Stellar Knowledge Base

I purchased Stellar Data Recovery about 2 years ago but now I have downloaded the new version of the software. Now, I am unable to register the software using the registration key that I have. The software does not accept the key, what should I do?

August 28, 2014     6109 views     1     0

As you had purchased the Stellar Data Recovery application two years ago, it is likely that some major upgrades could have taken place over time and that is why, the latest version of the software is not accepting the key. 

If you wish to use the latest version of the software, you need to upgrade your copy of software. For upgrading your copy, please contact Stellar technical support at following numbers (keep your order number handy):


Technical Support Number

USA (Support)


Europe(Sales & Support)


Australia & Asia Pacific (Sales & Support)


Netherlands (Sales & Support)


Worldwide (Sales & Support)


Skype Id (Support)




2 User Comments

Tadashi marcelo Matsuda
July 7, 2019 10:48 am

hello my key is not working please help me

Stellar Support
July 8, 2019 08:57 am


Thank you for contacting Stellar Data Recovery.

We have sent you an email regarding the issue that you are facing.

Please revert to the email for further assistance.

Your response is awaited.

Warm Regards

Stellar Data Recovery


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