Stellar Knowledge Base

Solve ‘Activation Failed: Activation Key is Invalid’ problem in Stellar Data Recovery Professional

 Modified on: January 29, 2019 |    29550 views

About the Problem: “I have entered the received Activation key in the Activation window, but the software shows the Activation key is invalid.” 

Please ensure that the following points are met while activating the Stellar’s software:

1. Copy and paste the activation code instead of typing it in the activation dialog box.

2. While copying the activation code, please ensure that no extra spaces or characters are copied along with the code

3. Ensure that you are pasting the activation code in the correct field.

4. Ensure that the activation code matches the application and version installed on your system.

 

If the application is still not accepting the activation key, then you need to contact Stellar technical support for further assistance (keep your order number handy while contacting technical support).

You can contact technical support at the following numbers:

 

Location

Technical Support Number

USA (Support)

+1-732-584-2700

Europe(Sales & Support)

+44-203-026-5337

Australia & Asia Pacific (Sales & Support)

+61-280149899

Netherlands (Sales & Support)

+31-208-111-188

Worldwide (Sales & Support)

 

+91-124-4326-777

Skype Id (Support)

stellarsupport

Email

support@stellarinfo.com

Online Support Help

https://www.stellarinfo.com/support/

 

113 User Comments

THANK U SOMUCH........

shruthi

GOOD

minhminh

hello

Qerime

Amit Pandey

Hello Qerime,

Are you facing any issue in registering our software? Please provide the complete details so that we can provide to you the suitable answer for your query.

Hi Flavio - did you ever get this resolved? If so, what did you do to resolve? I have the exact same scenario and need help to get the product off my workstation and onto a server.

Jim

Hi,

We have sent you an email to resolve the issue.

Please follow our email and let us know the outcome.



Regards,
Stellar Data Recovery

Stellar Data Recovery

Hi Stellar, I am having issues activating the application. Could you please assist. It is saying that my activation key is incorrect.

Kevin

support

Hi,

We have sent you an email to resolve the issue.

Please follow our email and let us know the outcome.

Regards,
Stellar Data Recovery

Hi, I'm having issues activating the software.
I pressed the purchase now button from the current free trial but when I try to input the registration code on the same software it says it's invalid. also tried redownloading and still does it.
Thanks

gavin

Support

Hi,

Thank you for contacting Stellar Data Recovery.

We would like to inform you that we have sent you an email for assisting you further regarding the query on your email address.

Regards

Stellar Data Recovery

Hi Stellar, I am having issues activating the application. Could you please assist. It is saying that my activation key is incorrect. I just move from your v6 software to the new one after replacing my old Mac for a new one.
Thanks!

Jordi

stellar support

Hi,

Thank you for contacting Stellar Data Recovery.

We would like to inform you that we have sent an email to your email address regarding for the same.


Regards

Stellar Data Recovery

Hello,
My activation number is no longer working.
(0348-CEDF-9138-1DF1-32A2)
MyCommerce Order Number: 556336433

Thank you
Aude

Aude Charmetant

Stellar Support

Hi,

Thank you for contacting Stellar Data Recovery.

We have sent you an email to resolve the activation issue.

Please reply to our email and let us know the outcome.


Regards
Stellar Data Recovery

Hi,

I have a problem, the version is 32-bit App and my MAC is 64-bit. Is there any version for 64-bit? What can I do to install the software?

Claudia P

Support

Hi,

Thank you for contacting us.

We would like to inform you that as per our records you have purchased Stellar Photo Recovery Professional-Mac.

Please uninstall and reinstall the software from the below link.

http://download.stellarinfo.com/StellarPhoenixPhotoRecoveryProfessional.dmg.zip

Kindly let us know if you still face any issue in installation.

Also confirm us the version of Mac OS of your system.

Hallo,

mein Aktivierungschlüssel ist inkorrekt.

Hi Stellar, I am having issues activating the application. Could you please assist. It is saying that my activation key is incorrect.

Jens Düssel

I have previously installed and activated Stellar Windows Data Recovery and used it successfully. I just tried to launch it again and I get an error "Invalid Key Device (0x3c04) and the program fails to launch. I removed and reinstalled the program and it still fails to start with the same error. Please help!

Mark T

Hi
I just purchased video repair and it keeps saying my registration key is invalid. Please help!! Need this ASAP

Chris Gordon

Support

Hi,

Thank you for contacting Stellar Data Recovery.

We would like to inform you that we have sent an email to your email address regarding for the same.


Regards

Stellar Data Recovery

It would help if you actually answer the phone and not hang up after the recorded message.
Not happy at all with service regarding this product.
Registration key does not work and phone number does not get answered

Wendy Ricardo

Stellar Support

Hi,

Thank you for contacting Stellar Data Recovery.

We would like to inform you that we have sent an email to your email address regarding for the same.


Regards

Stellar Data Recovery

activation code says invalid!!! Took 3 days to get the program to sift through my files. Finally finished, purchased the product and now it won't activate!

rebecca stahl

support

Hi,

Thank you for contacting us.

We understand the inconvenience caused to you.

We would like to inform you that we have contacted you on your email directly.

Please get back to us.


Best Regards,

Stellar Support

I don't understand...

a) why it takes so long to receive a serial number and
b) why the serial number isn't working

After I completed a 45 minute scan, I purchased the software after being asked to do so after hitting 'recover files'. What's going on? This is really frustrating and antiquated.

Joel

Support

Hi,

Thank you for contacting Stellar.

We have sent you an email to assist you regarding the issue.

Kindly check the email and reply accordingly.

Regards,

Stellar Data Recovery

I am having the same issue. I just purchased, and now when I copy/paste registration key it says that it is invalid. I really hope I do not have to do the scan again....it took nearly a week.

Catherine Lykins

support

Hi,

Thank you for contacting Stellar Data Recovery.

We regret the inconvenience caused.

We would like to inform you that we have sent an email to your email address regarding for the same.


Regards

Stellar Data Recovery

SAME ISSUE as everyone else. purchased the product. typed/copied/retyped/copied the activation key and never works. installed/reinstalled still the same problem. why doesn't this work??

Ray Ward

support

Hi,

Thank you for contacting Stellar Data Recovery.

We regret the inconvenience caused to you.

We have sent you an email to resolve the issue.

Please follow our email to activate the software successfully.


Kind Regards,
Stellar Data Recovery

Hi I am having the same issues posted on this forum. Just purchased and keep getting an invalid key. Please rectify ASAP. Really need to recover a video file. Thought this would work as i received my key but it keeps saying invalid.

Shiva Maharaj

support

Hi,

Thank you for contacting Stellar Data Recovery.

We regret the inconvenience caused to you.

Please follow our email to resolve the issue.


Kind Regards
Stellar Data Recovery

I am having the same issue. I just purchased, and now when I copy/paste registration key it says that it is invalid.

Shiva Maharaj

support

Hi,

Thank you for contacting Stellar Data Recovery.

We regret the inconvenience caused.

We have sent you an email to assist you further.


Regards
Stellar Data Recovery

Hi, I have the same problem. When I copy/paste registration key it says that it is invalid.Please help me

Mlaikia

I have Activation Code but it is telling me that the Code is invalid. Please Help

Tim Rezba

Support

Hi,

Thank you for contacting us,

We have responded you on your email.

Regards,

Stellar Support

Romane

Hello,
I just bought the premium package on your site to recover data from my hard drive.
My activation key doesn't works. When I try to activate it in the software, a window appears to tell me that "activation failure, check the activation key".
I don't understand, How to solve the problem ?

I have just bought Photo Recovery and lot of people ... the key doesnot work .. "invalid" ...please give me a correct key.... you have a big problem of fiability !
I have payed and I cannot use your product !!!!! am I abused by your company ?

Porcher

support

Hi,

Thank you for contacting us,

We have responded you on your email.

Regards,

Stellar Support

I have been trying to get in touch with level two support for about three weeks now. They take U.S. Holidays, India holidays and possibly some others. They are extremely difficult to get a hold of.

Peter

Stellar Support

Hi,

We have responded on your email.


Regards,

Stellar Support

I have the same problem like the others: I just bought your product (Stellar Photo Recovery Premium for Mac), I followed the exact instructions in the mail that I received, and when I enter the activation key, it says that the key is invalid. I would appreciate it, to get help as soon as possible or a new activation key that works! Thanks

Kandolf

SUPPORT

Hi,

Thank you for contacting us.

We have responded on your email.

Regards,

Stellar Support

same problem like the others: I just bought your product (Stellar Photo Recovery Premium for Mac), I followed the exact instructions in the mail that I received, and when I enter the activation key, it says that the key is invalid. I would appreciate it, to get help as soon as possible or a new activation key that works! Thanks

Philip

Stellar Data Recovery

Hi,

Thank you for contacting Stellar Data Recovery.

We apologize for the inconvenience caused to you.

We would like to inform you that we have sent an email regarding the activation issue at your email.

We request you to reply to same email for further assistance.

Your cooperation is much appreciated.

Regards,

Stellar Data Recovery

Hi,

I'm having the same issue with the activation key. How can I resolve this?

Thanks

Chiamaka Ojechi

support

Hi,

Thank you for contacting us

We have responded on your email.

Regards,

Stellar Support

I have version 6.3 and the activation key fails. What do I need to fix this?

Paul

support

Hi,

Thank you for contacting Stellar Data Recovery.

We have responded to your email.

Hope for your cooperation.

Regards.
Stellar Data Recovery.

I, too, am unable to activate your product using the activation code you emailed me. I downloaded version 8.0.0.0 from the link in the email notification you sent me with the registration key.

Rick

support

Hi,

Thank you for contacting Stellar Data Recovery.

We apologize for the inconvenience caused to you.

We would like to inform you that we have responded to your email to assist you further.

Regards,

Stellar Data Recovery

Similar issue, activation code is coming up as invalid. Please assist.

Chris

support

Hi,

Thank you for contacting Stellar Data Recovery.

We apologize for the inconvenience caused to you. We have sent you an email regarding the same.

Regards,
Support
Stellar Data Recovery.

Same issue as everyone else. I just purchased, and now when I copy/paste registration key it says that it is invalid.

Mia Kearl

Support

Hi,

Thank you for contacting Stellar Data Recovery.

We apologize for the inconvenience caused to you. We have sent you an email regarding the same.

Regards,
Support
Stellar Data Recovery.

Good afternoon.
I bought activation key and installed Stellar data recovery professional for windows.
But i can't activate it, because when i copy key, window appears "Activation failed. Please check the activation key".
I've wrote you email already.
Thank you for answer.

KatyA

Support

Hi,

Thank you for contacting Stellar Data Recovery.

We apologize for the inconvenience caused to you. We have sent you an email regarding the same.

Regards,
Support
Stellar Data Recovery.

I have version 6.2 and the activation key fails. What do I need to fix this?

Syed Rizwan

Stellar Data Recovery

Hi,

Thank you for contacting Stellar Data Recovery.

We apologize for the inconvenience caused to you. We have sent you an email regarding the same. Kindly reply to the email.

Regards,
Support
Stellar Data Recovery.

I've been hung up on 3 times in a row by US Tech Support. Is this a real product, or am I just paying for someone's new swimming pool in Gstaad? Please advise.

Anders

Stellar Data Recovery

Hi,

Thank you for contacting Stellar Data Recovery.

We apologize for the inconvenience caused to you.

We have sent you an email regarding the same. Kindly reply to the email.

Hoping for your kind cooperation.

Regards,
Stellar Data Recovery.

Dear support team, I just purchased the product. But I couldn't activate it. The activation key is invalid. Please help me.

Rio Adi Wibowo

Stellar Data Recovery.

Hi,

Thank you for contacting Stellar Data Recovery.

We apologize for the inconvenience caused to you.

We have sent you an email regarding the same. Kindly reply to the email.

Hoping for your kind cooperation.

Regards,
Stellar Data Recovery.

Dear support team, I just purchased the product. But I couldn't activate it. The activation key is invalid. Please help me.
Order No 94364283

septijo

support

Hi,

Thank you for contacting Stellar Data Recovery.

We apologize for the inconvenience caused to you.

We have sent you an email regarding the same. Kindly reply to the email.

Hoping for your kind cooperation.

Regards,
Stellar Data Recovery.

Hi. Please send me the email.

D

support

Hi,

Thank you for contacting Stellar Data Recovery.

We apologize for the inconvenience caused to you.

We have sent you an email regarding the same. Kindly reply to the email.

Hoping for your kind cooperation.

Regards,
Stellar Data Recovery.

Stellar Support

Hi,

Thank you for contacting Stellar Data Recovery.

We apologize for the inconvenience caused to you.

We have sent you an email regarding the same. Kindly reply to the email.

Hoping for your kind cooperation.

Regards,
Stellar Data Recovery.

Hi, I have just purchased Stellar Repair for Access Order Number: 598819903 and it's saying that my activation code is invalid. The UK Support number is also not working, I need this working asap as I have an urgent repair -- Thanks

Darren Sully

just purchase stella photo recovery professional, but why still cant activate by the license key that you send to me?
Order Number: 599250003

Jerry ACJ

Stellar Data Recovery

Hi,

Thank you for contacting Stellar Data Recovery.

We apologize for the inconvenience caused to you.

We have sent you an email regarding the same. Kindly reply to the email.

Hoping for your kind cooperation.

Regards,
Stellar Data Recovery.

Purchased order online, activation code on fails to work in your product.
order ID: 603042563

What kind of scam are you running? Now I have to wait on hold for 30+ minutes just to activate a product I have already paid for?

Who is paying for MY time?

Frustrated Planet

Stellar Support

Hi,

We regret the inconvenience caused to you.

As per our conversation, we have assisted you to activate the software.

Please get back to us for any further query.

Regards,
Stellar Data Recovery

hi, I bought stellar photo recovery in august 2018 but my license key is invalid. How to solve this problem please?

BLSQ-E2708181244-12GJX

thank you

JENNIFER MURZI

Stellar support

Hi,

We regret the inconvenience caused to you.

As per our conversation, we have assisted you to activate the software.

Please get back to us for any further query.

Regards,
Stellar Data Recovery

hello
i just buy Stellar Repair for Photo-Windows , but but my license key is invalid. Can you help me?
My element 5 Order Number: 603564433
Activation Key: 57D7-2A98-689F-92E7-FDE3

Larisa Mihaleva

Stellar Support

Hi,

Thank you for contacting Stellar Data Recovery.

We apologize for the inconvenience caused to you.

We have sent you an email regarding the same. Kindly reply to the email.

Hoping for your kind cooperation.

Regards,
Stellar Data Recovery.

Hello, I downloaded the free app and after analyzing I decided to buy the license, in the email I received came a link to download another app, I downloaded it, but the key does not work on either of them, poe favor, I am in dire need of restoring files with urgency. Thank you.

Annair Tina Firmino Brito

Stellar Data Recovery

Hi,

Thank you for contacting Stellar Data Recovery.

We apologize for the inconvenience caused to you.

We have sent you an email regarding the same. Kindly reply to the email.

Hoping for your kind cooperation.

Regards,
Stellar Data Recovery.

Good day, I have an activation key but it doesn't seem to work when I try to put it in, it says "Activation Failed, Please Check the Activation Key" please help me so that I can activate my account. Hoping for your fast response! Thank you!

Zkyky

Stellar Data Recovery

Hi,

Thank you for contacting Stellar Data Recovery.

We apologize for the inconvenience caused to you.

We have sent you an email regarding the same. Kindly reply to the email.

Hoping for your kind cooperation.

Regards,
Stellar Data Recovery.

Same issue here, just purchased but the activation key does not work

frank sacca

Stellar Support

Hi,

Thank you for contacting Stellar Data Recovery.

We apologize for the inconvenience caused to you.

We have sent you an email regarding the same. Kindly reply to the email.

Hoping for your kind cooperation.

Regards,
Stellar Data Recovery

Hi, I have an activation key but it says "Activation Failed, Please Check the Activation Key" when i try to activate it. please help me so that I can activate my account. Hoping for your fast response! Thank you!

Siti Hajar Anuar Binti Abdullah

Stellar Support

Hi,

Thank you for contacting Stellar Data Recovery.

We apologize for the inconvenience caused to you.

We have sent you an email regarding the same. Kindly reply to the email.

Hoping for your kind cooperation.

Regards,
Stellar Data Recovery

How is it possible that so many people have invalid activation keys?

I just purchased this for an emergency issue and my key is invalid.

Jason Jacobs

Stellar Support

Hi,

Thank you for contacting Stellar Data Recovery.

We apologize for the inconvenience caused to you.

We have sent you an email regarding the same. Kindly reply to the email.

Hoping for your kind cooperation.

Regards,
Stellar Data Recovery

Stellar Support

Hi,

Thank you for contacting Stellar Data Recovery.

We apologize for the inconvenience caused to you.

We have sent you an email regarding the same. Kindly reply to the email.

Hoping for your kind cooperation.

Regards,
Stellar Data Recovery

Cant install Stellar Data Recovery Professional, Invalid key device 0x013c84[b] I do own a licence but dont get far enough to insert it , Please assist

Grant Gibson

Stellar Data Recovery

Hi,

Thank you for contacting Stellar Data Recovery.

We apologize for the inconvenience caused to you.

We have sent you an email regarding the same. Kindly reply to the email.

Hoping for your kind cooperation.

Regards,
Stellar Data Recovery

Hi,

My company had purchased a licensed copy of "Stellar Data Recovery for iPhone" for me to use. When I keyed in the license code. It is still showing Demo. Can I know what is wrong?

Lim Ming Wei

support

Hi,

Thank you for contacting Stellar Data Recovery.

We apologize for the inconvenience caused to you.

We have sent you an email regarding the same. Kindly reply to the email.

Hoping for your kind cooperation.

Regards,
Stellar Data Recovery

d

BRAULIO

Bonjour, je possède votre logiciel Stellar Phoenix Windows Data Recovery V7.0 Pro FR suite achat du 16 Juillet 2017 numéro de commande 539917133 et mal grès cela je ne peux pas me servir de ma clé d'activation j'obtiens toujours le même message (clé non valide).
Que dois-je faire ???
en attente de votre réponse ... Merci

N° clé : F745-2842-74F5-CB03-B76B

DUBREUIL Jean-Pierre

Stellar support

Hi,

Thank you for contacting Stellar Data Recovery.

We apologize for the inconvenience caused to you.

We have sent you an email regarding the same. Kindly reply to the email.

Hoping for your kind cooperation.

Regards,
Stellar Data Recovery

hello
i just buy Stellar Repair for Photo-Windows , but but my license key is invalid. Can you help me?

Activation Key: AF9E-3ABE-2FC0-9A19-AF8F

Venkatesh

Rajeev

Hi,

Thank you for contacting Stellar Data Recovery.

As per the order details, you have purchased Stellar Photo Recovery - Professional (Windows). Kindly make sure you have installed the correct version of the application. We request to install it from the below link then check whether or not the application is activated:

http://download.stellarinfo.com/in/StellarPhotoRecoveryProfessional.exe

In case, you have any further queries then contact our support team at https://www.stellarinfo.com/support/.

Regards,
Stellar Data Recovery

Hello
I purchased Stellar Data Recoveryn and have not received my activation email.

Nick Harding

Kartik

Hi Nick,

We understand the inconvenience caused to you.

We would request you to check junk and spam folder also of your email to find activation details.

Further we have resent activation details on your registered email address.

You may submit ticket using below link for getting further assistance:

https://www.stellarinfo.com/support/

Regards,

Kartik
Technical Support
Stellar Data Recovery

Like most of the other commenters above, I have an activation key that isn't working. I purchased the Mac version of your Photo Recovery software directly from your website, but was sent an activation key for the Windows version.

I already have the free version of the Mac software on my laptop, and tried using the (Windows) activation code with it, but kept getting error messages.

Please could you help resolve this issue as soon as possible, as I need to use the software ASAP. Thanks.

Rick

Kartik

Hi Rick,

We understand the inconvenience caused to you.

As per our records, we have already provided the Mac version key of your purchased software.

If you are still facing any issue then please submit ticket using below link for further assistance:

https://www.stellarinfo.com/support/

Regards,

Kartik
Technical Support
Stellar Data Recovery

Kartik

Hi Rick,

We understand the inconvenience caused to you.

As per our records, we have already provided the Mac version key of your purchased software.

If you are still facing any issue then please submit ticket using below link for further assistance:

https://www.stellarinfo.com/support/

Regards,

Kartik
Technical Support
Stellar Data Recovery

I receive the following error, "Activation failed. Please check the activation key." Confirmation number is 579694063.

Brian Smith

Rajeev

Hi,

We have emailed you a new key to activate the software.

In case you will face any issue, then reply to that email for help.

Regards,
Stellar Data Recovery

I just bought the key, after downloading the free software
I copied pasted the key but always received "Invalid Key" as answer. Please help, the hotline seems closed.
Richard

Richard

Kartik

Hi,

We understand the inconvenience caused to you.

Please make sure that you have installed correct version of software.

If any antivirus is enabled then disable it for a time being until software is activated.

Moreover please submit ticket using below link to get assistance by our experts:

https://www.stellarinfo.com/support/

Regards,

Stellar Data Recovery

Hey
I have sent the Registration ID of my order and i am waiting for licence.

Valdrin Arslani

Kartik

Hi,

We understand the inconvenience caused to you.

As per our records, our support team is assisting you through email.

Please respond them in order to get the issue resolved.

Regards,

Stellar Data Recovery

Hi,

I purchase the Stellar Phoenix Mac Data Recovery V7.1-EN-SOHO in 2016. Last year, I replaced my HDD to SSD. Only now I noticed that the Registration Key is no longer valid.

Chan Weng

Abdul Majid

Dear Chan,

Please use the below mentioned link to submit a ticket to our team with the order number and we will guide you further:

https://tickets.stellarinfo.com/portal/signup

Sure wish I read these first before purchasing. I can't afford to wait very long for my activation code to work. Please respond ASAP!

Courtney

Rajeev

Hi,

Thank you for trusting us.

Our expert has sent you the key for the application. We request you to follow the email and activate it.

For any further queries, you may submit a ticket using below link:

https://www.stellarinfo.com/support/

Regards,
Stellar Data Recovery

 

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