Stellar Information Technology Pvt. Ltd ("Stellar", "we", "our", "us") stands behind Stellar Software Products ("Products"), and customers ("you" or "your") satisfaction is important to us. To accomplish this, we honor money-back guarantee.
Stellar values every customer and works hard to provide an enjoyable experience using our Product. Our products have a Trial Version ("Evaluation Software") so that you can evaluate them before deciding to purchase. Use of Evaluation Software is strongly recommended, as it doesn't have any functional limitation (except saving the desired files), and helps you make an informed purchase decision. You are also advised to carefully read the "system requirements" of our Products before making the purchase. This refund policy is only applicable on first purchase of any Stellar Product and not on subsequent renewals.
You have 30 days from the date of purchase to claim a refund for Annual Subscription or Lifetime License and 7 days in case of a monthly subscription. Post the period stated herein, it becomes non-refundable. To place a refund request for an order placed with us, you would need to contact our Support via email at support[at]stellarinfo.com or raise a ticket at tickets stellar
Refund cannot be claimed in the following conditions:
1. Non-Technical Conditions
2. Technical Conditions
Refund can be claimed under the following conditions:
1. Non-Technical conditions
2. Technical conditions
Processing and Issuing of Refund
Stellar will process the refund request within 2 business days. Refund would be made to the "same account/ payment method" that was used to make the purchase, and request for change in the refund payment mode will not be entertained. It may take up to 10 business days for the refunded amount to reflect in your account.
Once the refund is approved, the corresponding license will be deactivated. You also need to uninstall the software and remove it from your computer.