Stellar Knowledge Base

I have entered the received registration key in the registration window, but the registration key is invalid.

February 2, 2018     16163 views     1     1

Please ensure following points are met while activating the application:

 

1. Copy and paste the registration code instead of typing it in the activation dialog box.

2. While copying the registration code, please ensure that no extra spaces or characters are copied along with the code

3. Ensure that you are pasting the registration code in the correct field.

4. Ensure that the registration code matches the application and version installed on your system.

 
If the application is still not accepting the registration key, then you need to contact Stellar technical support for further assistance (keep your order number handy while contacting technical support).

You can contact technical support at the following numbers:

 

Location

Technical Support Number

USA (Support)

+1-732-584-2700

Europe(Sales & Support)

+44-203-026-5337

Australia & Asia Pacific (Sales & Support)

+61-280149899

Netherlands (Sales & Support)

+31-208-111-188

Worldwide (Sales & Support)

 

+91-124-4326-777

Skype Id (Support)

stellarsupport

Email

support@stellarinfo.com

Online Support Help

https://www.stellarinfo.com/support/

 

37 User Comments

shruthi
March 8, 2015 07:40 am

THANK U SOMUCH........

minhminh
December 2, 2015 08:16 pm

GOOD

Qerime
November 30, 2016 08:03 pm

hello

Amit Pandey
December 1, 2016 10:48 am

Hello Qerime,

Are you facing any issue in registering our software? Please provide the complete details so that we can provide to you the suitable answer for your query.

Jim
July 20, 2017 04:52 am

Hi Flavio - did you ever get this resolved? If so, what did you do to resolve? I have the exact same scenario and need help to get the product off my workstation and onto a server.

Stellar Data Recovery
July 20, 2017 06:54 am

Hi,

We have sent you an email to resolve the issue.

Please follow our email and let us know the outcome.



Regards,
Stellar Data Recovery

Kevin
February 18, 2018 01:55 am

Hi Stellar, I am having issues activating the application. Could you please assist. It is saying that my activation key is incorrect.

support
February 19, 2018 05:53 am

Hi,

We have sent you an email to resolve the issue.

Please follow our email and let us know the outcome.

Regards,
Stellar Data Recovery

gavin
March 31, 2018 08:17 am

Hi, I'm having issues activating the software.
I pressed the purchase now button from the current free trial but when I try to input the registration code on the same software it says it's invalid. also tried redownloading and still does it.
Thanks

Support
April 2, 2018 08:06 am

Hi,

Thank you for contacting Stellar Data Recovery.

We would like to inform you that we have sent you an email for assisting you further regarding the query on your email address.

Regards

Stellar Data Recovery

Jordi
April 30, 2018 06:46 am

Hi Stellar, I am having issues activating the application. Could you please assist. It is saying that my activation key is incorrect. I just move from your v6 software to the new one after replacing my old Mac for a new one.
Thanks!

stellar support
April 30, 2018 11:24 am

Hi,

Thank you for contacting Stellar Data Recovery.

We would like to inform you that we have sent an email to your email address regarding for the same.


Regards

Stellar Data Recovery

Aude Charmetant
September 9, 2018 01:02 am

Hello,
My activation number is no longer working.
(0348-CEDF-9138-1DF1-32A2)
MyCommerce Order Number: 556336433

Thank you
Aude

Stellar Support
September 10, 2018 06:13 am

Hi,

Thank you for contacting Stellar Data Recovery.

We have sent you an email to resolve the activation issue.

Please reply to our email and let us know the outcome.


Regards
Stellar Data Recovery

Claudia P
September 9, 2018 06:27 pm

Hi,

I have a problem, the version is 32-bit App and my MAC is 64-bit. Is there any version for 64-bit? What can I do to install the software?

Support
September 10, 2018 08:37 am

Hi,

Thank you for contacting us.

We would like to inform you that as per our records you have purchased Stellar Photo Recovery Professional-Mac.

Please uninstall and reinstall the software from the below link.

http://download.stellarinfo.com/StellarPhoenixPhotoRecoveryProfessional.dmg.zip

Kindly let us know if you still face any issue in installation.

Also confirm us the version of Mac OS of your system.

Jens Düssel
September 11, 2018 08:51 am

Hallo,

mein Aktivierungschlüssel ist inkorrekt.

Hi Stellar, I am having issues activating the application. Could you please assist. It is saying that my activation key is incorrect.

Mark T
September 11, 2018 04:15 pm

I have previously installed and activated Stellar Windows Data Recovery and used it successfully. I just tried to launch it again and I get an error "Invalid Key Device (0x3c04) and the program fails to launch. I removed and reinstalled the program and it still fails to start with the same error. Please help!

Chris Gordon
September 14, 2018 07:08 am

Hi
I just purchased video repair and it keeps saying my registration key is invalid. Please help!! Need this ASAP

Support
September 14, 2018 03:16 pm

Hi,

Thank you for contacting Stellar Data Recovery.

We would like to inform you that we have sent an email to your email address regarding for the same.


Regards

Stellar Data Recovery

Wendy Ricardo
September 16, 2018 10:57 pm

It would help if you actually answer the phone and not hang up after the recorded message.
Not happy at all with service regarding this product.
Registration key does not work and phone number does not get answered

Stellar Support
September 17, 2018 07:34 am

Hi,

Thank you for contacting Stellar Data Recovery.

We would like to inform you that we have sent an email to your email address regarding for the same.


Regards

Stellar Data Recovery

rebecca stahl
September 27, 2018 01:11 am

activation code says invalid!!! Took 3 days to get the program to sift through my files. Finally finished, purchased the product and now it won't activate!

support
September 27, 2018 03:37 am

Hi,

Thank you for contacting us.

We understand the inconvenience caused to you.

We would like to inform you that we have contacted you on your email directly.

Please get back to us.


Best Regards,

Stellar Support

Joel
October 7, 2018 12:20 pm

I don't understand...

a) why it takes so long to receive a serial number and
b) why the serial number isn't working

After I completed a 45 minute scan, I purchased the software after being asked to do so after hitting 'recover files'. What's going on? This is really frustrating and antiquated.

Support
October 9, 2018 07:33 am

Hi,

Thank you for contacting Stellar.

We have sent you an email to assist you regarding the issue.

Kindly check the email and reply accordingly.

Regards,

Stellar Data Recovery

Catherine Lykins
October 17, 2018 01:58 am

I am having the same issue. I just purchased, and now when I copy/paste registration key it says that it is invalid. I really hope I do not have to do the scan again....it took nearly a week.

support
October 17, 2018 08:09 am

Hi,

Thank you for contacting Stellar Data Recovery.

We regret the inconvenience caused.

We would like to inform you that we have sent an email to your email address regarding for the same.


Regards

Stellar Data Recovery

Ray Ward
October 27, 2018 11:37 pm

SAME ISSUE as everyone else. purchased the product. typed/copied/retyped/copied the activation key and never works. installed/reinstalled still the same problem. why doesn't this work??

support
October 29, 2018 06:58 am

Hi,

Thank you for contacting Stellar Data Recovery.

We regret the inconvenience caused to you.

We have sent you an email to resolve the issue.

Please follow our email to activate the software successfully.


Kind Regards,
Stellar Data Recovery

Shiva Maharaj
October 28, 2018 04:51 am

Hi I am having the same issues posted on this forum. Just purchased and keep getting an invalid key. Please rectify ASAP. Really need to recover a video file. Thought this would work as i received my key but it keeps saying invalid.

support
October 29, 2018 06:02 am

Hi,

Thank you for contacting Stellar Data Recovery.

We regret the inconvenience caused to you.

Please follow our email to resolve the issue.


Kind Regards
Stellar Data Recovery

Shiva Maharaj
October 28, 2018 01:33 pm

I am having the same issue. I just purchased, and now when I copy/paste registration key it says that it is invalid.

support
October 29, 2018 06:55 am

Hi,

Thank you for contacting Stellar Data Recovery.

We regret the inconvenience caused.

We have sent you an email to assist you further.


Regards
Stellar Data Recovery

Mlaikia
October 29, 2018 08:27 pm

Hi, I have the same problem. When I copy/paste registration key it says that it is invalid.Please help me

Tim Rezba
November 15, 2018 06:13 pm

I have Activation Code but it is telling me that the Code is invalid. Please Help

Support
November 15, 2018 10:33 pm

Hi,

Thank you for contacting us,

We have responded you on your email.

Regards,

Stellar Support

 

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