The free trial, where a prospective customer can see exactly what your product can do, is brilliant! There is no question, really, about what the program can do. Of course, some files may not be recoverable, but the scope of the program's efforts is quite clear. Other products claim to be able to recover files from a disk that is damaged, but in reality do not even try. Thank you for a wonderful product that recovered irreplaceable files from a hard disk that would not even mount. I hope I never have to use your product again (I back things up much better now!), but I derive a lot of comfort from knowing I have it if I need it.