Stellar Knowledge Base

How to Cancel Subscription of Stellar Data Recovery Software?

 Modified on: January 30, 2020 |    7778 views

Stellar Data Recovery Software comes with a default 1-year subscription with automatic renewal plan. To cancel your automatic renewal of software subscription, follow these methods.

Pre-purchase Cancellation—Opt-out of automatic renewal of subscription

    1. By using Stellar’s official website during checkout

         a. On the Buy Now page, unselect the Renewal: Automatic checkbox.

cart content

           b. Alternatively, click Renewal: Automatic link. And, on the ‘Automatic Renewal Information’ message box, select ‘No, thanks. I'll renew my license manually when it expires.’ option. Then click Update Cart.

Automatic Renewal Information

          c. Proceed to purchase the software. Now, your software subscription won’t renew automatically.

Post-purchase Cancellation—Cancel an active subscription any time before the renewal 

    1. By using payment gateway’s email address

         a. Contact the payment gateway Element 5 directly via email.

         b. Send subscription cancellation request to support-eng[at]element5.com

         c. Alternatively, you can email the request to support[at]stellarinfo.com 

   2. By using MyCommerce account

         a. Visit stellarinfo.com by using your web browser.

         b. Click the Support button from the top-right corner.

         c. Click Subscription Cancellation button on the webpage.

         d. Login to MyCommerce account.

              (i) Enter User ID. Your User ID is the email address that you’ve used at the time of purchase. Alternatively, enter Order Number sent to your email from Element 5 by selecting the Log in with order number and password checkbox.

             (ii) Enter Password. Your password is not sent through email, but you can click Request Login/Password link to generate a new one. On the Requesting Your Login Information page, enter your registered email address and click Send data. Now, check your email from Element 5. Follow the password reset link, then provide a new password.

            (iii) Click Log In once you enter your MyCommerce account credentials.

 

login my account

     e. In the Active Subscriptions tab, click the product Reference number link.

my account home

    f. In the Manage Subscriptions page, click Cancel Subscription button.

current condition

   g. Now, click Yes on the Cancel subscription message box.

cancel subscription

  h. Your subscription is now successfully cancelled.

status

For any help, get in touch with our support team: support[at]stellarinfo.com

 

83 User Comments

I did not want my subscription to renew and I did not know that it would auto renew. I would like to cancel my subscription and I would like a full refund.

Adam Goldstein

support

Hi,

Thank you for contacting Stellar Data Recovery.

We would like to inform you that we have replied you on your email. Please check your email.

Hoping for your cooperation.

Regards.
Stellar Data Recovery.

I did not want my subscription to renew and I did not know that it would auto renew. I would like to cancel my subscription and I would like a full refund.

MOHD ROHISHAM ZAINAL ABIDIN

stellar support

Hi,

Thank you for contacting Stellar Data Recovery.

We would like to inform you that we have replied you on your email. Please check your email.

Hoping for your cooperation.

Regards.
Stellar Data Recovery.

I did not authorise for the subscription to renew.

please refund me the full cost immediately.

JAN KORALEWSKI

Stellar Data Recovery

Hi,

Thank you for contacting Stellar Data Recovery.

We would like to inform you that we have replied you on your email. Please check your email.

Hoping for your cooperation.

Regards.
Stellar Data Recovery.

I didn't not authorize a renewal. Please cancel this subscription and refund the charge.

Josh

Stellar support

Hi,

Thank you for contacting Stellar Data Recovery.

We would like to inform you that we have replied you on your email. Please check your email.

Hoping for your cooperation.

Regards.
Stellar Data Recovery.

I did not want an auto renewal of this subscription. Please take me off and refund the price

Josh Cobb

I did not want my subscription to renew and I did not know that it would auto renew. I do not plan to use this product. I would like to cancel my subscription and I would like a full refund.

Dan

support

Hi,

Thank you for contacting Stellar Data Recovery.

We would like to inform you that we have replied you on your email. Please check your email.

Hoping for your cooperation.

Regards.
Stellar Data Recovery.

I also didn't want a renewal! I also want a refund!

Vincent

stellar support

Hi,

Thank you for contacting Stellar Data Recovery.

We would like to inform you that we have replied you on your email. Please check your email.

Hoping for your cooperation.

Regards.
Stellar Data Recovery.

I have already sent an email about this, but I did not want my subscription to renew and I did not know that it would auto renew. I would like to cancel my subscription and I would like a full refund.

Johnathan Kent

Stellar support

Hi,

Thank you for contacting Stellar Data Recovery.

We would like to inform you that we have replied you on your email. Please check your email.

Hoping for your cooperation.

Regards.
Stellar Data Recovery.

Same problem as everyone. I didn't want to renew the subscription. I actually didn't know auto-renew was set up. I've sent emails about this. I want this cancelled and my money refunded.

Pavel F

Kartik

Hi Pavel,

We understand the inconvenience caused to you.

We have cancelled and refunded your subscription successfully. Refunded amount will be credited soon in your account.

Regards,

Kartik
Stellar Data Recovery

I wasn't informed about any renewal terms!
I purchased the single use only.

Please contact me ASAP

Robert Lim

Abdul Majid

Dear Robert,

We have cancelled the subscription and refunded your order. The amount will be reflected in your account soon. We have also sent you a confirmation email for the same.

Please get back to us for any further query.

Request you to refund the amount for Subscription renewal for Stellar Repair for Exchange (Order No: 625526683)
Please let me know how this amount was deducted from my Card as we never opted for auto-renewal.
Also, from January 2019 we have migrated to Office 365 cloud

Sanil

Abdul Majid

Dear Sanil,

We have checked your original order for previous year on which subscription is active due to which it has got auto renewed.

We have processed the refund for your purchase and subscription has also been cancelled.

Please get back to us for any data recovery or file repair needs in the future.

Request you to refund the amount for Subscription renewal for Stellar Repair for Exchange (Order No: 625526683)
Please let me know how this amount was deducted from my Card as we never opted for auto-renewal.
Also, from January 2019 we have migrated to Office 365 cloud

Sanil

I wasn't informed about any renewal terms!
I purchased the single use only, I'm trying to log into the account but never got the password email and trying to reset it is not working either, please contact me ASAP.
I didn't not authorize a renewal. Please cancel this subscription and refund the charge.

raul javier de la garza quintana

Rajeev

Hi,

Thank you for contacting Stellar Data Recovery.

As per the order details, you had purchased Stellar Photo Recovery Premium for Windows in the month of Dec'18. It was on subscription so your card has been charged in Dec'19. We have canceled the subscription now. We suggest you to use the application as it contains 1 Year license. This is the best application available in the market to recover lost photos, audio, and video.

In case, you have any further query then contact our support team at https://www.stellarinfo.com/support/.

Regards,
Stellar Data Recovery

I didnt not want a subscription, only a single use.
Invoice for order # 632930713 dated 28-DEC-2019
Please take me off the subscription renewal.
Thank you!

Tamara Ryan

Rajeev

Hi,

Thank you for contacting Stellar Data Recovery.

We have canceled the subscription for your order. Your credit card would not get charged again.

In case, you have any further query then contact our support team at https://www.stellarinfo.com/support/.

Regards,
Stellar Data Recovery

Hi, I also wish to receive a full refund and a cancellation to my subscription as it did not work for me. My order no. is 633700713. Thank you.

Tom

Abdul Majid

Dear Tom,

We regret the inconvenience caused to you.

Our support team will assist you soon for your refund request.

Hi, I purchased the standard software and then upgraded to the premium for the video repair ability but it failed to repair a single file.
Order numbers:
634777813 - Stellar Data Recovery for Windows (53.49USD)
634779343 - Stellar Data Recovery Premium for Windows (106.99USD)
I want a refund of the 106.99USD for the premium version because it failed to work and I also want both subscriptions canceled.
Thank you.

Travis Vayda

Abdul Majid

Dear Travis,

We regret the inconvenience caused to you.

Our expert team is assisting you for your refund request and they will soon reply to your latest email to guide you further.

Hello,
I didn't want my subscription to be renewed.
I would like to cancel my subscription and I would like a full refund please.
Looking forward to your reply.
Thanks.
Regards,
C.

Charles

Abdul Majid

Dear Charles,

As per your request, we have refunded the order and cancelled the subscription.

Please get back to us for any further query.

Hello,
I did not want a subscription for StellarInfo, I only intended to use this product once.
I would like to request the cancellation of my subscription, thank you.
Order Number: 634818553

Tristan

Kartik

Hi Tristan,

As per our records, annual subscription has already been cancelled of your purchased order.

Further, you may submit ticket using below link for any technical assistance:

https://www.stellarinfo.com/support/

Regards,

Kartik
Stellar Data Recovery

Hello,
I did not want a subscription, only a single use.
My order number is 634818553.
Please cancel my subscription, thanks.

Tristan

Hello,
I didn't want my subscription to be renewed.
I would like to cancel my subscription and I would like a full refund please. order n. 634862843
Looking forward to your reply.
Thanks.
Regards,
AK

ANDREJ KRATOCHVIL

Abdul Majid

Dear Andrej,

As per your request, we have cancelled the subscription and refunded the order.

We have also sent you the confirmation email for the refund and amount will be credited in your account soon.

HELLO,

I DO NOT RECALL REQUESTING THAT MY SUBSCRIPTION BE AUTOMATICALLY RENEWED. PLEASE STOP THE PAYMENT MADE TO MY CREDIT CARD AND CANCEL MY ACCOUNT. THANK YOU.

NOT ONLY DID YOUR DATA RECOVERY SOFTWARE NOT HELP, YOUR BUSINESS PRACTICES ARE QUESTIONABLE.

SINCERELY,
JANNA SIX

JANNA

Abdul Majid

Dear Janna,

We understand the inconvenience caused to you.

The subscription was active in your main order due to which you have been charged for the auto-renewal.

We have refunded your order for subscription and amount will reflect in your account soon. We have also cancelled the subscription for your order.

Also need to change from auto to manual renewal. Forgot to uncheck the box... order number is 637404633.

Please advise.

Kevin Dowd

Kartik

Hi Kevin,

As per your comments, we have cancelled auto renewal subscription on your purchased software. Hence it will not renew next year.

For any other technical assistance, please submit ticket using below link:

https://www.stellarinfo.com/support/

Regards,

Kartik
Technical Support
Stellar Data Recovery

As many users before me, I did not want my subscription to renew and I did not know that it would auto renew. I would like to cancel my subscription and I would like a full refund.

Mattia Speziali

Abdul Majid

Dear Mattia,

The subscription was active on your original order due to which it got auto renewed. We have refunded your order and the amount will be reflected in your account soon. We have also cancelled the subscription for the order.

Please feel free to contact us back for any further query.

As many users before me, I did not want my subscription to renew and I did not know that it would auto renew. I would like to cancel my subscription and I would like a full refund.

Will Chua

Abdul Majid

Dear Will,

As per your request, we have refunded the order for subscription charged. We have also cancelled the subscription of the order.

Please reply to our email for any further query.

I did not want my subscription to renew and I did not know that it would auto renew. I would like to cancel my subscription and I would like a full refund.
My order number is 638437613.

Oswald Phang

Rajeev

Hi Oswald,

The application which you have purchased contains 1-year license. This application is in the subscription.

As per your request we have canceled the subscription and we are working on your refund. You will soon receive an email from our concern team for the same.

In case you will face any other issue then use the below link to contact the support team:

https://www.stellarinfo.com/support/

Regards,
Stellar Data Recovery

Hi there
I have a VISA transaction for an auto renewal on your product, which I did not authorize at any point. Can you kindly investigate and refund me for this error in charge?

Rick Vohra

Rajeev

Hi Rick,

As per the details we have at our end, we have canceled the subscription and processed the refund for you. You will see the credit in your card within 3-5 business days.

In case you will face any issue then use the below link to contact our support team:

https://www.stellarinfo.com/support/

Regards,
Stellar Data Recovery

As many users before me, I did not want my subscription to renew and I did not know that it would auto renew. I only intended to use this product once. I would like to cancel my subscription and I would like a full refund. Pls look into this issue. My order number is 639483653

Van Almeria

Abdul Majid

Dear Van,

The subscription for your previous order as active due to which it got auto renewed.

As per your request, we have refunded the order and the amount will be reflected in your account soon. We have also cancelled the subscription for your order.

Please feel free to get back to us for any data recovery needs in future.

Hi,

I have tried several times to cancel my subscription (order number: 605439753) through the MyCommerce platform, all times without luck.

Will You please see to that my subscription is cancelled, as I do not want to continue using the software.

Thanks in advance.

/Bo Jensen

Bo Jensen

Abdul Majid

Dear BO,

We have checked your order details and subscription has already been cancelled.

Please feel free to get back to us for any further query.

I would like to cancel my subscription

Shelly Sandoval

Rajeev

Hi Shelly,

Kindly let us know the order number for the purchase so that we can cancel the subscription.

You may use the below link to contact our support team:

https://www.stellarinfo.com/support/

Regards,
Stellar Data Recovery

Hello. I, like soon many above, bought this software as a one off. Could you please refund my money and cancel the subscription? Thanks.

Andy Cooper

Abdul Majid

Dear Andy,

We have refunded your order and amount will be reflected in your account soon. We have also cancelled the subscription of your order.

Please feel free to contact us back for any further query or any data recovery needs in future.

I did not want my subscription to renew and I did not know that it would auto renew. I would like to cancel my subscription and I would like a full refund.

Samantha Morazzani

Kartik

Hi,

As per our records, we have cancelled annual subscription on your purchased software. Now it will not renew next year and you may use it for 1 year.

Regards,

Stellar Data Recovery

I do not want my subscription to renew, I have emailed your support service along with this request to cancel my subscription. Order number: 596075193

Lewis

Kartik

HI,

We have cancelled annual subscription on your purchased order. Hence, it will not renew again.

Regards,

Stellar Data Recovery

please refund me the full cost immedlately

santiago c dejesus

Rajeev

Hi,

We understand the inconvenience caused to you.

Our prime motive is to resolve customer issues. We follow our 30 days money-back guarantee.

Please let us know the order number for the purchase and also let us know the issue you have faced.

For any further query, you may use our below link to connect with our expert:

https://www.stellarinfo.com/support/

Regards,
Stellar Data Recovery

did not want my subscription to renew and I did not know that it would auto renew. I would like to cancel my subscription and I would like a full refund.

Gonzalo Revuelta

Rajeev

Hi Gonzalo,

We have successfully canceled the subscription for you. Please let us know the reason for requesting a refund.

For any further query, you may use our below link to connect with our expert:

https://www.stellarinfo.com/support/

Regards,
Stellar Data Recovery

Hi
I also wish to receive a full refund and a cancellation to my subscription as it did not work for me. My order nomber. is 659170173. Thank you.

AL Anezi Ali

Rajeev

Hi Al,

We understand the inconvenience caused to you.

We request you to allow us a chance to assist you and let us know the issue you are facing.

You may use our below link to connect with our expert:

https://www.stellarinfo.com/support/

Regards,
Stellar Data Recovery

HI,
I don't want to renew the subscription and I want to refund too

Kan Wong

Kartik

Hi,

We have cancelled and refunded your order subscription successfully and sent refund confirmation email to you.

Regards,

Stellar Data Recovery

I did not want my subscription to renew and I did not know that it would auto renew. I would like to cancel my subscription and I would like a full refund.

Chelsea

Abdul Majid

Dear Chelsea,

The subscription was active on your previous order due to which it got auto-renewed.

We have refunded the order and subscription has been cancelled.

I did not want my subscription to renew and I did not know that it would auto renew. I do not plan to use this product. I would like to cancel my subscription and I would like a full refund.

Carlos Henrique Cerqueira

Kartik

Hi,

We have cancelled annual subscription on your purchased software.

Please let us know if you are facing any issue with our software so that we can assist you.

You may submit ticket to our experts using below link to get further assistance:

https://www.stellarinfo.com/support/

Regards,

Stellar Data Recovery

I want to cancel my suscription and full refund of my money, it didnt worked on my computer please
my computer is mac and not windows and you gave me a windows key so it wont work

element 5: 672610343 this is the number of my order

Help me please soon

Josefina

Rajeev

Hi,

Thank you for contacting Stellar Data Recovery.

Our concern team has already sent an email to you. We suggest you to follow that and fill the LOD so that we can provide you the key for Mac.

Regards,
Stellar Data Recovery

I did not want my subscription to renew and I did not know that it would auto renew. I do not plan to use this product. I would like to cancel my subscription and I would like a full refund.

chinsiew

Kartik

Hi,

We have cancelled and refunded the software subscription successfully.

Regards,

Stellar Data Recovery

I do not want my subscription and I do not plan to renew.

Please can you cancel and refund my account.

There are two orders in my account for some reason. One is completed and the other is pending

I do not want either of these.

Order #131116807
Order #130955776

Lucas

Rajeev

Hi Lucas,

Please find the status of the orders below:

Order# 131116807 -- The subscription is canceled and the refund was already processed.

Order# 130955776 -- We are unable to fetch any details for this order. Please confirm the date of purchase and provide us the screenshot of your account showing this order.

You may use the below link and create a ticket to connect with our expert:

https://tickets.stellarinfo.com/portal/en/signin

Regards,
Stellar Data Recovery

Hello! I would like to cancel any subscription that is tied to stellar photo recovery

Ricardo

Rajeev

Hi Ricardo,

We have successfully canceled the subscription for your order.

In case you need further assistance then contact us by using the below link:

https://www.stellarinfo.com/support/

Regards,
Stellar Data Recovery

I want a refund.

Lee

Rajeev

Hi,

Thank you for contacting Stellar.

Our top most priority is to assist you in resolving the issue. We request you to let us know the issue you are facing so that check the same.

Your reply is awaited.

Warm Regards,
Stellar Data Recovery.

 

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