Stellar Knowledge Base

Stellar Data Recovery has stopped working! What to Do Now?

October 31, 2018     1986 views     0     0

There could be several reasons related to system hardware, software, and connectivity that could stop ‘Stellar Data Recovery’ tool from working. Below are some tips and solutions that can help you avoid such issues with the software.

  1. While saving the recovered data, always choose a different drive. Never save the recovered data on the same drive or partition to avoid data corruption and software crash
  2. Unplug all non-essential USB devices connected to the system to avoid interference. E.g. printer, USB dongles, and other non-essential peripherals
  3. Run the Software with ‘Administrator Rights’
  4. Close all running applications to avoid conflicts. There may be a situation where the Stellar Data Recovery software is not able to access important files of the Operating system or the permissions required for recovery process due to conflicts between the apps for resources
  5. Check for any loose connection between the storage drive and the system. Frequent disconnection causes Stellar Data Recovery to stop working
  6. Ensure there’s enough storage space available on the destination drive or volume to accommodate recovered data. If space is less, use an external storage drive as a destination to save the recovered files.
  7. If you are using a laptop to recover data from an external hard drive, plug-in the charger to ensure optimal flow of power supply to the hard disk. Usually, laptops on battery power are not able to supply enough current to the external hard drive that is required to spin the hard drive at full speed (5400 or 7200RPM).

Apply these solutions and tips. Hopefully, these will help you execute a smooth data recovery with Stellar Data Recovery.

 

10 User Comments

David Stubley
November 29, 2018 08:33 am

After 17 hours Stellar Phoenix appears to have stopped 3% into stage 6. Nothing is moving and time elapsed has stopped. Is there anything I can do?

Stellar Support
April 29, 2019 02:34 pm

Hi,

Thank you for contacting Stellar Data Recovery.

We have sent you an email on your email address regarding this.

Regards,
Stellar Support

David
April 29, 2019 02:21 am

hi, am having a serious with the software, after days of deep scan, while trying to view scanned files, the software stopped working and closed. please how do i access scanned files?

Ricarda Bil
August 11, 2019 11:20 am

I started Stellar Data Recovery for iPhone for the fourth time and always freezes the program at 98% during the review process? Waiting several hours never helped. What can I do?

Stellar Support
August 12, 2019 03:56 am

Hi,

Thank you for contacting Stellar Data Recovery.

We have sent you an email on your email address regarding this.

Regards,
Stellar Support

Ricarda Bil
August 11, 2019 11:56 am

I started Stellar Data Recovery for iPhone for the fourth time and always freezes the program at 98% during the review process? Waiting several hours never helped. What can I do?

Erik Witman
August 21, 2019 05:33 pm

Hello,
Stellar Data Recovery professional stops at Phase 6 of 7 during the deep scan. Windows generates a "stopped working" prompt and only allows you to close the program. YOu then have to start all over. It has done this at least three times. Windows 10. Thanks

Stellar Support
August 22, 2019 03:58 am

Hi,

Thank you for contacting Stellar Data Recovery.

We have sent you an email on your email address regarding this.

Regards,
Stellar Support

Kristian
August 24, 2019 02:26 am

Hi,

After running for 18 hours the scan stopped working at 3% into stage six.

Do you have any recommendations?

Thanks,

Stellar Support
August 26, 2019 01:08 am

Hi,

Thank you for contacting Stellar Data Recovery.

We have sent you an email on your email address regarding this.

Regards,
Stellar Support

 

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