Summary: When using the Shipping Manager database in QuickBooks® Desktop or QuickBooks® Point of Sale program, the database might stop working. This may happen if the Shipping Manager database has become damaged. Read this blog to know other possible reasons behind the issue and solutions to fix it.
When trying to use Shipping Manager in QuickBooks® Desktop (QBDT) or QuickBooks® Point of Sale (POS), the Shipping Manager database might stop working and returns an error that reads:
“The Shipping Manager database is newer than the Shipping Manager on this PC”
Some reasons that might prevent your QB Shipping Manager database from working are as follows:
The solution to fix the Database Manager stopped working issue varies depending on whether you’re using Shipping Manager with QuickBooks® Desktop or POS.
Note: You can find the ‘Shipping Manager’ folder in the location: C:\Program Files\Common Files\Intuit\ShippingManager. For Windows (64-bit), look for the folder in the path – C:\Program Files (x86)\Common Files\Intuit\ShippingManager.
Check if your Shipping Manager database is working.
If you are experiencing an issue with the Shipping Manager database in QuickBooks Point of Sale (POS), follow these steps to resolve the issue:
Step 1 – Rename all Shipping Manager Folders
Note: You can find the folders by navigating to the location – C:\Program Files\Common Files\Intuit\ShippingManager’. If you’re using QuickBooks® Desktop for Windows installation, the Shipping Manager folder is located at – C:\Program Files (x86)\Common Files\Intuit\ShippingManager.
Step 2 – Reinstall QuickBooks® POS
Note: In some cases, you might not need to uninstall QuickBooks ® Desktop, QuickBooks ® Point of Sale, or the entitlement folder. You can resolve the ‘Shipping Manager database stopped working’ problem by repairing it.
This blog discussed the solutions to fix the ‘Shipping Manager database stopped working’ error. In the event that you’re unable to open company file (QBW) in QuickBooks ® Desktop or QuickBooks® POS because of the problem with the Shipping manager database, you can use Stellar Repair for QuickBooks® Software to regain access to the QBW file. The software helps repair corruption in a company file and recover all its components. It also supports recovery of the QB data from the backup file (QBB).
Charanjeet is a Technical Content Writer at Stellar®who specializes in writing about databases, e-mail recovery, and e-mail migration solutions. She loves researching and developing content that helps database administrators, organizations and novices to fix multiple problems related to MS SQL and MySQL databases and Microsoft Exchange.