Repair PST File

Error Solved: “Microsoft Outlook Won’t Open or Start”

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    Summary: The work from home culture amid the pandemic has led to increased dependence on emails for communication in organizations. With increased reliance on emails, any issue with the email client may impact the entire workflow. As Outlook is the most widely used email client, Outlook users have reported experiencing various issues during these testing times. The most common being the Outlook won't open or start issues. This problem is caused when Outlook not responding, crashes, or freezes, throws an error or Outlook stopped working. Read this post to find some common reasons behind the ‘Microsoft Outlook won’t start’ issue and methods to fix it.

    Read full summary

    Sometimes, you may encounter a situation when your Microsoft Outlook won’t open or start and returns an error message that reads:

    Cannot start Microsoft Outlook. Cannot open the Outlook window. The set of folders cannot be opened. The operation failed.”

    Cannot Start Microsoft Outlook Error Alert Box

    Cannot Start Microsoft Outlook Error Alert Box

    Why My Outlook Won’t Open?

    Following are some reasons that may cause Microsoft Outlook not opening issue:

    • Outlook PST file is accidentally deleted or damaged
    • Outlook Profile belongs to an older Outlook version
    • Incorrect configuration of the application
    • Improper installation of the application
    • Virus or malware infection
    • Internal registry conflict
    • Installation of conflicting add-ins
    Tip: Corruption in Outlook data file (PST) could be the reason why you cannot start Microsoft Outlook. You can repair the corrupted PST by using the built-in Microsoft repair utility but the process is time-consuming and may result in data inconsistency. Use Stellar Repair for Outlook software to repair PST file and recover all the mailbox items, maintaining data integrity. 
    free download for Windows

    Methods to Solve ‘Outlook Won’t Open or Start’ Issue

    You can’t access Microsoft Outlook emails and other items unless the ‘Outlook not opening’ issue is resolved. Let’s discuss some methods to fix this issue:

    Method 1 – Update Outlook and Windows

    If you are wondering why won’t Outlook open, one of the reasons is that your Outlook application or Windows OS is not up-to-date. To resolve the issue, you just need to update Outlook application or install latest Windows OS updates.

    To update Outlook:

    1. Go to File > Office Account.
    2. Click Update Options and then click Update Now.
    Outlook Update Options

    Outlook Update Options

    To install latest Windows updates manually (if automatic updates option is not configured), follow the given steps:

    1. Go to Settings.
    2. Select Update and Recovery and click how updates get installed.
    3. Turn on automatic updates.

    Now, try to open your Outlook application and see if the ‘Cannot start MS Outlook’ error is resolved. If not, move to the next method.

    Note: In some situations, Outlook will not open if there’s compatibility issue between an installed antivirus program and Outlook. According to Microsoft, updating the antivirus problem might help fix the error.

    Method 2 – Launch Outlook in “Safe Mode”

    When you launch Outlook in safe mode, it starts with only the basic setup, without any add-ins. This helps you to check if a faulty or damaged add-in is causing the ‘Cannot Start Microsoft Outlook’ error.

    Steps to launch Outlook in safe mode are:

    • Go to Start > Run or Press Windows + R keys to open Run dialog box.
    Launching Run utility

    Launching Run utility

    • Type ‘Outlook.exe /safe’ in the Run dialog box and click OK or hit Enter.

    Note: Make sure to keep space when typing ‘Outlook.exe’ and ‘/safe’.

    Run Outlook in safe mode

    Running Outlook in safe mode (Outlook.exe /safe)

    If Outlook starts in safe mode, a faulty add-in(s) is likely responsible for the issue. If Outlook won’t open in safe mode, skip to the next method.

    To disable the faulty add-in(s), follow these steps:

    • In the Outlook menu, go to File Options.
    • In Outlook Options window, click Add-ins from the left-side panel and then select COM Add-ins in the Manage field. Click Go.
    Checking the installed Outlook add-ins

    Checking the installed Outlook add-ins

    • Unselect all the add-ins checkboxes and select OK.
    • Restart Outlook in normal mode.

    If this works, enable the add-ins one-by-one and keep restarting Outlook after enabling each add-in. Doing so will help you identify the faulty add-in due to which you cannot start Microsoft Outlook.

    3. Repair MS Office

    Sometimes, a problem with MS Office installation might stop Outlook from responding and make you wonder why won’t Outlook open. In that case, you can use the in-built Microsoft Office repair tool to repair the program. Follow these steps:

    1. Close all the running Microsoft Office applications.
    2. Go to Control Panel and click Programs and Features.
    Programs and Features in Control Panel

    Programs and Features in Control Panel

    • Find your Microsoft Office version, right-click on it, and then select Change.
    Programs and Features - uninstall or change a program

    Find MS Office in Programs and Features

    • Repair your MS Office program. However, the steps will vary depending on whether you’ve Click-to-Run or MSI-based Office installation type.

    For Click-to-Run installation type, do the following:

    • When ‘How would you like to repair your Office programs’ window pops-up, choose Online Repair and then select Repair.

    For MSI-based installation type:

    • From ‘Change your installation’ dialog box, select Repair and then hit Continue.
    • Follow the instructions on your screen to complete the MS Office repair process.

    Once the repair process is complete, try to launch and open Outlook. If Outlook is still not opening, move on to the next method.

    4. Restore/Delete Navigation Pane Configuration File

    A common reason behind “Microsoft Outlook won’t Open” error is corruption in Navigation Pane Configuration File i.e. profilename.xml. If the file size is 0 KB, this means it’s corrupt. In such a case, you can restore the file by following these steps:

    • Close Microsoft Outlook.
    • Go to Start > Run.
    Launching Run utility from Start menu

    Launching Run utility from Start menu

    • In the Run dialog box, type outlook.exe /resetnavpane.
    Entering Outlook.exe /resetnavpane in Run input field

    Entering Outlook.exe /resetnavpane in Run input field

    • Click OK.

    If repairing the corrupted Navigation Pane Configuration File doesn’t fix the error, you can delete it (your .pst file won’t be affected). To do so:

    • Go to Start > Run.
    • In the window that opens, type %appdata%\Microsoft\Outlook and click OK.
    Entering %appdata%\Microsoft\Outlook in the navigation field

    Entering %appdata%\Microsoft\Outlook in the navigation field

    • You will be taken to the location of Microsoft Outlook configuration file.
    Outlook configuration files folder

    Outlook files folder

    • Search the xml file and delete it.

    After performing these steps, check if the problem is fixed.

    Method 5 – Create a New Outlook Profile

    One of the causes behind the “Microsoft Outlook won’t start” error is the corrupt Outlook profile. You can create a new Outlook profile to resolve this error. Follow these steps:

    • Go to Control Panel.
    • Select Mail option to open Mail Setup dialog box.
    mail option to mail setup

    Mail in Control Panel

    • In Mail Setup – Outlook window, click on the Show Profiles button.
    Mail Setup in Outlook

    Mail Setup dialog box

    • In the dialog box that opens, click Add to create a new profile.
    Add a new profile - outlook setup

    Creating a new profile in Mail

    • Enter your profile name and then click OK.
    Choose Profile name for mail setup in outlook

    Entering Mail profile name

    • In the ‘Auto Account Setup’ screen, under E-mail Account, fill in the required details, and then choose Next.
    Auto Account Setup

    Finishing email account creation

    Note: The Add Account Wizard will automatically look for your mail server settings.

    • When prompted, click Finish. You can see the new profile name listed in the ‘Mail’ dialog box under the General tab.
    • Select Prompt for a profile to be used option under ‘When starting Microsoft Outlook, use this profile’, and then click OK.
    • Restart Outlook.
    • In the ‘Choose Profile’ dialog box, select the new profile name that you have created and then choose OK.
    Selecting the new profile

    Selecting the new profile

    Now try opening Outlook. If it starts normally, it means that the Outlook profile was corrupt and resulted in the ‘Cannot start Outlook’ error.

    Method 6 – Repair Outlook Data File

    If none of the above method works, this means that the Outlook data file (PST) is corrupt or damaged. To repair the Outlook data file, you can use Microsoft’s in-built recovery tool Scanpst.exe (also called Inbox Repair tool) or a specialized PST repair software.

    Steps to repair Outlook data file by using Scanpst.exe:

    If you don’t know the location of Scanpst.exe, read this: How to Find Scanpst.exe Location in Outlook 2019, 2016, 2013, 2010 & 2007?

    • Double-click SCANPST.
    • Select Browse and navigate to the file that you want to repair.
    • Select Start to begin scanning the corrupt PST file.
    • Once the scanning is complete, a new screen reporting about the errors found in the file will appear.
    • Select Repair to fix the errors.

    After that, you can recover the repaired items to a new .pst file. To do so, follow these steps:

    1. Start Outlook.
    2. Press CTRL+6. This will turn on the Folder List view.
    3. Under the Folder List, you can see a list of all the recovered data folders that include Inbox, Outbox, Contacts, Sent Items, Calendar, Notes, Journal, Deleted Items, and Tasks.
    4. Create a new PST file.
    5. Click Lost and Found folder and drag all the recovered data items from the folder and drop them in the new PST file.
    6. Remove the recovered PST file.

    For more information on why you can’t Start Microsoft Outlook, refer to the Manual Guide.

    The Outlook Inbox Repair tool (Scanpst.exe) may help you fix the ‘Outlook won’t start’ issue. However, the built-in tool has certain limitations. You need to perform the repair process steps manually and with extra care to avoid any error. Above all, Scanpst.exe can’t repair severely corrupt or oversized Outlook data file. To overcome such limitations and avoid the hassle of manual efforts, use advanced PST repair software, such as Stellar Repair for Outlook to repair severely corrupt PST files of virtually any size.

    Steps to repair corrupt PST file by using the software:

    Step 1: Download, install, and run Stellar Repair for Outlook.

    Free Download for Windows

    Step 2: From the main interface, Browse the location of the PST file. If you don’t know the location, click Find.

    PST File Location

    Step 3: Select the PST file you want to repair and click Repair to initiate scanning.

    Step 4: When the scanning process is complete, you will see a list of all recoverable files and folders in the preview window. Select the files and folders you want to repair.

    Step 5: After selection, click Save Repaired File on Home menu.

    Step 6: Select the desired file format in which you want to save the repaired file.

    Step 7: Provide the location where you want to save the recovered files and then click OK.

    Now you can import this recovered PST file into your Outlook. This should resolve the Outlook won’t start issue.

    Why Choose Stellar Repair for Outlook?

    Stellar Repair for Outlook is a powerful tool that can easily repair a corrupted or damaged Microsoft Outlook Personal Storage Table (PST) file, along with its content, such as journals, tasks, rules, contacts, emails, attachments, etc. This user-friendly PST file recovery software efficiently scans the damaged PST file, extracts and repairs the data, and saves the data into a new PST file. You also get advanced features, such as:

    • Repair password-protected PST files.
    • Offer preview of email content, attachments, embedded hyperlinks, etc.
    • Recovery of permanently deleted emails.
    • Export repaired PST file directly to an Outlook account or Office 365.
    • Multiple export formats for mailbox data, such as HTML, MSG, PDF, etc.


    Sometimes, Microsoft Outlook might not work or throws an error, such as ‘Outlook Won’t Open’ when you try to open the application. However, you can fix such issues easily by following the methods mentioned in this post. In case the issue is caused due to corrupt PST file, you can use Microsoft’s proprietary Inbox Repair Tool to repair it. But the tool requires manual efforts and cannot repair a severely corrupt or oversized PST file. In such a case, use a dedicated Outlook PST repair software, such as Stellar Repair for Outlook to effectively repair severely corrupt PST file with a few clicks.

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    About The Author

    Eric Simson linkdin

    Eric Simson is an Email Platform Consultant and is associated with Stellar Data Recovery from last 6 years. He writes about the latest technology tips and provides custom solutions related to MS Outlook, MS Exchange Server, Office 365, and many other Email Clients & Servers.


    1. Great line up.

      Safe mode worked for me. I also detected the location of Inbox Repair Tool i.e. useful for troubleshooting common Outlook error.

      1. Thanks for showing your faith with us. We are always ready to help the end users to achieve 100% satisfaction of our online customer base.

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