{"id":96585,"date":"2022-04-04T11:04:35","date_gmt":"2022-04-04T11:04:35","guid":{"rendered":"https:\/\/www.stellarinfo.com\/blog\/?p=96585"},"modified":"2023-09-22T03:18:58","modified_gmt":"2023-09-22T03:18:58","slug":"fix-error-cannot-receive-messages-mozilla-thunderbird","status":"publish","type":"post","link":"https:\/\/www.stellarinfo.com\/blog\/fix-error-cannot-receive-messages-mozilla-thunderbird\/","title":{"rendered":"How to Fix Error Cannot Receive Messages in Mozilla Thunderbird?"},"content":{"rendered":"<?xml encoding=\"utf-8\" ?><?xml encoding=\"utf-8\" ?><p>If you are not receiving new messages in Mozilla Thunderbird, follow these solutions to troubleshoot and fix the errors to start receiving emails in Mozilla Thunderbird.<\/p><h2 class=\"wp-block-heading\" id=\"check-your-network-connection\">Check Your Network Connection<\/h2><p>Check your network connection for any faults or issues. Try logging in to your email account via a web browser to ensure that the server isn&rsquo;t offline and the internet is working fine. This will help you detect and fix any problem with the server or your network.<\/p><p>However, if the network is fine and you can log in to your email account via web browser, follow the next solutions to troubleshoot and fix the issue.<\/p><h2 class=\"wp-block-heading\" id=\"check-account-settings\">Check Account Settings<\/h2><p>An incorrect or misconfigured profile can also lead to such issues. Sometimes, your password may have expired, leading to such an issue.<\/p><p>To check and update your password, follow these steps:<\/p><ul class=\"wp-block-list\">\n<li>Click on the hamburger menu and choose <strong>Options<\/strong>.<\/li>\n\n\n\n<li>Click <strong>Security<\/strong> and then click on <strong>Passwords.<\/strong><\/li>\n\n\n\n<li>Click <strong>Saved Password&hellip;<\/strong><\/li>\n\n\n\n<li>Select your account and remove it using the <strong>Remove<\/strong> button.<\/li>\n\n\n\n<li>Restart Thunderbird and then enter the password when a prompt appears.<\/li>\n<\/ul><p>Besides, you also need to check your SMTP and IMAP Server settings to ensure everything is configured correctly.<\/p><p>To check SMTP settings, follow the given steps:<\/p><ul class=\"wp-block-list\">\n<li>In Thunderbird, go to the hamburger menu and click Account Settings.<\/li>\n<\/ul><figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2022\/04\/account-settings.png\" alt=\"account settings\" class=\"wp-image-96590 apply-gradient-on-post-images\" width=\"284\" height=\"357\" srcset=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2022\/04\/account-settings.png 465w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2022\/04\/account-settings-239x300.png 239w\" sizes=\"auto, (max-width: 284px) 100vw, 284px\" \/><\/figure><ul class=\"wp-block-list\">\n<li>Choose your account name and then click <strong>Outgoing Server.<\/strong><\/li>\n\n\n\n<li>Check and ensure all <strong>SMTP settings<\/strong> for your emails are correct.<\/li>\n\n\n\n<li>Refer to your <strong>email provider<\/strong> for more details on the <strong>correct <\/strong>SMTP settings.<\/li>\n<\/ul><p>To check IMAP Server settings, follow these steps:<\/p><ul class=\"wp-block-list\">\n<li>Click on the hamburger menu again and choose <strong>Options<\/strong>.<\/li>\n<\/ul><figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"691\" height=\"120\" src=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2022\/04\/server-settings.jpg\" alt=\"server settings\" class=\"wp-image-96591 apply-gradient-on-post-images\" srcset=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2022\/04\/server-settings.jpg 691w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2022\/04\/server-settings-300x52.jpg 300w\" sizes=\"auto, (max-width: 691px) 100vw, 691px\" \/><\/figure><ul class=\"wp-block-list\">\n<li>Click Server settings and check your IMAP Server settings.<\/li>\n<\/ul><p>Make sure that the settings are correct. Refer to your email service provider for more details on these settings, ports, etc.<\/p><h2 class=\"wp-block-heading\" id=\"whitelist-thunderbird\">Whitelist Thunderbird<\/h2><p>Your Firewall may also block and prevent Thunderbird from sending or receiving emails. To overcome this, you can whitelist Thunderbird in your Firewall settings. Here are the steps:<\/p><ul class=\"wp-block-list\">\n<li>Press <strong>Windows + S<\/strong>, type firewall, and click on <strong>Firewall &amp; network protection<\/strong>.<\/li>\n<\/ul><figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"788\" height=\"348\" src=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2022\/04\/firewall-and-network-protection.png\" alt=\"fireewall &amp; network protection\" class=\"wp-image-96592 apply-gradient-on-post-images\" srcset=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2022\/04\/firewall-and-network-protection.png 788w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2022\/04\/firewall-and-network-protection-300x132.png 300w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2022\/04\/firewall-and-network-protection-768x339.png 768w\" sizes=\"auto, (max-width: 788px) 100vw, 788px\" \/><\/figure><ul class=\"wp-block-list\">\n<li>Click <strong>Allow an app through Firewall<\/strong>.<\/li>\n<\/ul><figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"515\" height=\"284\" src=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2022\/04\/public-network.png\" alt=\"public network\" class=\"wp-image-96593 apply-gradient-on-post-images\" srcset=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2022\/04\/public-network.png 515w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2022\/04\/public-network-300x165.png 300w\" sizes=\"auto, (max-width: 515px) 100vw, 515px\" \/><\/figure><ul class=\"wp-block-list\">\n<li>Click <strong>Change Settings<\/strong> and then click<strong> Allow another app.<\/strong><\/li>\n\n\n\n<li>Add Thunderbird client and restart the system.<\/li>\n<\/ul><h2 class=\"wp-block-heading\" id=\"disable-antivirus-temporarily\">Disable Antivirus Temporarily<\/h2><p>Try disabling the antivirus temporarily to check if the conflict with the Thunderbird causes the problem. Next, restart Thunderbird and check if you can now receive the emails.<\/p><p>If emails start coming in, add an exception in the antivirus software for Thunderbird and its processes. Thunderbird also stores mail items in <a href=\"https:\/\/www.stellarinfo.com\/blog\/mbox-file-extension\/\">MBOX format<\/a>. Make sure to add an exception for MBOX file scanning.&nbsp;<\/p><h2 class=\"wp-block-heading\" id=\"rollback-thunderbird-update\">Rollback Thunderbird Update<\/h2><p>Many users have encountered this problem in Thunderbird after an update or upgrade to a newer version. If that&rsquo;s the case, you should immediately roll back to the previous version.<\/p><p>It is to be noted that Thunderbird 78 and later require enhanced TLS security standards. This can lead to sending\/receiving errors in Thunderbird if your service provider does not support TLS protocols.<\/p><p>To downgrade the Thunderbird client, uninstall the current version, manually download the earlier version from Mozilla Thunderbird page, and install it.<\/p><h2 class=\"wp-block-heading\" id=\"setup-new-mozilla-thunderbird-profile\">Setup New Mozilla Thunderbird Profile<\/h2><p>All your mail items and information, such as messages, contacts, passwords, etc., are saved in an MBOX file associated with your configured email profile. If your profile is corrupt, you may not receive emails or send messages. However, you can add a new profile and replace your corrupt profile to fix this issue.<\/p><p>The steps are as follows:<\/p><ul class=\"wp-block-list\">\n<li>In Mozilla Thunderbird, click the hamburger menu and go to <strong>Help &gt; Troubleshooting Information.<\/strong><\/li>\n<\/ul><figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"231\" height=\"212\" src=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2022\/04\/troubleshooting-information.png\" alt=\"troubleshooting information\" class=\"wp-image-96594 apply-gradient-on-post-images\"><\/figure><ul class=\"wp-block-list\">\n<li>Click <strong>about:profiles<\/strong> link and then click <strong>Create a New Profile<\/strong>.<\/li>\n<\/ul><figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"849\" height=\"657\" src=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2022\/04\/about-profiles.png\" alt=\"about profiles\" class=\"wp-image-96595 apply-gradient-on-post-images\" srcset=\"https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2022\/04\/about-profiles.png 849w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2022\/04\/about-profiles-300x232.png 300w, https:\/\/www.stellarinfo.com\/blog\/wp-content\/uploads\/2022\/04\/about-profiles-768x594.png 768w\" sizes=\"auto, (max-width: 849px) 100vw, 849px\" \/><\/figure><ul class=\"wp-block-list\">\n<li>Enter new profile name and email credentials to set up a new profile. Once configured, this new profile will become the default profile in Thunderbird.&nbsp;<\/li>\n\n\n\n<li>After configuring the new profile, restart Thunderbird.<\/li>\n\n\n\n<li>Check if you can now receive the emails.<\/li>\n\n\n\n<li>Click <strong>Help &gt; Troubleshooting Information &gt; about:profiles<\/strong> link if you do.<\/li>\n\n\n\n<li>Click Remove and delete your old profile.<\/li>\n<\/ul><h2 class=\"wp-block-heading\" id=\"conclusion\">Conclusion<\/h2><p>Above, we&rsquo;ve mentioned the solutions to troubleshoot and fix the issue &ldquo;cannot receive emails in Thunderbird.&rdquo; Although the issue can be fixed, it may arise again if caused by some underlying problems with your system. However, you can easily switch your email client to Outlook without losing mail items. You can use an <a href=\"https:\/\/www.stellarinfo.com\/email-tools\/mbox-to-pst-converter.php\">MBOX to PST converter software<\/a>, such as Stellar Converter for MBOX to export the mail items from Thunderbird MBOX file to PST format, which you can import into your Outlook profile. You may also export the mail items from the MBOX file directly to Office 365.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>If you are not receiving new messages in Mozilla Thunderbird, follow these&hellip; <a class=\"more-link\" href=\"https:\/\/www.stellarinfo.com\/blog\/fix-error-cannot-receive-messages-mozilla-thunderbird\/\">Continue reading <span class=\"screen-reader-text\">How to Fix Error Cannot Receive Messages in Mozilla Thunderbird?<\/span><\/a><\/p>\n","protected":false},"author":32,"featured_media":96587,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[838],"tags":[],"class_list":["post-96585","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-mbox-file","entry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How to 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