Stellar Logo
  • For Individuals
    Back to main menu

    For Individual

    • Windows Data Recovery

      Recovers lost or deleted Office documents, emails, presentations & multimedia files.

      • Free
      • Standard
      • Professional
      • Premium
    • Mac Data Recovery

      Recovers deleted files, photos, videos etc. on Mac.

      • Free
      • Standard
      • Professional
      • Premium
    • Photo Recovery

      Recover photos, videos, & audio files from all cameras and storage on Windows or Mac.

      • Standard
      • Professional
      • Premium
    • iPhone Data Recovery

      Recover deleted photos, videos, contacts, messages etc. directly from iPhone & iPad.

      • Recover
      • Erase
      • Toolkit
    • Video Repair

      Repair multiple corrupt videos in one go. Supports MP4, MOV & other formats.

      • Standard
      • Premium
    • Photo Repair

      Repair multiple corrupt photos in one go. Supports JPEG & other formats.

      • Standard
      • Professional
      • Premium
  • For Business
    Back to main menu

    For Business

    • Email Repair
      • Exchange Repair Repair corrupt EDB file & export mailboxes to Live Exchange or Office 365
      • Outlook PST Repair Repair corrupt PST & recover all mailbox items including deleted emails & contacts
      • OLM Repair Repair Outlook for Mac (OLM) 2011 & 2016 backup files & recover all mailbox items
      • Exchange Toolkit Repair EDB & Exchange backup file to restore mailboxes, convert OST to PST, & convert EDB to PST
      • Active Directory Repair Repair corrupt Active Directory database (Ntds.dit file) & extract all objects in original form
    • Email Converter
      • EDB to PST Convert online & offline EDB file & extract all mailbox items including Public Folders in PST
      • OST to PST Convert inaccessible OST file & extract all mailbox items including deleted emails in PST
      • NSF to PSTConvert IBM Notes NSF file & export all mailbox items including emails & attachments to PST
      • MBOX to PSTConvert MBOX file of Thunderbird, Entourage & other clients, & export mailbox data to PST
      • OLM to PST Convert Outlook for Mac Data File (OLM) & export all mailbox data to PST in original form
      • GroupWise to PST Convert GroupWise mail & export all mailbox items - emails, attachments, etc. - to PST
      • EML to PSTConvert Windows Live Mail (EML) file & export mailbox data - emails, attachments, etc. - to PST
      • Office 365 to PSTConnect to Office 365 account & export mailbox data to PST and various other formats
      • Migrator for Office 365Quickly migrate Outlook data files(OST/PST) directly to Office 365 or Live Exchange
    • File Repair
      • SQL Repair Repair corrupt .mdf & .ndf files and recover all database components in original form
      • Access RepairRepair corrupt .ACCDB and .MDB files & recover all records & objects in a new database
      • QuickBooks RepairRepair corrupt QuickBooks® data file & recover all file components in original form
      • MySQL RepairRepair MyISAM & InnoDB tables and recover all objects - keys, views, tables, triggers, etc.
      • Excel RepairRepair corrupt Excel (.XLS & .XLSX) files and recover tables, charts, chart sheet, etc.
      • BKF RepairRepair corrupt backup (BKF, ZIP, VHDX and .FD) files and restore complete data
      • Database ConverterInterconvert MS SQL, MySQL, SQLite, and SQL Anywhere database files
      • PowerPoint RepairRepair corrupt PPT files and restore tables, header, footer, & charts, etc. like new
      • File Repair ToolkitRepair corrupt Excel, PowerPoint, Word & PDF files & restore data to original form
    • Data Recovery & Erasure
      • Data RecoveryRecover lost or deleted data from HDD, SSD, external USB drive, RAID & more.
      • Tape Data RecoveryRetrives data from all types and capacities of tape drives including LTO 1, LTO 2, LTO 3, & others.
      • Virtual Machine RecoveryRecover documents, multimedia files, and database files from any virtual machine
      • File ErasurePermanently wipe files and folders, and erase traces of apps and Internet activity.
      • Mobile ErasureCertified and permanent data erasure software for iPhones, iPads, & Android devices
      • Drive ErasureCertified and permanent data erasure software for HDD, SSD, & other storage media
    • Toolkit
      • Exchange Toolkit5-in-1 software toolkit to recover Exchange database, convert EDB to PST, convert OST to PST, restore Exchange backup, and reset Windows Server password.
      • Outlook ToolkitComprehensive software suite to repair PST files, merge PST files, eliminate duplicate emails, compact PST files, and recover lost or forgotten Outlook passwords.
      • File Repair ToolkitPowerful file repair utility to fix corrupt Word, PowerPoint, and Excel documents created in Microsoft Office. It also repairs corrupt PDF files and recovers all objects.
      • MS SQL Toolkit5-in-1 software toolkit to repair corrupt SQL database, restore database from corrupt backup, reset database password, analyze SQL logs, & interconvert databases.
      • Data Recovery ToolkitSoftware helps to recovers deleted data from Windows, Mac and Linux storage devices. Also supports recovery from RAIDs & Virtual Drives.
    • Forensic
      • Email ForensicAdvanced email forensic solution for cyber experts to audit, analyze, or investigate emails & gather evidences.
      • Log Analyzer for MySQLAnalyze forensic details of MySQL server database log files such as Redo, General Query, and Binary Log.
      • Exchange AuditorExchange Server monitoring solution to automate audits, scans and generate reports ìn real-time.
      • Log Analyzer for MS SQLTrack & analyze MS SQL Server database transactions log files.
  • Our Partners
  • Lab Services
  • Support
  • About

Trending Searches

Data Recovery

Photo Recovery

Video Repair

iPhone Data Recovery

File Erasure Software

Exchange Repair

OST to PST

PST Repair

Raid Recovery

MS SQL Repair

iPhone Data Recovery 4 minute read

How to Fix iPhone Error ‘Cannot Get Mail: The connection to the server failed’

Harsha Alamchandani
Written By
Harsha Alamchandani
Rohit Arora
Approved By
Rohit Arora
stellar calander
Updated on
January 5th, 2023

Summary: Cannot access iCloud email via the Mail app on iPhone and receiving ‘Cannot Get Mail: The connection to the server failed’ message? This blog guides you how to fix the iPhone error and access your emails on iPhone.

Free Download for Windows Free Download for Mac

Contents

  • Methods to Fix iPhone error “Cannot Get Mail: The connection to the server failed”
  • Forgot to take iPhone backup or unable to restore data from iTunes or iCloud?
  • Conclusion

‘I am not able to access my iCloud email via the Mail app on my iPhone 6. I get the message ‘Cannot Get Mail: The connection to the server failed ’ Although my Gmail is working on Mail app. How can I fix the issue?’

Are you also not able to access mails on your iPhone? Is your Mail App too giving error messages related to mail server connection failure while you try to open mail on your iPhone?

Whether it is Gmail, Yahoo!, Hotmail, Rediff, or Outlook Exchange, your iPhone is the most convenient device to access mails on the go. Unable to read and reply to your important mails can be frustrating as sometimes it may impact your work or personal life.

There can be many reasons for the failed connection to the mail server, from poor Internet connection to an iOS bug.

This blog guides you how to fix the iPhone error ‘ Cannot Get Mail: The connection to the server failed ’ and view your emails.

Methods to Fix iPhone error “Cannot Get Mail: The connection to the server failed”

• Check the Internet connection
• Restart your iPhone
• Delete and re-enter mail account
• Change the mail account password
• Move emails to different folder
• Contact your Exchange Administrator (for Outlook Mail)
• Reset Network Settings
• Factory Reset your iPhone

Method 1: Check the Internet connection on iPhone

First thing to check is your Internet connection. Whether using cellular data or Wi-Fi, make sure it is fast and continuous to avoid mail server connection failed error on iPhone.

Method 2: Restart your iPhone

Restarting iPhone fixes most of the errors. Hold and press Home and Power button until you see the Apple logo. Now try to open your mails via Mail App. The mail server failure issue should be fixed.

Method 3: Delete and re-enter the mail account on iPhone

Delete your mail account and again add it. Re-entering the username and password often makes the mail work on your iPhone, without giving the error.

Delete and re-enter the mail account on iPhone

Steps to re-enter account & password:

  • Go to Settings > Passwords & Accounts on iPhone
  • Select the mail account and click Delete Account
  • Go back to Account & Passwords. Add your account again.

Method 4: Change the mail account password on iPhone

Changing your mail account password can also sometimes fix iPhone error, ‘Cannot Get Mail: The connection to the server failed’

In case your Mail App is not opening at all, you can change password by visiting the website of your mail account via Chrome, Safari, or Opera.

Method 5: Move emails to different folder

Some users were able to open their mails by moving them to a temporary folder from Inbox. You can also try to open your emails by this method.

Steps to move emails to temporary folder:

  • Select the mails from Inbox that you want to open
  • Use ‘Move’ option to move mails to a new folder
  • Visit the folder and access the mails

Method 6: Mails Server Connection Error on iPhone

If you are unable to access your Outlook mails on iPhone due to mail server connection error, contact your Exchange administrator. There are chances he/she has unchecked the permission on Exchange server that allows you to access mails on your iPhone. The exchange administrator will change the Microsoft Exchange Security settings. You can then access your Microsoft Outlook mails on your iOS device.

Method 7: Reset Network Settings on your iPhone

If the above ways fail to fix ‘Cannot Get Mail: The connection to the server failed’ problem move to ‘Reset Network Settings’ method.

Steps to reset network settings on iPhone:

  • Settings > General > Reset > Reset Network Settings
  • Enter your passcode
  • Choose Reset Network Settings
  • Restart your iPhone
Reset Network Settings on your iPhone

Note: Reset Network Settings clears your saved Wi-Fi networks, passwords and cellular settings. You will need to re-enter your network preferences and passwords after following this method to resolve mail server connection error on iPhone.

Method 8: Factory reset your iPhone

Choose this method as the last option to fix the problem of unable to get mail.

Hard reset or factory reset leads to complete loss of iPhone data. Always backup your device in iTunes or iCloud before performing hard reset.

Forgot to take iPhone backup or unable to restore data from iTunes or iCloud?

Use iPhone Data Recovery Software by Stellar to recover lost information. The do-it-yourself software helps you to get back lost data from your iPhone, iTunes, and iCloud.

It safely and quickly recovers contacts, call history, photos, videos, music, mail attachments saved in iPhone, chat messages (WhatsApp, WeChat, Line, Viber, Tango, and Kik), notes, and other app documents.

Download for Windows Download for Mac

Conclusion

Whenever you witness ‘ Cannot Get Mail: The connection to the server failed ‘ while trying to access mails on iPhone, first check your cellular data or Wi-Fi. Next, consider other troubleshooting methods such as re-entering your mail account, changing mail account password or contacting the Exchange administrator. Remember, solutions like Reset Network Settings and Factory Reset involve risk of iPhone data loss. Always rely on secure Stellar Data Recovery for iPhone software to reclaim your data in an unfortunate event of data loss from your device.

About The Author

harsha

Harsha is a technical expert who loves Mondays, technology and is a big time Apple fan. She knows her way around the data loss problems and is always looking for ways to help out people.

Best Selling Products

Stellar Data Recovery Professional for Windows

Stellar Data Recovery Professional for Windows

Stellar Data Recovery has the right Windows Recovery tool for all your data recovery

Read More
Stellar Data Recovery Professional for Mac

Stellar Data Recovery Professional for Mac

Stellar Data Recovery for Mac program performs safe..

 

Read More
Stellar Photo Recovery

Stellar Photo Recovery

A comprehensive photo recovery software to restore photos, music & video files

 

Read More
Stellar Repair for Video

Stellar Repair for Video

Powerful video repair tool for repairing corrupt or damaged MOV and other video files

 

Read More

36 comments

  1. Bjørn Nielsen says:
    May 15, 2022 at 10:46 am

    Thanks a zillion. I’ve had a problem with my iphone for several years and with several models. I just moved the problem from an old model to a new again and again.
    My notes somtimes dispeared, my e-mail had often connection problems, my chrome was very slow. I could never find an answer on google and was sceptical with your advices as well. It turns out that I had an old gmail password stored under passwords. I deleted it and my iphone went from iphone 5 to iphone 13 😀

    Reply
    1. Sumona Chatterjee says:
      July 11, 2022 at 12:49 pm

      Hi Bjørn,
      I am glad that I could be of help to you. And I must say this is the same reason we make such issue-eradicating blogs for people who face such problems daily. So keep on reading and sharing whatever you like from our Articles & Blogs section to the users who might need help in their cases.
      Stay tuned for more updates on more.

      Reply
  2. Jack Leach says:
    November 2, 2020 at 11:46 am

    Thank you for your valuable information. It was a nice article.

    Reply
    1. Sumona Chatterjee says:
      November 4, 2020 at 6:21 am

      Hi Jack, Thanks for reading our article!

      Reply
  3. ajahutcherson says:
    January 14, 2020 at 11:59 pm

    I used to be able to find good information from your content.

    Reply
    1. Sumona Chatterjee says:
      January 16, 2020 at 5:25 am

      Hi Ajahut, Thanks for reading our blog and sharing your valuable experience with us!

      Reply
  4. Michael Hogers says:
    December 20, 2019 at 10:32 am

    I had facing this issue when I upgrade iOS 12 in my iPhone I tried to search the web and found your blog. This information is helpful for me to fix the mail issue. Thanks a lot!

    Reply
    1. Sumona Chatterjee says:
      December 23, 2019 at 6:37 am

      Hi Michael, Thanks for your words!

      Reply
  5. Steve says:
    December 9, 2019 at 12:31 pm

    Thank you for the Information.. It resolve my issue.
    You guys really help me out. I really need this information.

    Reply
    1. Sumona Chatterjee says:
      December 10, 2019 at 5:00 am

      Hi Steve, Thanks for sharing your valuable feedback with us!

      Reply
  6. Michael says:
    November 26, 2019 at 11:29 am

    You guys really help me out . I really need this information.

    Reply
    1. Sumona Chatterjee says:
      November 27, 2019 at 6:44 am

      Hi Michael, Thanks for your appreciation!

      Reply
  7. Irfan Siddiqui says:
    November 15, 2019 at 10:42 am

    I had an issue with my iOS 9 suddenly stopped being able to receive mail from yahoo server. What should I do? Any solution would be appreciated!

    Reply
    1. Sumona Chatterjee says:
      November 18, 2019 at 2:28 am

      Hi Irfan, Please try methods 3 after you updated your iOS, remove and re add your yahoo mail on your device. Thanks!

      Reply
  8. Rashid Khankishiyev says:
    November 5, 2019 at 5:15 pm

    hello, i have a server problem on my iPhone 6.
    can you help me solve this problem? please
    my Game Center does not work because of this issue

    Reply
    1. Sumona Chatterjee says:
      November 6, 2019 at 8:37 am

      Hi Rashid, Kindly follow the given method to fix the iPhone problem. If you have any iPhone data loss issue you can try our software demo version and see the preview of files. For more information, you can contact our support team through email support[@]stellarinfo.com or call at +1-877-778-6087.Thanks!

      Reply

Comments navigation

Older comments Page 1 Page 2

Leave a comment Cancel reply

Your email address will not be published. Required fields are marked *

Image Captcha
Refresh Image Captcha

Enter Captcha Here :

Table of Contents    arrow

  1. Methods to Fix iPhone error “Cannot Get Mail: The connection to the server failed”
  2. Forgot to take iPhone backup or unable to restore data from iTunes or iCloud?
  3. Conclusion

Categories

offer banner

Related Posts

related post
iPhone Data Recovery

[Solved] New iPhone 14 Restore from iCloud Stuck on Time Remaining Estimating

Stellar Author Niharika Verma February 23, 2023 Read More
related post
iPhone Data Recovery

How to Fix iPhone Reboot Loop on iOS 16/15/14/13/12

Stellar Author Niharika Verma February 1, 2023 Read More
related post
iPhone Data Recovery

Top iPhone Contacts Recovery Software

Stellar Author Farhad Pashaei February 1, 2023 Read More

Free Trial for 60 Days

Technology You Can Trust A Brand Present Across The Globe

  • tuv1
  • tuv2
  • Nist
  • hipa

Stellar Official Website

Stellar Data Recovery Inc.
48 Bridge Street Metuchen,
New Jersey 08840,
United States

ALSO AVAILABLE AT

ALSO AVAILABLE AT

About

  • About us
  • Career
  • ISMS Policy
  • Privacy Policy
  • Terms of Use
  • License Policy
  • Refund Policy
  • End User License Agreement

RESOURCES

  • Blog
  • Articles
  • Product Videos
  • Knowledge Base
  • Case Studies
  • Whitepapers
  • Software Catalog

NEWS & EVENTS

  • News
  • Events

PARTNERS

  • Affiliates
  • Resellers
  • Distributors

Useful Links

  • Contact Us
  • Support
  • Special Offers
  • Student Discounts
  • Awards & Reviews
  • Downloads
  • Store
  • Sitemap

Stellar & Stellar Data Recovery are Registered Trademarks of Stellar Information Technology Pvt. Ltd. © Copyright 2023 Stellar Information Technology Pvt. Ltd. All Trademarks Acknowledged.

Follow Us Facebook Twitter Linkedin Youtube

  • Notron
  • dcma

Subscribe to our newsletter!

Its good time to subscribe and get the latest promtion

With subscribing you agree with our Terms & Conditions

This website uses cookies in order to provide you with the best possible experience and to monitor and improve the performance of the site in accordance with our cookie policy. You can reject cookies at any time in your browser settings.

cookies-cross
Got it