Stellar Knowledge Base

How to Cancel Subscription of Stellar Data Recovery Software?

 Modified on: January 30, 2020 |    28018 views

Stellar Data Recovery Software comes with a default 1-year subscription with automatic renewal plan. To cancel your automatic renewal of software subscription, follow these methods.

Pre-purchase Cancellation—Opt-out of automatic renewal of subscription

    1. By using Stellar’s official website during checkout

         a. On the Buy Now page, unselect the Renewal: Automatic checkbox.

cart content

           b. Alternatively, click Renewal: Automatic link. And, on the ‘Automatic Renewal Information’ message box, select ‘No, thanks. I'll renew my license manually when it expires.’ option. Then click Update Cart.

Automatic Renewal Information

          c. Proceed to purchase the software. Now, your software subscription won’t renew automatically.

Post-purchase Cancellation—Cancel an active subscription any time before the renewal 

    1. By using payment gateway’s email address

         a. Contact the payment gateway Element 5 directly via email.

         b. Send subscription cancellation request to support-eng[at]element5.com

         c. Alternatively, you can email the request to support[at]stellarinfo.com 

   2. By using MyCommerce account

         a. Visit stellarinfo.com by using your web browser.

         b. Click the Support button from the top-right corner.

         c. Click Subscription Cancellation button on the webpage.

         d. Login to MyCommerce account.

              (i) Enter User ID. Your User ID is the email address that you’ve used at the time of purchase. Alternatively, enter Order Number sent to your email from Element 5 by selecting the Log in with order number and password checkbox.

             (ii) Enter Password. Your password is not sent through email, but you can click Request Login/Password link to generate a new one. On the Requesting Your Login Information page, enter your registered email address and click Send data. Now, check your email from Element 5. Follow the password reset link, then provide a new password.

            (iii) Click Log In once you enter your MyCommerce account credentials.

 

login my account

     e. In the Active Subscriptions tab, click the product Reference number link.

my account home

    f. In the Manage Subscriptions page, click Cancel Subscription button.

current condition

   g. Now, click Yes on the Cancel subscription message box.

cancel subscription

  h. Your subscription is now successfully cancelled.

status

For any help, get in touch with our support team: support[at]stellarinfo.com

 

115 User Comments

I did not want my subscription to renew and I did not know that it would auto renew. I would like to cancel my subscription and I would like a full refund.

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Adam Goldstein

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support

Hi,

Thank you for contacting Stellar Data Recovery.

We would like to inform you that we have replied you on your email. Please check your email.

Hoping for your cooperation.

Regards.
Stellar Data Recovery.

I did not want my subscription to renew and I did not know that it would auto renew. I would like to cancel my subscription and I would like a full refund.

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MOHD ROHISHAM ZAINAL ABIDIN

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stellar support

Hi,

Thank you for contacting Stellar Data Recovery.

We would like to inform you that we have replied you on your email. Please check your email.

Hoping for your cooperation.

Regards.
Stellar Data Recovery.

I did not authorise for the subscription to renew.

please refund me the full cost immediately.

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JAN KORALEWSKI

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Stellar Data Recovery

Hi,

Thank you for contacting Stellar Data Recovery.

We would like to inform you that we have replied you on your email. Please check your email.

Hoping for your cooperation.

Regards.
Stellar Data Recovery.

I didn't not authorize a renewal. Please cancel this subscription and refund the charge.

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Josh

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Stellar support

Hi,

Thank you for contacting Stellar Data Recovery.

We would like to inform you that we have replied you on your email. Please check your email.

Hoping for your cooperation.

Regards.
Stellar Data Recovery.

I did not want an auto renewal of this subscription. Please take me off and refund the price

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Josh Cobb

I did not want my subscription to renew and I did not know that it would auto renew. I do not plan to use this product. I would like to cancel my subscription and I would like a full refund.

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Dan

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support

Hi,

Thank you for contacting Stellar Data Recovery.

We would like to inform you that we have replied you on your email. Please check your email.

Hoping for your cooperation.

Regards.
Stellar Data Recovery.

I also didn't want a renewal! I also want a refund!

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Vincent

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stellar support

Hi,

Thank you for contacting Stellar Data Recovery.

We would like to inform you that we have replied you on your email. Please check your email.

Hoping for your cooperation.

Regards.
Stellar Data Recovery.

I have already sent an email about this, but I did not want my subscription to renew and I did not know that it would auto renew. I would like to cancel my subscription and I would like a full refund.

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Johnathan Kent

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Stellar support

Hi,

Thank you for contacting Stellar Data Recovery.

We would like to inform you that we have replied you on your email. Please check your email.

Hoping for your cooperation.

Regards.
Stellar Data Recovery.

Same problem as everyone. I didn't want to renew the subscription. I actually didn't know auto-renew was set up. I've sent emails about this. I want this cancelled and my money refunded.

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Pavel F

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Kartik

Hi Pavel,

We understand the inconvenience caused to you.

We have cancelled and refunded your subscription successfully. Refunded amount will be credited soon in your account.

Regards,

Kartik
Stellar Data Recovery

I wasn't informed about any renewal terms!
I purchased the single use only.

Please contact me ASAP

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Robert Lim

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Abdul Majid

Dear Robert,

We have cancelled the subscription and refunded your order. The amount will be reflected in your account soon. We have also sent you a confirmation email for the same.

Please get back to us for any further query.

Request you to refund the amount for Subscription renewal for Stellar Repair for Exchange (Order No: 625526683)
Please let me know how this amount was deducted from my Card as we never opted for auto-renewal.
Also, from January 2019 we have migrated to Office 365 cloud

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Sanil

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Abdul Majid

Dear Sanil,

We have checked your original order for previous year on which subscription is active due to which it has got auto renewed.

We have processed the refund for your purchase and subscription has also been cancelled.

Please get back to us for any data recovery or file repair needs in the future.

Request you to refund the amount for Subscription renewal for Stellar Repair for Exchange (Order No: 625526683)
Please let me know how this amount was deducted from my Card as we never opted for auto-renewal.
Also, from January 2019 we have migrated to Office 365 cloud

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Sanil

I wasn't informed about any renewal terms!
I purchased the single use only, I'm trying to log into the account but never got the password email and trying to reset it is not working either, please contact me ASAP.
I didn't not authorize a renewal. Please cancel this subscription and refund the charge.

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raul javier de la garza quintana

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Rajeev

Hi,

Thank you for contacting Stellar Data Recovery.

As per the order details, you had purchased Stellar Photo Recovery Premium for Windows in the month of Dec'18. It was on subscription so your card has been charged in Dec'19. We have canceled the subscription now. We suggest you to use the application as it contains 1 Year license. This is the best application available in the market to recover lost photos, audio, and video.

In case, you have any further query then contact our support team at https://www.stellarinfo.com/support/.

Regards,
Stellar Data Recovery

I didnt not want a subscription, only a single use.
Invoice for order # 632930713 dated 28-DEC-2019
Please take me off the subscription renewal.
Thank you!

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Tamara Ryan

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Rajeev

Hi,

Thank you for contacting Stellar Data Recovery.

We have canceled the subscription for your order. Your credit card would not get charged again.

In case, you have any further query then contact our support team at https://www.stellarinfo.com/support/.

Regards,
Stellar Data Recovery

Hi, I also wish to receive a full refund and a cancellation to my subscription as it did not work for me. My order no. is 633700713. Thank you.

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Tom

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Abdul Majid

Dear Tom,

We regret the inconvenience caused to you.

Our support team will assist you soon for your refund request.

Hi, I purchased the standard software and then upgraded to the premium for the video repair ability but it failed to repair a single file.
Order numbers:
634777813 - Stellar Data Recovery for Windows (53.49USD)
634779343 - Stellar Data Recovery Premium for Windows (106.99USD)
I want a refund of the 106.99USD for the premium version because it failed to work and I also want both subscriptions canceled.
Thank you.

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Travis Vayda

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Abdul Majid

Dear Travis,

We regret the inconvenience caused to you.

Our expert team is assisting you for your refund request and they will soon reply to your latest email to guide you further.

Hello,
I didn't want my subscription to be renewed.
I would like to cancel my subscription and I would like a full refund please.
Looking forward to your reply.
Thanks.
Regards,
C.

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Charles

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Abdul Majid

Dear Charles,

As per your request, we have refunded the order and cancelled the subscription.

Please get back to us for any further query.

Hello,
I did not want a subscription for StellarInfo, I only intended to use this product once.
I would like to request the cancellation of my subscription, thank you.
Order Number: 634818553

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Tristan

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Kartik

Hi Tristan,

As per our records, annual subscription has already been cancelled of your purchased order.

Further, you may submit ticket using below link for any technical assistance:

https://www.stellarinfo.com/support/

Regards,

Kartik
Stellar Data Recovery

Hello,
I did not want a subscription, only a single use.
My order number is 634818553.
Please cancel my subscription, thanks.

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Tristan

Hello,
I didn't want my subscription to be renewed.
I would like to cancel my subscription and I would like a full refund please. order n. 634862843
Looking forward to your reply.
Thanks.
Regards,
AK

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ANDREJ KRATOCHVIL

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Abdul Majid

Dear Andrej,

As per your request, we have cancelled the subscription and refunded the order.

We have also sent you the confirmation email for the refund and amount will be credited in your account soon.

HELLO,

I DO NOT RECALL REQUESTING THAT MY SUBSCRIPTION BE AUTOMATICALLY RENEWED. PLEASE STOP THE PAYMENT MADE TO MY CREDIT CARD AND CANCEL MY ACCOUNT. THANK YOU.

NOT ONLY DID YOUR DATA RECOVERY SOFTWARE NOT HELP, YOUR BUSINESS PRACTICES ARE QUESTIONABLE.

SINCERELY,
JANNA SIX

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JANNA

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Abdul Majid

Dear Janna,

We understand the inconvenience caused to you.

The subscription was active in your main order due to which you have been charged for the auto-renewal.

We have refunded your order for subscription and amount will reflect in your account soon. We have also cancelled the subscription for your order.

Also need to change from auto to manual renewal. Forgot to uncheck the box... order number is 637404633.

Please advise.

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Kevin Dowd

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Kartik

Hi Kevin,

As per your comments, we have cancelled auto renewal subscription on your purchased software. Hence it will not renew next year.

For any other technical assistance, please submit ticket using below link:

https://www.stellarinfo.com/support/

Regards,

Kartik
Technical Support
Stellar Data Recovery

As many users before me, I did not want my subscription to renew and I did not know that it would auto renew. I would like to cancel my subscription and I would like a full refund.

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Mattia Speziali

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Abdul Majid

Dear Mattia,

The subscription was active on your original order due to which it got auto renewed. We have refunded your order and the amount will be reflected in your account soon. We have also cancelled the subscription for the order.

Please feel free to contact us back for any further query.

As many users before me, I did not want my subscription to renew and I did not know that it would auto renew. I would like to cancel my subscription and I would like a full refund.

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Will Chua

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Abdul Majid

Dear Will,

As per your request, we have refunded the order for subscription charged. We have also cancelled the subscription of the order.

Please reply to our email for any further query.

I did not want my subscription to renew and I did not know that it would auto renew. I would like to cancel my subscription and I would like a full refund.
My order number is 638437613.

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Oswald Phang

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Rajeev

Hi Oswald,

The application which you have purchased contains 1-year license. This application is in the subscription.

As per your request we have canceled the subscription and we are working on your refund. You will soon receive an email from our concern team for the same.

In case you will face any other issue then use the below link to contact the support team:

https://www.stellarinfo.com/support/

Regards,
Stellar Data Recovery

Hi there
I have a VISA transaction for an auto renewal on your product, which I did not authorize at any point. Can you kindly investigate and refund me for this error in charge?

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Rick Vohra

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Rajeev

Hi Rick,

As per the details we have at our end, we have canceled the subscription and processed the refund for you. You will see the credit in your card within 3-5 business days.

In case you will face any issue then use the below link to contact our support team:

https://www.stellarinfo.com/support/

Regards,
Stellar Data Recovery

As many users before me, I did not want my subscription to renew and I did not know that it would auto renew. I only intended to use this product once. I would like to cancel my subscription and I would like a full refund. Pls look into this issue. My order number is 639483653

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Van Almeria

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Abdul Majid

Dear Van,

The subscription for your previous order as active due to which it got auto renewed.

As per your request, we have refunded the order and the amount will be reflected in your account soon. We have also cancelled the subscription for your order.

Please feel free to get back to us for any data recovery needs in future.

Hi,

I have tried several times to cancel my subscription (order number: 605439753) through the MyCommerce platform, all times without luck.

Will You please see to that my subscription is cancelled, as I do not want to continue using the software.

Thanks in advance.

/Bo Jensen

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Bo Jensen

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Abdul Majid

Dear BO,

We have checked your order details and subscription has already been cancelled.

Please feel free to get back to us for any further query.

I would like to cancel my subscription

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Shelly Sandoval

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Rajeev

Hi Shelly,

Kindly let us know the order number for the purchase so that we can cancel the subscription.

You may use the below link to contact our support team:

https://www.stellarinfo.com/support/

Regards,
Stellar Data Recovery

Hello. I, like soon many above, bought this software as a one off. Could you please refund my money and cancel the subscription? Thanks.

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Andy Cooper

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Abdul Majid

Dear Andy,

We have refunded your order and amount will be reflected in your account soon. We have also cancelled the subscription of your order.

Please feel free to contact us back for any further query or any data recovery needs in future.

I did not want my subscription to renew and I did not know that it would auto renew. I would like to cancel my subscription and I would like a full refund.

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Samantha Morazzani

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Kartik

Hi,

As per our records, we have cancelled annual subscription on your purchased software. Now it will not renew next year and you may use it for 1 year.

Regards,

Stellar Data Recovery

I do not want my subscription to renew, I have emailed your support service along with this request to cancel my subscription. Order number: 596075193

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Lewis

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Kartik

HI,

We have cancelled annual subscription on your purchased order. Hence, it will not renew again.

Regards,

Stellar Data Recovery

please refund me the full cost immedlately

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santiago c dejesus

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Rajeev

Hi,

We understand the inconvenience caused to you.

Our prime motive is to resolve customer issues. We follow our 30 days money-back guarantee.

Please let us know the order number for the purchase and also let us know the issue you have faced.

For any further query, you may use our below link to connect with our expert:

https://www.stellarinfo.com/support/

Regards,
Stellar Data Recovery

did not want my subscription to renew and I did not know that it would auto renew. I would like to cancel my subscription and I would like a full refund.

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Gonzalo Revuelta

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Rajeev

Hi Gonzalo,

We have successfully canceled the subscription for you. Please let us know the reason for requesting a refund.

For any further query, you may use our below link to connect with our expert:

https://www.stellarinfo.com/support/

Regards,
Stellar Data Recovery

Hi
I also wish to receive a full refund and a cancellation to my subscription as it did not work for me. My order nomber. is 659170173. Thank you.

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AL Anezi Ali

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Rajeev

Hi Al,

We understand the inconvenience caused to you.

We request you to allow us a chance to assist you and let us know the issue you are facing.

You may use our below link to connect with our expert:

https://www.stellarinfo.com/support/

Regards,
Stellar Data Recovery

HI,
I don't want to renew the subscription and I want to refund too

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Kan Wong

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Kartik

Hi,

We have cancelled and refunded your order subscription successfully and sent refund confirmation email to you.

Regards,

Stellar Data Recovery

I did not want my subscription to renew and I did not know that it would auto renew. I would like to cancel my subscription and I would like a full refund.

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Chelsea

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Abdul Majid

Dear Chelsea,

The subscription was active on your previous order due to which it got auto-renewed.

We have refunded the order and subscription has been cancelled.

I did not want my subscription to renew and I did not know that it would auto renew. I do not plan to use this product. I would like to cancel my subscription and I would like a full refund.

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Carlos Henrique Cerqueira

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Kartik

Hi,

We have cancelled annual subscription on your purchased software.

Please let us know if you are facing any issue with our software so that we can assist you.

You may submit ticket to our experts using below link to get further assistance:

https://www.stellarinfo.com/support/

Regards,

Stellar Data Recovery

I want to cancel my suscription and full refund of my money, it didnt worked on my computer please
my computer is mac and not windows and you gave me a windows key so it wont work

element 5: 672610343 this is the number of my order

Help me please soon

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Josefina

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Rajeev

Hi,

Thank you for contacting Stellar Data Recovery.

Our concern team has already sent an email to you. We suggest you to follow that and fill the LOD so that we can provide you the key for Mac.

Regards,
Stellar Data Recovery

I did not want my subscription to renew and I did not know that it would auto renew. I do not plan to use this product. I would like to cancel my subscription and I would like a full refund.

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chinsiew

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Kartik

Hi,

We have cancelled and refunded the software subscription successfully.

Regards,

Stellar Data Recovery

I do not want my subscription and I do not plan to renew.

Please can you cancel and refund my account.

There are two orders in my account for some reason. One is completed and the other is pending

I do not want either of these.

Order #131116807
Order #130955776

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Lucas

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Rajeev

Hi Lucas,

Please find the status of the orders below:

Order# 131116807 -- The subscription is canceled and the refund was already processed.

Order# 130955776 -- We are unable to fetch any details for this order. Please confirm the date of purchase and provide us the screenshot of your account showing this order.

You may use the below link and create a ticket to connect with our expert:

https://tickets.stellarinfo.com/portal/en/signin

Regards,
Stellar Data Recovery

Hello! I would like to cancel any subscription that is tied to stellar photo recovery

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Ricardo

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Rajeev

Hi Ricardo,

We have successfully canceled the subscription for your order.

In case you need further assistance then contact us by using the below link:

https://www.stellarinfo.com/support/

Regards,
Stellar Data Recovery

I want a refund.

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Lee

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Rajeev

Hi,

Thank you for contacting Stellar.

Our top most priority is to assist you in resolving the issue. We request you to let us know the issue you are facing so that check the same.

Your reply is awaited.

Warm Regards,
Stellar Data Recovery.

Please can you cancel my subscription immediately as I wasn’t aware it was going to be one

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pete longhurst

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Rajeev

Hi Pete,

We have successfully canceled the subscription for your orders.

Regards,
Stellar Data Recovery

I am requisition a cancellation of the subscription for the license Please, confirm you have received this email.

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Jonathan Camacho

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Abdul Majid

Dear Jonathan,

We have raised the request to cancel the trial for your order.

You will soon receive a confirmation once trial is cancelled.

I WANT MY SUBSCRIPTION CANCELLED IMMEDIATLEY. YOUR SITE SUX AND IS A TOTAL SCAM.

PLEASE MAKE SURE YOU EMAIL ME STRAIGHT AWAY WITH MY CANCELLED SUBSCRIPTION.

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Marshall Taite

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Kartik

Hi Marshall,

We have cancelled annual subscription of your order. You may use the software for 1 year and it will not renew next year.

Regards,

Stellar Data Recovery

Good service from Yogesh

hi i bought the standard software with the objective to recover only a word document and it failed to work, after conversing with your support team, I was subsequently told that

"Customer satisfaction is a very important goal at Stellar. We wish to inform you that the software is not meant for only one time usage.
We also provide 1 year free technical support to all our valued customers. Moreover, you can anytime request for subscription cancellation and no further amount will be deducted from your account"

After understanding the situation, and my distress, Yogesh agrees to handle the refund and there is nothing else I need to do. I trust that the refund is in order and would like to commend Yogesh for looking into it. Good work Yogesh!

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frank chow

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Kartik

Hi Frank,

We understand the inconvenience caused to you.

As per our records, we have refunded your order successfully. You will get the refunded amount in your bank account soon.

Regards,

Stellar Data Recovery

I did not renewed my Stellar QuickBooks subscription.
Can I still install the software and activate with the original serial?

If it is possible how do I reset the activation (as my original PC crashes) so that I can activate on another PC
Thanks.

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KH Puah

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Abdul Majid

As per the order details you have purchased Stellar Repair for QuickBooks Software Technician-Windows-EN in March'2019. This was one year license and did not renew as subscription was cancelled.

Unfortunately, you cannot activate this license as validity of one year has been ended.

Please place a new order to get one year license of the product.

THIS SOFTWARE DOES NOT WORK

I have used two previous versions of this in the past, usually spaced just over just enough time that I have had to re-buy the software because is it s "new version".

The third time I did this about 12 months ago. This time the software did not work, even though in the trial version it indicated that it could be possible. After a long retrieval process, all of the "files" had been retrieved, but none of them could be opened.

Now to add to the whole painful process, I've just found out this is an annual subscription, which I would not have agreed to in the past. I got an email saying this, but no link or easy way to cancel.

I'd like a refund please, and cancel my subscription.

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Danya

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Abdul Majid

Dear Danya,

We understand your situation, unfortunately we are unable to locate the order details with your email address.

Please provide us the order reference number for your purchase to assist you for the recovery and cancel the subscription.

You may cancel the subscription from your end from the below link:

https://account.mycommerce.com/

Please submit a ticket to our team from the below mentioned link with order number and we will assist you for recovery and refund request:

https://tickets.stellarinfo.com/portal/en/signup

This software promised to fix a corrupt video file for me, which it was unable to do. I have now been charged an additional amount for a renewal. I did not request this, nor is it even beneficial to me as the files I needed to recover were not fixed in the first place. I tried to come to your site to login and turn off the renewal, but I never set up an account, and the website says to contact technical support. Please process a refund for this renewal and take me off of your subscription plan.

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Ken

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Rajeev

Hi Ken,

We have successfully processed the refund for your auto-renewal and soon you will see the credit in your account.

In case you have any further queries then use the below link to connect with our experts:

https://www.stellarinfo.com/support/

Regards,
Stellar Data Recovery

I want to cancel my subscription and I want a refund.

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Jan-Willem

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Abdul Majid

Dear Jan-Willem,

The subscription for your order has been cancelled as our team has provided you link to cancel the same.

Please let us know the exact situation that you are facing with the product and reason for refund request to guide you accordingly.

i wanted to cancel my auto renewal as I accidently select auto renewal option which i wanted to cancel so it won't charge my card next year

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arshpreet

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Naveen

Hi,

You can use the below link for cancelling the subscription:

https://www.stellarinfo.com/support/sactivation/manage-account.php

Feel free to reach us.

I do not wish to extend my Stellar Photo Recovery for Windows as I have the Stella Photo Recovery for Windows Professional version. Please refund if the renewal is done (due 4 Jun) and remove me from automatic renewal. Thank you

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Chin Lin Kwek

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Kartik

Hi Chin,

As per our records, we have refunded your subscribed order and subscription has been removed from automatic to manual.

Regards,

Stellar Data Recovery

Hi. I did not authorise renewal of my subscription and somehow your payment collector has managed to debit renewal costs from an expired credit card. I have tried your various tips to cancel renewal. Support requires me to verify my last order and your payment collector does not recognise me. Please cancel the renewal and refund.

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Sean

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Kheshwar Sharma

Hi,

Thank you for writing to Stellar.

We have sent you an email on the case and to the Refund Management team as well for the refund.

You may check it and write back to us for further information.

Regards,

Team Stellar

cancel my subscription and delete my account

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cant delete

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Kheshwar Sharma

Hi,

Thank you for writing to Stellar.

We are unable to find the Order Number with the email address provided.

Kindly contact us through Chat/call so that we may cancel it or you may write to us on support@stellarinfo.com along with the Order Id or email address used to purchase the software.

Regards,

Team Stellar

Hello, I tried emailing but did not get a message back could you please cancel my automatic subscription?
Order number 216833168

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louis

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Kheshwar Sharma

Dear Louis,

Thank you for writing to Stellar.

We have cancelled the auto renewal for your Order, and you will not be charged in the future for this.

Regards,
Stellar

Hello, could you please cancel my automatic subscription?
Order number 165163787

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bb

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Kheshwar Sharma

Dear BR,

Thank you for writing to Stellar.

We have cancelled the auto renewals for your purchase, and you will not be charged further for this.

Regards,
Team Stellar

Please remove the auto-renewal from my account.
Order number: 221288068
I keep getting the following error on the "login" page:
Access denied - Error 16 - secure.2checkout.com
This request was blocked by our security service
Proxy IP: 45.60.12.94 (ID 10191-100)
Incident ID: 191000090044693411-238533739078943313

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Ezequiel

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Sunil

Dear Ezequiel Pereira,

Thank you for writing to Stellar.

We would like to inform you that the auto-renewal subscription is already cancelled for order 221288068 so there will be no auto-renewal in the future.

Best Regards,

Team Stellar

Please cancel the renewal for Order Number: 852100443

Thanks
Jamie

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Jamie

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Manish Pant

Dear Jamie

Thank you for writing to Stellar.

We would like to inform you that the auto-renewal subscription is already cancelled for order 852100443 so there will be no auto-renewal in the future.

Best Regards,

Team Stellar

 

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