6 Worst Reasons of hard disk failure

Hard disks are often containing the bundle of important information and a huge capacity to store valuable data. But no one would be interest to backup their data or important files so that it can be recovered easily after hard disk failure or corruption. Hard disk failure can happen anytime due to bad power supply, virus attack, damaged block and sectors, corrupted operating system files e.g., NTLDR, boot.ini, msdos.sys etc.

Here, are the list of  top 6 reasons of hard disk failure with its solutions which will surely help’s the user to recover  data from the conditions easily and without affecting or modifying any data. If in any conditions, the solutions mentioned below would unable to resolve issue, then switch to any hard disk recovery software immediately to avoid any further damages to the system or to the data.

Firmware or Manufacturer Faults:


  • The hard disk is undetectable or not recognized at all by the System.
  • The system fails to boot or hang in mid of the booting process.

This problem could occur mainly with the brand new hard disk which prevents hard disk to work properly. It can happen even just after few days of purchasing and the may have high probability that manufacturers had delivered the fault disk. These types of hard disks are delivered to customer without testing.

Users can contact hard disk manufacturer and ask for RA (Return Authorization) as the disk is still in warranty. Therefore, this type of problems can be addressedwithout inquiring any further and paying any extra amount. However, user may lose important data thatis stored on the hard disk in between before corruption actually took place. Manufacturer won’t offers any guarantee of the safety of your data and to recover them from the problem hard disk, recommended hard disk recovery software is advised if the problem is not severe and damages are logical.



  • Fans are moving too slowly or not at all
  • Clicking sounds or noise is arising from the system hardware
  • Desktop or Laptop gets heated soon after starting

This is the most common problem among all the hard disk failure causes and occurs too frequently. Due to off improper ventilation or faulty CPU fan, system would heat to the peak point and leads to sudden hard disk crash or severe damage to the computer hardware which is irreversible.Environment also may have severe impact which can prevent system to dispense heat properly sometime.


Ensure that the CPU fans are working fine and double check that sufficient cooling is delivered to the processor and their peripherals. You can use thermal paste and employ them between the heat sinks of CPU fan to make them run smoothly for upcoming time.

Using S.M.A.R.T. (Self-Monitoring, Analysis and Reporting Technology) tools will notify the user about the hard disk conditions and any future risks associated with the hardware.It also helps user about developing bad sectors on the hard disk platter which can cause sudden system freeze or complete system breakdown.

Electronic Failure or Power Surges


  • System BIOS will unable to detect the hard drive
  • Hard drive couldn’t be able to spin up
  • Sudden startup failure

The UPS may not be able to deliver the required power supply, either too high too low. It can also happen due to of using unreliable power source that delivers interrupted power supply.

Make sure that the system hardware is getting only the required power supply. By using UPS of any well-known brand could troubleshoot this. Also, consider making your system switched off when not in use or away from your reach.

Mechanical or Internal failure:

This error happens internally into the hard disk due to of bad sectors and blocks, spindle motor stops functioning, PCB board itself is damaged and read/write head may become immovable.


  • Clicking or grinding sounds from the hard drive
  • Files & Folders become invisible by the time.Files and folders can also become corrupt and prevents you to access it.
  • Complete system freezes
  • Black screen after the booting screen which keeps resisting you from starting the system.


The hard drive carries moving parts which may degrades over time and ultimately results in mechanically damaged hard disk. Virus attack can erase hard disk data, alter hard disk operation or make the system files corrupt etc. which ultimately contributes to mechanical failure. Many rootkits virus were introduced earlier which becomes active as soon as you start the system and corrupt system functioning at BIOS level. Though, latest Windows operating system such as Windows 8/ Windows 8.1 have the capability to detect those malware and remove it using UEFI (Unified Extensible Firmware Interface) technology.

Updating the system regularly or weekly, running latest copy of antivirus program, replacing the hard drive after 3-4 years of use etc. are the common measures that can make your hard disk life little longer and gives you enough time to copy or move data to another system.

Corrupted Files


  • Important system files may become damaged or corrupt and prevent user to access their system.
  • Sudden system shutdown due to power failure or force restart can cause files to become corrupt and make your hard disk inaccessible whatsoever.

Unethical way to shut down the PC, accidentally closing any running programs, use of  malicious  or faulty applications, power surges etc. are the factors which contributes towards system file corruption and make the hard disk unstable or stops functioning properly.

Always use the standard way to shut down your PC. Which can help your computer to close everything properly and then command kernel to stops powering remaining CPU equipment. It is also recommended to close any or all the running programs before closing the system. Avoid installing malicious or faulty software into your PC will also keep the hard disk going for longer.

Human Errors:

This error happens mainly due to of human mistakes and may cause serious damages to system. For ex, modifying the system registry settings, altering system files attribute and location, wrong installation of OS etc. These types of errors were hard to repair and require the most powerful recovery software to scan deeply and recover seriously damaged data.

Updated: 21 August 2014

What if the hard disk is dead already?
In some situations, hard disk may eventually become dead and without giving any grinding or screeching sound. In worst situations, you may have missed the chance to backup your data to another device. Just don’t give up and try the methods explained below to correct any problems of your hard disk drive as well as smoothly recover data.

Warning: Read all the advises carefully and perform operation with care. Any wrong action could make your drive permanently irreparable and your data will be gone forever.


  • Avoid using the drive or the problem computer immediately after the issue occurred
  • Remove or unplug the drive from the CPU case and place it to highly cleaned environment.
  • Ensure that the hard disk have any marks or ‘hot spots’ on the external controller board.
  • You can also look and confirm yourself that not any drive parts are broken or damaged.

Steps #1. First of all, replace or change the SATA/USB cable as well as power adapter. Sometimes the problems are very common and can be easily removed by just following the basic actions.

Step #2. If the hard drive is of your Laptop and you’re trying to connect it externally when this problem surfaces, consider buying a new hard disk case or swap the USB ports. You can also try connecting the same to another computer and see if the system may able to detect it this time.

Step #3. If none of above seems helpful, now turn to check your drive controller board. Remember, any traditional hard disk drive use to carry controller board mounted externally and need to be replaced carefully. It can damage the hard drive platters and make the stored data beyond your reach.

hard disk data recovery

Make sure the controller board you are going to replace with older hard disk controller board is of same make and model. You can also find a descriptive tutorial on how to replace or repair hard disk controller board over here.

Ensure you’ve enough equipment and professional hand (if needed) to successfully complete the operation. Once you’ve changed everything, connect it to your computer and see if it working properly. Immediately copy and move all the data to another hard drive.

Step #4. Sometime, Windows itself may not be able to detect the drive because of file system corruption. However, Live CD of any Linux Distros (Ubuntu works best) can still detect it and allows users to recover data exactly in the form it was before deletion. Then go and grab an Ubuntu Live CD and boot the system using it. Once you’re all set, navigate through the hard disk partitions and safely restore all the data that you never wanted to lose.

63 Responses to 6 Worst Reasons of hard disk failure

  1. Pramod says:

    Hi, I had purchased lenovo z585 one month back which comes pre-installed with windows 8. I did not create the windows recovery/ data recovery files in case it requires in future. I was enjoying Fifa 13 and PES 13 games which I bought from roadside CD vendors and those were running perfectly. However, I could not install the MS office 2013 preview version bought from same vendor. My friend downloaded the complete MS office 2013 copy from sharing websites and it worked on his samsung laptop. However, when I installed it on my laptop, the installation got completed and told me to reboot the PC. I restarted my laptop but windows could not boot from that point onwards and stuck at Lenovo logo. I tried windows automatic repair/ recovery and still could not correct the problem.
    Finally I went to service station where they identified that hard disk got failed.
    Please explain me whether installation of Office 2013 cause the hard disk failure? Is MS office installation limited to single PC? If that is the case then the problem should have come earlier only when I was running pirated games.

    Also, whenever I was playing games I used to remove battery from laptop and run them on direct power supply. I live in Mumbai so there should not be any power fluctuations. This I did to increase battery life. Is the disk failure attributable to this factor also.

    Pls help me to understand the cause of problem. Can I install the same downloaded office 2013 setup again on my new hard disk.? Awaits your response as early as possible. Thanks in advance.

    • Oliver says:

      Pirated (Downloaded from sharing website) MS Office would suppose to be the cause behind disk failure as its downloaded from sharing website which may contains malware/trojan. Both games & removing battery while playing games looks legit to me and has very rare chances of causing your disk to fail.

      It may also possible that the manufacturer may have delivered you the Laptop with bad disk structure. I’d still recommend to avoid installing the MS Office setup and try some genuine setup available on the Microsoft official website.

  2. Abrarkhan says:

    Hello Sir ,
    I Have Toshiba 500gb hard disk and its now 1 year old , from today its showing back up your data . hard disk failed But Pc Is Still Working
    So What Is The Problem ?????

    Please Help !!!!

  3. vijay says:

    2 years since I bought my laptop, and now it’s very slow. The service center guy says my hdd is getting heated,is very slow and is a sign that my hdd is failing. Will laptop hard drives fail in just over 2 years?

    • Oliver says:

      There is not any defined time limit under which your hard disk fails. It may fail in a day or two or could continue over 1o years. I’d recommend to reset or reinstall a fresh copy of Windows and install minimum possible applications on the system. Moreover, pays your attention on Laptop heating and make sure that its not getting heated too much to avoid crashing and internal equipments damaging.

  4. RANJITH METHA says:

    Yday when i was working in laptop (2 browsers with mini clip games and media player and iTunes was running) accidentally the power button was pressed by a lil boy n few hard smash on the keyboard happened. When I tried to boot again, my windows 7 stopped proceeding further after showing starting windows. I tried to run startup repair, but in the repair windows screen my hard disk dint show windows drive and said system has errors and it started repairing, it was doing it for 3 hrs. Then I switched off and tried again, then the startup up drive selection did not come after waiting for 1hr. Then wen rebooting it said disk boot failure. Now after running diognostics it said the following error- error code 2000-0151, validation code 14636, msg:Hard Drive 0-s/n wd-wxn1A9142099, incorrect status=3E no additional sense information at first, then when i retried after one day it said
    error code 2000-0151, validation code 14636, msg:Hard Drive 0-s/n wd-wxn1A9142099, incorrect status=3E no additional sense information at first
    second, error code 2000-0123, validation code 38645 msg: memory integrity test discrepancy .
    please advise wat to do.. i need to back up or recover my files..
    is it possible?
    will the hard drive work again?

    • Oliver says:

      Unplug and connect the failing drive to another working system through external hard drive connector and see if the system can detect it. If so, copy or save data to the local drive and replace the bad drive.

      Otherwise, you might need to see for pros help from Stellar data recovery and request them to perform a free inspection of the problem drive. Data recovery services is little costlier but worth a lot if the residing data to the drive contains precious information.

      Hope it helps!!

  5. zimm says:

    i hv HP- pavilion G6 series 2320-tx……after purchasing it, it performed well….bt after a month….it happened so that whenever i switched on the lappy…..it shows—” SCANNING AND REPAIRING DRIVE (drivename)– 27 % COMPLETE”

    thn it checks all the drives one by one and the process starts again…..

    again it fails to switch of….i hv to forcely shut down it..!!

    what is the reason…..i am confused …..!!! pls help me out of this problem ??

    • Oliver says:

      You’ve to disable automatic disk check using the command prompt window. Open elevated command prompt window (using administrative privileges) and type the following command and hit enter after typing a line:

      chkntfs /X F:

      Where ‘F:’ is the desired drive name that your system keeps checking all the time. If you want to stop disk check for multiple drives, just keep on adding drives like the one mentioned below:

      chkntfs /X F: G: H:

  6. sumedha says:

    i bought my laptop 8 months back . its working is slow then i gave it to the service center so they formatted my sysstem but i dint get any change with it so again i had given it for servicing they said that my Hard disk drive is corrupted. is it really true. will it be fine if i will replace with new drive?????`

    • Oliver says:

      Yeah, it may possible that the drive is failing and gives you freezes even after the fresh OS installation. Don’t forget to copy/move all your important data before finally replacing the drive.

  7. Manisha says:

    Hi i was recovering my data back from stellar. suddendly the pc went off due to power failure. now when i go to data back up again yo recover the those folders they aren’t there …. what should i do . please help asap

    • Oliver says:

      You’ve to rerun the drive scan process and only then, you may able to recover data. This time, make sure that you’ve backup power supply to avoid following the same steps again due to power failure or some
      other kind of damages.

      For recovery at any later time, create image of the problem drive and perform recovery using the same at your convenient time and place.

  8. Meenupriya says:

    Hai…i have a Sony lap…1 week before am just opened the mat lab software..suddenly it indicates not responding…i tried lot but i can’t recover…in shop they told we too don’t know Wat’s the problem…they said me to change the OS from Sony service center…i don’t know Wat’s the problem…could you give me the reason for why it is corrupted??…

    • Oliver says:

      Download latest vers. of MatLab software as your current OS might treats it as an outdated program. Vice versa, you may have needed to upgrade all your system drivers to get this program running properly. To find updated drivers for the system, kindly found the manufacturer instructions on their website and download drivers from there.

  9. veera says:

    My os was crashed and when i was trying to reinstall the win7 it is showing that windows cannot install the drive may fail soon.

    • Oliver says:

      Seek another hard drive for immediate replacement as the current drive has failing equipment’s and may soon become completely dead. Remove and connect it externally to another working computer, if it has some mission critical files that you want to recover.

  10. Dr.A.C.Somasundaram says:

    hi I am in serious need of ur help!!!
    I have a desktop which I bought 4 yrs ago with a core i7 processor and dx58so chipset… the problem is that within these 4 years I have replaced my harddisks 6 times and even tried 2 ssds out of which one crashed on day one and the other within one month!!! other than that no other problems in my computer until now… And regarding usage… I use my system heavily (say 12 – 16 hrs per day)… could this be an smps problem… if so how to check it and if not where else could be the problem??? need serious help!!!

    • Oliver says:

      Download and install Core Temp, a free utility to lets you check the CPU temperature.


      It’ll also show the standard temperature for various hardware equipments. If anything has temperature beyond that, could cause the problem you’re facing over time.

      Moreover, check and make sure that CPU fans are running well and cooling system up to the mark.

  11. Rasik says:

    While working on the desktop at home, computer gets into hang mode & than suddenly re-started. On re-starting, hard disk is not getting detected and giving following error: “this product is covered by one or
    more of the following patents…’ and under it it says ‘realtek pcie gbe family controller series’ and under it ‘pxe-e61: media test failure, check cable and under it ‘pxe-mof: exiting pxe rom’…”.

    However next day in the morning, hard disk is detected & work normally. After few hours of working same problem is repeated. This is going on since a week time. I don;t know what could be the issue, as next day it works absolutely fine for an hour & again goes into hang mode & HD stop detecting.

    • Oliver says:

      The hard drive has started failing and may become completely dead at any moment of time. Try to copy/move all your important data as soon as you can to avoid data loss circumstances. To confirm, remove and connect the problem drive to another computer and run hard drive health status check utility such as Seagate Sea tools, available for free and can be download from here:


  12. Sourav Gupta says:

    my hard disk give a sound like “kichik kichik” at that time the hdd give no response but when the sound is not occur then there are no problem it works properly, already 3 hard disk replace due to same problem, actually i burn a disk by iso after that the problem is occur, now if i burn a disk by nero then shutdown the computer and the hard disk not response, my processor core i3, 2 gb ram, 512 mb graphics card, 500gb seagate sata barracuda hard disk and os is windows 7. now what i do?????

    • See if there is not any power issues or ensure yourself that you’re using reliable power supply as bad power outcomes would cause internal parts of CPU to stop functioning properly or damages hard equipment.
      Why you’re using iso creator software, could you please explain it in brief?

  13. Sajan says:

    My system freezes for a few minutes when am watching a movie or listening music and returns normal .. I tried out MEMTEST , it did not show any errors , would this be a case of failing harddrive ? I've two harddrives now. The old one did have issues , it was restarting every now and then , so i placed a new one , but still the old harddrive is connected in my pc…

    • Clearly, the old hard drive has failing symptoms and require immediate replacement. Backup or copy entire data from the old hard drive to new one and then destroy the old hard drive carefully.

  14. Rj says:

    Sorry for my English, Im From Phillipines, I have a problem with Acer extensa 4630z , I format and reintall my OS, Then After I shutdown, I turn it On after An hour, Hdd Corrupt and All data Loss Plx Help, 

    • Did you get any sort of signs or error messages regarding hdd corruption? If so, what is it?
      I’d recommend you to swap out the current hdd and connect it externally through USB adapter to another laptop or PC and see if the system allows you to navigate around the drive locations. If everything goes well, you might able to save data from the problem device to any local hard drive location.

      Frankly speaking, if the hdd is really suffering from corruption and the laptop doesn’t recognizes it at all, you’d be in serious trouble as your hdd required to be delivered in pros hands to perform recovery in clean room environment, which is off course a little costlier.

  15. aidil hanafi says:

    My laptop cannot start cause of hard disk crach. What I going to do to recover my laptop

  16. gaurav says:

    I have purchased a WD 500GB new hard disk and after one weak time it start showing bad sectors, so i replaced it with new one,when i installed windows in new one it also start showing bad sectors just
    after installing windows.What is the reason? When i run WD lifeguard tool it did not pass SMART test and shows raw read rate error.
    I am using inverter for backup can it be the reason for bad sectors?

    • Oliver Powell says:

      Just for your information, new or bad hard drive may have bad sectors on it. Check hard drive from other manufacturers and see if you keeps getting the same error message.

      In the mean time, I’d also recommend to test RAM for bad memory module using memtest86 (http://www.memtest.org/) as bad memory could cause false information while testing hard drive for bad blocks and sectors.

      Hope it helps!!

  17. Corleone says:

    i messed with bios setup of my win 8 os and i
    seem to have forgetten what i did bt i exited
    discarding changes bt now when i start
    windows logo appears but then it gives some
    crap about ‘this product is covered by one or
    more of the following patents…’ and under it it says ‘realtek pcie gbe family controller series’ and under it ‘pxe-e61: media test failure, check cable’
    and under it ‘pxe-mof: exiting pxe rom’… Please
    help me i dont understand what this means and
    the goddamned system keeps on rebooting
    again and again with the same message.. Please any help would be greatly appreciated

    • Tom Patrick says:

      Sorry for the hassles and the problem you’re facing in your system. The error log clearly indicates that you did something wrong with the BIOS settings and restoring it to defaults would be the only available solution.

      Go to your BIOS settings again by pressing F2, F8 or whichever works with your PC. Once you’re at the BIOS settings page, press F10 to set everything to default and Choose ‘Yes’when the confirmation dialog opens.

      Best of luck!!

  18. Abhishek singh says:

    hi sir,
    i have a lenovo lappy which is about 2 years old. once i took it to the service centre for cleaning and formatting. but they said me that your hdd is crashed while formatting it. but it was all ok before handing it to them , the window could be easily loaded, there was no slow process or anything like that. the only problem before taking it to centre was that whenever the num lock was on and i typed something this (…….)thing was typed automatically.
    so kindly let me know what could be the possible reasons for crashing or was the fault from technician side .
    please help me know.

    • Oliver Powell says:

      You may not pin point this as your laptop is pretty old and would cause hard disk to fail imminently. Most hard disk error comes out while formatting or cleaning it. So there is a huge chance that there might not any fault from the technicians.

      Ask for the old hard drive and manually connect it to another working computer using SATA/IDE cable and see if the system might able to detects your old hard drive as well as allows you to restore data from it.


  19. parth says:


    About 2-3 days before I was having problem in my cpu…..when I consult the technician firstly he said that there is problem in motherboard and smps….and now after replacing all the said components he told me that there is problem in your hard disk…..he told me that hard disk is backing the power and I have to replace it…..Is it possible ..,?? and if yes then what might be the reason of doing so…..and what about my data…can I retrieve it back…??

  20. harish says:

    my PC is showing a disk error on every boot means hard disk is not working or may be it is crashed. it happened when computer was swtiched off directly two three times because of hang problem. i tried to install fresh copy of windows but i coundn’t as hard disk is not detectable. however can there be any way to recover pics or some important files from crashed hardisk?

  21. ankit says:

    I am regularly using my computer since last 2.5 years n their is no probs in my pc nor harddisk nor window nor anything ,.answer why this happens to me

  22. name says:

    Make sure that the system hardware is getting only the required power supply. By using UPS of any well known brand could troubleshoot this.

    Is hardly a solution to a crashed hard drive!!! Prevention maybe but not a solution

  23. Suji says:


    I am having sony vaio laptop. Its one year- 2month old. When i try to open a folder, its taking too much time. So i formatted OS. Now my laptop is not working. I checked with sony customer care. They said, Hard disk failure. They are asking 10k for harddisk replacement. What I have to do further? why the harddisk gets failure? I didn’t use my laptop often.

    • Your hard drive would fails for sure, either sooner or later. It’s always a great idea to replace it as soon as possible to make sure that you’ll have all the thing that you need and never going to loose it.

      There are list of reasons about why your hard drive would fail like firmware corruption, PCB failure, platter damages, read/write head damages etc.

      Lessen learned from the day, always take backup of your precious data that needs to let you survive. It would be great if you keep this process as frequent as possible.

      Good Luck though.

  24. Vandit Dholakia says:

    I have Segate 1 TB External Hard Disk.
    One day, it was getting detected & undetected automatically. From the next day, it is not getting detected in the system. Then, using SeaTools I tried to check for errors in which it shows Bad Sectors due to virus. I have heard this for the first time that a bad sector may occur due to virus. Can it happen? And how can I repair my Bad Sectors so that the hard disk gets detected again? Please help me out. Thank you.

    • Some kind of Virus/malware could cause logical corruption inside the hard disk which is further responsible for creating bad sectors by damaging the error correction code. Error correction code is used to match and verify the content of the bad sectors and might become damaged if the hard disk is suffering from logical corruption.
      You can’t repair bad sectors. However, you can try anti malware software like malwarebytes and let it completely scan the system to make your hard drive working again. Most probably, it’ll find viruses inside the hard disk and remove it if they’ll find any.
      You should remove the hard drive from the infected (as you said) and plug it any other virus free PC. See if you might able to see your hard drive again. I’d recommend you to first take the backup of your entire data to a safe place as soon as hard drive allows you to get in. Though, if it’s not, you should download Stellar Phoenix Partition Recovery software and create the whole system image using advanced options of this software.
      Post back with your status.

  25. Neil says:

    Hi Creative team,

    I got a 11 months old asus noteboook and still under warranty (warranty due until 1 year only) and just recently I experience that my notebook keeps on freezing/lagging/hang (loading state) even when just browsing website but I can still move my mouse but cannot click anything even pressing cntrl+alt+del or esc. Sometimes it will just locks up with a gray screen of death. I already run (F9) partition recovery many times and yet the freezing and hanging problem repeats again after a few days after using. I suspect that their is something wrong with my hard disk because I could hear a ticking sound underneath. And after running partition recovery many times, my notebook finally given up and cannot run windows anymore and just stuck up on cmd.exe after start up. Pressing F9 to partition recovery again wont work anymore. So 14 days before my warranty expires, I went to asus service center to have it repaired. I stated to them the problem. Would the service center replace a faulty hard disk if its the problem or just fix it temporarily?

    Thanks in advance.

    • The conditions have clear signs of failing hard drive, that’s for sure. Don’t know what ASUS guys will recommend you for this; perhaps they will replace it as the hard drive in stated situations could not be fixed.
      However, in both the situations, you may have high probability to permanently loose you data. Just FYI, you should create an image or clone the entire hard drive to make sure that you’re not going to loose any important data inside that disk.

      Good Luck!!

  26. Dr.Ravi Singh says:

    Hi, in last 2 years my 6 hard disk has been damaged. My system is Intel Pent Dual CPS @1.60 Ghz 2 GB RAM
    I was using samsung hard disk initially after that i am using Western Digital., last month I purchased new WD 1 Tb hard disk but after 1 month it got error( bad sectors) which is not removable by WD software (write zero)
    I am using Luminous Home UPS and my CPU is on my table, (no jerking),
    wt is probable cause and solution, someone suggested to change my mother board as there may be problm of Power Surge?

    • There is a long list of causes that could make your hard drive failed or dead, including both logical and mechanical. I’d always recommend to take the following precautions to make your hard drive life longer:

      1. Make sure that GPU is functioning properly and doesn’t causing any power outage to hard drive.
      2. Choose hard drive from trusted supplier.
      3. Check and make sure that the hard drive configuration is perfectly suitable for currently configured CPU. Choosing old hard drive from your new build PC or vice versa may conflict the normal operation of any CPU and will make your hard drive fail suddenly.
      4. Frequently check for internal temperature to make sure that everything is OK and internal equipments are cooled with proper fan supply.

      For the time being, I’d recommend you to update all your system equipments like MOBO, RAM, GPU supply to the latest.

      Hope it helps!!!!

  27. Bheki says:

    Hi Team
    I just bought a new hdd to replace my hp 530 hdd i have been using because i was running out of space with that one.so i installed the new hard drive and got this message :non sysyem disk error replace and press any key when ready.windows could not be installed and i tried running the hdd self test and got the hdd failure error.what should i do in this case
    Thanx in advance

    • Replace the bad or failing hard drive. As its brand new and might still in warranty, you can ask for replacement from manufacturer.

      The error mentioned above usually occurs when system were unable to locate boot files. Sometimes, any non booting device such as empty flash drive or floppy drive would also cause this. So, I’d also recommend you to remove any such drive first and then start the system.

      Hope it helps

  28. yesuraj says:

    i have HP laptop,my hard disk failure problem caused 3 months ago and i replaced that failure hard disk.now again my hard disk got failure.can u please tell me why this failure occur frequently.

    • You should start with connecting your drive to another working computer and see if that hard drive is functioning there. If the drive works pretty well on the other machine, then your computer itself is the issue and you need to check for the issue like Windows problem, power cables, fan etc.

      Starts with checking power supply and make sure that it’s not the issue. Power supply could fry internal equipment’s of your laptop and make them unable to run longer.

      As you’re using laptop, there is very high probability of shaking which might damage the proper functioning. Always prefer to use your laptop in cool environment and flat space where you could put your laptop safely.

      Last but not least, check for faulty mobo or bad supplier. Always purchase products from the trusted supplier.

      Hope it helps.

  29. Mayank says:

    Hi, I was using WD HDD.Suddenly,it shows me “3rd MASTER HARD DISK ERROR”. I tried alot and many says its a mechanical failure.
    Is there anyway to get my data back because mostly say no to me and others requires hefty amount of money?..n second..how this failure is happened to me?..actually it occurs second time to me..earlier had a problem of no detection at the time of booting and later shows me this error..i do all defragments..and all other things..i have ups also..thats why,i really cant figure out why it happened to me again?
    thanx in advance:)

    • First of all, its not a mechanical failure and could be easily resolved by setting the boot priority where hard drive should be at the top. Also make sure that, there is no external media i.e. USB, Flash Drive, ext. hard drive etc. connected to your computer while booting the system as well as check and make sure that the CD-ROM has no CD’s or DVD’s.

      This problem mainly occurs because of wrong boot priority as after the POST screen, system tries to find the booting device which is your hard drive and its wrong priority make the system unbootable or the error message like the one you’ve mentioned above.

      Good Luck!!

  30. sunil says:

    I had my sony viao since three year.In these years laptop work fine ,but yesterday I got a Smart utility notification, that harddisk is in critical condition,plz take the backup of ur system,and harddisk may be fail replace it.I want to ask that three year for s harddisk life is gud or average & I am using HDD-Regeneration tool repair for bad sector So this tool can rectify the error.plz reply

    • This indicates a problem with your hard drive (mechanical) and advises to take backup immediately as well as replace it with any new drive. Failing to do so, might damage all your stored data.

      Hard drive is an electronic equipment’s and no one could have clear idea about when it can fail or become inaccessible. As you said, you’ve purchased 3 years ago, I strongly suspect that hard drive has developed some aging equipment’s i.e. bad sectors and blocks, failing head assembly, spindle motor etc. and could fail anytime. Therefore, take backup ASAP and replace it with any new hard drive from trusted supplier.

      Good Luck!!

  31. NEHA says:

    Hi, I bought a lenovo laptop 14 months ago. Now the problem ” Windows detected a hard disk problem” is coming. So, tell me what should I do?

    • “Hello Neha and welcome to Stellar Phoenix Blog.

      This indicate problems with your hard drive and requires replacement before its too late. What happened actually is, your hard drive is failing mechanically and/or its internal equipment like platter, read/write head or the PCB board is started wearing out (sorry for bit technical).

      So, you’re advised to take backup or copy/move data from it right now. Just remove the hard drive and plug it back to another computer, download the professional recovery software to create clone/image of the entire drive and later then recover data from it.
      Get it from here: http://www.stellarinfo.com/partition-recovery.htm

      Good Luck!!!

  32. savi says:

    I have a problem with my laptop that I bought about 20 months ago. It’s a Hp

    The problem is that when I turn the power button on, Windows does not start up but I could hear the fan working, the power led lights up, and the DVD ROM also works. There is a small led light on the Caps Lock key that is blinking as well, but the small led light on the left side panel that usually lights up when the computer is on or starts up is not working at all. Nothing shows up on the screen, logo is displayed.

    Could you please help me figure out what the problem really is, and the possible solutions to fix it?

    Thank you very much.

    • “Dear Savi,
      Most probably, the problem is with your Windows as it might get damaged or corrupted. You could start repairing your system using system recovery options (Press and hold key after starting the system) and see if it lets you access the computer.

      If the first attempt fails, you can try advanced startup options like safe mode, Last known good configuration, safe mode with command prompt etc.
      If all above fails, you need to remove the hard drive and connect it externally to another system and backup all your data. This is to ensure that you never lose your data. After then, install a fresh copy of Windows to completely fix the issue and remove virus/malware, if any.

      Reply back if you need any further guidance.


  33. Abhay Jeet Mishra says:

    Dear Edgar,

    The condition you stated above is because of a SMART HDD virus and your hard disk is just fine. Though, using it further might permanently deletes or damages your hard drive data.

    Please format the hard disk immediately so you could access your hard disk.

    However, you are still able to recover your data using efficient recovery software, go through the link mentioned below and try it.


    This requires simple steps to follow and soon you will able to see your formatted data.

    Hope it helps!!

  34. Edgar Palapar says:

    Hi, I have a Sony laptop which is more than 1 year old. The hard drive diganostic report says that my computer is in critical state (hard disk error detected). When i checked my files I found out that some files & folders are missing. Example: if i click on one folder you can see it is empty, but if you check the properties of said folder, you can see that there are 28 files and 2 folders. Please advise:
    1) how can i recover my lost files & folders?
    2) how can i solve the hard disk error?
    3) what is the cause of hard disk error, is it a virus attack?
    Appreciate your help.

  35. PRIYANKA says:


    • Hi Priyanka,

      There is lots of reasons why your hard drive fails. It might be a logical error in the drive or physical error.

      As you said you are facing this issue from last 6 months so its very much possible that your hard drive got damaged and needs replacement.

      If you are avail to run your system try Windows Data Recovery professional version on to the system and recover your data before hard drive replacement.


    • Zack says:

      First you must make sure that your comtpuer does not come with a start up disk. Sometimes your comtpuer will allow you to back up all of your files on DVD’s, that is recommended in case your comtpuer is so far gone and cannot reboot back to normal running order. You will need to make sure you have backed up all of your pictures and important files. This formatting procedure will delete everything you have. It takes your comtpuer back to normal as if it was brand new. System Restore helps you restore your comtpuer’s system files to an earlier point in time. It’s a way to undo system changes to your comtpuer without affecting your personal files, such as e‑mail, documents, or photos.