{"id":92531,"date":"2021-12-28T13:48:04","date_gmt":"2021-12-28T13:48:04","guid":{"rendered":"https:\/\/www.stellarinfo.com\/blog\/?p=92531"},"modified":"2024-07-31T16:04:45","modified_gmt":"2024-07-31T16:04:45","slug":"quickbooks-shipping-manager-database-stopped-working","status":"publish","type":"post","link":"https:\/\/www.stellarinfo.com\/blog\/quickbooks-shipping-manager-database-stopped-working\/","title":{"rendered":"How to Fix QuickBooks\u00ae Shipping Manager Database Not Working Error?"},"content":{"rendered":"<?xml encoding=\"utf-8\" ?><?xml encoding=\"utf-8\" ?><p>When trying to use Shipping Manager in QuickBooks&reg; Desktop (QBDT) or QuickBooks&reg; Point of Sale (POS), the Shipping Manager database might stop working and returns an error that reads:<\/p><p>&ldquo;The Shipping Manager database is newer than the Shipping Manager on this PC&rdquo;<\/p><h2 class=\"wp-block-heading\" id=\"what-causes-quickbooks&reg;-shipping-manager-to-stop-working?\">What Causes QuickBooks&reg; Shipping Manager to Stop Working?<\/h2><p><strong>Some reasons that might prevent your QB Shipping Manager database from working are as follows:<\/strong><\/p><ul class=\"wp-block-list\">\n<li>The Shipping Manager database has become corrupted<\/li>\n\n\n\n<li>QuickBooks&reg; Desktop cannot locate the recent Shipping Manager database<\/li>\n\n\n\n<li>You&rsquo;re trying to access Shipping Manager from a POS client workstation<\/li>\n<\/ul><h2 class=\"wp-block-heading\" id=\"solutions-to-fix-&lsquo;quickbooks&reg;-shipping-database-manager-stopped-working&rsquo;-error\">Solutions to Fix &lsquo;QuickBooks&reg; Shipping Database Manager Stopped Working&rsquo; Error<\/h2><p>The solution to fix the Database Manager stopped working issue varies depending on whether you&rsquo;re using Shipping Manager with QuickBooks&reg; Desktop or POS.<\/p><h3 class=\"wp-block-heading\" id=\"h-steps-to-fix-issue-in-quickbooks-desktop\">Steps to Fix Issue in QuickBooks&reg; Desktop<\/h3><ul class=\"wp-block-list\">\n<li>Ensure that QuickBooks&reg; Desktop is closed.<\/li>\n\n\n\n<li>Change the name of the Shipping Manager folder to anything, for instance, ShippingManager_OLD.<\/li>\n<\/ul><p><strong>Note:<\/strong> You can find the &lsquo;Shipping Manager&rsquo; folder in the location: C:\\Program Files\\Common Files\\Intuit\\ShippingManager. For Windows (64-bit), look for the folder in the path &ndash; C:\\Program Files (x86)\\Common Files\\Intuit\\ShippingManager.<\/p><ul class=\"wp-block-list\">\n<li>Repair&nbsp;your QBDT installation.<\/li>\n\n\n\n<li>Open your QuickBooks&reg; Desktop program, click File&nbsp;-&gt;&nbsp;Shipping&nbsp;-&gt;&nbsp;[Courier]&nbsp;Shipping Options&nbsp;-&gt;&nbsp;Settings.<\/li>\n\n\n\n<li>Specify details of your shipping account.<\/li>\n<\/ul><p>Check if your Shipping Manager database is working.<\/p><h3 class=\"wp-block-heading\" id=\"h-steps-to-fix-issue-in-quickbooks-point-of-sale\">Steps to Fix Issue in QuickBooks&reg; Point of Sale<\/h3><p>If you are experiencing an issue with the Shipping Manager database in QuickBooks Point of Sale (POS), follow these steps to resolve the issue:<\/p><p><strong>Step 1 &ndash; Rename all Shipping Manager Folders<\/strong><\/p><ul class=\"wp-block-list\">\n<li>Ensure that your QBDT and QuickBooks Point of Sale software are closed.<\/li>\n\n\n\n<li>Copy the Shipping Manager folders and paste them on Desktop.<\/li>\n\n\n\n<li>Next, rename the original Shipping Manager folders by adding &lsquo;.OLD&rsquo; at the end of those folders.<\/li>\n<\/ul><p><strong>Note:<\/strong> You can find the folders by navigating to the location  &ndash;  C:\\Program Files\\Common Files\\Intuit\\ShippingManager&rsquo;. If you&rsquo;re using QuickBooks&reg; Desktop for Windows installation, the Shipping Manager folder is located at &ndash; C:\\Program Files (x86)\\Common Files\\Intuit\\ShippingManager.<\/p><ul class=\"wp-block-list\">\n<li>Repair&nbsp;your existing POS installation to fix any errors you&rsquo;re facing in the program.<\/li>\n\n\n\n<li>Restart your PC.<\/li>\n\n\n\n<li>Open QuickBooks Point of Sale, go to the&nbsp;&lsquo;Point of Sale&rsquo;&nbsp;menu and click&nbsp;&lsquo;Shipping Manager&rsquo;&nbsp;settings.<\/li>\n\n\n\n<li>Enter details of your shipping manager account.<\/li>\n<\/ul><p><strong>Step 2 &ndash; Reinstall QuickBooks&reg; POS<\/strong><\/p><ul class=\"wp-block-list\">\n<li>Perform uninstallation of QuickBooks&reg; POS by following these steps:<\/li>\n\n\n\n<li>Press and hold the &lsquo;Windows&rsquo; + &lsquo;R&rsquo; together to open Run window.<\/li>\n\n\n\n<li>In the &lsquo;Run&rsquo; window, type &lsquo;Control Panel&rsquo;, and click &lsquo;OK&rsquo;.<\/li>\n\n\n\n<li>Select the &lsquo;Programs and Features&rsquo; option.<\/li>\n\n\n\n<li>Search for the version of POS you want to install, then click Uninstall\/Change.<\/li>\n\n\n\n<li>Follow the prompts on the screen to finish the installation process.<\/li>\n\n\n\n<li>Change the name of&nbsp;the entitlement client folder.<\/li>\n\n\n\n<li>Install the QuickBooks&reg; POS program again.<\/li>\n\n\n\n<li>Go to the File&nbsp;menu, choose Preferences -&gt;&nbsp;Company.<\/li>\n<\/ul><figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"992\" height=\"449\" src=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2021\/12\/use-quickbooks-shipping-manager-1.png\" alt=\"clear use quickbooks shipping manager\" class=\"wp-image-92536 apply-gradient-on-post-images\" srcset=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2021\/12\/use-quickbooks-shipping-manager-1.png 992w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2021\/12\/use-quickbooks-shipping-manager-1-300x136.png 300w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2021\/12\/use-quickbooks-shipping-manager-1-768x348.png 768w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2021\/12\/use-quickbooks-shipping-manager-1-380x172.png 380w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2021\/12\/use-quickbooks-shipping-manager-1-550x249.png 550w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2021\/12\/use-quickbooks-shipping-manager-1-800x362.png 800w\" sizes=\"auto, (max-width: 992px) 100vw, 992px\" \/><figcaption class=\"wp-element-caption\">Image Credit: Intuit<\/figcaption><\/figure><ul class=\"wp-block-list\">\n<li>Under the &lsquo;Sales&rsquo; menu, select &lsquo;Shipping&rsquo;. Next, uncheck &lsquo;Use QuickBooks Shipping Manager&rsquo; option, then&nbsp;click&nbsp;&lsquo;Save&rsquo;.<\/li>\n<\/ul><figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"433\" height=\"237\" src=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2021\/12\/open-company-from-quickbooks-pos-1.png\" alt=\"open shipping manager preferences\" class=\"wp-image-92535 apply-gradient-on-post-images\" srcset=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2021\/12\/open-company-from-quickbooks-pos-1.png 433w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2021\/12\/open-company-from-quickbooks-pos-1-300x164.png 300w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2021\/12\/open-company-from-quickbooks-pos-1-380x208.png 380w\" sizes=\"auto, (max-width: 433px) 100vw, 433px\" \/><figcaption class=\"wp-element-caption\">Image Credit: Intuit<\/figcaption><\/figure><ul class=\"wp-block-list\">\n<li>Again open the shipping preference, and re-select shipping manager.<\/li>\n\n\n\n<li>Press the&nbsp;&lsquo;Save&rsquo; button.<\/li>\n\n\n\n<li>Click the&nbsp;Point of Sale&nbsp;menu and select&nbsp;&lsquo;Shipping Manager&rsquo; Settings.<\/li>\n\n\n\n<li>Re-enter details of your shipping manager account.<\/li>\n<\/ul><p><strong>Note:<\/strong> In some cases, you might not need to uninstall QuickBooks &reg;  Desktop, QuickBooks &reg;  Point of Sale, or the entitlement folder. You can resolve the &lsquo;Shipping Manager database stopped working&rsquo; problem by repairing it.<\/p><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><a href=\"https:\/\/cloud.stellarinfo.com\/StellarRepairforQuickBooksSoftware-B.exe\"><img loading=\"lazy\" decoding=\"async\" width=\"252\" height=\"72\" src=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2021\/12\/free-download-1-4.png\" alt=\"Free Download for Windows \" class=\"wp-image-91389 apply-gradient-on-post-images\"><\/a><\/figure>\n<\/div><h2 class=\"wp-block-heading\" id=\"wrapping-up\">Wrapping Up<\/h2><p>This blog discussed the solutions to fix the &lsquo;Shipping Manager database stopped working&rsquo; error. In the event that you&rsquo;re <a href=\"https:\/\/www.stellarinfo.com\/blog\/fix-quickbooks-wont-open-company-file-error\/\" target=\"_blank\" rel=\"noreferrer noopener\">unable to open company file<\/a> (QBW) in QuickBooks &reg; Desktop or  QuickBooks&reg; POS  because of the problem with the Shipping manager database, you can use <a href=\"https:\/\/www.stellarinfo.com\/file-repair\/quickbooks-recovery\/quickbooks-recovery.php\" target=\"_blank\" rel=\"noreferrer noopener\">Stellar Repair for QuickBooks&reg; Software<\/a> to regain access to the QBW file. The software helps repair corruption in a company file and recover all its components. It also supports recovery of the QB data from the backup file (QBB).<\/p>\n","protected":false},"excerpt":{"rendered":"<p>When trying to use Shipping Manager in QuickBooks&reg; Desktop (QBDT) or QuickBooks&reg;&hellip; <a class=\"more-link\" href=\"https:\/\/www.stellarinfo.com\/blog\/quickbooks-shipping-manager-database-stopped-working\/\">Continue reading <span class=\"screen-reader-text\">How to Fix QuickBooks\u00ae Shipping Manager Database Not Working Error?<\/span><\/a><\/p>\n","protected":false},"author":34,"featured_media":92537,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[817],"tags":[2442,2443],"class_list":["post-92531","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-quickbooks-file-repair","tag-quickbooks-shipping-manager-database-stopped-working","tag-shipping-manager-database-error","entry"],"acf":[],"yoast_head":"<!-- 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