How to fix ‘Unable to Play Video Error 5’

Case 1: ‘I am making a presentation in Google Slides. When I try to use my Google Drive videos in the presentation, I get ‘Unable to play video. Error: 5.’ How do I fix this?’

Case 2: ‘I’ve made Google Slides presentation with linked and inserted MP4 videos. There was no problem.  But lately, I am no longer able to play Google Slides videos.  My videos are in same Google drive folder as the slide file. Though, I can play the videos in MS Edge but not in Chrome. Is it some bug in Chrome? How can I play embedded videos in Google Slides using Chrome?’

Video error, ‘Unable to play video. Error: 5,’ surfaces in Google Drive videos that are embedded in Google Slides. Mostly, the video issue pops up when you try to access the presentation in Google Chrome, as in the above cases.

Here, we bring a few troubleshooting steps to fix the embed videos in Google Slide problem. It’s recommended to try them in the given sequence to eliminate the browser problem. Read more on how to fix embedded videos not playing in Google Chrome

Steps to troubleshoot ‘Unable to play video Error: 5’

  1. Check your Internet connection
  2. Clear the browser’s cache and cookies
  3. Try in an incognito or private browser window
  4. Update your browser and computer
  5. Disable browser plugins or extensions
  6. Turn off Hardware Acceleration in Chrome
  7. Fix it with video repair tool

 1. Check your Internet connection

The ‘unable to play video error 5’ issue can be due to poor Internet network. Try to open your Google Slide videos in another network.

2. Clear the browser’s cache and cookies

Cache and cookies often cause video playback issues. It may be possible that your video is not playing in Google Drive or any other platform like Facebook, YouTube, due to browser’s cache data. Try viewing the videos after clearing cache and cookies in your browser settings.

Here’s how you can remove cache and cookies in Chrome & Mozilla Firefox.

How to clear cache and cookies in Chrome

  • Open Google Chrome browser
  • Click on Settings in the dropdown menu
  • Scroll down to Advanced > Privacy and security
  • Click on Clear browsing data
  • Click on You can also select the time range of deleting this data from Last hour, 24 hours to All time.
  • Check in Browsing history, Download history, Cached images and files, Cookies and other site data
  • Click Clear Data at the bottom

Now, open Google Slide videos using Chrome and check if the videos are playing.

How to clear cache in Mozilla

  • Click the menu button and choose Options
  • Select Privacy & Security on the left panel
  • In the Cookies and Site Data section, click Clear Data

clear cache in Mozilla

  • Remove the check mark in front of Cookies and Site Data.
  • Checkmark Cookies and Site Data and Cached Web Content
  • Click Clear

3. Try in an incognito or private browser window

Open Google Drive or other video platform in which you are receiving video error 5, in a private or incognito window.

To open incognito window in Chrome: Click on the three dots on the top right corner and select New Incognito Window. The new window with a black background in your Chrome browser will open.

To open a private window in Mozilla Firefox: Click on the menu icon on the top right corner and select New Private Window.

4. Update your browser and computer

Most problems may get resolved after updates as it fixes bugs in the application. Try to access your video after updating your browser and computer.

To update Windows 10 OS: Go to SettingsUpdate & securityWindows Update. Click check for updates. Update installed automatically.

To update Chrome: Go to your browser’s settings and select About Chrome. Update if new version is available.

5. Disable browser plugins or extensions

Plugins and extensions enrich your browser experience. However, they can also be sometimes malicious and affect smooth functioning of the browser.

If your Google drive videos don’t play and show ‘unable to play video due to error 5’ message, it could be due to some plugin or extension installed in your browser.

Disable plugins one by one and check if the videos play without error 5.

6. Turn off Hardware Acceleration in Chrome

Enabling hardware acceleration in Chrome ensures graphic intensive tasks are handled by the GPU of your computer. Whenever you face issues while playing embedded videos, turn off Hardware Acceleration in the browser settings.

How to turn off Hardware Acceleration in Chrome:

  • Go to Chrome Menu > Settings > Show Advanced Settings
  • Under System uncheck/check Use hardwareacceleration when available
  • Restart Chrome

7. Fix it with a video repair tool

Your embedded Google Slide video may have turned corrupt!

Yes. If the videos are neither playing in Google Drive nor in other browsers, chances are they have become corrupt. You would need a specialized video repair software to fix such corrupt videos that are displaying errors.

Stellar Repair for Video is designed to fix corruption in the header, sound section, movement, video frames, video slider movement and data of video files. It can repair AVI, ASF, WMV, MKV, FLV, DIVX, WEBM, MJPEG, MPEG, AVCHD, MTS, MOV, MP4, M4V, 3G2, 3GP, and F4V video file formats.

Steps to repair corrupt embedded videos

  • Save a copy of your Google Drive video on your computer drive
  • Download and launch Stellar Repair for Video software on your PC/ Mac
  • Click Add file. You can add one or more corrupt videos at a time

Stellar Repair for Video - repairs corrupt embedded videos

  • Next click Repair

Stellar Repair for Video -  Next click Repair

  • Preview and click Save

Stellar Repair for Video - Preview and click Save

Now, reload the repaired video in your Google Slides presentation. It should play properly.

Try the free version now:

Video Repair Video Repair Mac

Hope you found this post helpful.

How were you able to fix ‘unable to play video error: 5’, do share with our readers in the comments section below.

  1. Heather Hirt January 15, 2020
    • Sumona Chatterjee January 16, 2020
  2. Jesus Unzueta November 25, 2019
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  3. Francesco Sandonà October 11, 2019
    • Sumona Chatterjee October 14, 2019
  4. Elizabeth Gray August 22, 2019
    • Sumona Chatterjee August 23, 2019
  5. Mattia Forza July 9, 2019
    • Sumona Chatterjee July 10, 2019

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