Stellar Knowledge Base

I scanned my drive but couldn’t recover the desired files. How can I recover some specific files with Stellar Data Recovery Professional?

 Modified on: February 11, 2021 |    11050 views

You can recover all kinds of data such as files, folders, photos, videos, audio files, etc. using Stellar Data Recovery Professional. It supports recovery for all data loss case scenarios, such as deletion, formatting, corruption, virus attack, etc. However, if you are not able to recover your files, it could be due to the following reasons:

Files are not found in Quick Scan

Run ‘Deep Scan’

The software runs the ‘Quick Scan’ by default. If you are not able to find your files after this scan, run ‘Deep Scan.’ The ‘Deep Scan’ scans the entire drive sector by sector and retrieves all deleted or missing files. Hopefully, this will do the work!

The file type you wish to recover is not in the default file types list.

Use the ‘Add file’ feature

The software comes with a vast file-type library. If you want to recover some specific file, which is not in the default file-type list, you may perform custom file recovery:

    a. Run Stellar Data Recovery Professional on your PC.

free-download-1.png

    b. In hamburger menu on top left click Advanced Settings https://www.stellarinfo.com/onlinehelp/wp-content/uploads/2019/11/2.png > Add File Typehttps://www.stellarinfo.com/onlinehelp/wp-content/uploads/windows-data-recovery/Stellar-Data-Recovery-Prof-EN-8/add-header-button.png 

    c. Select ‘I don’t know how to add file type.’

    d. Click Add to browse and add at least ten or more samples files of the same file type, originated from the same source.

    e. Type the header file name and choose the header file type from the Select Group drop-down list.

    f. Choose the file size from Put Average File Size text box and click Add File Type.

Stellar Data Recovey Professional for Windows

    g. After adding file type, you may scan the drive and recover it.

You can also add the file manually by selecting ‘I know how to add file type’ and proceed with the on-screen instructions.

The deleted files have been overwritten

*If new data overwrites the deleted or lost files, they cannot be recovered even with the software.

Overwriting occurs when you keep using or adding more data to the drive from which you lost data in the first place.

Hence, we always suggest you stop using the drive and adding new data to it after data loss to avoid overwriting. It even increases the chances of recovering data by up to 100%.

For more help, leave your comment below!

 

8 User Comments

Dear Stellar Expert,

I have recovered my permanently deleted (shift+del) files on my laptop (Solid State Hard Drives) but I cannot open any file that I recovered using the software that I purchased on the 25th October (order no. 623371563). The files are mostly MS Word, PowerPoint and PDF.

Can you please advise how to read the recovered files? What's the point in recovering the files if they cannot be read, after all?

Many thanks,

--Shams

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Mohammad Shamsudduha

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Stellar Support

Hi,

We have sent an email to your registered email. Kindly reply on same email for further assistance.

Regards,
Stellar Team

Hi
I have purchased your product however it has not retrieved all the files nor has the files that were recovered are working

Thanks

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Fahad

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Kartik

Hi,

We understand the inconvenience caused to you.

Please confirm us below mentioned things so that we can assist you further:

1.How the data was lost from the drive? (Was the drive formatted / Data was deleted)

2.Type of drive from which you wish to recover the data? (Boot Volume / External Drive)

3.Version of Operating System.

4.Capacity and File System of the drive

5.Size and Type of files that you want to recover

6.Activities performed on the drive after the data loss

7.Were you able to see the preview of the files in the software once the scanning was completed?

For more help, you may submit ticket using below link:

https://www.stellarinfo.com/support/

Regards,

Stellar Data Recovery

I cannot retrieve anything. no matter how many others files types I try to use. this I frustrating

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laura luszczek

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Abdul Majid

Dear Laura,

We regret the inconvenience caused to you.

Please let us know the file system of the drive and file types that you wish to recover and we will guide you accordingly.

memory card errored and reformatted while in use in my camera - at the time I didn't really register the message and continued to use the camera/card - it was later I realised all my earlier pictures were no longer on the card.....I stopped using the card then.
I purchased Photo Recovery for Window hoping this would recover the images as although I had continued to use the card for a short period of time it hasn't been fully overwritten - this software has not recovered anything - is there a way to get my lost photos back?

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P

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Naveen

Dear Paula,

We have sent an email for ongoing situation to you.

Regards,

Team Stellar

 

User Comments

verfy04

 

 

Stellar Data Recovery Professional Stellar Data Recovery Professional is a do-it-yourself data recovery software that helps you to easily recover deleted files & folders, missing or corrupt partitions and even accidentally formatted hard drives.

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