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    Video Repair

    Fix Error Code 0xc00d36c4 While Playing Videos

    Table of Content

      Summary: Are you getting video error code 0xc00d36c4 while playing AVI, MP4 file, etc., on Windows PC? This post shares 8 ways to fix video 0xc00d36c4 error. Also know step-by-step, how Stellar Repair for Video efficiently fixes 0xc00d36c4 error.

      • ‘I am getting error code 0xc00d36c4 in MP4 files on Movies & TV app.’
      • ‘Android video shows 0xc00d36c4 error on Windows 10 PC.’
      • ‘Error Code 0xc00d36c4 not playing AVI files after I upgraded my PC from Windows 7 to Windows 10.’
      • ‘My GoPro video in USB flash drive is not playing. It throws 0xc00d36c4 error.’

      Whether your videos are from a smartphone, GoPro, or other cameras, error code 0xc00d36c4 may pop up while trying to play them on Windows PC.

      It is usually encountered after a Windows installation or when you are playing video from a storage device such as a USB flash drive or DVD. Sometimes videos in Groove, Xbox, or Movies & TV app also show this error. Users can also encounter the error while playing DVD/CD music in Windows Media Player.

      Error 0xc00d36c4 message in Windows

          Figure: Error 0xc00d36c4 message in Windows

      What is error 0xc00d36c4 in videos?

      The message: This file isn’t playable. That might be because the file type is unsupported, the file extension is incorrect, or the file is corrupt. 0xc00d36c4.’ is a Windows error that can occur due to the following reasons:

      • The media player does not support the video file format
      • The file extension is incorrect
      • The Video file is corrupt
      • The display adapter driver is outdated
      • System drivers are outdated
      • Windows Media Player has a copy-protected feature enabled (in case of DVD/CD videos)

      How to fix error 0xc00d36c4 in videos?

      The error usually occurs due to an incompatible file format or codec. Thus, workarounds involve either converting the video file format or installing the supporting codec. In case, the video doesn’t play even after converting the video or installing the codec, troubleshoot the system drivers.

      If none of these methods work and you still receive ‘this file isn’t playable 0xc00d36c4 error’, then the video file has turned corrupt and needs to be fixed with the help of video repair software.

      8 Methods to fix Video error 0xc00d36c4

      1. Play the video in another compatible media player like a VLC player
      2. Download the missing codecs from the Internet
      3. Convert the video file format
      4. Disable Copy Protection in Windows Media Player
      5. Remove and reinstall all USB controllers.
      6. Update the display adapter driver
      7. Repair with a Stellar Repair for Video software
      8. Try AVI repair in VLC Media Player to fix error 0xc00d36c4

      Method 1: Play video in another media player

      The error code 0xc00d36c4 mostly occurs due to unsupported file format or codec. Playing the problematic video in another media player often fixes this issue. The most preferred player in such cases is VLC Media Player. It is configured to play most of the video file formats.

      Other than VLC, you can use Winamp, QuickTime, Windows Media Player, KMPlayer, or Windows Media Center, etc.

      Method 2: Download the missing codecs

      The video error could be because one or more supporting codecs are not installed on your computer. So download compatible codec(s) for that particular video file format.

      To automatically download codecs for Windows Media Player, follow the below steps:

      • In Windows Media Player 11, go to Tools Options >Player.
      • Select the Download codecs automatically check box. Click
      • Now play the video file. If prompted to install the codec, click

      You may also choose to download a codec pack from a third-party vendor. Just make sure you choose a trusted vendor and site.

      For more information about codecs, visit the following Microsoft Web site:

      Read More

      Method 3: Convert the video file format

      Converting the problematic video to another file format can play your video. Use a secure video file converter tool that’s free from malware. There are both online converters and desktop converters like Stellar Converter for Audio Video and VLC Media Player.

      Below are the steps to convert video using VLC Player:

      • Open your video file with VLC.
      • Go to Media. Select Convert/ Save.
      Convert Video File Media option in VLC Player

             Figure: Media option in VLC Player

      • After that, add input files or streams that require to be transcoded.
      Add file VLC Media Player

            Figure: Add file VLC Media Player

      • Press Convert/ Save.
      • In the Convert window, select Browse to provide the file name and location against the Destination file option.
      Convert window in VLC

              Figure: Convert window in VLC

      • Add profile or click Edit Selected Profile – the wrench icon to change or add particular profile settings.
      • Next, click Start. Your converted video file will be saved at the specified location.

      Method 4: Disable Copy Protection in Windows Media Player

      Does the error 0xc00d36c4 pops up every time you try to play CD/DVD or a mobile phone music on your PC?

      It could be due to the ‘Copy Protection’ feature of Windows Media Player. Thus, turn-off this feature to fix error 0xc00d36c4 in music files.

      Steps to disable copy protection in Windows Media Player:

      • Open Windows Media Player.
      • On the top-left, click Organize tab.
      Windows Media Player Organize tab

           Figure: Windows Media Player Organize tab

      • From the drop-down, select Options.
      • In the Options window, click on the Rip Music tab.
      Windows Media Player Rip Music window

          Figure: Windows Media Player Rip Music window

      • Under Rip settings, uncheck Copy protect music.
      • Click OK.

      Now when you play your music from DVD/ CD or external device, error code 0xc00d36c4 won’t appear.

      Also read: How to fix Error: ‘Windows Media Player Encountered a Problem While Playing the File’

      Method 5: Remove and reinstall all USB controllers

      ‘This file isn’t playable 0xc00d36c4 error’ can also be due to system conflict between the connected external media (SD card, USB pen drive, etc.) and your computer.

      To fix the video playback error, try reinstalling the USB controllers of your system.

      Steps to remove and reinstall USB controllers on Windows:

      • Press the Win+X key and select Device Manager.
      Device Manager options in Windows

          Figure: Device Manager options in Windows

      • In the Device Manager window, scroll down to Universal Serial Bus controllers and double-click on it.
      Universal Serial Bus controllers option in Device Manager

            Figure: Universal Serial Bus controllers option in Device Manager

      • Now, right-click on each USB device one-by-one under Universal Serial Bus controllers, and select Uninstall.
      Uninstall USB device option

            Figure: Uninstall USB device option

      • Next, restart the computer. The USB controllers will be reinstalled.

      Now, connect your USB device to a computer, and check if the video 0xc00d36c4 error is fixed.

      Method 6: Update the Display Adapter Driver

      As the error code may occur due to hardware conflict, you can also try once updating the display drivers. This may fix the video error.

      Steps to Update the Driver are:

      • Go to Device Manager.
      • Right-click on your driver.
      • Click Update Driver Software.
      • Click Search Automatically for Updated Driver Software.
      Update driver option in Device Manager

            Figure: Update driver option in Device Manager

      Tip – If the current driver is up-to-date, just to be on the safer side, uninstall the driver first and then reinstall it.

      Method 7: Repair with a Stellar Repair for Video software

      If the error code 0xc00d36c4 issue is not resolved with the above methods, your video is probably corrupt. The only way to fix is by using advanced video repair software such as Stellar Repair for Video.

      The widely used software is completely safe to download. It effectively repairs any video that is not playing or throws errors like 0xc00d36c4.

      The do-it-yourself tool can work on all types of videos, be it game files from Xbox, videos exported from editing software, or those saved on your hard drive or USB player. Shot with any camera, mobile phone, or drone, the software can repair all sorts of corrupt video files.

      Simply add the corrupt video in the software, click on the Repair action button and let the software do its work.

      Video Repair
      Video Repair Mac


      Step-by-step: How to Repair video files that show Error Code 0xc00d36c4

      Step 1: Click on Add File to add the corrupt video.

      Add File Stellar Repair for video

      Step 2: Click Repair.

      Click Repair - Stellar Repair for Video

      Step 3: Preview the repaired videos and click Save Repaired File.

      Save Repair File for Video

      Method 8: Try AVI repair in VLC Media Player to fix error 0xc00d36c4

      Free VLC Media Player has an AVI repair feature. Try the function to fix the video error 0xc00d36c4  in AVI files. If your video file is other than AVI, you can rename it to AVI and then fix it using the media player.

      Note: Create a copy of the original video and use that to repair in VLC.

      Steps to fix video files with a VLC media player:

      • Rename the video file to AVI, if it is another format.
      • Launch the VLC Player.
      • Click Tools on top.
      • From the drop-down, click and follow Preferences > Input or Codecs.
      Tools option in VLC

            Figure: Tools option in VLC

      • Select Always Fix across Repair AVI Files.
      Preferences window in VLC

            Figure: Preferences window in VLC

      • Click on Save at the bottom.

      Now, check if the video error is resolved.

      Copy and Paste Hack you may try to fix code 0xc00d36c4

      Does the error code 0xc00d36c4 occur while trying to open the video saved on DVD/CD, USB drive, etc.?

      Simply copy your video file from the external storage to the computer drive and then play. This hack has actually worked for many!

       To Sum Up

      Error code 0xc00d36c4 while playing videos is either due to unsupported video format or codec or corruption in the video file. It could also occur because of computer conflict with USB devices. Troubleshooting the error should begin by installing the supporting codec or converting the video file format to another. If these methods do not help, reinstall or update the drivers using the above methods.

      If still you continue to get 0xc00d36c4 error, it means the video file is corrupt.  It needs a video repair software to fix the problem. You can simply use Stellar Repair for Video software. The tool has a proven success record of fixing corrupt video files that show error 0xc00d36c4 error code while playing.

      Video RepairVideo Repair Mac


      For any query reach us through comments in the box below.

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      About The Author

      Harsha Alamchandani

      Harsha is a technical expert who loves Mondays, technology and is a big time Apple fan. She knows her way around the data loss problems and is always looking for ways to help out people.


      1. I get this error message from one out of three videos I recorded. The other two play without any issues, but the one keeps displaying the error code. Any suggestions?

        1. Hi Mike,
          Thanks for reaching out. As you have mentioned in your query, out of the three videos, only in one video are you getting the error code 0xc00d36c4 while playing the video. So there might be a possibility that one of your videos is corrupt or damaged.
          I would suggest you can try our software for free to repair that corrupt video and preview the repaired video to check if it works. If it looks fine, you can purchase our software to save that repaired file. You may also connect with customer support if you need further assistance.
          I hope it helps!

      2. You get this error if you have, say, a wmv file which has been given an mp4 extension. If there’s no thumbnail, change the extension until you get one, then it will play. On Windows, the file will play even if the extension is wrong which indicates that the file is not damaged, only the extension is wrong.

        1. Hi Fredrik,
          I appreciate your time to go through our blog and come to a conclusion of your own. However, as mentioned and seen in the error screenshot, it can be observed that “This file isn’t playable. That might be because the file type is unsupported, the file extension is incorrect, or the file is corrupt”.

          As per your comment, you have a valid point, but not all the time. So, in that case, our blog delivers information and ways to make users’ videos playable.

      3. Hi, I had a same issue on my Lenovo laptop when I play movie on WMP the popup message shows and I also try to play on VLC media player but the movie files again shows the message & close. What Should I do to fix it? Please Help…

        1. Hi William, I would suggest you can try our software demo version and see the preview of the corrupted movie file. If our software shows the repaired movie preview it means our software repaired the file. Thanks!

      4. Thanks Sumona. I tried to play the original video on VLC but it didn’t play. I can’t download the repaired video to try on VLC since I have to buy the software to be able to do that. But I have to be sure that the video was actually repaired before I buy, but unfortunately I couldn’t preview it.

        1. Hi John, Our Free demo provides a preview of repaired files up to 20% of the total video size. If the demo version showing the preview I can say, Yes our software able to repair a video. For more information, you can contact our support through email support[@] or call at: +1-877-778-6087.

      5. Hi Sumona, I repaired the video but can’t preview it when I click the preview button as the preview window always disappear after few seconds of trying to open. I couldn’t find anywhere to download the missing codecs in Windows Media Player by going to Tools> Options >Player. There is nothing like Tools on the player. What should I do?

        1. Hi John, Have you tried our software for repairing? There is a possibility WMP would not support the repaired video file. I would suggest you try to play that video on the VLC media player. If you are using our software and the can’t preview the repaired video. It means that video files severely corrupted or damaged. For more information, you can contact our support team through email support[@] or call at +1-877-778-6087.

      6. Hi Sumona, I had this problem with my windows 10 PC when I playing videos and music but I fix this issue with the help of your blog because I dealing with the wrong codec. Thanks for pretty good explanation!

      7. I had the same issue while playing videos, MEDIA doesn’t support file format or corrupt files. I used your software to fix the video problem. Thank you very much!

      8. The error code 0xc00d36c4 could pop up while me trying to open some local music and video files. Thanks for the solution that would help me to fix the error above.

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