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Exchange Server 5 minute read

Move Corrupt Mailboxes from One Exchange Server to Another

Updated on August 10th, 2021
Eric Simson
Written By
Eric Simson
Shaun Hardneck
Approved By
Shaun Hardneck

Contents

  • Causes of Mailbox Corruption
    • Step 1: Mailbox Quarantine
    • Step 2: Use EseUtil
    • Step 3: Repair Logical Mailbox Corruption
    • Step 4: Repair Physical Mailbox Corruption
    • Reliable Method to Move Corrupt Mailboxes from One Server to Another
    • Reasons to Use Stellar Repair for Exchange to Move Corrupt Mailbox
  • Conclusion

Summary: In this guide, you will learn about the causes of mailbox corruption in the Exchange server. In addition, you’ll get to know the steps to repair and fix a corrupt mailbox by using Exchange PowerShell cmdlets, such as New-MailboxRepairRequest, and New-MoveRequest. Also, you’ll learn about an advanced Exchange recovery tool that can quickly repair mailboxes in Exchange and move them to a live Exchange server.

Mailbox corruption is a common issue faced by Exchange admins, engineers, and service providers. However, this corruption problem can be reversed via the removal of mailbox quarantine. If the problem persists, you can use inbuilt Exchange utilities and cmdlets to either repair a corrupt database or move it to a different database, depending on the type of database corruption.

After repair, you can easily move or migrate the mailbox to another Exchange Server. For instance,

An organization is using the Exchange 2013 version. Now, the organization decides to upgrade from Exchange 2013 to Exchange 2016. To accomplish this task, the Exchange administrator builds a new server and deploys Exchange 2016 roles. Now, there are two separate servers – one with Exchange 2013 and second with Exchange 2016 configuration. Now the Admin wants to move mailboxes directly from one live server to another. Taking this into consideration, Exchange Admin moves mailboxes from the current 2013 server to the new 2016 server and gets stuck as the mailbox got corrupt.

Though Exchange admins dread such situations, still the problem of corrupt mailbox arises at some point in time. In case of mailbox corruption, they’re unable to move mailboxes from one server to another. If you’re facing such a problem, below we have discussed various steps and a method that can help you repair and move corrupt mailboxes from one Exchange server to another with the help of Exchange tools and Exchange recovery software, such as Stellar Repair for Exchange.

Stellar

But before that, let’s take a look at the reasons behind mailbox corruption.

Causes of Mailbox Corruption

Following are some common causes that may lead to logical or physical mailbox corruption in Exchange,

  1. Storage media error
  2. Hardware/software failure
  3. Sudden power failure
  4. System crash
  5. File system error
  6. Synchronization errors
  7. Broken ActiveSync Clients
  8. Problematic Outlook Add-ins
  9. Antivirus software conflicts
  10. Post mailbox migration

Except for power outage, corruption due to all other factors may go undetected. In most cases, corruption issue is discovered in the event of mailbox migration, either within the organization for Exchange upgrade or across Exchange organizations. Due to corrupt mailbox item(s), engineers working on the mailbox migration encounter failure during its movement.

If such a problem arises, the first step is to check if this is the case of Mailbox Quarantine. If yes, this can be resolved by Mailbox Quarantine commands.

Follow the given step-by-step repair process to resolve the issue:

Step 1: Mailbox Quarantine

Corrupt or damaged mailboxes are quarantined by Exchange. Once quarantined, the user can’t access the mailbox by using Outlook or any other client. In Exchange 2013 and later, you can use the following PowerShell cmdlet to enable or disable Quarantined Mailbox.

Get-Mailbox | Get-MailboxStatistics | Select DisplayName, IsQuarantined | Format-Table –AutoSize

Check the mailbox corruption by using Eseutil /mh command. If the problem stands unresolved, follow the below-mentioned steps to repair mailboxes.

Step 2: Use EseUtil

When there is page-level corruption in the database, you can use ESEUTIL /P to perform database repair. Similarly, if a database experiences Dirty Shutdown state due to non-availability of log files, you can use the EseUtil commands to bring the database back to a Clean Shutdown state. After repair, you may attempt to move the mailboxes from one Exchange to another.

To check database shutdown state, run the following command,

eseutil /mh ‘.\Mailbox Database.edb’

If the database is in Dirty Shutdown state, use the following EseUtil command to repair mailbox database,

eseutil /p ‘.\Mailbox Database.edb’

When a confirmation message appears asking to confirm that it may result in data loss, click on the OK button to proceed. The operation completed successfully message, along with the time taken to complete the process, is displayed on the screen.

This should bring back the database to Clean Shutdown state. To verify database shutdown state, use following command,

eseutil /mh ‘.\Mailbox Database.edb’

Step 3: Repair Logical Mailbox Corruption

In Exchange 2010 and earlier versions, you need to use ISINTEG utility to check logical mailbox corruption. 

C:\>isinteg -s wingtip-e2k7 -fix -test alltests -verbose -l c:\isinteg.log Databases for server wingtip-e2k7:

However, with Exchange 2010 SP1 and later versions, the utility is replaced with the New-MailboxRepairRequest cmdlet to repair a corrupt or damaged mailbox. The cmdlet works only in the on-premise Exchange.

Also, by using the New-MailboxRepairRequest cmdlet, you can repair the following corruption types in a mailbox,

  • AggregateCounts
  • Searchfolder
  • Folderview
  • Provisionedfolder

Follow the New-MailboxRepairRequest cmdlet given below to detect and fix mailbox corruption issues.

New-MailboxRepairRequest -Mailbox <MailboxName> -CorruptionType <CorruptionType>

For instance,

New-MailboxRepairRequest -Mailbox ravi@stellarinfo.com -CorruptionType SearchFolder

Quick Tip: While using the command, you can mention all corruption types separated by commas.

Step 4: Repair Physical Mailbox Corruption

In this, the corrupt mailbox is moved to a new database which essentially creates a new mailbox that contains data extracted from the corrupt mailbox.

However, in this repair, there are chances of data loss. The cmdlet to move the mailbox is as follows,

New-MoveRequest –Identity <mailboxname> -TargetDatabase <TargetDB>–BadItemLimit 200 –AcceptLargeDataLoss

You can also use the WhatIf parameter to check the mailbox’s readiness before moving it to a new database.

New-MoveRequest -Identity 'ravi@stellarinfo.com' -TargetDatabase "MyDB01" -WhatIf

If moved successfully, export the mailbox from the new database to PST by using the New-MailboxExportRequest cmdlet. The cmdlet will export the mailbox to a PST file which you can import to another server. This way, you can easily move a corrupt mailbox from one Exchange to another.

Reliable Method to Move Corrupt Mailboxes from One Server to Another

If PowerShell commands don’t help, fail, or result in warning event IDs – 9041, 9042, and 2004, use Exchange recovery software, such as Stellar Repair for Exchange.

Reasons to Use Stellar Repair for Exchange to Move Corrupt Mailbox

  1. Repairs corrupt mailboxes when EseUtil and PowerShell commands fail.
  2. Resolves database inconsistency and enables mounting of a database.
  3. Repairs and recovers corrupt EDB files and restore all mailbox components.
  4. Recovers deleted mailboxes.
  5. Offers option to save recovered mailboxes as PST, HTML, MSG, EML, RTF, or PDF
  6. Exports mailboxes to Live Exchange Server and Office 365.
  7. Scans EDB file and renders preview for verification.
  8. Works to repair Unicode EDB files in any language.

Conclusion

Common Exchange problems, such as mailbox corruption, may arise due to several reasons, which are discussed in this guide. As a result, it hinders the normal functioning of the Exchange server and user accounts. A mailbox may also get corrupt after moving a mailbox from one server to another. However, this can be resolved by using PowerShell cmdlets, such as New-MailboxRepairRequest and New-MoveRequest. Further, you can also use an advanced Exchange data recovery software such as Stellar Repair for Exchange to repair and move corrupt mailboxes from one Exchange server to another when Exchange cmdlets fail. Besides, the software acts as a ready reckoner for any problem arising due to the corruption or deletion of a mailbox database.

Check out what MVP says about Exchange Recovery Tool from Stellar.

About The Author

Eric Simson

Eric Simson is an Email Platform Consultant and is associated with Stellar Data Recovery from last 6 years. He writes about the latest technology tips and provides custom solutions related to MS Outlook, MS Exchange Server, Office 365, and many other Email Clients & Servers.

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11 comments

  1. Lily says:
    March 26, 2019 at 3:00 am

    Yesterday, I did all the things in a simplified way in Exchange 2010. This one useful stuff also saved us from an additional financial burden on the company.

    Reply
    1. Eric Simson says:
      March 26, 2019 at 6:59 am

      Thanks for sharing your valuable experiences with us. Our software also supports the latest version i.e. Exchange 2019.

      Reply
    2. Eric Simson says:
      March 26, 2019 at 6:59 am

      Thanks for sharing your valuable experiences with us. Our software also supports the latest version i.e. Exchange 2019.

      Reply
  2. Glory Clinton says:
    September 25, 2018 at 6:43 am

    I want to move mailbox from one exchange server to another. I’m facing an issue “corrupt exchange server database – 233, 107, 474”. Currently, I’m using Exchange server 2010 and database around 29 GB. After applying manual method unfortunately I got stuck and I don’t have any backup.

    How I can fix this issue and move to another server?

    Reply
    1. Eric Simson says:
      September 26, 2018 at 7:08 am

      If you are not confident using PowerShell command, then try professional tool i.e. Stellar Repair for Exchange tool for safe migration.

      Reply
  3. Amis says:
    June 21, 2018 at 10:25 am

    You can do it but ESEUTIL /p command is not a right choice for anyone. Our team spent $399 and did all migration of after repairing corrupt Exchange server mailboxes.

    Reply
    1. Eric Simson says:
      June 23, 2018 at 3:48 am

      Hi Amis,

      You can use this tool for multiple times. Its validity is 1 year.

      Reply
  4. Tommy Cain says:
    April 24, 2018 at 10:51 am

    If you are working with Exchange Server 2016, then dial tone recovery is a good option for you. Generally, it should be performed under the supervision of the experienced administrator.

    Reply
    1. Eric Simson says:
      April 25, 2018 at 6:09 am

      Yes!

      These precautions help to protect from disaster.

      Reply
  5. Scott lazuka says:
    January 4, 2018 at 10:12 am

    I can’t move mailboxes without technical support. Please help!

    Reply
    1. Eric Simson says:
      January 5, 2018 at 3:53 am

      You can do this assignment using powerful Stellar Repair for Exchange tool. This software uses powerful algorithm to repair corrupt mailboxes and export into PST file. Then, you can easily migrate data from one server to another.

      Reply

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  +  18  =  20

Table of Contents    arrow

  1. Causes of Mailbox Corruption
    • Step 1: Mailbox Quarantine
    • Step 2: Use EseUtil
    • Step 3: Repair Logical Mailbox Corruption
    • Step 4: Repair Physical Mailbox Corruption
    • Reliable Method to Move Corrupt Mailboxes from One Server to Another
    • Reasons to Use Stellar Repair for Exchange to Move Corrupt Mailbox
  2. Conclusion

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