How to Fix the Error Code 0xc00d5212 When Playing Video?

Lately, while playing .AVI video file in Movies & TV app on my Windows 10 laptop, I’ve encountered 0xc00d5212 error. I’m afraid of losing the video. Anybody, please suggest a solution ASAP so that I can perform it on my computer and fix Error Code 0xc00d5212? Thanks a lot.

Getting an error message is the most frustrating thing that can happen to you while you’re spending your leisure time, relaxing and watching your family videos. Error message pops up with a concise description and error code that is cryptic for anyone to understand. And you won’t find any suggestions to fix the issue.

In this blog, we’ll focus on the specific error code 0xc00d5212 that is thrown on your computer screen when you play a video file on a media player. We’ll also share the plausible reasons for the error and a variety of do-it-yourself methods to fix the error code 0xc00d5212. Try out the one that you feel more comfortable to accomplish.

What is the error code 0xc00d5212?

The error code 0xc00d5212 is embedded in the error message, “Cant’ play. This item was encoded in a format that’s not supported. 0xc00d5212 Send feedback.” The following dialog box shows the exact message:

error code 0xc00d5212

The cryptic code 0xc00d5212 pops up to alert you about the issue when you try to open a video file (say .AVI, .MKV, or .MOV) in “Movies & TV” or “Windows Media Player” app on your Windows 10 computer. It can pop up on other apps as well.

The code is represented in number and letter combinations to correspond to the particular error or type of error. It does not provide precise and actionable info, but the code offers a starting point for a troubleshooting solution.

Why Does Error Code 0xc00d5212 occur?

The error 0xc00d5212 could occur due to:

  • A corrupt codec that restricts the deployed media player to play the video file.
  • Old display adapters that result in the video playback error.
  • An incompatible file format that isn’t supported in the media player.
  • Corrupt entries in Windows 10 system files that result in their misconfiguration.
  • Incorrect installation, uninstallation, or settings of an app that hamper its workings.
  • Improper shutdown of your computer that resulted in system file corruption.
  • Recovery after virus, spyware, or adware attack that corrupted video file.

What are the plausible methods to resolve 0xc00d5212 error?

Perform the following troubleshooting methods to eliminate the causes of the error:

Open the video file in other media player

  1. Download and install a different media player (say VLC) on your computer.
  2. Right click the affected video file and select open with the installed media player app.

All being well, the video file will work properly in the media player.

Install missing codec

  1. Download the missing/corrupt codec for the error code 0xc00d5212 from Microsoft’s website.
  2. Install the codec and open the video file by using the updated media player app.

Check whether the video file plays without any error.

Update display adapter

  1. Press the Windows key and type “device manager” then press the Enter key.
  2. Double-click “Display adapters” then right click the graphics adapter.

Update display adapter

  3. Select “Update driver” then click “Select automatically for updated     driver software.”

Update Driver  - Search automatically for updated driver software

  4. Wait till “Searching online for drivers…” finishes.

  5. Select the required driver, and once the installation is over, restart your PC.

If the error 0xc00d5212 persists, visit the PC manufacturer’s website to download and install the latest display driver.

Uninstall multiple audio codecs

  1. Press the Windows key and type “device manager” then press the Enter
  2. Double-click “Sound, video and game controllers” then right click 3rd party audio device.

Uninstall multiple audio codecs

  3. In the “Uninstall Device” dialog box, select “Delete the driver     software for this device” checkbox.

Uninstall Device - Delete the driver software for this device

  4. Click Uninstall. Restart your computer.

Try playing the video file by using Movie & TV and check whether it works.

Convert the erroneous video file to another video format

  1. Download and install a video transcoder software (say HandBrake).
  2. Convert the affected video file to another format (say .MP4).

Now, open the converted file in a media player. Hopefully, the video file will run smoothly.

Rectify registry

  1. Download and install a registry fixer software (say CCleaner).
  2. Run the software to fix any registry issues.

Open the affected video file in a media player. If all goes well, the video file will play.

Perform system restore

  1. Login to your computer as an administrator.
  2. Click Windows key, then type “system restore.”
  3. Press Enter to select “Create a restore point”.
  4. On the “System Protection” tab, click “System Restore.”

Perform system restore on Windows

      5. Click Next, then select the restore point.

      6. Confirm disks to restore then click Next.

      7. Confirm your restore point and click Finish.

Your PC will restart. Now, open the video file again to make it run correctly.

Update your Windows 10 operating system

  1. Press Windows + I key to open Windows Settings.
  2. Click “Update & Security.”
  3. Under the “Window Update” section, click “Check for updates”.

Update your Windows 10 operating system

  4. Once the update is installed, “Windows Media Player” and “Movies &     TV” issue may no longer exist.

  5. Restart your computer when prompted.

Now, check your video file on any media player. This troubleshooting method will surely resolve the error.

Repair the affected video file

  1. Download and install trial* version of Stellar Repair for Video.
  2. To add the affected video file for the repairing process, click on “Add File.”
  3. To repair the added video file, click Repair.
  4. Click OK on the “Repair process completed” message box.
  5. Click the Preview link to preview the repaired video. If you can see the preview, activate the software to save the repaired file.
  6. If you can’t see the preview, the video file is likely severely corrupt. So, click “Advance Repair.”
  7. Click Next to add a sample video of the same format and shot using the same device.
  8. Click “Save Repaired Files” to save the repaired files at the desired location.

*Trial version of Stellar Repair for Video repairs and previews the repaired video files. Once you’re ascertained its effectiveness, activate the software to save the repaired video files.

Try the trial version now:

Video Repair Video Repair Mac

Once the video file is repaired, open the file on a media player. The file will play perfectly. To fix error code 0xc00d5212 on Windows 10 for .MKV file, you can use this video repair software effectively.


We hope the troubleshooting methods shared in this blog will help you fix error code 0xc00d5212 that popped up when you tried playing a video file on a media player viz. Movies & TV or Windows Media Player. One way to circumvent the error is to try a different media player, say VLC that supports a lot of codecs.

If that doesn’t help, then install missing or corrupt codec for the error in your media player, update your PC’s display adapter, and uninstall multiple audio codecs.

Sometimes, converting the .AVI, .MOV, or .MKV video format to .MP4 can fix the error. Even rectifying the registry by using a registry repair or cleaner software can resolve the issue. Also, restoring your system to the previous date (when there wasn’t any error) by using a system restore point is always useful. You should also install the latest Windows Update.

Lastly, if the above troubleshooting methods can’t make your video file playable, then there might be severe video file corruption issue. We recommend trying out an expert software for video repair such as Stellar Repair for Video to fix any video corruption problem.

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