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techradar

"Best data recovery tools, with highly customizable searches, a huge file-type library, & deep scan abilities"

kitguru

"Stellar Data Recovery is an easy to use, but powerful data recovery tool and offers retrieval options from the more basic for home use to advanced for business users."

FAQ

A.

You can install the product on one or multiple computers based on the product variant you have purchased. You can install the Standard, Professional, or Premium Editions of the product on a single computer. The Technician & Toolkit variants can be installed on up to 3 systems.

A.

Please follow these steps to update your credit card details:

  • Log in to your account on Stellar authorized reseller website using this secure link & your registered email address.
  • On your Account Home page, click the Payment Methods tab in the top navigation.
  • Click the Update card button, enter the card details, and click Save.
Your card details will be updated.
Through the Payment Methods section, you can also add a new card to your account.

A.

You can access your invoices, as follows:

  • Log in to your account on Stellar authorized reseller website using this secure link & your registered email address.
  • On your Account Home page, click the “View order details” or “Order # ID” link for a given order.
The invoice page for that order will open, and you will be able to view the details.

A.

You cannot add users, as all our subscription plans are for a single user.

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If you have purchased a subscription with Automatic renewal, you will be informed at least 7 days before your subscription expires about the date of the upcoming charge and the amount you will be charged. You can stop automatic renewal*, as follows:

  • Log in to your account on Stellar authorized reseller website using this secure link & your registered email address.
  • On your Account Home page, Click My Products tab in the top navigation.
  • Click the "Stop automatic license renewal" link beneath the product you wish to cancel the subscription.

*By stopping automatic renewal, the subscription will be terminated (cancelled) at the end of the current billing cycle, and your card won't be charged.

A.

Stellar honors a 30-day money-back guarantee as part of our refund policy. Our Annual product subscription is eligible for a refund if requested within 30 days. For the Monthly subscription, the refund request duration is seven days. Learn more about our refund policy.

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Yes, your subscription includes the latest updates released for the specific product Edition (variant) you have purchased as well as any new version upgrades rolled out during the subscription cycle. With Stellar, you get to enjoy the latest product features and technology throughout your active subscription period and until it is due for renewal.

A.

You can enable Automatic renewal**, as follows:

  • Log in to your account on Stellar authorized reseller website using this secure link & your registered email address.
  • On your Account Home page, Click My Products tab in the top navigation.
  • Click the "Enable auto-renewal" link for the product you wish to enable Automatic subscription.

**By enabling auto-renewal, your subscription will be automatically renewed before it expires, avoiding usage interruptions.

A.

By enabling auto-renewal, your subscription is automatically renewed before it expires, ensuring continued availability of the service without any disruption. Automatic renewal is done through highly secure, encrypted connection, so you can rest assured that your financial details are safely handled while processing the authorized transaction.

Why Stellar is the Data Care leader?

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