{"id":92334,"date":"2021-12-24T10:30:48","date_gmt":"2021-12-24T10:30:48","guid":{"rendered":"https:\/\/www.stellarinfo.com\/blog\/?p=92334"},"modified":"2026-03-25T07:07:16","modified_gmt":"2026-03-25T07:07:16","slug":"how-to-fix-unable-to-load-video-an-error-occurred","status":"publish","type":"post","link":"https:\/\/www.stellarinfo.com\/blog\/how-to-fix-unable-to-load-video-an-error-occurred\/","title":{"rendered":"How to fix \u2018Unable to load Video: An Error Occurred\u2019"},"content":{"rendered":"<?xml encoding=\"utf-8\" ?><?xml encoding=\"utf-8\" ?><p><em>&lsquo;I am frequently facing &lsquo;unable to load video&rsquo; error message ever since iOS 16 update. Its annoying as I cannot watch videos on iPhone. How to fix the issue?&rsquo;<\/em><\/p><p><em>&lsquo;Since I upgraded to iPhone14 Pro from iPhone 11, I have problem playing a few videos. It states &lsquo;error loading video&rsquo;. I even bought more iCloud storage but no luck. Please help.&rsquo;<\/em><\/p><p>Videos not loading on iPhone or show &lsquo;Unable to load video, an error occurred&rsquo; message is a persistent issue faced by iPhone users, even after successive iOS upgrades, irrespective of the iPhone model.<\/p><p>As the annoying error stops you from watching your favorite videos on iPhone, you want to fix it soon. But before that its&rsquo; important to understand what could be the cause of this &lsquo;unable to load video&rsquo; error, to troubleshoot the problem accordingly.<\/p><h2 class=\"wp-block-heading\" id=\"why-iphone-shows-unable-to-load-videos-error?\"><strong>Why iPhone shows unable to load videos error?<\/strong><\/h2><p>There is no single reason for video loading error. Usually, videos saved in iCloud would display unable to load error on iPhone, if the Internet is off or you have slow connection.<\/p><p>Another common reason behind videos not loading on iPhone is that the &lsquo;<strong>optimize storage<\/strong>&rsquo; option is enabled on your iOS device. Apple offers this feature to save space on your iOS device and stores the full resolution videos to iCloud. However, this often results in the video loading problem on the device.<\/p><p>Its&rsquo; also possible that your iPhone has insufficient space, which prevents videos from loading. There could also be a bug that can be fixed with iPhone update.<\/p><h2 class=\"wp-block-heading\" id=\"9-ways-to-fix-&lsquo;unable-to-load-video,-an-error-occurred&rsquo;-on-iphone,-ipad\"><strong>9 Ways to Fix &lsquo;Unable to load Video, an error occurred&rsquo; on iPhone, iPad<\/strong><\/h2><figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"600\" src=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2021\/12\/Featured-Unable-to-load-Video-an-error-occurred.jpg\" alt=\"Unable to load Video\" class=\"wp-image-92337 apply-gradient-on-post-images\" srcset=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2021\/12\/Featured-Unable-to-load-Video-an-error-occurred.jpg 1000w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2021\/12\/Featured-Unable-to-load-Video-an-error-occurred-300x180.jpg 300w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2021\/12\/Featured-Unable-to-load-Video-an-error-occurred-768x461.jpg 768w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2021\/12\/Featured-Unable-to-load-Video-an-error-occurred-380x228.jpg 380w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2021\/12\/Featured-Unable-to-load-Video-an-error-occurred-550x330.jpg 550w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2021\/12\/Featured-Unable-to-load-Video-an-error-occurred-800x480.jpg 800w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><\/figure><h3 class=\"wp-block-heading\" id=\"h-method-1-restart-iphone\"><strong>Method 1: Restart iPhone<\/strong><\/h3><p>Restart, also called soft reset can fix error in loading video on iPhone or iPad. Close all the applications and restart your iPhone or iPad.<\/p><h3 class=\"wp-block-heading\" id=\"h-method-2-turn-on-internet-of-the-ios-device\"><strong>Method 2: Turn on Internet of the iOS device<\/strong><\/h3><p>If you are watching YouTube, Netflix, or other online videos, ensure cellular data of your device is turned on. In case you are facing the error &lsquo;unable to load video: an error occurred&rsquo; while loading a higher quality version of the video on iPhone, try by switching to uninterrupted Wi-Fi connection. Note that high speed Internet is necessary for streaming videos on iOS device.<\/p><h3 class=\"wp-block-heading\" id=\"h-method-3-update-your-ios-device\"><strong>Method 3: Update your iOS device<\/strong><\/h3><p>You can update the device to fix &lsquo;unable to load video&rsquo; error on iPhone or iPad. To update your iPhone or iPad follow the given steps. Before that make sure Wi-Fi is turned on.<\/p><ul class=\"wp-block-list\">\n<li>Go to <strong>Settings &gt; General &gt; Software Update.<\/strong><\/li>\n\n\n\n<li>Click <strong>Download and Install <\/strong>followed by <strong>Install Now.<\/strong><\/li>\n<\/ul><h3 class=\"wp-block-heading\" id=\"h-method-4-turn-off-the-optimize-storage-option\"><strong>Method 4: Turn off the Optimize Storage option<\/strong><\/h3><p>When &lsquo;optimize storage&rsquo; option is enabled on your iOS device, all the full-resolution high quality videos and photos get saved in iCloud while only the compressed space-saving versions are on your iPhone.<\/p><p>Thus, when you try to open a video on the iOS device, it takes time eventually to load it from iCloud. While sometimes, the video may not load at all. Try to fix unable to load video on iPhone by turning off this feature. Here are steps to disable optimize storage&rsquo; option:<\/p><ul class=\"wp-block-list\">\n<li>Open <strong>Settings<\/strong>. Click on your name.<\/li>\n\n\n\n<li>Tap on <strong>iCloud &gt; Photos<\/strong>.<\/li>\n\n\n\n<li>Below <strong>Optimize iPhone Storage<\/strong>, tap on <strong>Download and Keep Originals<\/strong> option.<\/li>\n<\/ul><figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"936\" height=\"680\" src=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2021\/12\/ios14-disable-optimize-storage.jpg\" alt=\"Disable Optimise iPhone Storage Option\" class=\"wp-image-92338 apply-gradient-on-post-images\" srcset=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2021\/12\/ios14-disable-optimize-storage.jpg 936w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2021\/12\/ios14-disable-optimize-storage-300x218.jpg 300w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2021\/12\/ios14-disable-optimize-storage-768x558.jpg 768w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2021\/12\/ios14-disable-optimize-storage-380x276.jpg 380w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2021\/12\/ios14-disable-optimize-storage-550x400.jpg 550w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2021\/12\/ios14-disable-optimize-storage-800x581.jpg 800w\" sizes=\"auto, (max-width: 936px) 100vw, 936px\" \/><figcaption class=\"wp-element-caption\"><em>Figure: Disable Optimise iPhone Storage Option<\/em><\/figcaption><\/figure><p>Wait until the iPhone downloads all the videos from iCloud. You should now be able to open videos without loading error.<\/p><h3 class=\"wp-block-heading\" id=\"h-method-5-update-the-app-that-shows-video-load-error-on-iphone\"><strong>Method 5: Update the app that shows video load error on iPhone<\/strong><\/h3><p>If the video loading issue error pops up in a particular app like YouTube, Instagram, then update the application. If the update doesn&rsquo;t help, you can reinstall the app also. This should fix videos not loading error or buffering issues. App update are available in App Store. To update any iPhone app follow the given steps:<\/p><ul class=\"wp-block-list\">\n<li>Open the App Store.<\/li>\n\n\n\n<li>Now click on your profile icon on top.<\/li>\n<\/ul><figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"936\" height=\"680\" src=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2021\/12\/iPhone-Update-apps-in-app-store.jpg\" alt=\"Update app in App Store\" class=\"wp-image-92339 apply-gradient-on-post-images\" srcset=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2021\/12\/iPhone-Update-apps-in-app-store.jpg 936w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2021\/12\/iPhone-Update-apps-in-app-store-300x218.jpg 300w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2021\/12\/iPhone-Update-apps-in-app-store-768x558.jpg 768w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2021\/12\/iPhone-Update-apps-in-app-store-380x276.jpg 380w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2021\/12\/iPhone-Update-apps-in-app-store-550x400.jpg 550w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2021\/12\/iPhone-Update-apps-in-app-store-800x581.jpg 800w\" sizes=\"auto, (max-width: 936px) 100vw, 936px\" \/><figcaption class=\"wp-element-caption\"><em>Figure: Update app in App Store<\/em><\/figcaption><\/figure><ul class=\"wp-block-list\">\n<li>Scroll to find your app and click on the <strong>Update<\/strong> button next to it. You can also click on <strong>Update All<\/strong> on top.<\/li>\n<\/ul><h3 class=\"wp-block-heading\" id=\"h-method-6-create-free-space-on-your-iphone\"><strong>Method 6: Create free space on your iPhone<\/strong><\/h3><p>High quality videos may not load and show error if there is no space on your iPhone. Check your iOS device, if it has enough free space. Its&rsquo; essential to have 2GB free space available in the device to play high quality and large size videos.<\/p><p>You can check the available space on your iPhone or iPad by navigating to: <strong>Settings &gt; General &gt; iPhone Storage.<\/strong><\/p><figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"936\" height=\"680\" src=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2021\/12\/ios15-iphone-12-pro-iphone-storage.jpg\" alt=\"iPhone storage screen\" class=\"wp-image-92340 apply-gradient-on-post-images\" srcset=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2021\/12\/ios15-iphone-12-pro-iphone-storage.jpg 936w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2021\/12\/ios15-iphone-12-pro-iphone-storage-300x218.jpg 300w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2021\/12\/ios15-iphone-12-pro-iphone-storage-768x558.jpg 768w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2021\/12\/ios15-iphone-12-pro-iphone-storage-380x276.jpg 380w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2021\/12\/ios15-iphone-12-pro-iphone-storage-550x400.jpg 550w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2021\/12\/ios15-iphone-12-pro-iphone-storage-800x581.jpg 800w\" sizes=\"auto, (max-width: 936px) 100vw, 936px\" \/><figcaption class=\"wp-element-caption\"><em>Figure: iPhone storage screen<\/em><\/figcaption><\/figure><p>On the top right, you will see the amount of space used on your iOS device. If the space is less, remove the useless videos, photos, apps and other data on your iPhone or iPad.<\/p><h3 class=\"wp-block-heading\" id=\"h-method-7-access-video-from-icloud-com\">Method 7: Access video from iCloud.com<\/h3><p>If the videos don&rsquo;t load on iPhone and show error, try to access them via iCloud.com on your computer by following the below steps:<\/p><ul class=\"wp-block-list\">\n<li>Open iCloud.com and enter Apple ID credentials to sign in.<\/li>\n\n\n\n<li>Click on the <strong>Photos<\/strong> or <strong>iCloud Drive<\/strong> app where the video is saved.<\/li>\n\n\n\n<li>Find your video and click on it to open.<\/li>\n<\/ul><p>There&rsquo;s also the options in <em>icloud.com<\/em> to share the video via email or download to save it on your computer.<\/p><h3 class=\"wp-block-heading\" id=\"h-method-8-repair-video-not-loading-on-iphone\">Method 8: Repair video not loading on iPhone<\/h3><p>If you face &lsquo;unable to load video&rsquo; an error occurred in Camera Roll videos of iPhone, the file may have corrupted.<\/p><p>Copy or transfer the problem video to your PC or Mac. Download and install a video repair software&mdash;<a href=\"https:\/\/www.stellarinfo.com\/disk-recovery\/video-repair.php\" target=\"_blank\" rel=\"noreferrer noopener\">Stellar Repair for Video<\/a><strong>.<\/strong> It can fix file corruption in the error throwing iPhone video. The software is compatible with MP4, MOV, HEVC, video files formats used in iPhone and iPad.<\/p><p>The software also offers a free trail wherein you can repair the corrupt video and watch its preview.<\/p><div class=\"wp-block-image\" style=\"text-align: center\">\n<figure class=\"aligncenter size-large is-resized\"><a href=\"https:\/\/cloud.stellarinfo.com\/StellarRepairforVideo-Blog.exe\"><img decoding=\"async\" class=\"wp-image-80481 apply-gradient-on-post-images\" src=\"https:\/\/www.stellarinfo.com\/images\/free-download-windows.png\" alt=\"Download for Windows\"><\/a> <a href=\"https:\/\/cloud.stellarinfo.com\/StellarRepairforVideo-B.dmg.zip\"><img decoding=\"async\" class=\"wp-image-80484 apply-gradient-on-post-images\" src=\"https:\/\/www.stellarinfo.com\/images\/free-download-Mac.png\" alt=\"Download for Mac\"><\/a><\/figure>\n<\/div><h3 class=\"wp-block-heading\" id=\"h-method-9-restore-iphone-to-factory-settings\"><strong>Method 9: Restore iPhone to factory settings<\/strong><\/h3><p>If &lsquo;unable to load video&rsquo; error is perpetual on your iPhone or iPad, in spite of trying the above methods, then factory reset can be your last bet.<\/p><p>As all know, factory reset will delete everything on your iOS device, make sure you <a href=\"https:\/\/www.stellarinfo.com\/article\/how-to-back-up-iphone.php\" target=\"_blank\" rel=\"noreferrer noopener\">create the latest backup of the iPhone<\/a> in iCloud or iTunes.<\/p><p>Follow the below steps to factory reset iPhone and fix unable to load video error:<\/p><ul class=\"wp-block-list\">\n<li>Open <strong>Settings &gt; General &gt; Reset.<\/strong><\/li>\n\n\n\n<li>Click on <strong>Erase All Content and Settings.<\/strong><\/li>\n\n\n\n<li>Enter Apple passcode. Click on <strong>Erase iPhone<\/strong> and follow the prompts.<\/li>\n<\/ul><p>Now check if the video error problem is resolved or not.<\/p><h2 class=\"wp-block-heading\" id=\"wrapping-up-&amp;-faq\"><strong>Wrapping Up &amp; FAQ<\/strong><\/h2><p>Usually one of the methods shared in this post fixes the error &ndash; &lsquo;unable to load video<ins>&lsquo;,<\/ins> an error occurred<del>&rsquo;<\/del> on iPhone. However, unfortunately if none works and you cannot play videos on iPhone, contact Apple support.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>&lsquo;I am frequently facing &lsquo;unable to load video&rsquo; error message ever since&hellip; <a class=\"more-link\" href=\"https:\/\/www.stellarinfo.com\/blog\/how-to-fix-unable-to-load-video-an-error-occurred\/\">Continue reading <span class=\"screen-reader-text\">How to fix \u2018Unable to load Video: An Error Occurred\u2019<\/span><\/a><\/p>\n","protected":false},"author":35,"featured_media":92337,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[596],"tags":[2436,2435],"class_list":["post-92334","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-video-repair","tag-iphone-video","tag-video-load-error","entry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How to Fix &#039;unable to load video&#039; error on iPhone and iPad<\/title>\n<meta name=\"description\" content=\"Seeing \u201cUnable to load video\u201d on iPhone? Fix it fast by restarting your device, updating iOS and apps, and clearing storage space.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.stellarinfo.com\/blog\/how-to-fix-unable-to-load-video-an-error-occurred\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to Fix &#039;unable to load video&#039; error on iPhone and iPad\" \/>\n<meta property=\"og:description\" content=\"Seeing \u201cUnable to load video\u201d on iPhone? 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