Summary: As an Outlook User You Might Have Come Across When Microsoft Outlook does not work & an Error Outlook stopped working message comes up. It may appear due to several reasons discussed in this post. Also, in this post, we have discussed a few methods to fix the error Outlook Not Working or Responding message by troubleshooting a few settings in Microsoft Outlook and also how to use an Outlook repair tool.
Microsoft Outlook 2016, 2013, 2010 & earlier and later versions may cause Outlook Stopped Working, responding, or crash due to any of the following reasons,
Follow these steps in the given sequence to troubleshoot and fix Outlook not working issue in Microsoft Outlook.
The Event Viewer is a good diagnostic tool in Windows provides access to users to view the event logs on a local or a remote machine. Through the event logs, users can sort out reasons for the errors more easily. Thus, it is highly recommended to check the Event Viewer as soon as we receive “Microsoft Outlook 2016 stopped working” error message —
(The Steps & Screenshot Taken for Outlook 2016 Version)
However, many a time, you may not be able to receive useful information. Thus, in that case, you can continue to follow the below steps to troubleshoot and resolve the issue.
A faulty or unsupported Add-in can lead to several problems and cause data corruption. Thus, if you are facing this error where Microsoft stops working as you start it, it could be due to an add-in that Outlook is not able to load. To fix this, follow these steps,
Sometimes the error may occur due to damaged Outlook profile. In such a case, when you open Outlook, it may stop working while loading your Outlook profile and throw an error. To resolve this, you can follow these steps and create a new Outlook profile.
6. Finally, restart outlook.
If MS Office installation is damaged or files are missing due to some malware or virus intrusion, system crash or disk error, it can cause Outlook to stop working. You can try to repair the MS Office installation by following these steps,
Sometimes installing the latest Windows updates on your PC, where Outlook 2016 is installed, can fix these Outlook errors. Windows updates not only brings new features, security patches but also updates to MS Outlook and other Microsoft applications.
So, check for Window’s updates and install them. After install, open Outlook 2016 and check if the error is resolved.
PST is the Outlook data file where all email data and mailbox items such as contacts, notes, journals, calendar, attachments, etc. that you access and send in Outlook are stored. This file may get damaged due to disk errors, system crash or abrupt shutdown while Outlook is open, etc.
PST may also get damaged if the size of PST file size grows larger, which makes it unstable and cause corruption due to data integrity issues. You can fix such a corrupt or damaged PST file and errors by using the Outlook Inbox Repair tool called ScanPST.EXE. The steps are as follow,
SCANPST.EXE may stop working due to its limitations, such as it can’t fix an encrypted or larger PST file (2GB or more). In such situation, you can use an Outlook repair tool such as Stellar Repair for Outlook to scan corrupt PST files and repair it to regain all contents such as e-mails, attachments, contacts, calendars, tasks, notes, and journals, etc.
Know More about SCANPST.EXE Limitations.
The repaired email items are saved in a new usable PST file that you can directly import into your MS Outlook.
You can also:
Following are some other features of the software:
In case you use Exchange or IMAP account in Outlook, you can try to recreate the OST file to fix any OST file corruption or damage. This may also fix the error, ‘Microsoft Outlook 2016 Has Stopped Working’.
To recreate OST file:
In case it asks for credentials, enter the login details.
The inaccessibility of the mailbox acts as an impediment to work. It can lead to unnecessary halts, thereby, impacting business continuity. While there are manual methods to fix the “Outlook Stopped Working’ or Outlook Not Working error, The manual method stands true for all the Outlook 2016 & earlier Versions, however, it requires considerable technical expertise and precision. But usually, the cause is damage to Outlook data file or PST file corruption. In such cases, you have only two options, use either SCANPST.EXE or Stellar Repair for Outlook software. It is an advanced Outlook repair software to fix PST file corruption even if it’s encrypted or quite large, with a few clicks and resolve the error “Microsoft Outlook 2016 has stopped working” seamlessly!
Stellar Repair for Outlook is also the most recommended PST Repair software by MVP and Expert. Check below.
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Eric Simson is an Email Platform Consultant and is associated with Stellar Data Recovery from last 6 years. He writes about the latest technology tips and provides custom solutions related to MS Outlook, MS Exchange Server, Office 365, and many other Email Clients & Servers.
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