Customer Retention Manager

Job Description

Stellar is expanding its team and is seeking a dynamic Customer Retention Manager for its e-commerce Software business. The ideal candidate should have 8 years of proven experience in customer retention for a SaaS product, with a focus on managing churn rates and implementing Email campaigns for customer journey enhancements.

Join Stellar's dynamic team and contribute to our mission of providing secure and reliable data solutions worldwide. We offer a competitive salary, performance incentives, and a vibrant work environment. If you are passionate about technology and meet the specified criteria, we encourage you to apply

Job Requirement

Key Responsibilities for this Role:

• Maximize the recurring (repeat) revenue for our existing customers of DIY software.
• Drive revenue through subscription renewals of SaaS products.
• Segment customer basis customer type - individual, enterprise, or service provider to run specific campaigns
• Develop and implement programs for customer onboarding, lifecycle management, and retention.
• Run Email Offers to monetize & increase the customer lifetime value
• Use Emailers to upsell/cross-sell plans and new products and improve customer satisfaction and brand value
• Create long-term customer retention strategies and plans to shape our Data Care Program

Desired Experience:

• Overall, 8 years experience with 5+ years of experience in successfully reducing Churn and increasing customer retention in leading in e-commerce, ideally in an International Business environment
• Working knowledge of Google Analytics
• Sound understanding of any CRM and Setting Email campaigns

Key Skills

• Working knowledge of an International e-commerce environment
• Sharp business acumen for understanding Complex data sets to drive actionable insights
• Ability to create a wow customer experience that drives recurring revenue and retains customer
• Ability to work independently and across teams 
• Detailed-oriented, have an eye for perfection
• Good written and verbal communication/influence skills

Qualification

• Any Graduate with good Analytical & Technical bend of mind [MBA preferred]