Video Repair

How to Repair CCTV Video Footage?

Table of Content

    Summary: CCTV cameras secure your office/home from unwanted trouble by monitoring and recording unforeseen events as video footage. Often, these videos won't play due to incomplete transfer from SD card to computer, outdated video player, or video corruption. Use a different video player app or update the display driver to repair your CCTV videos. Read this blog for more methods. The blog highlights some common CCTV video errors and their respective solutions. There’s also a software solution you can try to fix various CCTV video errors.

    CCTV cameras are indispensable in today’s world where people need to monitor their homes or offices constantly. They help keep your premises safe from theft/ break-in attempts and let you stay vigilant about your assets, kids, pets, etc.

    Popular CCTV cameras like Hikvision, Adiance, Vmukti, Bosch, SimpliCam, Google Nest, etc. are known for their ability to record high-quality video and wide-angle monitoring. These videos are stored locally on the CCTV camera’s SD card or on cloud storage.

    However, users often complain about various errors with CCTV camera videos, such as CCTV videos not playing on Windows/Mac, choppy or distorted videos, errors while transferring, etc.

    In this blog post, we’ll discuss why CCTV camera videos are not playing on your computer and share ways to repair CCTV footage in different scenarios.

    Why CCTV Video Footage is Not Playing?

    There are several reasons why your CCTV video won’t play on Windows or Mac. Some of them are:

    Incompatible Video Format

    If the CCTV videos transferred from the camera’s SD card are incompatible with your Mac or Windows media player, they may not open or play.

    Unsupported Video Codec

    If your Windows/Mac media player does not support the CCTV videos’ codec, the videos might crash or not play.

    Corrupted Video Footage

    A corrupt CCTV footage will not work on Mac/Windows. A video footage gets corrupted when the CCTV camera abruptly shuts down while recording.

    How to fix CCTV Videos Not Playing Issue?

    CCTV videos not opening or playing can be frustrating when you need to watch a recorded video urgently to retrieve a lost asset or review a past event. Here are some common CCTV videos not working scenarios and how to solve them.

    Choppy or Blurry CCTV Videos

    Choppy or blurry CCTV videos are caused by an interruption during video transfer from an SD card to the computer, an outdated media player, a corrupt SD card, or corrupt video footage.

    In such a situation, play the CCTV video in another media player, download the required codec, or repair choppy or jerky video using Stellar Repair for Video.

    If your SD card is corrupted, reformat it, and then use a professional photo recovery tool to recover lost CCTV videos from the formatted card.

    Black Screen while playing CCTV Videos

    If you see a black screen error while playing CCTV videos on your PC, it can be due to a missing codec, file corruption, outdated display driver, or incomplete video transfer.

    You can update the display driver, transfer the video again, or change the video format to fix the black screen error

    Unsupported Video Codec

    Receiving the unsupported video codec error while playing CCTV video footage on your Windows/Mac means your media player does not support the codec required to play the video.

    In this case, play the video in another media player or download the missing codec. Or, convert the video format of your CCTV footage using an online converter or VLC Player.

    CCTV Video won’t play due to Video Corruption

    If your CCTV video footage still won’t play, there are chances that the video is corrupted. A corrupt CCTV video won’t play on any media player or play improperly. In such case, use professional video repair software like Stellar Repair for Video to fix corrupt CCTV footage.

    This video repair software can fix corrupt or unplayable CCTV videos saved on Windows/Mac, SD cards, and other storage drives. Stellar Repair for Video fixes corruption issues in video headers, frames, or indexes for seamless playback. It even resolves video corruption caused by improper file transfer, virus or malware attacks, OS crashes, etc.

    Download for Windows Download for Mac

    How to Repair Corrupt CCTV Footage Using Stellar Repair for Video

    • Download, install, and launch Stellar Repair for Video on your Windows or Mac.
    • Click Add File to add corrupted CCTV videos for repair.
    • Next, click Repair to start the repair process.
    • Once the repair process ends, click Preview to see the repaired CCTV videos. Then click Save Repaired Files to save them at the desired location.

    Tips to Avoid Corruption in CCTV Video Footage

    While the problem of ‘CCTV video footage not playing on Windows/Mac’ is very common, you can prevent this error altogether by following some best practices:

    • Use only a reputed brand’s SD card.
    • Regularly update your default media player.
    • Make a copy of your original video before repairing it.
    • Properly transfer CCTV footage from one SD card to another device.
    • Don’t save a new video on the SD card when it’s running out of space.


    1. How do we recover lost videos from CCTV cameras?

    Use professional video recovery software to retrieve lost CCTV camera videos due to accidental deletion, formatting, or corruption.

    2. How to repair a CCTV camera with no video feed?

    To troubleshoot the CCTV camera with no video feed, try the following:

    • Check the power supply to the CCTV camera.
    • Check if the camera wires are connected properly to the power outlet.
    • Check camera settings.
    • Reboot the camera.

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    About The Author

    Vishakha Singh linkdin

    Vishakha Singh is a Senior Writer at Stellar Data Recovery with half a decade of experience in writing content in diverse verticals. She's a tech enthusiast who loves creating photo/video recovery & repair tutorials. Vishakha also specializes in writing full-blown iPhone and Android guides.

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