Stellar Knowledge Base

Stellar Data Recovery has stopped working! What to Do Now?

October 31, 2018     2504 views     0     0

There could be several reasons related to system hardware, software, and connectivity that could stop ‘Stellar Data Recovery’ tool from working. Below are some tips and solutions that can help you avoid such issues with the software.

  1. While saving the recovered data, always choose a different drive. Never save the recovered data on the same drive or partition to avoid data corruption and software crash
  2. Unplug all non-essential USB devices connected to the system to avoid interference. E.g. printer, USB dongles, and other non-essential peripherals
  3. Run the Software with ‘Administrator Rights’
  4. Close all running applications to avoid conflicts. There may be a situation where the Stellar Data Recovery software is not able to access important files of the Operating system or the permissions required for recovery process due to conflicts between the apps for resources
  5. Check for any loose connection between the storage drive and the system. Frequent disconnection causes Stellar Data Recovery to stop working
  6. Ensure there’s enough storage space available on the destination drive or volume to accommodate recovered data. If space is less, use an external storage drive as a destination to save the recovered files.
  7. If you are using a laptop to recover data from an external hard drive, plug-in the charger to ensure optimal flow of power supply to the hard disk. Usually, laptops on battery power are not able to supply enough current to the external hard drive that is required to spin the hard drive at full speed (5400 or 7200RPM).

Apply these solutions and tips. Hopefully, these will help you execute a smooth data recovery with Stellar Data Recovery.

 

16 User Comments

David Stubley
November 29, 2018 08:33 am

After 17 hours Stellar Phoenix appears to have stopped 3% into stage 6. Nothing is moving and time elapsed has stopped. Is there anything I can do?

Stellar Support
April 29, 2019 02:34 pm

Hi,

Thank you for contacting Stellar Data Recovery.

We have sent you an email on your email address regarding this.

Regards,
Stellar Support

David
April 29, 2019 02:21 am

hi, am having a serious with the software, after days of deep scan, while trying to view scanned files, the software stopped working and closed. please how do i access scanned files?

Ricarda Bil
August 11, 2019 11:20 am

I started Stellar Data Recovery for iPhone for the fourth time and always freezes the program at 98% during the review process? Waiting several hours never helped. What can I do?

Stellar Support
August 12, 2019 03:56 am

Hi,

Thank you for contacting Stellar Data Recovery.

We have sent you an email on your email address regarding this.

Regards,
Stellar Support

Ricarda Bil
August 11, 2019 11:56 am

I started Stellar Data Recovery for iPhone for the fourth time and always freezes the program at 98% during the review process? Waiting several hours never helped. What can I do?

Erik Witman
August 21, 2019 05:33 pm

Hello,
Stellar Data Recovery professional stops at Phase 6 of 7 during the deep scan. Windows generates a "stopped working" prompt and only allows you to close the program. YOu then have to start all over. It has done this at least three times. Windows 10. Thanks

Stellar Support
August 22, 2019 03:58 am

Hi,

Thank you for contacting Stellar Data Recovery.

We have sent you an email on your email address regarding this.

Regards,
Stellar Support

Kristian
August 24, 2019 02:26 am

Hi,

After running for 18 hours the scan stopped working at 3% into stage six.

Do you have any recommendations?

Thanks,

Stellar Support
August 26, 2019 01:08 am

Hi,

Thank you for contacting Stellar Data Recovery.

We have sent you an email on your email address regarding this.

Regards,
Stellar Support

Emi
October 31, 2019 02:00 pm

i use stellar to scan my external HDD (which i have for like 500 GB) for like 3.5 days and when it finally done scanning, it stop working at phase 6 of 7 and now i have to re-scan it for another 3.5 days or what should i do now ??? please help

Stellar Support
October 31, 2019 06:48 pm

Hi,

Thank you for contacting Stellar Data Recovery.

We have sent you an email on your email address regarding this.

Regards,
Stellar Support

Sandra Haynes
December 21, 2019 06:14 am

Hi I have been scanning my 1 tb hard drive for nearly 2 days and now it has stopped at 93% on phase 6 this has done this 3 times. I have followed your advice on website and disconnected all usb devices and it still freezes at phase. I'M starting to think the software is no good for windows 10.
Sandra

Abdul Majid
December 23, 2019 08:36 pm

Dear Sandra,

We understand the inconvenience caused to you.

Stellar Data Recovery software is supported on Windows 10. We would like to know the reason for data loss to guide you further.

In case you have formatted the drive than we recommend to perform the scan with 'Can't Find Drive' option available in the software.

If your files were deleted and software is getting crash during normal or deep scan than we believe that there are bad sectors in the drive. In such case, please create an image of the drive using Stellar Data Recovery Professional software to skip the bad sectors and recover your files.

Bogdan
December 23, 2019 06:00 pm

Hello, after days of deep scan, while trying to view scanned files, the software stopped working and closed at 98%. Please how do i access scanned files?

Abdul Majid
December 23, 2019 08:45 pm

Dear Bogdan,

We understand the inconvenience caused to you.

As per your query, scan was completed in the software however while you were checking the files than product got crashed. As you have mentioned that software got crashed at 98% so this would have happen during the scan on your drive.

Kindly let us know the reason of data loss and at which stage software got close so that we can guide you accordingly.

 

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