Technical Support Executive
- Technical Support
- Gurugram
- June 23, 2025
30 Years of Excellence
30 Years of Excellence
Job Description
- Handle Technical Support queries received through any channel (Web, Voice, Chat, and Email) from customers mainly based out of the US & Europe.
- It is a blended process of voice, chat, and through the web, and agents are required to provide resolution through this medium.
- To get positive reviews from customers.
- Be able to achieve sales targets for designated products every month.
- Maintained minimum benchmark specified by the Quality Department.
- This role requires a person to provide technical assistance to Stellar customers across the globe on Stellar software products.
Key Responsibilities
- Handle Technical Support queries received through any channel (Web, Voice, Chat, and Email) from customers mainly based out of the US & Europe.
- It is a blended process of voice, chat, and through the web, and agents are required to provide resolution through this medium.
- To get positive reviews from customers.
- Be able to achieve sales targets for designated products every month.
- Maintained minimum benchmark specified by the Quality Department.
- This role requires a person to provide technical assistance to Stellar customers across the globe on Stellar software products.
Desired Experience
- 1-3 Years in technical support or software support.
- Good Communication (error Free)
Key Skills
Technical Support, Application Support, Software Support, Customer Satisfaction, customer support
Qualification
- Preferred B. Tech (Comp Science)/BCA /MCA, with
- Academic Qualification with minimum 60% Marks in Class X & XII.
Perks and Benefits-
- Fixed Saturday - Sunday offs
- US holidays
- Shifts are rotated every month.
- Shifts Timings (8 am-5 pm/3 pm-12 am/11 pm-8 am)
- Free Cab
- Free Meal
Core Competencies
Shift Timings
Perks
Job Skills
Technology You Can Trust Data Care Experts Since 1993
