‘When watching a video on YouTube, the video screen appears green but the sound continues to play. How can this be fixed?’
‘Since I moved to Windows 10, I often get a green screen when playing videos on Vimeo, Instagram etc. I use Mozilla Firefox. Is it because of Windows update or browser problem? Can I fix green screen in videos?’
Is green screen video problem while watching videos in browser is bothering you? Are you looking for a permanent fix to solve the video playing issue web browser?
Read on this infographic to know how you can fix green screen problem in online videos.
Sudden appearance of green screen while trying to watch a video is annoying. There is no certain reason for the video playing issue. It may be related to the poor hardware performance of your computer, outdated graphic drivers, or flash player issue that does not support the high quality videos you are trying to play. Even an unsafe third-party software can create system errors causing the green screen video problem.
To fix the video playing issue, before getting on to tricky troubleshooting ways, try the simple workarounds given below. These are temporary hacks but most of the times helpful, when you are in a hurry to watch any video.
Hacks to avoid green screen problem in videos
Play the videos in another browser
Close all other browser tabs and windows when watching your online video
Delete cookies and temporary files on your PC/Mac
Delete browser cache data
Update your browser. Whether you are using Chrome, Mozilla or Internet Explorer to view videos, ensure it is of latest version
Reboot your computer
Effective ways to fix green screen problem in online videos
Since the video playing problem is mostly related to hardware and graphic drivers in the computer, further troubleshooting methods involve fixing these.
So when the above hacks do not work and you continue to get YouTube green screen and the same in your Facebook, Netflix, or Instagram videos, apply the below methods to fix the issue:
Disable Hardware Acceleration
Update your Graphics Driver
Run the troubleshooter
1. Disable Hardware Acceleration
Hardware Acceleration implies that your computer uses GPU (Graphic Processing Unit) instead of CPU to load graphic intensive programs.
However, sometimes problems occur during rendering of webpages from CPU to GPU. This leads to performance issues. You may face blank or green screen while watching high quality videos on Facebook, YouTube, Vimeo, or Instagram etc.
In such situations, disabling hardware acceleration helps resolve video playing issues.
Steps to disable Hardware Acceleration:
Right-click on the video that displays green screen
Select Settings from the menu options
Uncheck Enable hardware acceleration
Close the window and reload the page
Reopen the website to watch the video
In case you do not see the Settings option on right-clicking the green video screen you can disable the Hardware Acceleration in the browser.
For Google Chrome users – Steps to disable Hardware Acceleration:
Open Google Chrome
Click on Chrome Menu symbol on top right corner. Go to Settings > Advanced
Scroll down to select System
Uncheck Use hardware acceleration when available
Restart Google Chrome
Now open the website to view your videos. The green video issue should be fixed now.
For Firefox users – Steps to disable Hardware Acceleration:
Open Mozilla Firefox
Click on Menu button on the top right corner
Go to Options > General
Scroll down a bit to see Performance.
Uncheck the box next to Use recommended performance settings.
Use hardware acceleration when available option Uncheck its box
Internet Explorer users –Steps to disable Hardware Acceleration:
Open Internet Explorer
Go to your computer Settings > Internet Options
Click on Advanced tab
Under Accelerated graphics check Use software rendering instead of GPU rendering box
Restart your Internet Explorer
Play your online video and check if the green screen video problem is fixed
2. Update your Graphics Card Drivers
If after disabling hardware acceleration green screen in videos continues to occur, update your graphics card driver. The video playing problem could have been caused due to old NVIDIA or AMD graphics card.
Steps to update Graphic card drivers:
Go to My Computer and right click on it
Follow Manage >Device Manager
Click on Display Adapters
Right-click on your graphics driver and click Update Driver Software
Select Search automatically for updated driver software. Windows will detect your Graphics Card and find its latest driver
Restart your PC. Windows will reinstall the driver.
Performed Windows update? Unable to play your videos on computer?
You have probably not updated your PC’s graphic drivers. Playing your videos on a computer that has outdated or incompatible graphic cards, may lead to corruption in the videos. The solution is to update or reinstall your graphics card drivers.
However, to repair the videos that have gone corrupt, download the secure video repair utility – Stellar Repair for Video on your system. This do-it-yourself software fixes corrupt or damaged videos saved in any storage media.
The free demo version of the software is good enough for evaluating whether a video corruption issue can be resolved.
3. Run the troubleshooter
You may also try running troubleshooter on your system to fix green screen problem in videos.
Steps to run troubleshooter on PC:
Open your computer Settings app
Click on Update & Security section
Select Troubleshoot > Hardware and Devices
Click on Run the troubleshooter
Once the process gets complete, restart your PC
Now view the videos again to check if the green screen problem is resolved.
The green screen problem while watching online videos is usually a hardware acceleration or outdated graphics card issue. While troubleshooting the same, begin with hardware acceleration fix. If this does not work, update your computer’s graphics cards driver. Read more on how to fix a video card problem?
Irrespective of Windows version (8/9/10/XP) and browser you are using, green screen videos problem should get resolved with one of the above methods. Hope you found the post helpful. Do not forget to share, if you have any other method to fix YouTube green screen or the same problem in Netflix, Vimeo, Instagram, Facebook, etc.