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QuickBooks Rebuild not Responding – Error and Solution

Summary: In the previous blog we discuss QuickBooks company file corruption. This article focuses on the unique problem of QuickBooks “repair and rebuild” command not responding. It also describes how Stellar Repair for QuickBooks Software can be used to fix this issue.

QuickBooks by Intuit is one of the most brilliant accounting software for small businesses and individuals that has gained immense popularity over the past couple of years. It lets you perform various accounting related activities such as creating invoices, monitoring and tracking receivables, sending payment receipts online, and a lot more. Naturally, an application that deals with finances in such a manner would have to be trustworthy as well as robust.

However, at the end of the day, QuickBooks is a software application. It is thus prone to the same hazards as any other software, including crashes, technical faults, virus / malware infections, and corruptions. But considering that it deals with money matters, an organization cannot possibly afford to risk such situations. Thus, staying aware of QuickBooks error fixes is quite essential for its users.

QuickBooks Rebuild not responding
Figure: Error Message

QuickBooks Rebuild & Repair

Intuit offers an inbuilt “Repair and Rebuild” command to mend errors within QuickBooks software. Here is the list of DO’s and DON’T’s for QuickBooks Rebuild process:

  1. Do make a backup copy of your QuickBooks data file. It will save you from the permanent data loss.
  2. Do not run this command over the network. Launch QuickBooks on the computer on which the company file is located. If the file is present on the shared network then, you need to switch to single user mode. To do so, go to File->Switch to Single-user mode.
  3. Do not cancel or abort the rebuild data process.
  4. Do not run the rebuild command when encrypted data is corrupted.

Note: These are the important points to remember.

  1. Verify Data:
    1. Click File -> Utilities -> Verify Data.
QuickBooks Rebuild not responding

If you see:

“QuickBooks detected no problems with your data” – You don’t need to  perform any further action.

QuickBooks Rebuild not responding

“Your data has lost integrity” – This indicates possible data damage in the file. To rectify, proceed to rebuild your data.

  1. Rebuild Data:
    • Click File -> Utilities -> Rebuild Data
    • Click ‘Ok’ if you receive a warning message to backup your company file. Your computer may display the message ‘QuickBooks rebuild not responding’. As long as you can move your mouse indicator, wait for it to complete.
    • Click ‘Ok’ when you get the message ‘Rebuild has completed.’
QuickBooks Rebuild not responding
  1. Repeat Step 6 to check for remaining data damage. If verify fails this time, proceed to next step.
  2. Find QBWin.log files and check the entries to see if the damage has been rectified.

What to do when QuickBooks Repair fails?

Sometimes, QuickBooks rebuild command might fail before completion and leave QBW files in the inconsistent and damaged state. Alternatively, the rebuild command might hang and display the message ‘QuickBooks rebuild not responding’ endlessly prompting you to terminate the process abruptly. In such a condition, you might not be able to launch QuickBooks at all thus preventing you from accessing your critical financial data.

To repair QuickBooks file, use Stellar Repair for QuickBooks Software. This efficient utility can expertly handle QuickBooks damage / corruption and recover all information related to Customers, Services, Vendors, Employees, etc. The tool recovers payroll transactions and paychecks and also supports the recovery of multiple currencies. Before recovering data, it allows you to preview all recoverable items in QuickBooks data file (QBW file) and be assured of their recovery.

free download

Use the below-mentioned steps to perform QBW repair:

  1. Download, install and launch Stellar Repair for QuickBooks Software
  2. On the software’s home screen, you’ll find two options:
    • Select QBW file (if you know its exact location on the system)
    • Find QBW file (if you’re unaware of its location)

All QBW files on the system will be listed on the software screen. Double click on the file that you wish to repair

  1. Click on ‘Scan File’ to initiate the scanning process
  2. As items are discovered, different options become available for preview. Select the one whose information you wish to preview:
    • Company
    • Customers
    • Vendors
    • Employees
    • Repair

Alternatively, you can click on ‘Select File’ button to select another corrupted file.

  1. Once the scan completes, a pop-up to save recovered information appears. Select the version of the new file in which you want to save recovered information.
  2. Browse’ to specify path of the new file
  3. Click on ‘Start’ button to initiate the actual repair process.

Once the process completes, a pop-up will appear informing you of the same. Click on ‘OK’ to exit the procedure.


So there you have it, the easiest way to repair QBW file if QuickBooks rebuild command fails to work. Use our helpful tips and Stellar Repair for QuickBooks Software to safely mend the erroneous file and recover all your critical financial information.

  1. Malhun Hatun August 23, 2019
  2. Divya April 7, 2017

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