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Pre and Post Sales FAQ's

SKB111

I have just bought Stellar Data Recovery Professional for Mac software and received a copy of the order confirmation. However, I have still not received any registration code. When will I receive it?

In case you have bought the software online, using debit or credit card, then you should receive the registration key once your order is confirmed after verification of your card details by our payment gateway (Generally, it takes an hour to verify the card details but it might take up to 24 hours). You may contact the payment gateway at below mentioned phone numbers to expedite card verification ..

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Date Published 14 Dec 2012
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Total Views 15887
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SKB112

Solve ‘Activation Failed: Activation Key is Invalid’ problem in Stellar Data Recovery Professional

About the Problem: “I have entered the received Activation key in the Activation window, but the software shows the Activation key is invalid.”  Please ensure that the following points are met while activating the Stellar’s software: 1. Copy and paste the activation code instead of typing it in the activation dialog box. 2. While copying the activation code, please ensure..

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Date Published 14 Dec 2012
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SKB113

I had purchased Stellar Data Recovery Professional for Mac application about two years ago. Do I get a free software upgrade or I need to pay for the upgrade?

Minor updates are available free, whereas you need to pay for major upgrades.    You can schedule Stellar Update Wizard to check for minor updates at regular intervals by following the steps mentioned below:    1. Run Stellar Data Recovery Professional for Mac.  2. Click Preferences button on the main user interface or select Preferences option from StellarDataRecover..

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Date Published 14 Dec 2012
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Total Views 10778
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SKB114

I purchased Stellar Data Recovery about 2 years ago but now I have downloaded the new version of the software. Now, I am unable to register the software using the registration key that I have. The software does not accept the key, what should I do?

As you had purchased the Stellar Data Recovery application two years ago, it is likely that some major upgrades could have taken place over time and that is why, the latest version of the software is not accepting the key. If you wish to use the latest version of the software, you need to upgrade your copy of software. For upgrading your copy, please contact Stellar technical support at follo..

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Date Published 14 Dec 2012
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Total Views 9828
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SKB115

Unable to register software (latest version) using Old version license key, Why?

It appears that the latest version is a major upgrade over the previous version of the software and that is why the key is not working. It is advisable to upgrade to the latest version of the software. To upgrade your copy of software, please contact Stellar technical support at following numbers (keep your order number handy): Location Technical Support Number ..

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Date Published 14 Dec 2012
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Total Views 10648
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SKB116

I lost my original registration key. How can I get it again?

In case you lose the registration key, you need to contact Stellar technical support with your purchase order details, so that they can re-send the registration key details to you.Support contact details are as follows:Email Supportsupport[@]stellarinfo.comPhone Support+1-877-778-6087Online Chat..

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Date Published 14 Dec 2012
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Total Views 27483
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SKB117

How can I find the old version of Stellar Data Recovery Professional for Mac, I purchased three years ago?

To find the old version of Stellar Data Recovery Professional for Mac software, you need to contact Stellar technical support with your order number or the email id using which you made the purchase...

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Date Published 14 Dec 2012
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Total Views 7716
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SKB118

Are older versions of Stellar Mac Data Recovery software available online?

Older versions of Stellar Data Recovery Professional for Mac software are not available online. In case you had purchased a copy of previous version of the software, you need to upgrade to the latest version of the software. Contact technical support with your purchase order details in order to get upgrade discounts...

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Date Published 14 Dec 2012
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Total Views 9027
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SKB120

What are the various payment options for buying Stellar Data Recovery Professional for Mac software?

The various payment options available to the customer for buying Stellar Data Recovery Professional for Mac software (or any of the Stellar products) are as follows:  Credit Card / Debit Card  Wire Remittance  PayPal  Cheque payment  Purchase Order ..

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Date Published 14 Dec 2012
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Total Views 6181
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SKB121

I would like to purchase Stellar Data Recovery Professional for Mac software. How can I get the software?

You can purchase the software by ordering it online through Buy Now.  The software is available in the following two licenses: Professional License is for home and/or individual users only. Professional licensed application is to be run on one machine only and the license is bound to that machine. Technician license is for repair and maintenance workshops. Such application can be run on ..

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Date Published 14 Dec 2012
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Total Views 6143
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SKB122

What are the different licensing options available for Stellar applications?

The various Stellar applications licensing options fulfills all the needs of a customer and are prices accordingly. The following three licensing options available to a customer for using Stellar applications: 1. Single User License is for Home/SOHO user. You can run it on one computer only and the license is bound to that machine. 2. Administrator License is for one office location of an organ..

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Date Published 14 Dec 2012
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Total Views 15287
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SKB123

How can I update Stellar Data Recovery Professional for Mac?

There are two ways to update the Stellar Data Recovery Professional for Mac. One is to use the UPDATE wizard of the software to check and install the latest updates for the application.   Alternately, you can use the Check for Updates option under Preferences -> Others on the StellarDataRecovery menu.   To update the Stellar Data Recovery Professional for Mac:   1) Configur..

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Date Published 14 Dec 2012
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Total Views 13658
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SKB124

Is it possible to get the recovery software in a DVD, as my Mac is not booting up?

Stellar Mac Data Recovery software comes in two versions - an ESD version and a box version (which has a bootable DVD containing the installer).The bootable system startup DVD in the box version, allows you to start your Mac and access your data, when the Mac fails to startup. You can purchase the ESD version of the software online...

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Date Published 14 Dec 2012
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Total Views 5153
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SKB125

Can I use a single SOHO license of Stellar Data Recovery Professional for Mac on two or more Macs?

The SOHO license allows you to install the software on a single Mac system.    If you have multiple Macs at your home, you have to purchase Technician licenses of the software in order to run the software on multiple Macs. Read more about Stellar Data Recovery Technician for Mac ...

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Date Published 14 Dec 2012
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Total Views 6134
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SKB127

After I recover data using Stellar Data Recovery Professional for Mac software, can anyone access my data?

Stellar Data Recovery Professional for Mac software is a data recovery application only and it does not collect any customer information or personal data. It is secure software and we cannot access any of your data at any point of time. The software always saves the data to the destination drive of your choice...

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Date Published 14 Dec 2012
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Total Views 5246
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SKB128

Next' button won't shows any external drive after clicking on the 'Recover' button in Stellar Data Recovery Professional for Mac, Why?

Stellar Data Recovery Professional for Mac software supports FAT, HFS, ExFAT, and HFS+ file systems. If the software is not detecting the external drive, then the file system of the drive could be different. Check the file system of your external drive. The file system of the destination drive (in this case, the external drive) must be FAT, HFS, HFS+ or ExFAT file system. Also, ensure that the ex..

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Date Published 14 Dec 2012
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Total Views 5587
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SKB130

Can I purchase the software from store in person? Where are you located in my country?

Yes, you can purchase the software in person through our partners. Stellar has partners in major countries around the globe. Please check the link given below to find a partner:  Find Partner In case you do not see any partner for your country, then you can purchase the software online from our website: Stellar Info You can contact on numbers given below to solve your pre-sales queries: ..

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Date Published 14 Dec 2012
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Total Views 5502
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SKB131

What does premium service for Stellar Mac Data Recovery software mean?

Stellar Mac Data Recovery software comes in two versions – one with premium service and one without.Stellar Mac Data Recovery Premium Service means that Stellar provides additional quality services along with the software. These services includes:1. Mac Data Recovery Expert Advice2. Remote Desktop/Laptop Support3. Premium & Dedicated (Help/Support)Phone Lines (1-877-778-6083) The premiu..

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Date Published 14 Dec 2012
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Total Views 6178
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SKB132

I want to purchase Stellar Data Recovery Professional for Mac in South African Rand. However, the prices are not listed in my currency. How can I purchase the software?

To buy Stellar Data Recovery Professional for Mac in a price other than US$, please visit our product webpage (Buy Now) and follow the instructions mentioned below:    1. On the product's webpage, click on 'Buy Now' button and you will reach SecureStore transaction page. 2. On SecureStore transaction page, you can choose the currency of your choice from the 'Show pric..

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Date Published 14 Dec 2012
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Total Views 5361
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SKB133

I am a home user and I have bought and registered the Stellar Data Recovery Professional for Mac. Can I install the application on more than one machine?

As you are a home user, you have a Single User license, which means that the application can only be installed and used on a single machine. You cannot install the application on multiple machines. Installation of the software on multiple machines or workstations requires as many numbers of licenses. Stellar Data Recovery Technician for Mac is available in multiple licenses. Check here...

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Date Published 14 Dec 2012
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Total Views 8534
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SKB138

I want to purchase the Technician license of Stellar Data Recovery for Mac software. I can download the software online. Then, why do I have to pay the shipping charges?

When you purchase a technician license of the software, it comes as a box version of the software (containing a CD). You will immediately receive a link to download the software and an activation key once the payment is confirmed. The activation key will enable you to use the software instantly on single system only.  Stellar send you a box version of the software (containing a CD) wit..

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Date Published 14 Dec 2012
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Total Views 8493
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SKB565

How to Activate Stellar Repair for Photo (Windows)?

After receiving the Registration Key, the software can be registered.  To register the software: Run demo version of the software. Click Register icon from the main interface. A Register dialog prompts. Type Username and Key. Click OK. ..

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Date Published 01 Feb 2018
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Total Views 4508
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SKB566

I have Repaired the PST file Using Stellar Repair for Outlook. How do I Import the repaired PST file in MS Outlook?

Steps to import the repaired PST file in Microsoft Outlook: Open your Windows "Control Panel". Double click on "Mail". Now, click on ‘Data Files’. Please add the recovered PST by clicking on ‘Add’. If you are able to see the recovered PST file listed, kindly select that file and click on ‘Set as default’. Now close everything and open ..

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Date Published 01 Feb 2018
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Total Views 6231
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SKB567

What all file extensions could be repaired by the Stellar Repair for Video ?

Stellar Repair for Video lets you repair corrupted or damaged video files from storage media like flash drives, memory cards, hard disks, external hard disks. For Windows & Mac: MP4, MOV,AVI, MKV, AVCHD, MJPEG, WEBM, ASF, WMV, FLV, DIVX, MPEG, MTS, M4V, 3G2, 3GP, and F4V files. Some of the most common causes that lead to corruption are changes in format, file header corruption, improper system ..

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Date Published 01 Feb 2018
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Total Views 7743
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SKB568

I do not Find the Partitions of my Drive in ‘My Computer’. How do I Recover the data from the Drive using Stellar Windows Data Recovery?

Stellar Windows Data Recovery software allows you to search and recover data from lost and deleted partitions of a hard disk. You should use ‘Can’t Find Drive’ option to recover data from an accidentally deleted partition. This option will search and list all the deleted and lost partitions in the hard disk along with existing volumes.   To recover lost partition:  &..

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Date Published 01 Feb 2018
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Total Views 7387
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SKB575

What all file extensions could be repaired by the Stellar Repair for Photo?

Stellar Repair for Photo offers a complete solution for repairing corrupted photographs and image files having JPG or JPEG extension. It can repair JPEG files that are stored in hard disk of computer, memory card or any other storage media...

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Date Published 12 Feb 2018
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Total Views 1856
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SKB576

On which operating systems, the Stellar Repair for Photo could be used?

The windows version of the application could be used on Windows 10 / 8.1 / 8 / 7 / Vista and XP. The mac version of the application can be used on Mac OS X 10.6 and above...

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Date Published 12 Feb 2018
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Total Views 1977
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SKB577

How can ‘Stellar Repair for Photo’ be removed from the computer?

In case of a mac system, drag and drop the Stellar Repair for Photo file from Applications folder to Trash. In case of a windows system, you need to uninstall the application from Control Panel...

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Date Published 12 Feb 2018
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Total Views 2721
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SKB578

What does the demo version of Stellar Repair for Photo do?

Demo version of the software is only for evaluation and shows preview of corrupt photos. To save repaired files you need to purchase and register the product...

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Date Published 12 Feb 2018
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Total Views 2370
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SKB579

Why do I need to extract thumbnail of an image?

You can extract a thumbnail of an image when it is not possible to repair the original image due to excessive corruption...

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Date Published 12 Feb 2018
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Total Views 2140
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SKB581

Why do I need to copy my SQL Server database to different location and run the tool on this copy instead of the original file?

Stellar Repair for MS SQL will not be able to run if the database is attached to MS SQL Server. Moreover, you should make a copy of your database and run recovery on this copy instead of the original file in order to mitigate the risks of any accidental damage to the file.  The software by itself is equipped to prevent any modifications to your database. However, if something goes awry (powe..

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Date Published 13 Feb 2018
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Total Views 2162
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SKB582

Does the repaired file replace the original corrupt file?

No, the software simply repairs the corrupt file and restores data in a new file without tampering the original file...

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Date Published 13 Feb 2018
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Total Views 2192
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SKB583

Does Software repair all MDF & NDF File components?

Yes, the application supports repairing and recovering all objects of both MDF and NDF files...

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Date Published 13 Feb 2018
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Total Views 2077
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SKB584

DBCC CHECKDB failed to repair my database. Can this software repair my corrupt SQL Server database?

Yes, the software recovers the database when DBCC CHECKDB command fails...

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Date Published 13 Feb 2018
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Total Views 2551
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SKB585

I want to locate an item in the database (MDF) file. Is there any way I can do this using the software?

Yes, after repairing the MDF file, the software gives you option to find items in tree view. Use Find option to locate desired item in a table.  ..

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Date Published 13 Feb 2018
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Total Views 1851
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SKB586

Can we repair table(s) in a MDF file selectively?

Yes, you can recover single or multiple tables. Simply select desired table(s) in tree view and start repair process...

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Date Published 13 Feb 2018
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Total Views 2688
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SKB587

What is Thumbnail?

Thumbnails are reduced-size representations of pictures or videos. They function to recognize, organize and manage a group of larger images. In short, thumbnails give you an idea of what an image looks like. If your photos, as well as thumbnails, are corrupted and you wish to recover them, you can do that via Stellar Repair for Photo software. The software functions by scanning through the hard ..

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Date Published 14 Feb 2018
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Total Views 2353
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SKB589

What is JPEG?

'JPEG' stands for 'Joint Photographic Experts Group' that created the JPEG/JPG standard for lossy compression of digital photography (image)...

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Date Published 14 Feb 2018
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Total Views 1807
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SKB590

Does the Stellar Repair for Photo repairs image file in the same format?

No. Stellar Repair for Photo repairs the corrupt image files and saves them in JPEG/ JPG file format. The software supports all popular image file formats. It can fix corrupt RAW image files from cameras and saves them in JPEG/ JPG format after repair. If the photos are severely corrupt and not repairable, it extracts the embedded thumbnails and saves them in the JPEG/ JPG format. Stellar Repai..

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Date Published 14 Feb 2018
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Total Views 1910
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SKB591

Why am I getting an "Invalid Image" message, when I am selecting a JPEG file for repair?

An image file is made up of two parts namely the file container and image data. The container is the common structure which uniquely defines JPEG image. If the container of a JPEG file is damaged or is corrupt then the software will not be able to identify the file as a JPEG file and you will get an "Invalid image" message. Such images are corrupt beyond repair. This means that such JPEG..

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Date Published 14 Feb 2018
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Total Views 3368
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SKB592

Why some JPEG files are not completely repaired?

An image file is made up of two parts namely the file container and image data. The container is the common structure which uniquely defines JPEG image. If the container of a JPEG file is damaged or is corrupt then the software will not be able to identify the file as a JPEG file and you will get an "Invalid image" message. In case, the container of a JPEG file is intact but its image da..

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Date Published 14 Feb 2018
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Total Views 2065
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SKB594

Does this software edits the corrupt file after repairing?

Stellar Repair for Photo software does not edit or modify your JPEG files because it is read-only in nature...

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Date Published 14 Feb 2018
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Total Views 2056
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SKB595

I ran this tool on my corrupt JPEG file and got the message 'Important marker missing'. What this message means?

Stellar Repair for Photo shows the JPEG error -‘Important marker missing’ in case of damaged or lost file header information. This usually occurs when the file extension of the photo is incorrect. Your image file may show .JPEG as the extension, but somehow the internal header information got changed or damaged. Its binary data is either missing or invalid.   The software canno..

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Date Published 14 Feb 2018
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Total Views 2165
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SKB596

I have compressed my large JPEG file and it got corrupt anyhow. Can I repair the file with Stellar Repair for Photo?

Unfortunately, it is not possible to repair compressed JPEG images. To repair uncompressed JPEG images, you can try Stellar Repair for photo software. It is a professional JPEG repair software for windows that efficiently repairs corrupt JPEG & Camera RAW file formats. To download the software click here. Explore the software in the webpage here:..

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Date Published 14 Feb 2018
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Total Views 2062
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SKB597

Does JPEG Repair software fix corrupt photos recovered by a data recovery program?

Yes, this software can fix the corrupted JPEG photos recovered by any data recovery program...

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Date Published 14 Feb 2018
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Total Views 2170
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SKB599

On how many computers, a copy of Stellar Repair for Photo could be activated?

Stellar Repair for Photo is a Standard License application. The purchased application could be activated and used on a single computer only. If the customer has to use the application on multiple computers then he needs to purchase multiple copies of the application...

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Date Published 15 Feb 2018
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Total Views 2340
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SKB600

How the Stellar Repair for Photo (Mac) could be installed?

To install the software:  Unzip RepairforPhoto dmg.zip file. Double click on .dmg file. This will mount a virtual volume – Stellar Repair for Photo. Drag Stellar Repair for Photo application from mounted virtual volume to Applications folder.  To launch the software, double-click on Stellar Repair for Photo in Applications folder.  Accept the License Agreement and ..

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Date Published 15 Feb 2018
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Total Views 2891
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SKB602

How the Stellar Repair for Photo (Windows) could be installed?

To install the software, follow the steps:  Double-click 'StellarRepairforPhoto.exe'. A setup dialog box is displayed. Click 'Next' to continue. 'License Agreement' dialog box is displayed.  Select 'I accept the agreement' option. Click 'Next' to continue.  Specify location where installation files are to be stored. Click 'Next' ..

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Date Published 15 Feb 2018
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Total Views 2814
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SKB605

Application says that the registration key is invalid. How can the program be activated?

Please ensure following points are met while activating the application: Copy and paste the Username and the Registration Key (activation key only, in case of mac version) instead of typing it in the activation dialog box. While copying the Username and the Registration Key (activation key only, in case of mac version), please ensure that no extra spaces or characters are copied. Ensure tha..

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Date Published 15 Feb 2018
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Total Views 3919
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SKB607

I am getting PhoenixDll.dll message in Stellar Outlook PST Repair. How do i solve it?

We recommend you to make sure that you are logged in as a local administrator on the computer in which you are using the software. Also, please make sure that MS Outlook is installed on this computer and it is configured.    If the above parameters are followed and still you are facing this issue then kindly follow the below process to register the DLL file: Go to Run. Type Regsvr3..

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Date Published 16 Feb 2018
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Total Views 7369
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SKB608

Can I recover individual emails using Stellar Repair for Outlook?

Yes, Stellar Repair for Outlook allows you to recover specific emails in various file formats according to your requirement, such as .MSG, .EML, .RTF, .HTML and .PDF. You can perform these tasks from the preview window...

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Date Published 16 Feb 2018
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Total Views 2226
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SKB609

How to find calendar and contacts in the repaired Outlook PST file?

Kindly follow the procedure given below: Open Outlook. Then press ‘Ctrl+Shift+F’. Find Message’ window will open. Kindly choose ‘Appointments and Meeting’ in ‘Look For’. Click ‘Find Now’    Now you will be able to see all the calendar items if you were able to see the preview of the calendar items. Note: Follow the same proce..

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Date Published 16 Feb 2018
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Total Views 2054
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SKB612

I am unable to register Stellar Repair for Outlook software with the online key.

You need to follow the below mentioned steps to activate the software offline.  Offline Registration enables you to register the product when your computer does not have an Internet connection or you are unable to activate the software online. To register the software offline:  From the Register window, select ‘Offline Registration’. Click on OK. An Offline Registration..

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Date Published 16 Feb 2018
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Total Views 3389
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SKB614

I have tried to activate the software but I am receiving a message of Activation Failed – 0

In order to register the software offline kindly follow the below-mentioned steps: From the Register window, select Offline Registration. Click OK.  An Offline Registration dialog box will appear displaying Registration ID in its respective field. To get your License Key, which is required to register the software manually, you need to mail the listed Registration ID to support@stellarin..

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Date Published 16 Feb 2018
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Total Views 5867
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SKB615

How can we view process log?

You can view log of the process at the bottom of the user interface. If this pane is not visible, you can enable it by selecting the Log Window checkbox in View section of File Menu...

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Date Published 19 Feb 2018
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Total Views 2108
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SKB616

How can i check the number of records which can be repaired with the demo version of Stellar Repair for MS SQL?

You can check the number of records which can be repaired by saving the log report from the Tools menu in the demo version. Once you are satisfied with the number of records repaired in the log report then you can purchase the software to save the repaired database...

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Date Published 19 Feb 2018
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Total Views 2330
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SKB617

I am getting error 'Invalid Database File Version'. What is means?

Check that the file belongs to any of SQL server 2000, 2005, 2008 version. If yes, it indicates the severe corruption in file, which is beyond recovery by any application. To get the file repaired, you need to send it to us so that our professionals can analyze and repair the file. You can reach us via email at support@stellarinfo.com...

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Date Published 19 Feb 2018
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Total Views 3348
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SKB618

On which operating systems, the Stellar Repair for Video could be used?

The Windows version of the application could be used on Windows 10 / Windows 8.1 / Windows 8 / Windows 7 / Vista / XP and Mac version of the application can be used on Mac OS X 10.7 and above..

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Date Published 19 Feb 2018
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Total Views 2244
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SKB619

How the Stellar Repair for Video (Mac) could be installed?

To install the software:  Unzip StellarRepairforVideo.dmg.zip file. Double click on .dmg file. This will mount a virtual volume – StellarRepairforVideo. Drag StellarRepairforVideo application from mounted virtual volume to Applications folder.  To launch the software, double-click on Stellar Repair for Video in Applications folder.  Accept the License Agreement and the ..

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Date Published 19 Feb 2018
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Total Views 2275
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SKB620

How the Video Repair can be removed from the computer?

In case of a mac system, drag and drop the video repair file from Applications folder to Trash. In case of a windows system, you need to uninstall the application from Control Panel...

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Date Published 19 Feb 2018
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Total Views 2795
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SKB621

How the Video Repair (Windows) could be installed?

To install the software, follow the steps:  Double-click 'StellarRepairforVideo.exe'. A setup dialog box is displayed. Click 'Next' to continue. 'License Agreement' dialog box is displayed.  Select 'I accept the agreement' option. Click 'Next' to continue.  Specify location where installation files are to be stored. Click 'Next' ..

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Date Published 21 Feb 2018
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Total Views 2310
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SKB622

How to activate Video Repair (Windows)?

The demo version is just for evaluation purpose and must be eventually registered to use the full functionality of the software. The software can be registered using the Registration Key which you will receive via email after purchasing the software. To register the software:       Run demo version of Stellar Repair for Video software.       On Tools menu, click ..

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Date Published 21 Feb 2018
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Total Views 4622
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SKB623

How to activate Video Repair (Mac)?

Registering Stellar Repair for Video : On toolbar, click on Register option. Registration window is displayed. Do one of the following: If you have purchased the product and received registration key,                    Select I have a key to register the product option and click OK.                ..

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Date Published 21 Feb 2018
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Total Views 2719
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SKB624

On how many computers, a copy of Video Repair could be activated?

The Video Repair is a Standard License application. The purchased application could be activated and used on a single computer only. If the customer has to use the application on multiple computers then he needs to purchase multiple copies of the application...

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Date Published 21 Feb 2018
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Total Views 2796
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SKB625

What does the demo version of the Stellar Repair for Video do?

Demo version of the software shows only preview of the repaired Video files. Preview is limited to files having a maximum size up to 10 MB. To save the repaired files, you need to purchase and register the software...

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Date Published 21 Feb 2018
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Total Views 3034
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SKB626

Does the Video Repair makes any changes to my video file while repairing?

No. It saves the files in a default folder. If files are present in the folder, you can either overwrite or cancel the save process...

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Date Published 21 Feb 2018
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Total Views 2379
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SKB627

Will the repaired video file by the mac copy of the Video Repair will work on windows also?

Yes, the files repaired using Video Repair on Mac can be viewed in Windows system...

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Date Published 21 Feb 2018
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Total Views 2404
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SKB628

Will the repaired video file by the windows copy of the Video Repair will work on mac also?

Yes, the files repaired using Video Repair on Windows can be viewed in Mac system...

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Date Published 21 Feb 2018
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Total Views 2370
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SKB629

Can I preview the repaired MOV files, if my QuickTime player is corrupt or having issues?

No, you cannot preview the MOV files before or after performing the repair, if your QuickTime application is corrupt...

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Date Published 21 Feb 2018
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Total Views 2410
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SKB630

Can I fix corrupt HD video files of MP4, MOV using Stellar Repair for Video Utility?

Yes, the software supports repairing HD video files of MP4 and MOV video formats captured by iPhones, iPad, Android mobiles, Drone cameras and DSLRs...

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Date Published 21 Feb 2018
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Total Views 2608
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SKB631

Does the software imports corrupt MP4 videos from iPhone and Android smartphones?

No, but you can transfer the corrupt video files from your iPhone, iPad, iPod and Android hand-held devices to your Mac or Windows PC. Once the damaged videos get transferred to the computer’s hard drive, you can free download Stellar Repair for Video and perform video file repair...

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Date Published 21 Feb 2018
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Total Views 2603
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SKB632

After repairing the corrupt file with the application, the application displays a message that the “Files have been successfully repaired”. The customer saves the repaired files on computer however could not play them?

In this case, we need to inform the customer that the actual repair depends on the preview available inside the application. The file might be severely corrupt, that’s the reason customer cannot play it. The message which the customer has seen is a default message which gets displayed. If the customer is repairing large files then the preview would not be available. The customer need to run..

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Date Published 21 Feb 2018
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Total Views 2840
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SKB633

The folder saved by the Stellar Data Recovery software after data recovery/ repair, at the destination is empty.

In case the saved folder after data recovery or repair shows no files, first check the size of the folder created by the application. Situation 1: If saved folder has a size If the folder saved by the software has a size, then the files may be hidden in your Mac or Windows system. You need to unhide the files. Steps to unhide the files in Windows 10: Open File Explorer. Navigate to the requi..

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Date Published 21 Feb 2018
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Total Views 2973
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SKB638

How can I recover data from a corrupted CD/DVD using Stellar Windows Data Recovery?

Stellar Data Recovery professional software can recover data from damaged CD-ROM, CD-RW, DVD and DVD-RW discs. Stellar Data Recovery professional application supports recovery from corrupt optical media disks burnt on Windows, Linux, UNIX, and Macintosh systems. To scan CD/DVD:  Run Stellar Data Recovery professional.  From ‘Select What to Recover screen’,..

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Date Published 23 Feb 2018
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Total Views 4588
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SKB639

I have completed the scan in Stellar Windows Data Recovery. How can I save the recovered data later after I have an external drive to save the files?

You can save scan result of any scanning process as .DAT file. Saving scan information saves your time. You can resume recovery by selecting the DAT file without scanning the drive again.   To save scan information:    In 'Scan Results' window. Click Back button or close the application.  You will be prompted to save scan information. Click on Yes.  In &#..

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Date Published 23 Feb 2018
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Total Views 4544
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SKB640

I have completed the scan in Stellar Data Recovery Professional software but I am unable to find my files. How can I search my files from the scan result?

To search for specific files, enter the name of the file in ‘Search Files’ field and hit Enter. To move to the next found entry click or press CTRL + g...

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Date Published 23 Feb 2018
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Total Views 2764
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SKB643

I have tried to perform the scan on my drive using Stellar Windows Data Recovery but scanning is stuck at one particular stage. How do I complete the scan?

Software is unable to complete the scan as your drive seems to have bad sectors. You can create an image of your drive and save it as .IMG file by using the ‘Create Image’ option in Stellar Windows Data Recovery. To create image file of hard disk, volume, or removable media: Run Stellar Windows Data Recovery software. From ‘Select What to Recover’ screen, select the ty..

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Date Published 23 Feb 2018
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Total Views 6846
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SKB644

My SD Card is no longer accessible. My PC asks for 'formatting'. What to do?

We recommend you not to format the card as it may reduce the chances of recovery. You can scan your card with the below-mentioned demo version of Stellar Data Recovery software to check the possibility of recovery: After the scan is completed, you can see the list of files in the software. You can select any file to check the preview and to know whether it can be recovered or not. Once you are s..

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Date Published 23 Feb 2018
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Total Views 2329
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SKB647

How can I recover the lost files by using the software as it is taking long time to complete the scan on the Internal/External drive?

Scanning time depends on a lot of factors like capacity of the drive, severity of corruption, type of files in the drive etc. Therefore, we can’t give you an estimate about the scanning time. If it taking very long in scan then we would suggest you to create an image of the drive.  To create image file of hard disk, volume, or removable media: Run Stellar Windows Data Recovery softw..

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Date Published 23 Feb 2018
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Total Views 4663
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SKB648

I want to recover data from one of my external drive. It is detecting in the Disk Management but not in “My Computer”. How can recover data from it?

You may choose ‘Can’t Find Drive’ option to recover data from it. Please follow the below steps: Open Stellar Windows Data Recovery. If you have uninstalled it then download it from here: Click on Next. Select 'Can’t Find Drive’ and click on Scan option. Select the drive and click on 'Search' option. Once search is completed then you will find your..

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Date Published 23 Feb 2018
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Total Views 2417
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SKB649

I have performed normal scan by using Stellar Data Recovery software but after scanning process your software is not showing the files which I want to recover. How can I recover files?

We suggest you to perform ‘Deep Scan’ by using the software. Once quick scan is completed, in the preview window choose Click Here option given at the bottom of the window to start Deep Scan...

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Date Published 23 Feb 2018
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Total Views 2789
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SKB650

Software is taking very long time to open. How can I resolve this issue?

Remove all the external media connected to the system then try to launch the product. ..

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Date Published 23 Feb 2018
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Total Views 3070
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SKB651

We have tried the demo version of the software and able to see all the files listed after all the scan. The size of all the files are 0 KB. Can I still recover the files?

Unfortunately, the files are lost and they cannot be recovered. We recommend you to submit your drive in our Lab where we can analyze it...

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Date Published 23 Feb 2018
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Total Views 3968
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SKB652

I have completed the scan and it is showing lot of files and folders with their original name. I just want to recover one file. Is it possible to look for it?

Yes, it is possible to recover particular file after scanning process. To search for specific files: Enter the name of the file in Search Files field and hit Enter. To move to the next found entry click or press CTRL + g...

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Date Published 23 Feb 2018
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Total Views 2793
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SKB654

I do not have internet connection. I cannot activate the software online. When I try to activate it by import option available under Advance setting, always getting error message “invalid key! Activation failed.” How can I activate the software?

Follow the below steps to generate the “Registration ID": Run demo version of the software.  Click Advanced Settings button.  Click Import License button from Advanced Settings window.  Select 'I want to import license from another machine' and click Next.  An Import License dialog box will appear displaying Registration ID in its respective field. Y..

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Date Published 26 Feb 2018
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Total Views 3738
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SKB655

On how many computers, a copy of Stellar Windows Data Recovery Home/ Professional could be activated?

The Stellar Windows Data Recovery Home/ Professional is a SOHO (Small Office Home Office) License application. The purchased application could be activated and used on a single computer only. The application is an electronic copy...

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Date Published 26 Feb 2018
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Total Views 3122
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SKB656

When launching the activated copy of the application on the computer, customer receives a message that “Do you want to remake the Key to reactivate the License? - 316”. How can this be solved?

In this case, the application shows that it is activated on the customer’s computer however when the customer tries to save the files, the application says that the customer needs to activate the application in order to recover the files.   First, we ask the customer to restart the computer system and check if the problem still persists. If the problem persists then go to C:\ ProgramD..

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Date Published 26 Feb 2018
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Total Views 5584
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SKB658

What all applications are included in Stellar Toolkit for MS SQL?

Stellar Toolkit for MS SQL is a collection of the following software:   Stellar Backup Extractor for MS SQL  Stellar Repair for MS SQL  Stellar Password Recovery for MS SQL ..

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Date Published 27 Feb 2018
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Total Views 2654
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SKB659

On which operating systems can the Stellar Toolkit for MS SQL be used?

The application could be used on Windows Server 2012 / 2008 / 2003 and Windows 10 / 8.1 / 8 / 7 / Vista / XP...

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Date Published 27 Feb 2018
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Total Views 2765
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SKB660

How can I activate Stellar Toolkit for Outlook?

Kindly follow the below steps to activate the software: Run demo version of the software.  On Registration menu, click Register option. In the Register window, select 'I have the registration key' option.  You can choose either 'Online Registration' (Use this option to register the software over Internet) or 'Offline Registration' (Use this option to registe..

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Date Published 27 Feb 2018
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Total Views 4624
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SKB661

Can I transfer the software license from one computer to another?

As of now, there is no transfer license feature in the software. The license keys are delivered as per the End User License Agreement (EULA). You can activate the software on a single system only. For details read:  Software licensing usage..

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Date Published 27 Feb 2018
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Total Views 8599
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SKB662

Can we save process log?

Yes, Stellar Repair for MS SQL gives you option to save log report of the process. To save log report:   From Tools Menu, select Save Log. In Save As dialog box, select the location where you want to save the log report. Click Save. ..

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Date Published 27 Feb 2018
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Total Views 2946
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SKB663

How can I recover deleted records from MDF file using Stellar Repair for MS SQL software?

Stellar Repair for MS SQL provides you an option to include deleted records in MS SQL database (MDF) repaired file.   To include deleted records follow the steps given below:  Select the file by clicking on the Select Database icon from the File Menu or from the list of MS SQL Database files found, select the desired file to repair.  Select 'Include Deleted Records' c..

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Date Published 27 Feb 2018
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Total Views 4736
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SKB664

How can I save the scanning in Stellar Repair for MS SQL software?

Stellar Repair for MS SQL saves a scan information of the MS SQL Database (MDF) File at the time of repairing. This saved scan information can be used later to repair corrupt database in case you wish to repair the database file again. Using a scan information saves time, since scanning of each database file does not take place. All files and folders shown after scan process can be viewed as we lo..

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Date Published 27 Feb 2018
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Total Views 2815
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SKB665

Does your SQL password recovery software support SQL server 2014?

No, SQL Server 2014 is currently not supported. Only SQL Server 2012 and earlier versions are supported...

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Date Published 27 Feb 2018
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Total Views 2910
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SKB667

Is MS SQL server required for restoring the corrupt SQL backup file?

Yes, SQL Backup Recovery software included in this toolkit needs MS SQL Server to be installed on the system where you want to perform the recovery. You should start all SQL Server services before initiating the recovery process. However, MS SQL Server is not required for showing the database preview...

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Date Published 27 Feb 2018
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Total Views 2928
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SKB674

I have entered the received registration key in the registration window but the application says that the registration key is invalid. How can the program be activated?

Please ensure following points are met while activating the application:   Copy and paste the registration code instead of typing it in the activation dialog box. While copying the registration code, please ensure that no extra spaces or characters are copied along with the code Ensure that you are pasting the registration code in the correct field. Ensure that the registration code m..

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Date Published 20 Mar 2018
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Total Views 12966
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SKB675

How Can I reset SQL server password using Software?

Open Stellar Password Recovery for MS SQL. 'Select Database' with the 'Browse' button. Click and locate the 'master.mdf' database file that is responsible for maintain the details of all the users in the SQL database. After that file is fetched, click 'Open'. The path of the file will appear in the bar. In addition, all the Users including the System Administrator g..

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Date Published 20 Mar 2018
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Total Views 3275
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SKB701

I have a corrupt OST file, How do I recover emails and remove all duplicates from it?

We have Stellar Toolkit for Outlook software in which we have Stellar Converter for OST to recover emails from OST file and Stellar Deduplicator for Outlook to remove duplicate emails. Specification of Stellar Converter for OST: Windows 10, 8.1, 8, 7, Vista, XP and MS Office 2016, 2013, 2010, 2007, 2003, 2002 (XP), 2000 Specification of Stellar Deduplicator for Outlook: Windows 10, 8.1, 8, 7, Vi..

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Date Published 02 May 2018
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Total Views 3714
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SKB771

How to Cancel Subscription of Stellar Data Recovery Software?

Stellar Data Recovery Software comes with a default 1-year subscription with automatic renewal plan. To cancel your automatic renewal of software subscription, follow these methods. Pre-purchase Cancellation—Opt-out of automatic renewal of subscription     1. By using Stellar’s official website during checkout          a. On the..

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Date Published 04 Feb 2019
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Total Views 28432
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SKB772

How to Switch from Automatic to Manual Subscription?

When you want to switch to Manual Subscription, cancel the Automatic Subscription. This will instantly change your subscription plan from automatic to manual. By stopping the automatic renewal, your card won't be charged automatically at the end of every billing cycle. A reminder about the date and amount of the applicable charges will be sent to you at least 7 days before the expiry date of ..

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Date Published 04 Feb 2019
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Total Views 8061
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SKB843

IMAPISession: MAPI_E_UNKNOWN_FLAGS Error during Export to Office 365

IMAPISession: MAPI_E_UNKNOWN_FLAGS error occurs when a user is trying to export the repaired mailboxes of an Exchange Database (EDB) file to Office 365. Refer to screenshot below: To avoid the error, users must take following factors into consideration before exporting mailbox data to Office 365: User need to have an Office 365 account for exporting data to Office 365 The system used f..

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Date Published 20 Nov 2019
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Total Views 7213
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SKB848

How to fix IMAPI Error

Stellar Converter for EDB or Stellar Repair for Exchange can export mailboxes from an offline Exchange database directly to Live Exchange. It requires the user credentials with administrator permissions to connect to the Live Exchange Server and export the mailboxes to a new or existing database.   However, you may encounter the IMAPI error (as mentioned below) if you try to export data on a..

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Date Published 29 Nov 2019
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Total Views 3937
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SKB874

[Resolved] Error: 'Outlook not installed properly’

Outlook not installed properly’ error appears while saving the converted mailbox items to PST file. You can resolve the Outlook error by creating a new local Outlook profile. Steps to Create a Local Profile in Outlook Open Control Panel and go to User Accounts Click Mail Click on the ‘Show Profiles…’ button     Click on the ‘Add&hel..

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Date Published 14 Feb 2020
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Total Views 5631
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SKB955

How to Resolve Automapping Issue While Exporting Mailboxes to Office 365?

You may receive an Automap error while exporting mailboxes to Office 365 by using Stellar Repair for Exchange or Stellar Converter for EDB software.  The error can occur due to Admin Rights Issue and when Automapping is set to False. Also, even if we provide Admin rights to any user with Automapping False, the user will not be visible via Configured Outlook Admin profile. In such a case, the..

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Date Published 20 Apr 2021
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Total Views 1989
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SKB970

How to Repair corrupt EDB File and not to use Repaired EDB file in a Production Environment?

Microsoft provides Extensible Storage Engine Utility (EseUtil) to repair and recover an inconsistent, corrupt, or damaged Exchange database (EDB) file. The utility can fix minor corruption and damages in the EDB file and bring it back to the Clean Shutdown state. Although you can mount the repaired EDB file back on the server using PowerShell cmdlets and access mailboxes, Microsoft recommends mov..

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Date Published 18 Aug 2021
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Total Views 2266
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SKB1021

How to Setup Outlook Profile on Exchange Server with Admin Rights?

After repairing the Exchange database files using Stellar Repair for Exchange or converting the EDB files using Stellar Converter for EDB, you can export the recovered or converted mailboxes directly to another Live Exchange Server or Microsoft 365 tenant. However, you need to configure the Exchange admin profile or Microsoft 365 global admin profile in Outlook on the system that you are using to..

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Date Published 19 Jan 2023
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Total Views 1441
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SKB1022

How to Find If the Outlook Is Running or Not From the Task Manager?

To export the converted or repaired mailboxes to Microsoft 365 or Live Exchange Server, you must close Microsoft Outlook or all Outlook processes running in the background. To verify and close Outlook processes that are not running, follow these steps Close Outlook and open the ‘Task Manager.’ If you see Outlook or any related process running in the background in the Task Manager a..

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Date Published 19 Jan 2023
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Total Views 1502
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SKB1046

How to Increase On Premises Mailbox Size Limits?

While you are saving mailboxes directly to Live Exchange using Stellar Repair for Exchange or Stellar Converter for EDB, you may face crashing issue. In that case, the reason is that your mailboxes size is set default to 2 GB and software is not getting permission to recover data over 2 GB. In that case, you need to increase the size limit using ECP or PowerShell command. You can follow the belo..

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Date Published 21 Sep 2023
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Total Views 1212
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SKB1048

Prerequisite while migrating to Live Exchange

You need to fulfil following requirements to export all selected mailboxes to Destination mailboxes on an Exchange Server. 1 - The computer on which you are running Stellar application must be part of the same domain as of your Destination Exchange Server. 2 - You must logon to the domain using the Admin credentials who is a member of ‘Domain Admins’ group of your Destination Exchan..

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Date Published 16 Nov 2023
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Total Views 667
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SKB1049

Basic Requirements to export all selected mailboxes data to Office 365 mail accounts and Steps to provide Admin Rights to Office 365 users.

You need to fulfil following requirements to export all selected mailboxes data to Office 365 mail accounts. Computer should be in WORKGROUP. The software will allow you to match the each selected mailbox with the respective recipient mailbox. If you are exporting multiple mailboxes to Office 365 accounts, you will be required to login using administrator credentials. You ..

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Date Published 16 Nov 2023
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Total Views 646
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SKB1056

How Mailboxes are Migrating in case of Cross Domain

In the context of cross-domain migration, it could refer to moving a website or application from one domain (e.g., www.oldweb.com) to another domain (e.g., www.newweb.com).  You need to fulfill the following requirements to move all mailboxes data from one domain or environment to another. Open Exchange Admin Center (EAC) Open a web browser and navigate to the Exchange Admi..

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Date Published 18 Jan 2024
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Total Views 359
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