How to Repair Outlook Profile in 2016, 2013, 2010, 2007, 2019, and Office 365?

Summary: The tutorial explains ‘how to repair a profile in Outlook 2016, 2013, 2010, 2019, and Office 365?’. It outlines troubleshooting steps to repair Outlook. Also, it explains some common errors associated with Outlook profiles. Plus, it summarizes the use of the Inbox Repair tool along with its advantages and disadvantages.

Are you having trouble connecting to the email from Outlook? Or are you experiencing issues when attempting to reply to all users in Outlook? This usually happens when you lose connection to your mail profile due to corruption errors in the profile. Repairing the Outlook profile may help fix the issue.

Before discussing the procedure to repair Outlook profile, let’s look at some common error messages you may receive due to a corrupt Outlook profile.

Quick Solution: Corruption in PST file may cause Outlook profile to stop functioning. We recommend using a PST Repair Tool such as Stellar Repair for Outlook to fix PST file corruption and make the Outlook profile accessible.

Common Errors Associated with a Corrupted Outlook Profile

Error 1: Outlook Connection not Working

When using Outlook to connect to an Office 365 account or an Exchange Server, you may find that Outlook won’t connect to the server, preventing you from sending or receiving emails.

The Outlook connectivity issue may occur due to errors in the Outlook profile.

Error 2: Cannot Start MS Outlook

Sometimes, when starting MS Outlook, you get an error message: “Cannot Start Microsoft Outlook. Cannot open the Outlook window”.

Figure 1 – Cannot start Microsoft Outlook Error Message

There are several issues that may trigger this error. If the volume of the Navigation pane settings file (i.e. profile name.xml) becomes 0 KB, it becomes corrupt, resulting in the error. Or you may encounter ‘Cannot start MS Outlook’ error when trying to start Outlook in the compatibility mode. It may also occur if the Outlook data file gets deleted accidentally or intentionally.

Also read: What to do when Outlook 2013 doesn’t open

Error 3: Outlook Not Responding

Figure 2 – Outlook Not Responding Error Message

Is your Outlook not working? When the application suddenly hangs, gets stuck in between, or freezes all of a sudden, there are chances that either the user profile has turned corrupt or the Outlook data file (.pst) is oversized.

Essentially, you may encounter ‘Microsoft Outlook (Not Responding)’ error message when you try to initiate another command while the Outlook is in the middle of an operation or the mailbox exceeds the stipulated storage limitation.

Now let’s discuss some solutions to fix and repair the corrupt Outlook profile in all the versions of Outlook.

How to Repair a corrupt Outlook Profile in Outlook 2007,10,13,16,19, and Office 365?

Following are the steps you need to perform for Outlook profile repair:

Steps to Repair Outlook 2007 Profile

Step 1: Open your Outlook application, click Tools, and then select Account Settings.

Outlook2007-Outlook Profile Repair
Figure 3 – Outlook 2007 Account Settings

Step 2: In Account Settings window, select the account profile you want to fix in the Email tab, and then click Repair.

outlook account settings window
Figure 4 – Account Settings Window

Step 3: Next, follow the instructions and prompts as displayed in the wizard.

Step 4: Once the process is complete, restart Outlook to sync changes.

Steps to Repair Outlook 2016, 2013, 2010, 2019 & O365 Profile

The procedure to repair Outlook 2016 profile and profile in Outlook 2013 version is similar to that of the 2010 version. The detailed steps are as follows:

Step 1: In Outlook, click the File menu.

go to outlook file menu
Figure 5 – Outlook File Menu

Step 2:  Select Account Settings, and then click Account Settings from the drop-down list.

select account settings in outlook
Figure 6 – Select Account Settings

Step 3: From the Account Settings window, click the Email tab and select the Outlook Profile you want to repair. Click Repair.

Note: You won’t find the ‘Repair’ option when using Outlook 2016 to connect to an email account on Exchange Server.

Figure 7 – Select Repair from Email tab

Step 4: Next, follow the wizard as prompted further.

Once you have performed all these steps, restart Outlook to apply the changes.

What if the Issue Persists?

If repairing the main profile in Outlook doesn’t work, try these troubleshooting tips:

Tip #1: Run Windows Update to ensure that you have installed the latest updates for your Outlook application.

Tip #2: Run Outlook in Safe Mode by typing ‘Outlook.exe /safe’ in the Run window. Now open your Outlook profile and see if the issue is resolved.

Tip #3: If your email application works in safe mode, you need to create a new Outlook profile. If this doesn’t work, an add-on may be causing the problem. Try disabling and enabling the add-ons (one-by-one) and verify if it solves your problem.

Tip #4: Rebuild Outlook profile to fix corruption. Many users have reported that rebuilding their profile helped them fix the issue.

Note: Sometimes, the problem may come back after a few days of rebuilding your profile. In such a scenario, try repairing your Outlook data file.

Follow these steps to know how to rebuild Outlook profile:
  • Open Control Panel and click Mail.
  • From Mail Setup window, click Show Profiles.
  • In the Mail window that appears, you can see all Outlook profiles on your computer.
  • Select the profile you want to rebuild, and then click Remove.
  • Click Yes to continue.
  • Close the Mail window.
  • Re-open the Mail window, and select Add.
  • In the dialog box that pops-up, enter your profile name.
  • In Add Account dialog box, fill in the required details, and then click Next.
  • Click Finish.

The Outlook profile will be successfully re-added to your computer. Double-check this by opening Outlook. Here is the Manual Guide to Repair your Outlook Profile.

Note: If your Outlook profile stops functioning even after rebuilding it, it’s very likely that corruption in the Outlook data file (.pst) has turned the profile inaccessible or function improperly. So, repair the PST file and check if your Outlook profile is working now.

How Can the Inbox Repair Tool Help?

If none of the above solutions help fix the issue, this means that the PST file may have turned corrupt. In that case, using Outlook built-in repair utility, the Inbox Repair tool (or ScanPST.exe) may come in handy. This utility recovers data from the corrupt/damaged PST file and helps gain access to Outlook profiles. The tool fixes corrupt Outlook 2016/2013/2010/2007 profiles and is quite simple to operate.

Advantages of Inbox Repair Tool

  • It works efficiently and accurately in case of low-intensity PST corruption.
  • The ScanPST.exe utility can be easily found via ‘Search Program and Files’ feature.
  • It is a free PST repair tool and is installed automatically on the machine once MS Outlook is installed.
  • The tool scans a corrupt PST file and generates a log report that displays information about the items that are fixed.
  • Helps repair PST corruption issues and validate the internal structure of data components.

Disadvantages of Inbox Repair Tool

  • Cannot recover deleted emails and other PST file components.
  • Password protected files cannot be repaired using ScanPST.exe.
  • Integrity of data stored in PST cannot be ensured.
  • Cannot repair severely corrupt Outlook data file.
  • ScanPST.exe cannot fix corruption in the body section of emails.
  • May return an error message: “Microsoft Outlook Inbox Repair Tool does not recognize the file.”

Use Stellar PST File Repair Tool to overcome the limitations associated with the built-in repair utility, here’s how:

  • Retrieves mailbox data and deleted emails.
  • Repairs password-protected PST files.
  • Restores mailbox data in its original state.
  • Can repair severely corrupt Outlook data file (.pst).
  • Can handle all common PST file errors.
Repair Outlook Profile
Final Word

If you are having problem with your Outlook profile, try repairing it. If that won’t help, try the troubleshooting tips discussed in this post. If nothing works, run the built-in ‘Inbox Repair Tool’ to repair corrupt PST file which may have turned the Outlook profile inaccessible. But this utility may fail to fix severely corrupt PST file.

If ScanPST.exe fails to recover Outlook mailbox data or is unable to make the Outlook profile accessible again, you can try using the Stellar Repair for Outlook software. This Outlook Repair Tool comes with additional features that not only recover data from damaged PST but also help save the mailbox data in a quick and organized way, thereby reducing further chances of data loss.

Also Read;

10 Common Outlook issues

How to fix Outlook won’t Open?

Is your Outlook Slow?

How to Fix Outlook not working?

  1. Rene January 20, 2021
    • Eric Simson January 27, 2021
  2. Bernard Smith April 19, 2019

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