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    NSF to PST Converter

    Troubleshooting HCL Notes Server Crashing Issues

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      Summary: If you are experiencing the HCL Notes server crashing issues, you must find troubleshooting techniques before losing important data. In the following blog, we have provided ways to troubleshoot the server crashing issue in HCL Notes. There is also an alternative that you can use to access your NSF data, discussed in detail below.

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      HCL Lotus Notes is a desktop-based email client that stores mailbox data in an NSF file. It is an enterprise email and collaboration software that can effectively manage your data and spreadsheet and help you organize your workflow. However, it’s efficiency is questionable due to some limitations, especially the ‘server crashing’ issues. You can manually resolve this problem with the help of software-based solutions.

      Despite the disadvantages, Lotus Notes manages to organize and maintain a successful online/offline workflow. Besides, Lotus Notes is impressively compatible with its previous versions and can manage all mailbox elements between versions. You can easily run its first version in the latest version without converting or rewriting anything.

      But, the desktop-based email client reportedly keeps crashing due to server issues. If you are also experiencing server crashing issues with HCL Notes, this blog is for you. We will provide you with troubleshooting methods to fix HCL Notes server crash issues.

      HCL Notes Server Crashes: Problems and Solutions

      HCL Notes is quite frequently experiencing server crash issues. The following are the causes of server crashes and troubleshooting:

      • HCL Notes server crashes when you update database index: Sometimes, it occurs with HCL Lotus Notes users that while updating the database index, its server crashes. In such a situation, the user needs to do the following to fix HCL Notes server crash issue:

      Solution: Run the Updall task [it manages the database view indexes and full-text indexes] on the database with –r option to troubleshoot a damaged database index. Here is how to do it:

      Load Updall [databasename] -r

      The Updall task may take considerable time to run on a large database. If you do not specify a database name, the Updall task may also take a significant amount of time because it will have to run on the entire database on the server.

      If the Updall task unable to troubleshoot the issue, you shall use the following:

      • Make a copy of the corrupted database, and enter a new name for the same. 
      • Delete the original corrupted database.
      • Delete the corrupted [original] database.
      • Now, rename the copied database [from original] to the original file name.
      • Restart the server.
      • Router task causes the server crash: In many cases, server crash may happen in HCL Notes when you are running a particular task. Most of the time you can determine the task from the crash screen or from the NSD [Notes System Diagnostic] log file; it is one of the prominent diagnostic tools used for the Lotus Domino product suite. However, if the crash is related to the Router task, there may be an issue with the MAIL.BOX.

      Solution: Follow the steps to troubleshoot the Router task:

      • First, rename the MAIL.BOX.
      • Now, restart the server to create a new MAIL.BOX, because server can automatically create a new MAIL.BOX.
      • You will need to copy and paste the messages from the old MAIL.BOX to new MAIL.BOX.

      The above actions will simply fix HCL Notes server crash issue.

      • Domino OS/2 server crashes: When OS/2 server crashes, you will get following [similar] messages:
      Trap 000C Internal Processing error at Location #nnn:nnn 
      Trap 000D CS=nnnn IP=nn xxxxx 
      CSLIM = nnnn 

      Solution: OS/2 issues or crashed network drivers may be the reason behind the server crash. In that case, you are required to record the addresses, duly report them to your network administrator, and then restart the server.

      The above HCL Notes server crash fix may help you solve the HCL Notes server crashing issues. However, note that these are not permanent solutions, as the issues may revisit anytime in the future. Hence, the better option could be to move the NSF files and data from Lotus Notes to Outlook for better accessibility and easy management of your data. However, moving your Lotus data to Outlook isn’t easy because Outlook and Lotus Notes store their data in different file formats, and are not compatible to each other. It is when powerful and advance Stellar Converter for NSF tool can be of great help in converting your NSF files to PST files.

      Suggested Read: HCL Notes – The Server is Not Responding

      What is Stellar Converter for NSF?

      Stellar Converter for NSF is a DIY [Do it Yourself] tool for migrating your NSF file from Lotus Notes to multiple other formats like PST, EML, RTF, HTML, and PDF. The greatest advantage that you may get from converting your data is that even when you face trouble accessing your Lotus Notes data, you can still be access it in Outlook or Office 365.

      Advantages of Using Stellar Converter for NSF

      There are several benefits of using Stellar Converter for NSF; besides converting your NSF files to PST and other formats, the tool can benefit you in the following ways:

      • The tool supports all the versions of HCL Lotus Notes.
      • There is no size limitation on files. You can convert NSF files of any size.
      • You can save your converted NSF data in multiple other formats.
      • Enhanced Preview feature lets you choose the items of NSF data to migrate.
      • You can directly move your Lotus Notes NSF files to Office 365 using the  Technician version of the tool. 
      • You can convert multiple NSF files at once.
      • Easy search feature for specific NSF files.

      How to Use Stellar Converter for NSF?

      To convert NSF file to PST or any other [specified] format using Stellar Converter for NSF, follow the step-by-step procedure given below:

      • Download Stellar Converter for NSF and install the tool.
      • Launch the tool and click ‘Browse’ to select the NSF files; if you are unaware of the path of the NSF file on your system, you can use ‘Find.’
      • Once the files are selected, the tool will extract the file and display the contents. Now, select the items you want to convert, and click on ‘Convert’ button.
      • You can select the file format in which you want to save your converted NSF files from the ‘Save As’ box. Also, select the desired location where you want to save the converted files.
      • You can see the progress and estimated time for completion of the task.
      • Once, the files are saved to selected location, you will receive a notification message ‘Conversion Successful.’


      HCL Lotus Notes can be annoying at times due to server crashing issues. The problem can be solved with some troubleshooting techniques for HCL Notes server crash fix, but they are not a permanent solution to the crashing issue, which may occur in the future. Therefore, you may take your Lotus Notes NSF data to other email clients like Outlook for better access and features. To ease this task, you can take help of Stellar Converter for NSF, which can convert your NSF files to PST and other formats.

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      About The Author

      Shelly Bhardwaj linkdin

      I am a Product Consultant and is associated with Stellar Data Recovery from last 8 years. I write about the latest technology tips and provide custom solutions related to Exchange Server, Office 365, MS Outlook, and many other Email Clients & different flavors of OS Servers. Read More

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