Stellar Knowledge Base

Received "No Data Found" message after the scan? Here are a few possible reasons.

  January 15, 2020    8034 views

‘No Data Found’ message is a rare occurrence. However, the message may appear after the scan due to following possible reasons:

1. Admin Rights Issue
Running Stellar Data Recovery software without Admin Rights or as a Standard User prevents the software from executing elevated tasks required to scan the disk. Lack of Admin Rights also causes further errors such as software crash and system freeze due to insufficient control over disk usage. 
Always run Stellar Data Recovery software with Admin Rights. Right-click on the software icon and choose ‘Run as administrator’ 

2.  Drive Encryption
‘No Data Found’ message may also appear if you are trying to recover data from an encrypted storage media device, encrypted by using tools such as BitLocker or proprietary tool provided by your drive manufacturer.
Decrypt (unlock) the encrypted storage media before using the Stellar Data Recovery software to scan and recover data.

3. Selected Wrong File Type 
Make sure you select right file type before running the data recovery scan. For instance, if you choose email or audio option from ‘Select What to recover’ screen but there are no such files existed or deleted from the system, the software with display ‘No Data Found’ message.

 

4 User Comments

None of these solutions apply. This is a simple SSD harddrive with no encryption or admin rights block. I chose all data types. Still it says "No Data Found." Was surprised that Stellar couldn't handle finding even a hint of data after a very basic crash. Super disappointed.

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Abraham Dieckman

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Sunil

Dear Abraham,

We understand the inconvenience caused.

Unfortunately, we are not able to locate your order details. Kindly share your order number or we request you to submit a ticket by using the below-mentioned link and our support team will surely assist you with this.

https://www.stellarinfo.com/support/

Regards,
Stellar Data Recovery

Same thing with me. Worked for the first year and now nothing. Same response from the support team. Waste of money.

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Carl

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Naveen

Dear Carl,

We request you run the software as Admin as run the scan again.

We could not find any details with this email.

Please provide order number/invoice if you have purchased the software.

Your reply is much appreciated.

Regards,

Team Stellar

 

User Comments

verfy04

 

 

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