Stellar Knowledge Base
The recovery time depends upon the size of the hard disk or volume. If the process is running that means that Stellar Data Recovery Professional software is still scanning the deleted files and you have to wait for recovery process to complete. Once the process is complete you can save the recovered file at any selected location.
When the scanning process is started, the software screen shows the scanning process. This displays scanning status, files found, time elapsed and time left for the scanning process on the selected drive.
Stellar Data Recovery Professional Stellar Data Recovery Professional is a do-it-yourself data recovery software that helps you to easily recover deleted files & folders, missing or corrupt partitions and even accidentally formatted hard drives.
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Hello. I had a question. I have been running the stellar professional recovery software for Windows for almost 48 hours now. I have a 5 TB external hard drive. It seems to have done phase 3 TWICE. I saw it reset the elapsed time and went to 100% TWO times and now says 1 second left for the past 4 hours. Is this normal? Is there anything else I should do or just let it run its course? Thank you for your assistance in this matter.
Mohsen Hakimzadeh
support
Hi,
Thank you for contacting Stellar Data Recovery.
We would like to inform you that we have sent an email to your email address regarding for the same.
Regards
Stellar Data Recovery
Hi, I have 1TB external HD that has been corrupted. Stellar Data Recovery has been running like 4 days now, saying it's already on Stage 6 of 7 and it has like 40+ hours remaining. I turned-on the preview and I am not seeing any files/data listed yet, it is just normal?
ARP
Stellar support
Hi,
Thank you for contacting Stellar Data Recovery.
We would like to inform you that we have sent an email to your email address regarding for the same.
Regards
Stellar Data Recovery
Hi there. I have been running the stellar professional recovery software for Mac OS for almost 3 hours now. I have a 2 TB external hard drive. Its on phase 3 and the scanning status is at Updating file entries. It also says 1 second left for the past 12 hours. Is this normal?
Thanks in advance for the help!
Craymerica
support
Hi,
Thank you for contacting Stellar Data Recovery.
We would like to inform you that we have sent an email to your email address regarding for the same.
Regards
Stellar Data Recovery
i have 500gb external hard drive. and its been going for about 12 hours now, and it has only completed 1% ...
do i really must run it for 500 hours ?
weird
Stellar Data Recovery
Hi,
Thank you for contacting Stellar Data Recovery.
We would like to inform you that we have sent an email to your email address regarding for the same.
Regards
Stellar Data Recovery
im using stellar recovery for iphone and my iphone is been conected for almost 3 hours and is just 7gb big how long do i have to wait? my phone screen is broken does it have something to do with that? thank you in advanced
sammy ramirez
Stellar Support
Hi,
Thank you for contacting Stellar Data Recovery.
We would like to inform you that we have sent an email to your email address regarding for the same.
Regards
Stellar Data Recovery
Hi,
I have been waiting for more than one hour for the scan and my file is only 948 KB
Could you tell me how long should I wait?
Regards
Sammy
Sammy
Stellar Support
Hi,
Thank you for contacting Stellar Data Recovery.
We would like to inform you that we have sent an email to your email address regarding for the same.
Regards
Stellar Data Recovery
I Am in the saving files process and it is going at the rate of 1gb every 5 hours. Is this normal? Can I stop the saving and go back and select files without having to repurchase a license?
Geoff Bund
stellar support
Hi,
Thank you for contacting Stellar Data Recovery.
We would like to inform you that we have sent an email to your email address regarding for the same.
Regards
Stellar Data Recovery
Same question as the above,
Hi, I have 1TB external HD that has been corrupted. Stellar Data Recovery has been running like 4 days now, saying it's already on Stage 6 of 7 and it has like 40+ hours remaining. I turned-on the preview and I am not seeing any files/data listed yet, it is just normal?
Alvin
Stellar Support
Hi,
Thank you for contacting Stellar Data Recovery.
We would like to inform you that we have sent an email to your email address regarding for the same.
Regards
Stellar Data Recovery
Hi there
I have run the Stellar Recovery twice since yesterday and each time scanning completes at 100% but the timer stays stuck on 1 second left. Please advise.
Araba
support
Hi,
Thank you for contacting Stellar Data Recovery.
We would like to inform you that we have sent an email to your email address regarding for the same.
Regards
Stellar Data Recovery
Dear Sir, Madam,
Stellar has started scanning my 1 TB harddisk 5 hours ago, and has 'only' more than 21000 (sic) hours left (0%, phase 1 of 4).
I suppose I better stop scanning.
Wout
How long does an iPhone Mac OS scan take when there’s 80 gb of content?
Kathy
Rajeev
Hi Kathy,
The scanning time depends upon the size of the internal memory of the iPhone and corruption available in it.
For any further query, you may contact our support team by using the below link:
https://www.stellarinfo.com/support/
Regards,
Stellar Data Recovery
Why don't you respond to anyone RIGHT HERE? I have the same question as everyone else. I've got a 1 TB hard drive (only 126 GB was actually used) and the scan has been running, literally, for over a week now (Marsh 24th to April 1st) and it is 40% complete on "Phase 3 of 5" with nothing to preview.
What in the world is this software doing? Does it just scan forever until it times out and we paid for that 50/50 chance that is a known risk that "not all data is recoverable" - Is ANY data recoverable?
Sincerely,
Frustrated for spending money on this software.
Sam Martinez
Rajeev
Hi Sam,
The scanning time depends upon the size of the drive and the corruption available in it. Usually, the application does not take that much time to scan the drive.
We suggest you to provide us the below details:
1. How the data was lost from the drive? (Was the drive formatted / Data was deleted)
2.Type of drive from which you wish to recover the data? (Boot Volume / External Drive)
3. Version of Operating System. (If using Mac then SIP is Enabled / Disabled)
4. Size and Type of files that you want to recover
5. Activities performed on the drive after the data loss
For any further query, you may contact our support team by using the below link:
https://www.stellarinfo.com/support/
Regards,
Stellar Data Recovery
I'm running into the same problem.
I have been running Data Recovery for 72 hours. It took about 48 hours to complete phases 1-2.
Upon checking yesterday morning, it reads:
Phase 3 of 4, 0% Scanned.
Scanning Status: Updating & filtering directory entries
Files Found: Total 1.94 in 4333569 files in 0 folders
Time Elapsed: 12hrs, 12m, 4s
Time Left: 1s
This has been the message for at least the last 24 hrs.
DevineOne
Rajeev
Hi,
We understand the inconvenience caused to you.
Kindly make sure that the drive is connected to the system properly.
We request you to answer the below queries so that we can understand your issue:
1. How the data was lost from the drive? (Was the drive formatted / Data was deleted)
2.Type of drive from which you wish to recover the data? (Boot Volume / External Drive)
3. Version of Operating System. (If using Mac then SIP is Enabled / Disabled)
4. Capacity and File System of the drive
5. Size and Type of files that you want to recover
6. Activities performed on the drive after the data loss
For any further query, you may use the below link to contact our expert:
https://www.stellarinfo.com/support/
Warm Regards,
Stellar Data Recovery
I have been running the data recovery for almost 24 hours and it isn’t even 1% complete. No time elapsed or time left shown. Is there any way to speed this up or send you the drive to recover my files? It’s 2TB external hard drive.
Kelly
Kartik
Hi,
We understand the inconvenience caused to you.
We would request you to perform selective recovery in our software. Kindly click on "Advanced Setting" icon in software and click on "File List" option. Now uncheck all formats of files and select only those formats which you want to recover.
Accordingly select tabs on home page of software and start scanning on your drive. It will speed up scanning and provide accurate results.
For more assistance, please submit ticket using below link:
https://www.stellarinfo.com/support/
Regards,
Stellar Data Recovery
Hi, i have a question the last 12 hours the processes stuck on phase 2/4 it is normal the timer display remains about 1 hour and 40 minutes left but nothing happens can you help me please. Regards
emmanuel huerta
Rajeev
Hi Emmanuel,
We understand the inconvenience caused to you.
Kindly let us know the name of the application you are using.
In addition, we request you to let us know the below details:
1.How the data was lost from the drive? (Was the drive formatted / Data was deleted)
2.Type of drive from which you wish to recover the data? (Boot Volume / External Drive)
3.Capacity and File System of the drive
4.Size and Type of files that you want to recover
For any further queries, you may also contact to our expert by using the below link:
https://www.stellarinfo.com/support/
Regards,
Stellar Data Recovery
I have been running the data recovery for almost 24 hours and it isn’t even 1% complete. No time elapsed or time left shown. Is there any way to speed this up or send you the drive to recover my files? It’s 2TB external hard drive.
Kelly
KARTIK
Hi,
We understand the inconvenience caused to you.
We would request you to perform selective recovery in our software. Kindly click on "Advanced Setting" icon in software and click on "File List" option. Now uncheck all formats of files and select only those formats which you want to recover.
Accordingly select tabs on home page of software and start scanning on your drive. It will speed up scanning and provide accurate results.
For more assistance, please submit ticket using below link:
https://www.stellarinfo.com/support/
Regards,
Stellar Data Recovery
I have a 500GB SSD sata6 hard drive and have been running data recovery for 9 hours now. It seems to be stuck at 9% phase 3 with no progress with any of the timers or status. Just wondering how long should I expect it to take and is there anything I can do to help the recovery speed up a little?
Alex
Abdul Majid
Alex,
We understand your situation and would recommend you to turn off the preview in case it is turn on during the scan. This will reduce the scanning time.
If still you do not find any progress than please submit a ticket to our team from the below mentioned link:
https://tickets.stellarinfo.com/portal/signup
We will analyze the details and provide you the appropriate solution.
I have a 256 GB iPhone. The scan has been running for over 10 hours. How long is this supposed to take? Thanks.
Ben
Benton Wigton
Abdul Majid
Dear Benton,
The scanning depends upon the size of data recoverable from iPhone.
We recommend you to please wait for few hours else you can perform the scan only for selective files such as Photo Stream, Apps Library etc.
I have been waiting for hours for the scan to begin on my iphone, still at 0%. What should I do?
Caleb D
Rajeev
Dear Caleb,
We regret the inconvenience caused to you.
You are requested to answer the below queries so that we can understand your issue and give you the appropriate resolution:
1. Version of iTunes installed:
2. iPhone model operating on:
3. iOS version:
4. Did you try the demo version of the software?
5. Reason for data-loss?
Please submit a ticket as well to our team by using the below link:
https://tickets.stellarinfo.com/portal/signup
Regards,
Stellar Data Recovery
Hi, it took about a day to run the scan on my 2TB SSD, and it's been 3 days now since the recovery has been downloading, and still at less than 5%. Is there something i need to do?
Thanks
Mo
Mo K
Rajeev
Hi,
We understand the inconvenience caused to you.
We request you to let us know the below details, it will help us to resolve the issue:
1. How the data was lost from the drive? (Was the drive formatted / Data was deleted)
2.Type of drive from which you wish to recover the data? (Boot Volume / External Drive)
3. File System of the drive
4. Size and Type of files that you want to recover
For any further queries, you may also contact our expert by using the below link:
https://www.stellarinfo.com/support/
Regards,
Stellar Data Recovery
I have a 500gb hard disk that was in my laptop when it crashed. It was running windows 10 and wouldnt recover so I purchased a new 500gb hard drive for my laptop and installed it. After I set up windows I then purchased the Stellar professional Tool kit and hooked up the crashed hard drive with a usb adapter and this was 10 DAYS AGO and it is only on scanning phase 3 0f 5 at 20%. No preview. Im going to be very very pissed off if I have to wait another 10 DAYS just to have it tell me the same problem everyone else has that there is not enough space to save or any other bullshit reason it doesnt work. Sounds like alot of people could have avoided many issues if they were given some more of the important information before they began the recovery. Instead of relying on comments and reply threads for information after shit happens it would have been great if there was more in depth instructions to utilize and avoid the problems all together.
Annarae Mathis
Rajeev
Hi Annarae,
We regret the inconvenience caused to you.
We request you to open the below KB article and follow the instruction given inside it:
https://www.stellarinfo.com/support/kb/index.php/article/long-time-to-scan-hard-disk
In case you will face any issue then contact our expert by using the below link:
https://www.stellarinfo.com/support/
Regards,
Stellar Data Recovery
I have a 2tb external drive. I'm doing a deep scan and it's only at 10% and it has been 7 days. Any advice?
Errol Valencia
Abdul Majid
Dear Errol,
As software scan is stuck, it is a possibility that external drive might have got disconnected or there are bad sectors in the drive.
Please provide us the below details to analyze the situation:
1. File System of the drive.
2. Type of drive.
3. Reason for data loss.
4. Type of scanning process followed.
Once we receive the above details than we would be able to provide you correct procedure for data recovery.
I have been running the iPhone recovery software for over 17 hours. It is an iPhone SE and 23.5 GB of 64 are used.
When can I expect some results?!?
Angela Griffin
Kartik
Hi,
We understand the inconvenience caused to you.
As per our records, our support team has sent you an email with updated application of software.
Please let us know whether you have used that or not. If you are still facing issues then please reply to our support team email to resolve an issue.
Regards,
Stellar Data Recovery
I have been running Stellar Repair for Access for several hours now. I am using Windows 11. My Access database is 213 mb. The error message is: - The identifier '[tblObjectLog].[Date Entered]' could not be found. It occurs on FrmTblItemLog-Add: CmdRefresh: OnClick: Embedded Macro. Error Number: 3021. This seems to happen on just the first refresh of a record. This also came up when I clicked "Close Form."
So, what am I doing wrong?
Robert Young
Kheshwar Sharma
Dear Robert Young,
Thank you for writing to Stellar.
We have sent an email to you on the Case. Please reply on it so that we may assist you with this issue.
Regards,
Team Stellar.