellarinfo.com\/blog\/?p=64636"},"modified":"2025-08-06T05:22:18","modified_gmt":"2025-08-06T05:22:18","slug":"fix-ntfs-sys-missing-or-corrupt-in-windows-10","status":"publish","type":"post","link":"https:\/\/www.stellarinfo.com\/blog\/fix-ntfs-sys-missing-or-corrupt-in-windows-10\/","title":{"rendered":"How to Fix Failed Ntfs.sys in Windows 11\/10?"},"content":{"rendered":"
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\"Stellar\"<\/figure>\n<\/div>

-Source<\/a><\/p>

If you encounter NTFS.SYS<\/em> blue screen error on your system, it is probably because of corrupt NTFS, bad sectors on the hard drive, or incompatible device drivers. Sometimes, depletion of non-paged pool memory, malware attack on your PC, and corrupt system files may also induce this error. You may see this error showing up with the stop code – System_Service_Exception (See Image 1<\/strong>). <\/p>

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Image 1: System_Service_Exception (Ntfs.sys) error<\/span><\/em><\/figcaption><\/figure>\n<\/div>

Due to this error, your system may shut down abruptly, get stuck at a booting loop, or even crash, making you lose access to your data. Read this guide to learn some popular methods to fix NTFS.sys problem on your own.<\/p>

Recover data lost due to Ntfs.sys crash with a professional Data Recovery Software<\/a><\/u>.<\/em><\/p>

Fix Failed NTFS.SYS (System_Service_Exception) in Windows 11\/10<\/strong><\/h2>
Enable the safe mode with networking before performing any methods to make sure you don’t face any interruption\/problem while trying to solve this error.<\/strong><\/figure>

Follow the given steps to Enable Safe Mode with Networking:<\/span><\/p>

a.<\/strong> If you see this blue screen error on your system, turn it off.<\/p>

b.<\/strong> Reboot it and as it starts showing up Windows logo on the screen, turn it off with the power button.<\/p>

c.<\/strong> Repeat this step thrice and then allow your PC to restart.<\/p>

d.<\/strong> After this, choose Advanced options<\/strong> from the Automatic Repair environment<\/em>. (See Image 2<\/strong>)<\/p>

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Image 2: Select Advanced options<\/span><\/em><\/figcaption><\/figure>\n<\/div>

e.<\/strong> On the Choose an option<\/strong> screen, click Troubleshoot<\/strong>. (See Image 3<\/strong>)<\/p>

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Image 3: Select Troubleshoot from ‘Choose an option’ screen<\/span><\/em><\/figcaption><\/figure>\n<\/div>

f.<\/strong> Next, on the Troubleshoot <\/strong>screen, choose Advanced options<\/strong>. (See Image 4<\/strong>)<\/p>

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Image 4: Choose Advanced option from Troubleshoot screen<\/span><\/em><\/figcaption><\/figure>\n<\/div>

g.<\/strong> On the Advanced options<\/strong> screen, click Startup Settings<\/strong>. (See Image<\/strong> 5<\/strong>)<\/p>

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Image 5: Select Startup Settings from Advanced options<\/span><\/em><\/figcaption><\/figure>\n<\/div>

h.<\/strong> Afterward, click Restart on the Startup Settings<\/strong> screen. (See Image 6<\/strong>)<\/p>

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Image 6: Choose to restart PC from Startup Settings<\/span><\/em><\/figcaption><\/figure>\n<\/div>

i.<\/strong> Once the PC restarts, choose option 5<\/strong> from the list or press F5 <\/strong>for enabling safe mode with networking.<\/p>

j.<\/strong> After enabling the Safe Mode, you may start performing the following fixes to solve error- Ntfs.sys system service exception on windows 11\/10.<\/p>

Method 1: Update Device Driver<\/strong><\/p>

Sometimes, the outdated, incompatible, or corrupt device drivers may cause this blue screen of death error. You may download and install updated device drivers by following the given steps:<\/p>

a.<\/strong> Open Device Manager<\/strong> and navigate to Display Adapters<\/strong>. (See Image 7<\/strong>)<\/p>

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Image 7: Navigate to Display Adapters from ‘Device Manager’ screen<\/span><\/em><\/figcaption><\/figure>\n<\/div>

b.<\/strong> Expand Display Adapters<\/em> <\/strong>and select the problematic driver.<\/p>

c.<\/strong> Right-click on the driver and select Update driver<\/strong> from the available options. (See Image 8<\/strong>)<\/p>

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Image 8: Choose ‘Update driver’ option<\/span><\/em><\/figcaption><\/figure>\n<\/div>

d.<\/strong> On the next prompt, click ‘Search automatically for drivers<\/strong>.’ (See Image 9<\/strong>)<\/p>

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Image 9: Select Search automatically for drivers<\/span><\/em><\/figcaption><\/figure>\n<\/div>

e.<\/strong> Windows starts searching for an updated version of the drivers. You may install the latest driver software to fix the error ‘System Service Exception Windows 11\/10.’<\/strong><\/p>

You may also update the driver through Windows Update. Follow the given steps to do so:<\/em><\/strong><\/p>

a.<\/strong> Open System Settings<\/strong> and follow Update & Security > Windows Update<\/strong>.<\/p>

b.<\/strong> Check for the latest updates available. If the updates are available, click ‘Install now’<\/strong> and then restart your system. (See Image 10<\/strong>)<\/p>

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Image 10: Install Windows Update from System Settings<\/span><\/em><\/figcaption><\/figure>\n<\/div>

c.<\/strong> Reboot your PC and check whether the error is resolved.<\/p>

Method 2: Scan your computer for computer viruses<\/strong><\/p>

If the system is affected by a virus or malware, you may encounter this error. You may scan for malware ‘Windows Security’<\/strong> utility. To do so, follow the given steps:<\/p>

a.<\/strong> Open System Settings<\/strong> and go to Update & Security<\/strong>. (See Image 11<\/strong>)<\/p>

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Image 11: Select Update & Security from System Settings app<\/span><\/em><\/figcaption><\/figure>\n<\/div>

b.<\/strong> Navigate to Windows Security<\/strong> and open it. (See Image 12<\/strong>)<\/p>

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Image 12: Open Windows Security<\/span><\/em><\/figcaption><\/figure>\n<\/div>

c.<\/strong> Move to the Virus & threat protection<\/strong> on the right panel. (See Image 13<\/strong>)<\/p>

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Image 13: Click Virus & threat protection under Windows Security<\/span><\/em><\/figcaption><\/figure>\n<\/div>

d.<\/strong> Follow the given instructions on the screen to check malware and get rid of it.<\/p>

Method 3:  Remove BitDefender and\/or Webroot<\/strong><\/p>

Some of the third-party antivirus programs may lead Windows to malfunction and cause NTFS.SYS BSOD error with stop code ‘System Service Exception’<\/strong>. You may fix this by removing BitDefender or Webroot using the following steps:<\/p>

a.<\/strong> Open System Settings <\/strong>and go to Apps<\/strong>. (See Image 14<\/strong>)<\/p>

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Image 14: Open Apps from System Settings app<\/span><\/em><\/figcaption><\/figure>\n<\/div>

b.<\/strong> Find if you have BitDefender or Webroot<\/strong> installed on your system.<\/p>

c.<\/strong> If it is installed in your PC, right-click on it to Uninstall<\/strong>. (See Image 15)<\/strong><\/p>

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Image 15: Uninstall the BitDefender or Webroot installed on your system (If any)<\/span><\/em><\/figcaption><\/figure>\n<\/div>

d.<\/strong> Restart the system to see if the stop code system service exception persists.<\/p>

Method 4: Run SFC Scan<\/strong><\/p>

This error may also occur due to missing or corrupt system files. You may run SFC (System File Checker) utility to check for any system files’ corruption and fix it. Follow the below-given steps:<\/p>

a.<\/strong> Type cmd<\/strong> in Windows’ search box to open Command Prompt<\/strong> and run it as an administrator. (See Image 16<\/strong>)<\/p>

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Image 16: Run Command Prompt as an administrator<\/span><\/em><\/figcaption><\/figure>\n<\/div>

b.<\/strong> Click ‘Yes’<\/strong> to open Command Prompt.<\/p>

c.<\/strong> On Command Prompt screen, type sfc\/scannow<\/strong> and hit Enter<\/strong>. (See Image 17<\/strong>)<\/p>

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Image 17: Run SFC command<\/span><\/em><\/figcaption><\/figure>\n<\/div>

d.<\/strong> The process will take time to check the corrupt system files and fix it to resolve the error code: System Service Exception in Windows 11\/10.<\/p>

Method 5: Run CHKDSK Command<\/strong><\/p>

Sometimes, this problem may occur if the hard drive is faulty or consists of bad sectors. You may check your hard disk for errors and fix it by running the CHKDSK command. Follow the below-said steps:<\/p>

a.<\/strong> Open Command Prompt<\/em>, run it as administrator and type chkdsk f: \/f<\/strong> and press Enter<\/strong>. (See Image 18<\/strong>)<\/p>

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Image 18: Run CHKDSK Command<\/span><\/em><\/figcaption><\/figure>\n<\/div>

b.<\/strong> Wait until the process is completed and then exit the Command Prompt.<\/p>

c.<\/strong> Restart the system and check if you have fixed the issue.<\/p>

[Caution<\/strong>: Running the CHKDSK command can fix the hard drive corruption. However, you will end up losing your data after performing this method as it scans the drive and marks down the bad sectors on it, helping Windows understand not to read or store data from bad sectors.]<\/p>

It is suggested to use a powerful data recovery tool such as Stellar Data Recovery Professiona<\/strong>l to recover lost data after using the CHKDSK command<\/a>. This do-it-yourself (DIY) software can efficiently extract multiple kinds of data simultaneously. Be it your favorite pictures and videos or your essential official documents, emails, files, etc. you may recover them quickly using this software. The software facilitates data recovery from formatted, corrupted, or missing drive partitions and storage devices. It features ‘Create Recovery Drive’ utility. Using this utility, you may create a bootable media to restore data from unbootable, dead, crashed, or BSOD affected systems. Check out this video:<\/p>

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