iPhone Data Recovery

How to Fix iPhone Error ‘Cannot Get Mail: The connection to the server failed’

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    Summary: Cannot access iCloud email via the Mail app on iPhone and receiving ‘Cannot Get Mail: The connection to the server failed’ message? This blog guides you how to fix the iPhone error and access your emails on iPhone.

    ‘I am not able to access my iCloud email via the Mail app on my iPhone 14. I get the message ‘Cannot Get Mail: The connection to the server failed ’ Although my Gmail is working on Mail app. How can I fix the issue?’

    Are you also not able to access mails on your iPhone? Is your Mail App too giving error messages related to mail server connection failure while you try to open mail on your iPhone?

    Whether it is Gmail, Yahoo!, Hotmail, Rediff, or Outlook Exchange, your iPhone is the most convenient device to access mails on the go. Unable to read and reply to your important mails can be frustrating as sometimes it may impact your work or personal life.

    There can be many reasons for the failed connection to the mail server, from poor Internet connection to an iOS bug.

    This blog guides you how to fix the iPhone error ‘ Cannot Get Mail: The connection to the server failed ’ and view your emails.

    Methods to Fix iPhone error “Cannot Get Mail: The connection to the server failed”

    Method 1: Check the Internet connection on iPhone

    First thing to check is your Internet connection. Whether using cellular data or Wi-Fi, make sure it is fast and continuous to avoid mail server connection failed error on iPhone.

    Method 2: Restart your iPhone

    Restarting iPhone fixes most of the errors. Hold and press Home and Power button until you see the Apple logo. Now try to open your mails via Mail App. The mail server failure issue should be fixed.

    Method 3: Delete and re-enter the mail account on iPhone

    Delete your mail account and again add it. Re-entering the username and password often makes the mail work on your iPhone, without giving the error.

    Delete and re-enter the mail account on iPhone

    Steps to re-enter account & password:

    • Go to Settings > Passwords & Accounts on iPhone
    • Select the mail account and click Delete Account
    • Go back to Account & Passwords. Add your account again.

    Method 4: Change the mail account password on iPhone

    Changing your mail account password can also sometimes fix iPhone error, ‘Cannot Get Mail: The connection to the server failed

    In case your Mail App is not opening at all, you can change password by visiting the website of your mail account via Chrome, Safari, or Opera.

    Method 5: Move emails to different folder

    Some users were able to open their mails by moving them to a temporary folder from Inbox. You can also try to open your emails by this method.

    Steps to move emails to temporary folder:

    • Select the mails from Inbox that you want to open
    • Use ‘Move’ option to move mails to a new folder
    • Visit the folder and access the mails

    Method 6: Mails Server Connection Error on iPhone

    If you are unable to access your Outlook mails on iPhone due to mail server connection error, contact your Exchange administrator. There are chances he/she has unchecked the permission on Exchange server that allows you to access mails on your iPhone. The exchange administrator will change the Microsoft Exchange Security settings. You can then access your Microsoft Outlook mails on your iOS device.

    Method 7: Reset Network Settings on your iPhone

    If the above ways fail to fix ‘Cannot Get Mail: The connection to the server failed’ problem move to ‘Reset Network Settings’ method.

    Steps to reset network settings on iPhone:

    • Settings > General > Reset > Reset Network Settings
    • Enter your passcode
    • Choose Reset Network Settings
    • Restart your iPhone
    Reset Network Settings on your iPhone

    Note: Reset Network Settings clears your saved Wi-Fi networks, passwords and cellular settings. You will need to re-enter your network preferences and passwords after following this method to resolve mail server connection error on iPhone.

    Method 8: Factory reset your iPhone

    Choose this method as the last option to fix the problem of unable to get mail.

    Hard reset or factory reset leads to complete loss of iPhone data. Always backup your device in iTunes or iCloud before performing hard reset.

    Forgot to take iPhone backup or unable to restore data from iTunes or iCloud?

    Use iPhone Data Recovery Software by Stellar to recover lost information. The do-it-yourself software helps you to get back lost data from your iPhone, iTunes, and iCloud.

    It safely and quickly recovers contacts, call history, photos, videos, music, mail attachments saved in iPhone, chat messages (WhatsApp, WeChat, Line, Viber, Tango, and Kik), notes, and other app documents.

    Download for Windows Download for Mac


    Whenever you witness ‘Cannot Get Mail: The connection to the server failed‘ while trying to access mails on iPhone, first check your cellular data or Wi-Fi. Next, consider other troubleshooting methods such as re-entering your mail account, changing mail account password or contacting the Exchange administrator. Remember, solutions like Reset Network Settings and Factory Reset involve risk of iPhone data loss. Always rely on secure Stellar Data Recovery for iPhone software to reclaim your data in an unfortunate event of data loss from your device.

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    About The Author

    Harsha Alamchandani

    Harsha is a technical expert who loves Mondays, technology and is a big time Apple fan. She knows her way around the data loss problems and is always looking for ways to help out people.


    1. Recently, I bought an iPhone 6. I can’t install icloud mail on my iphone6. When I try to do this then it couldn’t start and after some time it shows an error. From your blog, I learned many more things about this topic. It is very necessary for me.

    2. I dont normally comment, but I wanted to say THANK YOU! My mail was not refreshing and I needed it to work ASAP. This article is the only one that helped troubleshoot my IT issue fully. Thank you!!!

    3. Hello, Your article forces me to do comment and will say that your write-up is a truly incredible and amazing thing!

    4. Thanks for this informative article. I was looking for a solution since long time. There are plenty answers are around but your article solved my issue. Thanks. Keep blogging.

    5. Hello there, just became alert to your blog through Google, and found
      that it is really informative. I’m going to watch
      out for brussels. I will be grateful if you continue this in future.
      Numerous people will be benefited from your writing. Cheers!

    6. Hi, I have tried all of your solutions and still I cannot get mail, tells me the connection to the server failed. Mail is working fine on my iPad and Laptop. I have upgraded from an iPhone 8 Plus to an iPhone XS Max and now can’t get mail on my new phone, all other accounts are fine like hotmail and gmail!

      1. Hi Steve, I suggest you can contact +1-877-778-6087 or email support[@]stellarinfo.com. Our support team will help you!

    7. The same issue happen to me with iPhone 7. Although all my yahoo email accounts under error message. I’ve tried safari too nothing works. Thanks for given the information to fix this issue!

    8. I had the issue after upgrade iPhone iOS all my mails has disappeared on my iPhone 6. I found your blog on search and fix my iPhone error. Thanks!

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