Stellar Knowledge Base

How to Cancel the subscription

February 6, 2019     135 views     0     0

Stellar software comes with default 1-Year subscription plan, with automatic or manual renewal options. However, if you don’t want to be billed for renewal, you can either opt-out from Subscription while purchasing the software OR cancel an active subscription any time before the renewal date.

1. Opt-out from subscription while purchasing the software.

Uncheck the ‘Yes, I accept the subscription conditions’ checkbox on the ‘Buy Now’ page to opt-out from subscription.

2. Cancel an active subscription any time before renewal.

Contact the payment gateway 'Element 5' directly. Just send your Subscription Cancellation Request through mail to support-eng@ELEMENT5.com. Also mark the email to orders@stellarinfo.com.

3. Cancel subscription using your MyCommerce account.
You can log into your 'MyCommerce account' with your user ID and password using the below link and can cancel the subscription of any of your purchase.

https://ccc.element5.com/ccc/my_account.html?languageid=1

For more details, get in touch with our support team: support@stellarinfo.com

 

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