[Solved] “There are more items in this folder on the server. Click here to view more on Microsoft Exchange”?
Summary: This blog post details the troubleshooting steps to fix the error message: "There are more items in this folder on the server. Click here to view more on Microsoft Exchange" in Microsoft Outlook. The error occurs when Outlook is configured to a value other than "All", causing older items to be stored on the server and not downloaded to the local cache. Possible solutions include enabling online mode, changing the Mail to keep offline setting to 'All', checking internet connection, updating the group policy, and recreating the OST file. The blog provides step-by-step instructions for each solution, so read on.
Microsoft Outlook downloads emails, attachments, calendars, etc. from the Exchange Server in a local cache (OST file). You may get the “There are more items in this folder on the server” error while trying to access older emails. The complete message appears, like this:
You can further validate this by searching for a common term in your Inbox folder. At the bottom, you may see this message:
Showing recent results… More
When you click “More”, Outlook retrieves matching items directly from the Exchange Server, but they may not be available locally.
Read on to know the causes behind this message and the solutions to fix it.
Causes behind this Error
When the “Mail to keep offline” parameter in the Cached Exchange mode is configured to a value other than “All”, you’ll get this error. In some Outlook versions, the “Mail to keep offline” parameter is also known as “Download email for the past.”
For example, if this value is configured to 12 months, then items that are older than 12 months will be stored on the server and will not be downloaded to your local cache. This is why you can’t retrieve those items until you go online and synchronize with the server again. You can’t access these older emails and objects in offline mode.
One of the reasons is that the OST file is partially corrupted, and hence, Outlook can’t retrieve items stored in it. Sometimes, you see this message when you have not configured the Cached Exchange mode and are not connected to the Internet.
Ways to Resolve this Problem
Here are some possible ways to address this problem.
Enable Online Mode
You can enable the online mode to directly access emails from the Exchange Server. To do this,
- Open Outlook.
- Go to File > Account Settings.
- Uncheck the “Use Cached Mode” option.
- Restart Outlook.
Explore more, How to Switch from Working Offline to Working Online in Outlook?
Change the Setting
You can change the “Mail to keep offline” setting to ‘All’ so that all the emails are downloaded to the local cache. This way, you can access anything even when you’re offline.
To change this setting,
- Open Outlook and navigate to File > Account Settings > Account Settings.
- Under the Email tab, select your Exchange account.
- In Change Account window, you’ll see a slider next to the “Mail to keep offline” option.
- Simply move the slider to the far right. You’ll see the value “All”.
- Click Next, followed by OK.
- Restart Outlook.
Learn more: About the Sync Slider Settings in Outlook Cache Exchange Mode.
Check your Internet
Check your Internet connection if you have not enabled the Cached Exchange mode, as a poor or no Internet connection can throw this error. Restart the router or contact your Internet Service Provider (ISP), if needed.
Update the Group Policy
If you have administrator access, you can change the group policy. The steps are:
- Press Windows + R keys and type “Regedit” in the Run box.
- In the Windows registry, navigate to HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\<x.0>\Outlook\Cached Mode.
- In the right pane, look for a DWORD called “SyncWindowSetting”.
- Change the value to 0.
If you don’t have permission to change the Windows registry variable, contact your admin
Recreate the OST File
Another option is to recreate the OST file as this will eliminate any OST file-related errors. Here are the steps to recreate the OST file:
- Identify the location of the OST file. To find the location of the OST file go to File > Info > Account Settings > Account Settings. Select Microsoft Exchange Server and click on Change. Navigate to More Settings > Offline Folder Settings.
- Open the location on your Windows Explorer.
- Take a backup of the OST file.
- Close Outlook.
- Change the extension of your OST file to .bak.
- Restart Outlook and it will recreate the OST file.
Please refer to this article, If you are having difficulty in locating the OST file in your system.
The error “There are more items in this folder on the server. Click here to view more on Microsoft Exchange” occurs when the items present in the Exchange Server are not fully downloaded to your Outlook client. You can use any of the solutions mentioned in this article to fix this error. In case, none of the solutions works, the reason can be a corrupted or orphaned OST file. You can retrieve the contents of the inaccessible or orphaned OST file by using OST to PST converter such as; Stellar Converter for OST.
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