Stellar Knowledge Base

I have entered the received registration key in the registration window but the application says that the registration key is invalid. How can the program be activated?

March 20, 2018     4544 views     0     0

Please ensure following points are met while activating the application:
 
  • Copy and paste the registration code instead of typing it in the activation dialog box.
  • While copying the registration code, please ensure that no extra spaces or characters are copied along with the code
  • Ensure that you are pasting the registration code in the correct field.
  • Ensure that the registration code matches the application and version installed on your system.
 
If the application is still not accepting the registration key, then the issue needs to be checked over remote session.

 

82 User Comments

Miranda ter Smitten PhotoMY
March 30, 2018 11:00 am

the registration code matches not with the application I have order Windows and I have Mac on my Computer, please can you change this?
I am very nervous now for loosing my Photos Kindly regards

support
April 2, 2018 02:21 am

Hi,

Thank you for contacting Stellar Data Recovery.

We would like to inform you that we have sent you an email for assisting you further regarding the query on your email address.

Regards

Stellar Data Recovery

Daniel Dixon
May 3, 2018 11:16 pm

I downloaded the trial, ran a really long deep scan, purchased the software, and tried to register by cutting and pasting the registration that you sent. I keep getting an invalid registration key pop-up message.

stellar support
May 4, 2018 12:42 am

Hi,

Thank you for contacting Stellar Data Recovery.

We would like to inform you that we have sent an email to your email address regarding for the same.


Regards

Stellar Data Recovery

CROSSBLUE
September 12, 2018 08:52 am

Hi,

my registration code is also invalid. Could you please send me a new one.

Thanks!

Stellar Data Recovery
October 18, 2018 10:44 am

Hi,

Kindly get in touch with our technical support team at the below mentioned email address regarding your activation issue:

support@stellarinfo.com

Regards,
Stellar Data Recovery

Brad Blaise
October 13, 2018 05:58 am

I had to install the software on a different computer to run it (recovering data from an external hard drive). The second time I ran it, the key did not work. I get the message "Invalid Key! Acitvation failed!" I cut and pasted the number, and trued multuple times, so I know its the one I was sent.
Please advise or send new key.
Thanks.

support
October 15, 2018 03:51 am

Hi,

Thank you for contacting Stellar Data Recovery.

We regret the inconvenience caused to you.

We have sent you an email to resolve the issue.

Please follow our email and software will get activated successfully.


Kind Regards
Stellar Data Recovery

Tiffany
October 22, 2018 01:01 pm

Hello, same thing as above! I rand a scan, purchased the license and now when i copy and paste my activation code, it says it is not valid. I have a MacBook

support
October 23, 2018 01:32 am

Hi,

Thank you for contacting Stellar Data Recovery.

We regret the inconvenience caused to you.

We have sent you an email to resolve the issue.

Please follow our email and software will get activated successfully.


Kind Regards
Stellar Data Recovery

Mia
January 14, 2019 12:55 am

the same thing has happened to me. i purchases the software but the activation code is not working.

dorian Snowden
November 2, 2018 08:07 pm

can you see why my code isn't working

Mohammed alyousofy
November 15, 2018 05:38 pm

I could not re-activate the same device again
Where I restored the Windows version yesterday


Could you please send me a new one.

Mohammed alyousofy
November 15, 2018 05:38 pm

I could not re-activate the same device again
Where I restored the Windows version yesterday


Could you please send me a new one.

Support
November 15, 2018 10:08 pm

Hi,

Thank you for contacting us,

We have responded you on your email.

Regards,

Stellar Support

Support
November 15, 2018 10:08 pm

Hi,

Thank you for contacting us,

We have responded you on your email.

Regards,

Stellar Support

Philip Schultze
November 28, 2018 09:53 pm

Hello, same thing as above! I rand a scan, purchased the license and now when i copy and paste my activation code, it says it is not valid. I have a MacBook

Stellar Data Recovery
November 29, 2018 01:53 am

Hi,

Thank you for contacting Stellar Data Recovery.

We apologize for the inconvenience caused to you.

We would like to inform you that we have sent an email to you regarding the issue which you are facing.

We request you to reply to same email for the further communication.

Your cooperation is highly appreciated.

Regards,

Stellar Data Recovery

MP
December 9, 2018 07:09 pm

I Purchased the premium lifetime subscription and my activation key is not working!! Please help!

I followed your instructions as sent in email, and it is not working!! Very frustrated!

support
December 10, 2018 03:28 pm

Hi,

Thank you for contacting Stellar Data Recovery.

We have responded to your email.

Hope for your cooperation.

Regards.
Stellar Data Recovery.

Vania Rogina
December 25, 2018 11:28 pm

I typed the activation code, but it appears as invalid, can you please help me?

Support
December 26, 2018 07:39 am

Hi,

Thank you for contacting Stellar Data Recovery.

We have responded to your email.

Hope for your cooperation.

Regards.
Stellar Data Recovery.

Stacey
December 27, 2018 03:27 am

Hello, same thing as above! I ran a deep scan, purchased the license and now when i copy and paste my activation code, it says it is not valid. I have a MacBook

Support
December 27, 2018 03:52 am

Hi,

Thank you for contacting us.

As per our chat conversation and remote session, software is successfully activated on your Mac system.

Regards,

Stellar Support

Jenny Cottingham
January 1, 2019 12:47 pm

WHY DONT YOU PUT INSTRUCTIONS HERE INSTEAD OF MESSAGING EVERYONE SEPARATELY?

support
January 2, 2019 04:45 am

Hi,

Thank you for contacting Stellar Data Recovery.

We have responded to your email.

Hope for your cooperation.

Regards.
Stellar Data Recovery.

Keith Halseth
January 10, 2019 06:39 pm

Purchased lifetime license gives activation failed. -0 error when trying to activate on same computer after OS reinstall.

support
January 10, 2019 09:30 pm

Hi,

Thank you for contacting Stellar Data Recovery.

We have responded to your email.

Hope for your cooperation.

Regards.
Stellar Data Recovery.

POPTODOROVA ANA
January 15, 2019 05:20 pm

I bought the 7/07/2015 'Stellar Phoenix Outlook PST Repair V5.0-EN-SOHO, Invoice # 492544803,
I received the key serial number: SPOPSTRPDGRTOM5PESAZ.
I wanted to reuse the installed software, but it is indicated that I have to register the software again to activate it, when I enter this key I have a message that says 'incorrect key'.
Can you give me a correct key?

Stellar Support
January 16, 2019 05:42 am

Hi,

Thank you for contacting Stellar Data Recovery.

We have responded to your email.

Hope for your cooperation.

Regards.
Stellar Data Recovery.

paul petersen
March 23, 2019 05:27 am

Purchased Stellar Photo Recovery Premium for Windows today. After finding out the tool would take days to scan the media, I tried to move it to a different computer. Now activation fails for invalid key. I uninstalled the first installation thinking that would notify the key server to free up the key but that doesn't seem to have worked. Please fix. Thank you.

Stellar Support
March 25, 2019 06:09 am

Hi,

Thank you for contacting Stellar Data Recovery.

We have responded to your email.

Hope for your cooperation.

Regards.
Stellar Data Recovery.

Sabrina
April 13, 2019 08:01 am

Hello, same thing as above! I rand a scan, purchased the license and now when i copy and paste my activation code, it says it is not valid. I have a MacBook

Stellar Data Recovery
April 15, 2019 01:56 am

Hi,

Thank you for contacting Stellar Data Recovery.

We have responded to your email.

Hope for your cooperation.

Regards.
Stellar Data Recovery.

Ruben
April 28, 2019 12:26 pm

I ran a scan, got a license but when trying to activate it's showing an activation failed error message. The code is right but it won't work.

Stellar Support
April 29, 2019 10:22 am

Hi,

Thank you for contacting Stellar Data Recovery.

We have responded to your email.

Hope for your cooperation.

Regards.
Stellar Data Recovery.

Rebecca
May 6, 2019 05:17 pm

Hello,

I have downloaded the Stellar Data Recovery professional and have purchased an activation key but I receive a message saying "Activation failed, please check the activation key".

Can you please help me to make the activation key work?

Best Regards,
Rebecca

Stellar support
May 8, 2019 12:22 am

Hi,

Thank you for contacting Stellar Data Recovery.

We have responded to your email.

Hope for your cooperation.

Regards.
Stellar Data Recovery.

Alex
May 9, 2019 05:11 pm

Hello,

I bought the software and my Key is not working. I'm on a Macbook. Please help

Stellar Support
May 9, 2019 08:24 pm

Hi,

Thank you for contacting Stellar Data Recovery.

We have responded to your email.

Hope for your cooperation.

Regards.
Stellar Data Recovery.

Iris
May 19, 2019 05:39 am

Hello, my activation key is also not working! Please send me the helpful mail to solve the problem. Thanks.

Stellar support
May 20, 2019 05:24 am

Hi,

Thank you for contacting Stellar Data Recovery.

We would like to inform you that we have sent you an email for assisting you further regarding the query on your email address.

Regards

Stellar Data Recovery

Carter
June 9, 2019 05:12 pm

I reinstalled Steller OST to PST converter and used the registration found in the original email i received upon purchase. The act of registration through the program give me a simple message error of the following

"Activation Failed. -0"

Please advise

Stellar Support
June 10, 2019 06:57 am

Hi,

Thank you for contacting Stellar Data Recovery.

We would like to inform you that we have sent you an email for assisting you further regarding the query on your email address.

Regards

Stellar Data Recovery

ranadi
June 19, 2019 06:15 am

i haven't yet received any activation key...please can u send it

Stellar support
June 19, 2019 08:08 am

Hi,

Thank you for contacting Stellar Data Recovery.

We would like to inform you that we have sent you an email for assisting you further regarding the query on your email address.

Regards

Stellar Data Recovery

Carlos
June 21, 2019 04:40 am

I bought the software and my Key is not working i have the correct installer for windows , HELP

support
June 21, 2019 06:51 am

Hi,

Thank you for contacting Stellar Data Recovery.

We would like to inform you that we have sent you an email for assisting you further regarding the query on your email address.

Regards

Stellar Data Recovery

Carlos
June 21, 2019 04:45 am

my activation key is not working

Carlos
June 21, 2019 04:45 am

my activation key is not working

Mattia
June 22, 2019 07:30 am


I switched to a new computer and the activation code provided via email does not work. What can we do?
Thanks,
Mattia

Stellar Support
June 24, 2019 05:16 am

Hi,

Thank you for contacting Stellar Data Recovery.

We would like to inform you that we have sent you an email for assisting you further regarding the query on your email address.

Regards

Stellar Data Recovery

Justin
July 9, 2019 01:01 am

I copied and pasted the activation code into the activation pop-up after purchasing the software. It says activation failed, check the activation key. I verified I copied and pasted correctly. Please resolve this issue.

Stellar Support
July 9, 2019 03:01 pm

Hi,

Thank you for contacting Stellar Data Recovery.

We would like to inform you that we have sent you an email for assisting you further regarding the query on your email address.

Regards

Stellar Data Recovery

Jonas Kienle
July 22, 2019 05:03 am

Hallo,

I have a wrong key!
please send me a new

Stellar Support
July 22, 2019 12:55 pm

Hi,

Thank you for contacting Stellar Data Recovery.

We would like to inform you that we have sent you an email for assisting you further regarding the query on your email address.

Regards

Stellar Data Recovery

Jennifer Nitsche
August 3, 2019 03:40 pm

Hello, my activation key is also not working! Please send me the helpful mail to solve the problem. Thanks.

Stellar support
August 5, 2019 01:43 am

Hi,

Thank you for contacting Stellar Data Recovery.

We would like to inform you that we have sent you an email for assisting you further regarding the query on your email address.

Regards

Stellar Data Recovery

Stellar support
August 5, 2019 01:43 am

Hi,

Thank you for contacting Stellar Data Recovery.

We would like to inform you that we have sent you an email for assisting you further regarding the query on your email address.

Regards

Stellar Data Recovery

Anthony
September 3, 2019 04:55 pm

I have the same problem with the key registration. I keep getting an invalid registration key pop-up message.

Stellar Support
September 4, 2019 06:54 am

Hi,

Thank you for contacting Stellar Data Recovery.

We would like to inform you that we have sent you an email for assisting you further regarding the query on your email address.

Regards

Stellar Data Recovery

Dan
September 15, 2019 05:19 pm

Just bought Stllar Repair for Video and the activation key you sent doesn't work. Please provide a solution. Thanks!

support
September 16, 2019 10:26 am

Hi,

Thank you for contacting Stellar Data Recovery.

We would like to inform you that we have sent you an email for assisting you further regarding the query on your email address.

Regards

Stellar Data Recovery

CR
October 20, 2019 08:05 am

Just bought Stllar Repair for Video and the activation key you sent doesn't work. Please provide a solution. Thanks!

Stellar Support
October 21, 2019 07:48 am

Hi,

Thank you for contacting Stellar Data Recovery.

We would like to inform you that we have sent you an email for assisting you further regarding the query on your email address.

Regards

Stellar Data Recovery

Stephen
October 20, 2019 01:07 pm

I had to re-install the software on my mac (had to format the hard drive). The second time I ran it, the key did not work. I get the message "Invalid Key! Acitvation failed!" I cut and pasted the number, and tried multiple times, so I know its the one I was sent.

Please advise or send new key.
Thanks.

support
October 21, 2019 07:30 am

Hi,

Thank you for contacting Stellar Data Recovery.

We would like to inform you that we have sent you an email for assisting you further regarding the query on your email address.

Regards

Stellar Data Recovery

Laura Donnelly
October 21, 2019 02:32 pm

My activation code does not work either.

From looking at this thread this seems to be a bit of an issue with you guys and isn't giving me confidence in your product.

Stellar Support
October 22, 2019 12:16 am

Hi,

Thank you for contacting Stellar Data Recovery.

We would like to inform you that we have sent you an email for assisting you further regarding the query on your email address.

Regards

Stellar Data Recovery

KAREN
November 13, 2019 10:45 pm

Hi,
My activation code is not working either. I copy and pasted it, deleted all extra spaces and manually typed it in. I am worried that I spent all of that money for nothing. Please help!

Stellar Support
November 14, 2019 02:38 am

Dear Karen,

Thank you for contacting Stellar Data Recovery.

Kindly uninstall the application and download it again from the below link:

http://download.stellarinfo.com/StellarDataRecoveryPremium.exe

Once you install then use the key which you have to activate it.

In case you will face same issue then contact our support team by using below link:

https://www.stellarinfo.com/support/

Regards,
Stellar Data Recovery

Nik Coleman
November 23, 2019 03:06 pm

I have the same problem as everyone else - bought the activation key, on a Mac and it wont work. Also your support website doesnt work in Safari. Seriously? Desperate to get this working. Not amused.

Abdul Majid
November 25, 2019 06:26 am

Dear Nik,

We regret the inconvenience caused to you.

As you are unable to activate the software so our support team has sent you an email to resolve the issue.

Michael Ovbey
December 31, 2019 01:25 am

I have purchased the Standard package and the software keeps telling me my key is invalid.

Harald Zahl
January 6, 2020 01:31 pm

Key

Abdul Majid
January 7, 2020 12:23 pm

Dear Harald,

We have not received your complete query so our team has sent you an email to assist you further.

Please reply to the email and we will assist you in the activation.

Abderrahim chokri
January 9, 2020 02:51 am

My Commerce Order Number: 559915813
Product: Stellar Phoenix JPEG Repair v5.0-Windows-EN

I bought your product on Apr 4, 2018, I installed it and i tried to activate it for many times and each time is the same message that i can activate it.
Please help

Abdul Majid
January 9, 2020 04:44 pm

Dear Abderrahim,

We regret the inconvenience caused to you.

You will soon receive our email to assist you for the activation of the product.

Jérémy Negraud
January 21, 2020 04:28 pm

Same for me : i bought the software but the key doesn't work

Abdul Majid
January 22, 2020 05:37 pm

Dear Jeremy,

We regret the inconvenience caused to you.

We have sent you an email with the link and activation key. Please follow our email and you will be able to use the product.

Please reply to our email for any further query. We will be glad to assist you.

Rinalds S
January 26, 2020 02:21 pm

Hi, May activation code does not work. Can you resenf it? Can you please resolve that issue as it appears to be 2 year old problem!

Abdul Majid
January 27, 2020 05:57 am

Dear Rinalds,

We regret the inconvenience caused to you.

You will soon receive an email from us to activate the product and you will be able to use the application with full features.

Please feel free to get back to us for any further query.

 

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